My expectations weren't high, but there's not much to say except that the location was convenient…read morefor what we needed. Front desk agent was pretty clueless on how to handle back to back reservations, and although I did an online check-in, I had to complete the entire check-in process upon arrival. While the room looked ok, the bathroom was very dirty. Additionally, we had a balcony, and the screen had fallen door and was completely broken. The elevator also smelled musty and old. Decided not to move rooms as it was a short stay, but manager of hotel only said "sorry, hope you'll give us another try."

During the last night of my stay, a light fell off the wall and broke the mirror underneath it…read more There was broken glass all over the bed. Luckily, I was sleeping on the other side.

We reserved this hotel for Saturday, March 28 through Monday, March 30. Upon arrival, the room was…read morein unacceptable condition and did not resemble the photos advertised online. The bedding had large black stains and what appeared to be a blood stain. When I contacted the front desk to request clean linens, I was told they did not have access to housekeeping supplies. We were then moved to a different room. The second room was in even worse condition--outdated, visibly dirty, and still not representative of what was advertised. At that point, the hotel was fully booked, and we were unable to be relocated again. During the night, the fire alarms sounded and guests were evacuated. There was significant confusion, with multiple fire trucks and an ambulance on scene, and no staff available to provide direction for an extended period. We were later informed there had been a water main break, and water was actively pouring from the ceiling, flooding the hotel. The following morning, around 10:30 AM, we were finally able to speak with an assistant manager who confirmed the water had been shut off and that all guests would need to vacate the property. Although the hotel later agreed to issue a refund, they are charging 50% for the first night. Which was the night of the fire alarm/flood! Given the condition of the room upon arrival, the lack of basic accommodations, and the subsequent emergency evacuation and displacement, I do not believe any charge for that stay is justified. As a result, we were forced to secure last-minute accommodations elsewhere, incurring additional costs, including a higher room rate and parking fees. This situation significantly disrupted and ultimately ruined our weekend.

My spouse and I stayed at this Hilton Garden Inn (HGI) for a week in late December-early January…read more Upon booking, we were blown away by the cost, as it was easily the least expensive option in the nearby Mayfield area. At every turn, the staff at this location were incredibly friendly: they always greeted us when we left and returned, offered help when asked, and were quick and clear in every interaction. The room was...fine. On one hand, it absolutely got the job done. On the other hand, there were problems: the bed was rather uncomfortable, the decor is quite dated, and we were not thrilled to see tons of stains on the ceiling and substantial rust forming on bathroom lights and decor. I was also rather confused about their housekeeping service (not a fault of the staff; this appears to be a structural issue) -- you have to call and speak to the front desk to get housekeeping, as opposed to other eco-friendly hotel experiences that require much less of a barrier to entry (a hangtag to flip, etc). Would we return? For the price, honestly, we might. But, I hope that this location receives some updates too, from housekeeping procedures to physical components. Please note that there is NOT a spa, and the room setups, as advertised on some third-party sites like Expedia, may not match the room you receive. We were expecting an adjacent living area in a separate room, but we were informed upon asking that this was not included in our purchase.

A+++ place in almost every way! So I would go for the…read moreincredible breakfast and hospitality. Gourmet breakfast with all the treatment of a 5 star hotel! My bed was too hard of a mattress for me but was still beautiful and the room had extras like body lotion, shampoo and other toiletries. I asked the owner if there was anything she could do about all the light coming on through the 2 windows in the room. There was a street light right outside this particular room. Well to my utter amazement she and her husband literally came the next day and velcroed a black out shade in each window. This is what I call going above and beyond! Highly recommend but make your reservations early!

We have visited many times in the past. This was our first trip back in two years because of Covid…read more Nothing has changed! It's still INCREDIBLE! The rooms are spotless, our towels were soft and fluffy, and it felt so warm and inviting. Deanna, the owner, always makes you feel like family. Her cooking is out of this world. The location couldn't be any better. It's just around the corner to an abundance of restaurants and shopping. What more could any person ask for?

DO NOT STAY AT THIS HOTEL!!!!! SLEEP IN YOUR CAR!!!! The…read moreevening front desk attendant kept using the elevator to get high. All the amenities that it lists don't exist. I was charged two times on my credit card, but nobody is able to help me. They are a scam!!!!!! Don't trust them to charge you one time, and then don't expect to get your money refunded. They only get 1 star because I had to give one.

So they really should state up front that the price of the room is 120.00. They charge you a 60…read moredollar deposit which they say they will refund after they " check" the room Believe me nothing in the room is worth the extra 60 dollars!!!. The receptionist was nice . I wouldn't stay here again...'fool me once". I should realized something was up when the majority of the hotels in the area were 100 and up. It is just a standard basic hotel room nothing fancy or special.

Eh, it was acceptable. The room and the grounds were clean, there were decent enough curtains to…read moreblock out the light and let you sleep reasonably late, and our room showed no evidence of bedbugs. In the land of Motel 6, that's all a win. Yes, it's mega stripped-down: no tissues in the room, hot water tanks turned down so low that it takes about five minuted for the shower to get to "barely warm," and there's a threat to charge you ten bucks if you don't return your room keys. The woman at the desk when we checked in appeared either highly distracted or stoned, and the nightly fee is a bit higher than other budget motels. But it felt reasonably safe (never a given at this price point), we didn't see any roaches, and us and our dog babies got a decent night of rest on a king bed before hitting the road. I'm pretty sure that's what these are here for?

If I could give them zero stars, I would. They've changed the name of this motel to Willow Lodge. I…read morebooked a room through Travelocity and we showed up at 11:30 pm. Payment due upon arrival. We arrived and the front desk guy says " you're reservation was canceled ". Why? "Bc your cc was declined". First of all, that's impossible. There would be no reason for any of my ccs to decline. Second, it's a pay upon arrival. What we figured out is they canceled our reservation bc the Morgan Wallen concert was happening and the hotel decided to cancel our reservation so they could open it up and charge concert goers more money for the room. I had read the reviews so I knew it wasn't going to be a Four Seasons but the property is in decline and not clean. If the lobby was in complete disarray I can only imagine what the rooms look like. Anyways, we definitely dodged a bullet. Found a way nicer place down the road.

My son booked a stay at this hotel. The conditions of this hotel were deplorable! It was so dirty!…read moreUpon check-in, there were used condoms and trash in the toilet, garbage on the floor, urine on the floor around the toilet, stains on the wall, and while the bed was made, it looked as though someone had laid in it. Not to mention, it appeared not to be a very safe area. He left immediately to try to find a new hotel. I called the establishment and was on hold for over 30 minutes before they answered. The gentleman I spoke to was very rude and kept yelling at me and eventually hung up on me. I just wanted him to cancel the reservation as it was for a full week. Based on the way he was speaking to me, I did not want my son returning to the property. DO NOT STAY HERE!! I would give zero stars if that was an option.

The ad for this hotel is completely misleading with appearance and accommodations. If I could give…read morea negative -5 stars I would. They advertise a nice pool, free continental breakfast, snack store and clean environment. None of these are available and all of the guest have to put down $100, cash only, upon check in. It is the most disgusting hotel ever. I can't believe the Choice Hotel chain allows this location to do business under their name and good reputation. I had to look at 5 rooms in this place trying to get an acceptable room, the manager got rude. The room we ended up with was disgusting. It had leftover food in the fridge, filthy microwave, rotting ceiling, disgusting walls, used Vaseline behind the microwave, filthy coffee machine with no cups and used packets on the tray, old clothing under the sink in the bathroom, exposed cables, stained carpets, dirty blankets and smelled bad. There were fights in the hallway at 5am and on top of all this they had men checking in the hotel in groups and women trailing through to their rooms the cops there 2 nights in a row. Unfortunately our rooms were prepaid with no refunds.

I can't say I'd stay again. Supposed to be NON-SMOKING. The room stunk of stale smoke, burn marks…read moreon and around the sink and microwave. The only thing nice was the man that checked me in. The bed was ok but I had second thoughts when I saw the fitted sheet was inside out. The heaters fan kept squealing all night. I was too tired to complain or move to another room. Believe me, I'm usually the first to say something. But then again, I got what I paid for.

If there was an option for Zero Stars this place would definitely get that. Here is my Laundry…read morelist because it felt like they didn't launder their sheets: - Rooms Smell like a Wet Ashtray - Food Crumbs under the sheets - Blood Stains on the sheets - No shower Rod to hang the shower curtain - Sketchy Surrounding area - Online Pictures are definitely Enhanced Images I've stayed in some bad Hotels/Motels and this is DEFINITELY the Worst Ever. Not staying here another night. Definitely don't see revenue being spent on hotel upkeep. Not an opinion just an observation. This place should definitely be shut down by the health department

The hotel is clean, my room is clean, the bathroom floor needs vacuumed, it has white flecks of…read moresomething. The bathtub stopper was pulled out and when I tried to fix it, it doesn't hold the water. The grout around the tub has just a tiny bit of mold. The room is spacious with a Keurig, microwave and refrigerator. There are adjoining rooms, hooks for coats, Dove products, nice size closet and bathroom. The bedding is clean. Ample parking, handicapped friendly. There's a restaurant in the hotel that was very busy. It had the Italian desserts from my youth. The rooms are not that quiet, the adjoining room next to me is not soundproof, there is a very loud TV, and a lot of people talking loudly. The outside of the building is appealing. Breakfast is 6:30-9:30 in the restaurant and is included in the room price. You can charge the room for your restaurant purchases for lunch and dinner. The hotel staff at the front desk was very nice to work with and looked professional instead of slovenly dressed and not caring about their customers attitude. I would stay here again if I came this way, but hoping that the room next door to me was quieter, lol

Complete disaster. Dirty hotel black mold in rooms you get a headache from it. That is due to…read moreblack mold becoming airborne. Which is deadly . You can die. Look it up. Nasty asisstant manager who you can clearly see has drug issues and white powder coming from her nose. We all know what it is and yet she is still employed here in an area with at least 5 schools within a 2 mile radious. All i have to say is wow.

Our hotel room was dirty-primarily the bathroom. There was hair in the tub area and in the floor…read more When you showered, a huge hairball came up the drain and clogged the shower causing it to backup. We didn't complain primarily because we didn't want to have to move or have someone in there working on the bathroom. Front desk service was subpar. We ran out of toilet paper and called and asked for some and they never sent any up. I had to track down a cleaning lady and ask for more. The room was spacious enough and it's really close to Kirkland for the LDS sites. They say IHG prides itself on cleanliness but this was not happening in this hotel-you can read prior reviews with the same issue. Beds were comfortable except for sofa bad. We were in room 422. Hopefully it's just this room.

We had an excellent stay. The room was clean. The breakfast was good, especially the cheese…read moreomelette. After completing an eight-hour drive, the hot tub was much needed. We would stay again.

Stopped for one night stay in en-route to upstate New York. It's off of I-90, what seems to be…read moreretailers alley area. The lobby, bar and dining area and the room we stayed in looks like it was renovated, but the hallways still looks bit outdated and the parking surface needs work. The agent was welcoming, friendly, greeted us, checked us in within few minutes and we were off to our room. The beds though were too soft for my comfort, but doable since it was only for one night. Being off of major highway, you'll hear lot of noise, so something to keep in mind if you are a light sleeper.

This place was amazing. The staff was very welcoming. The environment is very beautiful. The room,…read morelobby and breakfast area was very clean and organized. I had a great stay there and would recommend visiting there to anyone & everyone.