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    J & L Motel

    3.7 (3 reviews)

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    8 months ago

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    1 year ago

    For the money it was just right. Quiet. Staff was very nice. I would use it again.

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    4 years ago

    This place is amazing and a good price I only paid 20$ for a nice room and my 4 friends came over and we had a party

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    Hilton Garden Inn Cleveland East/Mayfield Village - Guest room

    Hilton Garden Inn Cleveland East/Mayfield Village

    (32 reviews)

    $$

    We reserved this hotel for Saturday, March 28 through Monday, March 30. Upon arrival, the room was…read morein unacceptable condition and did not resemble the photos advertised online. The bedding had large black stains and what appeared to be a blood stain. When I contacted the front desk to request clean linens, I was told they did not have access to housekeeping supplies. We were then moved to a different room. The second room was in even worse condition--outdated, visibly dirty, and still not representative of what was advertised. At that point, the hotel was fully booked, and we were unable to be relocated again. During the night, the fire alarms sounded and guests were evacuated. There was significant confusion, with multiple fire trucks and an ambulance on scene, and no staff available to provide direction for an extended period. We were later informed there had been a water main break, and water was actively pouring from the ceiling, flooding the hotel. The following morning, around 10:30 AM, we were finally able to speak with an assistant manager who confirmed the water had been shut off and that all guests would need to vacate the property. Although the hotel later agreed to issue a refund, they are charging 50% for the first night. Which was the night of the fire alarm/flood! Given the condition of the room upon arrival, the lack of basic accommodations, and the subsequent emergency evacuation and displacement, I do not believe any charge for that stay is justified. As a result, we were forced to secure last-minute accommodations elsewhere, incurring additional costs, including a higher room rate and parking fees. This situation significantly disrupted and ultimately ruined our weekend.

    My spouse and I stayed at this Hilton Garden Inn (HGI) for a week in late December-early January…read more Upon booking, we were blown away by the cost, as it was easily the least expensive option in the nearby Mayfield area. At every turn, the staff at this location were incredibly friendly: they always greeted us when we left and returned, offered help when asked, and were quick and clear in every interaction. The room was...fine. On one hand, it absolutely got the job done. On the other hand, there were problems: the bed was rather uncomfortable, the decor is quite dated, and we were not thrilled to see tons of stains on the ceiling and substantial rust forming on bathroom lights and decor. I was also rather confused about their housekeeping service (not a fault of the staff; this appears to be a structural issue) -- you have to call and speak to the front desk to get housekeeping, as opposed to other eco-friendly hotel experiences that require much less of a barrier to entry (a hangtag to flip, etc). Would we return? For the price, honestly, we might. But, I hope that this location receives some updates too, from housekeeping procedures to physical components. Please note that there is NOT a spa, and the room setups, as advertised on some third-party sites like Expedia, may not match the room you receive. We were expecting an adjacent living area in a separate room, but we were informed upon asking that this was not included in our purchase.

    Motel 6 Cleveland-Willoughby - Guest Room

    Motel 6 Cleveland-Willoughby

    (37 reviews)

    $

    Eh, it was acceptable. The room and the grounds were clean, there were decent enough curtains to…read moreblock out the light and let you sleep reasonably late, and our room showed no evidence of bedbugs. In the land of Motel 6, that's all a win. Yes, it's mega stripped-down: no tissues in the room, hot water tanks turned down so low that it takes about five minuted for the shower to get to "barely warm," and there's a threat to charge you ten bucks if you don't return your room keys. The woman at the desk when we checked in appeared either highly distracted or stoned, and the nightly fee is a bit higher than other budget motels. But it felt reasonably safe (never a given at this price point), we didn't see any roaches, and us and our dog babies got a decent night of rest on a king bed before hitting the road. I'm pretty sure that's what these are here for?

    If I could give them zero stars, I would. They've changed the name of this motel to Willow Lodge. I…read morebooked a room through Travelocity and we showed up at 11:30 pm. Payment due upon arrival. We arrived and the front desk guy says " you're reservation was canceled ". Why? "Bc your cc was declined". First of all, that's impossible. There would be no reason for any of my ccs to decline. Second, it's a pay upon arrival. What we figured out is they canceled our reservation bc the Morgan Wallen concert was happening and the hotel decided to cancel our reservation so they could open it up and charge concert goers more money for the room. I had read the reviews so I knew it wasn't going to be a Four Seasons but the property is in decline and not clean. If the lobby was in complete disarray I can only imagine what the rooms look like. Anyways, we definitely dodged a bullet. Found a way nicer place down the road.

    Quality Inn - Underwear in the parking lot for days

    Quality Inn

    (20 reviews)

    My son booked a stay at this hotel. The conditions of this hotel were deplorable! It was so dirty!…read moreUpon check-in, there were used condoms and trash in the toilet, garbage on the floor, urine on the floor around the toilet, stains on the wall, and while the bed was made, it looked as though someone had laid in it. Not to mention, it appeared not to be a very safe area. He left immediately to try to find a new hotel. I called the establishment and was on hold for over 30 minutes before they answered. The gentleman I spoke to was very rude and kept yelling at me and eventually hung up on me. I just wanted him to cancel the reservation as it was for a full week. Based on the way he was speaking to me, I did not want my son returning to the property. DO NOT STAY HERE!! I would give zero stars if that was an option.

    The ad for this hotel is completely misleading with appearance and accommodations. If I could give…read morea negative -5 stars I would. They advertise a nice pool, free continental breakfast, snack store and clean environment. None of these are available and all of the guest have to put down $100, cash only, upon check in. It is the most disgusting hotel ever. I can't believe the Choice Hotel chain allows this location to do business under their name and good reputation. I had to look at 5 rooms in this place trying to get an acceptable room, the manager got rude. The room we ended up with was disgusting. It had leftover food in the fridge, filthy microwave, rotting ceiling, disgusting walls, used Vaseline behind the microwave, filthy coffee machine with no cups and used packets on the tray, old clothing under the sink in the bathroom, exposed cables, stained carpets, dirty blankets and smelled bad. There were fights in the hallway at 5am and on top of all this they had men checking in the hotel in groups and women trailing through to their rooms the cops there 2 nights in a row. Unfortunately our rooms were prepaid with no refunds.

    Holiday Inn Cleveland-Mayfield - all the way down to the fitted sheet

    Holiday Inn Cleveland-Mayfield

    (57 reviews)

    $$

    The hotel is clean, my room is clean, the bathroom floor needs vacuumed, it has white flecks of…read moresomething. The bathtub stopper was pulled out and when I tried to fix it, it doesn't hold the water. The grout around the tub has just a tiny bit of mold. The room is spacious with a Keurig, microwave and refrigerator. There are adjoining rooms, hooks for coats, Dove products, nice size closet and bathroom. The bedding is clean. Ample parking, handicapped friendly. There's a restaurant in the hotel that was very busy. It had the Italian desserts from my youth. The rooms are not that quiet, the adjoining room next to me is not soundproof, there is a very loud TV, and a lot of people talking loudly. The outside of the building is appealing. Breakfast is 6:30-9:30 in the restaurant and is included in the room price. You can charge the room for your restaurant purchases for lunch and dinner. The hotel staff at the front desk was very nice to work with and looked professional instead of slovenly dressed and not caring about their customers attitude. I would stay here again if I came this way, but hoping that the room next door to me was quieter, lol

    Complete disaster. Dirty hotel black mold in rooms you get a headache from it. That is due to…read moreblack mold becoming airborne. Which is deadly . You can die. Look it up. Nasty asisstant manager who you can clearly see has drug issues and white powder coming from her nose. We all know what it is and yet she is still employed here in an area with at least 5 schools within a 2 mile radious. All i have to say is wow.

    J & L Motel - hotels - Updated May 2026

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