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The ad for this hotel is completely misleading with appearance and accommodations. If I could give a negative -5 stars I would. They advertise a nice pool, free continental breakfast, snack store and clean environment. None of these are available and all of the guest have to put down $100, cash only, upon check in. It is the most disgusting hotel ever. I can't believe the Choice Hotel chain allows this location to do business under their name and good reputation. I had to look at 5 rooms in this place trying to get an acceptable room, the manager got rude. The room we ended up with was disgusting. It had leftover food in the fridge, filthy microwave, rotting ceiling, disgusting walls, used Vaseline behind the microwave, filthy coffee machine with no cups and used packets on the tray, old clothing under the sink in the bathroom, exposed cables, stained carpets, dirty blankets and smelled bad. There were fights in the hallway at 5am and on top of all this they had men checking in the hotel in groups and women trailing through to their rooms the cops there 2 nights in a row. Unfortunately our rooms were prepaid with no refunds.
The worst hotel I have ever stayed at! I was there 3 minutes and ran out and never came back! Absolutely filthy! See pictures - nothing has been cleaned for what looks like a decade. Stains on the carpet and what appeared to be blood or a juice stain, hair balls and dirt all over the floor, dead skin cells and hair all over the bed, and I found remnants of bed bugs along the piping of the mattress. Cobwebs everywhere, bulbs missing, no towels, and dirty fridge and microwave. The best part is only 1 bulb in 1 light was working and flickering like something straight out of a horror movie!
Update: Choice Hotels credited us 8000 points. I have not found an area where I would want to go for those few points, so we opted for a $25 gift card to Olive Garden in exchange for the points. Not worth it to me. I will not choose Choice likely in the future. They said they cannot do refunds. My wife and I and friends have had an overall enjoyable time on our stay in Cleveland. But if there is one sore spot, it's our lodging. You can read my posts and see I usually do a good job in finding the positives in most places I frequent. And aside from the shower, I will not do that here. Quality Inn Wickliffe is without a doubt the worst overall experience I have ever had with a hotel in my 43 years on earth. This will rate as my lowest review of a place ever this far. First, the confusing check in. We wanted two rooms since double kings or queens weren't available. We ordered a room on Travelocity and tried a 2nd but had issues so we called the place. They use the same line for the Econo Lodge as the Quality Inn. So we had one room in each building. We got there and the person at the front desk had a difficult time understanding us, so he got a lady to help. We ended up getting upcharged to have two rooms in the same place. We wanted them connected but they weren't. And my key didn't work so I asked the guy to reprogram and had to go down over an hour later to remind him. And then in the morning when he finally did. As for service, it was terrible. The advertised breakfast and pool were not available, so they should take that down on their sites as that's been the case for months per them. I asked for an extra blanket and was told two different times they would get it but never did. Extra towel? No. Pillow cases for a pillow? No. My friends had their AC unit dripping causing the floor to be soaking wet in spots. Broken fixtures, phone was in pieces and the toilet seats were like the Cha Cha slide ( you'd slide to the left and slide to the right). They also had stained towels. The pictures will show what my wife and I dealt with. Stains on the walls, ceiling , picture frames, windows and mirror. Stains in the mini fridge and microwave. Dirty pillows with no pillow cases. Dirty lamp shades. A dried up jalapeno, dirt and even a beef and cheese stick from other patrons left on the floor. And mouse droppings in my sheets. The hair dryer blew a fuse, one of the sink lights was outs, and the hallway was not swept from Friday-Sunday when we got there. Overflowing trash cans in the lobby. This place was filthy. I sent a customer service complaint to their corporate office. Without a doubt, my worst experience. If they cannot get the help to clean the place (considering the taped sign on their check talks about maintaining cleanliness standards for our safety, hence no pool or breakfast), then they should close. The only reason we stayed is it was in our planned budget. Next time, I will pay more, but I shouldn't have to walk into filth because I paid less. Quality Inn? The name comes nowhere close to what we experienced. To the franchisee and corporate, would you want your most beloved staying in this? If not, don't leave it for mine or anyone else's. You should be ashamed of yourself for using the word quality in your name with this example. I would like a partial or full refund and did request such to the corporate office.
I barely know where to begin with this review and I cannot stress strongly enough not to stay at this property. First off, it appears as though staff uses the facilities for their families personal play land. There are shirtless kids running all over the hotel and in the lobby yelling at the top of their lungs. I knew they belonged to staff because the person checking me in had to tell the kids to stop yelling and to stop interrupting or she was going to go get their mother. Now, I check into my room and Holy Crap! I had booked the King Jacuzzi Suite to have extra room. The locks were broken off the door, an electrical outlet was hanging out of the wall, there was mold on the wall and ceiling above the tub and in the refrigerator, the vacuum had not been ran and the final straw was finding a half eaten beef stick on the floor next to the bed. I called down to the front desk and the employee asked if I wanted to switch rooms. I said I would be willing if it was clean. I met her downstairs where she was in the hallway speaking to a shirtless man (I assume a boyfriend from the interaction). He was playing loud rap music with every other word being an expletive. Upon walking into the room it immediately smelled of smoke and I said I would just check out. While waiting on her to return to the lobby I was speaking with another customer when out of nowhere the first shirtless kid came running up to me asking if there was mold in my room. When I answered yes he said, "We could all die from that stuff." This ends my less than half hour stay at one of the grossest hotels I have ever been to in my life. If you check in leave your shirt at home and bring the cigars because it is anything goes at this place!!!
I had booked this hotel for a six night stay. Check in seemed seemless but when I saw the luggage carts were worn and a bit raggedy I should have known this was not going to be very pleasant. There is no elevator so i had to carry baggage upstairs to the first floor. I dropped things off to get something to eat which was a mile away. There was noise easily heard from the room next door and hallway. The bathroom had water damage ceiling tiles. My skin was irritated by the sheets. The ironing board had mold on it and the iron was scorched. Not to mention the bathtub had a rough surface from non-adhering paint and there was dirt in the corners. I checked out the next day and asked to be refunded for the remaining nights. I am still working with expedia a week later to get things resolved.
The sheer indifference presented by the desk clerk after I informed her that part of the ceiling was crumbling and falling into the air conditioner was enough for me to realize that NO one should stay here. I realize that just because a hotel uses the word quality in their name does not mean it is aptly or appropriately named. The price point was right for my situation, but I would rather spend $40-70 more just so I could receive slightly better customer service, let alone a clean room. I would NEVER recommend staying at the Wycliffe, OH Quality Inn.
This in the worst hotel I've ever encountered! The room was absolutely disgusting. First, the bathroom was filthy with mold, dirt and hair on the floor and bathtub. Also the shower curtain was broke. Second, the walls were beat up and exposed the drywall in several areas. Third, the main comforter had several greasy spots and looked as if it was NEVER washed. The sheets and pillowcases looked fine but I had the feeling they had not been changed. Both, the carpet and tile floors had not been vacuumed or mopped. And the the kicker.....there was old pizza still in the microwave and cheese in the refrigerator!
6 years ago
Our room was disgusting and smelled. We had them bring in a new refrigerator and clean up some more. But I can't unsee the disgusting filth! What happened to extra cleaning and disinfecting for Covid? I wish I had brought my cleaning supplies. read more
1 month ago
The condition of the mattress and the presence of roaches were completely unacceptable and far below the standards guests should expect from a hotel operating under the Quality Inn name. These conditions are not simply an inconvenience--they raise legitimate concerns about cleanliness, sanitation, and guest safety. I sincerely hope corporate management takes this complaint seriously and conducts a thorough investigation of this property. I would hate for another guest, especially a family traveling with children or an elderly person, to experience the same conditions. I expect appropriate corrective action to be taken and would appreciate being informed of what steps will be taken to address these issues. Thank you for your attention to this matter. read more
4 years ago
My son booked a stay at this hotel. The conditions of this hotel were deplorable! It was so dirty! Upon check-in, there were used condoms and trash in the toilet, garbage on the floor, urine on the floor around the toilet, stains on the wall, and while the bed was made, it looked as though someone had laid in it. Not to mention, it appeared not to be a very safe area. He left immediately to try to find a new hotel. I called the establishment and was on hold for over 30 minutes before they answered. The gentleman I spoke to was very rude and kept yelling at me and eventually hung up on me. I just wanted him to cancel the reservation as it was for a full week. Based on the way he was speaking to me, I did not want my son returning to the property. DO NOT STAY HERE!! I would give zero stars if that was an option. read more
4 years ago
The ad for this hotel is completely misleading with appearance and accommodations. If I could give a negative -5 stars I would. They advertise a nice pool, free continental breakfast, snack store and clean environment. None of these are available and all of the guest have to put down $100, cash only, upon check in. It is the most disgusting hotel ever. I can't believe the Choice Hotel chain allows this location to do business under their name and good reputation. I had to look at 5 rooms in this place trying to get an acceptable room, the manager got rude. The room we ended up with was disgusting. It had leftover food in the fridge, filthy microwave, rotting ceiling, disgusting walls, used Vaseline behind the microwave, filthy coffee machine with no cups and used packets on the tray, old clothing under the sink in the bathroom, exposed cables, stained carpets, dirty blankets and smelled bad. There were fights in the hallway at 5am and on top of all this they had men checking in the hotel in groups and women trailing through to their rooms the cops there 2 nights in a row. Unfortunately our rooms were prepaid with no refunds. read more
4 years ago
The worst hotel I have ever stayed at! I was there 3 minutes and ran out and never came back! Absolutely filthy! See pictures - nothing has been cleaned for what looks like a decade. Stains on the carpet and what appeared to be blood or a juice stain, hair balls and dirt all over the floor, dead skin cells and hair all over the bed, and I found remnants of bed bugs along the piping of the mattress. Cobwebs everywhere, bulbs missing, no towels, and dirty fridge and microwave. The best part is only 1 bulb in 1 light was working and flickering like something straight out of a horror movie! read more
5 years ago
Update: Choice Hotels credited us 8000 points. I have not found an area where I would want to go for those few points, so we opted for a $25 gift card to Olive Garden in exchange for the points. Not worth it to me. I will not choose Choice likely in the future. They said they cannot do refunds. My wife and I and friends have had an overall enjoyable time on our stay in Cleveland. But if there is one sore spot, it's our lodging. You can read my posts and see I usually do a good job in finding the positives in most places I frequent. And aside from the shower, I will not do that here. Quality Inn Wickliffe is without a doubt the worst overall experience I have ever had with a hotel in my 43 years on earth. This will rate as my lowest review of a place ever this far. First, the confusing check in. We wanted two rooms since double kings or queens weren't available. We ordered a room on Travelocity and tried a 2nd but had issues so we called the place. They use the same line for the Econo Lodge as the Quality Inn. So we had one room in each building. We got there and the person at the front desk had a difficult time understanding us, so he got a lady to help. We ended up getting upcharged to have two rooms in the same place. We wanted them connected but they weren't. And my key didn't work so I asked the guy to reprogram and had to go down over an hour later to remind him. And then in the morning when he finally did. As for service, it was terrible. The advertised breakfast and pool were not available, so they should take that down on their sites as that's been the case for months per them. I asked for an extra blanket and was told two different times they would get it but never did. Extra towel? No. Pillow cases for a pillow? No. My friends had their AC unit dripping causing the floor to be soaking wet in spots. Broken fixtures, phone was in pieces and the toilet seats were like the Cha Cha slide ( you'd slide to the left and slide to the right). They also had stained towels. The pictures will show what my wife and I dealt with. Stains on the walls, ceiling , picture frames, windows and mirror. Stains in the mini fridge and microwave. Dirty pillows with no pillow cases. Dirty lamp shades. A dried up jalapeno, dirt and even a beef and cheese stick from other patrons left on the floor. And mouse droppings in my sheets. The hair dryer blew a fuse, one of the sink lights was outs, and the hallway was not swept from Friday-Sunday when we got there. Overflowing trash cans in the lobby. This place was filthy. I sent a customer service complaint to their corporate office. Without a doubt, my worst experience. If they cannot get the help to clean the place (considering the taped sign on their check talks about maintaining cleanliness standards for our safety, hence no pool or breakfast), then they should close. The only reason we stayed is it was in our planned budget. Next time, I will pay more, but I shouldn't have to walk into filth because I paid less. Quality Inn? The name comes nowhere close to what we experienced. To the franchisee and corporate, would you want your most beloved staying in this? If not, don't leave it for mine or anyone else's. You should be ashamed of yourself for using the word quality in your name with this example. I would like a partial or full refund and did request such to the corporate office. read more
8 years ago
I barely know where to begin with this review and I cannot stress strongly enough not to stay at this property. First off, it appears as though staff uses the facilities for their families personal play land. There are shirtless kids running all over the hotel and in the lobby yelling at the top of their lungs. I knew they belonged to staff because the person checking me in had to tell the kids to stop yelling and to stop interrupting or she was going to go get their mother. Now, I check into my room and Holy Crap! I had booked the King Jacuzzi Suite to have extra room. The locks were broken off the door, an electrical outlet was hanging out of the wall, there was mold on the wall and ceiling above the tub and in the refrigerator, the vacuum had not been ran and the final straw was finding a half eaten beef stick on the floor next to the bed. I called down to the front desk and the employee asked if I wanted to switch rooms. I said I would be willing if it was clean. I met her downstairs where she was in the hallway speaking to a shirtless man (I assume a boyfriend from the interaction). He was playing loud rap music with every other word being an expletive. Upon walking into the room it immediately smelled of smoke and I said I would just check out. While waiting on her to return to the lobby I was speaking with another customer when out of nowhere the first shirtless kid came running up to me asking if there was mold in my room. When I answered yes he said, "We could all die from that stuff." This ends my less than half hour stay at one of the grossest hotels I have ever been to in my life. If you check in leave your shirt at home and bring the cigars because it is anything goes at this place!!! read more
7 years ago
5 years ago
9 years ago
I had booked this hotel for a six night stay. Check in seemed seemless but when I saw the luggage carts were worn and a bit raggedy I should have known this was not going to be very pleasant. There is no elevator so i had to carry baggage upstairs to the first floor. I dropped things off to get something to eat which was a mile away. There was noise easily heard from the room next door and hallway. The bathroom had water damage ceiling tiles. My skin was irritated by the sheets. The ironing board had mold on it and the iron was scorched. Not to mention the bathtub had a rough surface from non-adhering paint and there was dirt in the corners. I checked out the next day and asked to be refunded for the remaining nights. I am still working with expedia a week later to get things resolved. read more
8 years ago
The sheer indifference presented by the desk clerk after I informed her that part of the ceiling was crumbling and falling into the air conditioner was enough for me to realize that NO one should stay here. I realize that just because a hotel uses the word quality in their name does not mean it is aptly or appropriately named. The price point was right for my situation, but I would rather spend $40-70 more just so I could receive slightly better customer service, let alone a clean room. I would NEVER recommend staying at the Wycliffe, OH Quality Inn. read more
7 years ago
8 years ago
This in the worst hotel I've ever encountered! The room was absolutely disgusting. First, the bathroom was filthy with mold, dirt and hair on the floor and bathtub. Also the shower curtain was broke. Second, the walls were beat up and exposed the drywall in several areas. Third, the main comforter had several greasy spots and looked as if it was NEVER washed. The sheets and pillowcases looked fine but I had the feeling they had not been changed. Both, the carpet and tile floors had not been vacuumed or mopped. And the the kicker.....there was old pizza still in the microwave and cheese in the refrigerator! read more
6 years ago
Nastiest, dirtiest hotel I have even encountered, could not stay there even after cleaning the room extensively with Lysol and Clorox wipes for over an hour!!! There were false eyelashes in the bed as well as bugs and dirt! False eyelashes all over the floor with trash and fake fingernails! Under the bed there was UNDERWEAR!!!!!!, a ping pong ball and tons of trash!! Every corner i the room was brown with dirt!!! The "white" hair dryer was PINk covered in makeup until I cleaned it. I could go on and on but I honestly don't even want to think about this place anymore. Needless to say we got the hell o it of there within 1.5 hours and the front desk WOULD NOT ISSUE A REFUND!!! I would like to add that this was not a leisurely trip as it was in the middle of The COVID-19 pandemic and we were only visiting the area due to having a a very ill family member transferred to the Cleveland Clinic. Upon check-in it was noted that the pool and included breakfast was not available in efforts to prevent spread of the virus which I was completely satisfied with until I soon realized they in fact did not give a shit about spreading the virus since that couldn't comply with the main component (at minimum routine) CLEANING!!! This place should be condemned!!! You would be better off sleeping in your car for a month than staying 1 night at this dump! read more
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