TLDR: They make great money from all the HP and SMU girls being a neighborhood spot so they're clean. But if you are looking for quality work, great colors/art, and honest prices find another spot. GONE TO CRAP after Covid.
Honestly I have come here once a month since they've opened because of the easy location but I will not be continuing. When they first opened they had a GREAT staff, highly attentive manager, and all the colors they had in their books were in stock. Since re-opening post COVID I feel like the service has gone drastically down hill; to the point I lodged a complaint. Which truly and honestly sucks because I used to LOVE this place.
Let me walk you through my last 4 visits:
1st - Gel mani and Pedi with my Mom to celebrate my bday. They didn't have the correct color for my mom (after choosing 4 colors they finally found one they still had in stock). They "accidentally" filed my long natural nails to short nubs then pushed me to buy acrylics to over correct (i declined). Toe nails were not cut down after requesting multiple times. Then when we went to check out they refused to take their POSTED coupon (still valid on their website) because "we had to tell them when we made the appointment".
2nd - White polish on my gel mani peeled right off on 2 fingers. Swung by 6 days later to get it fixed, was asked to wait 15, no problem. Tech didn't remove the remaining polish on those particular nails, just tried to paint over the whole thing. So of course came out lumpy and horrible. Wasn't going to complain (After asking her twice throughout the process if it was gonna smooth out). Went up to pay and the gentleman checking me out said no charge b/c they have a nail guarantee (AWESOME). Left with less then stellar results but at least i didn't have to pay.
3rd - After having issues with my gel mani last time I decided to switch back to dip. Got almost the exact same colors done, but they didn't have the blue listed in the book. Tech mixed a couple together and came out fine. Told them NOT to cute or file after pervious visit cost me my natural nails. After Dip was finished, tech took a file to "smooth it out" and diagonally filed my nails down. Honestly I was shocked it looked so crooked and he "couldn't see it". Both Techs who worked on me were watching a soccer game behind me the entire time. So frustrating and disheartening. Woman who checked me out added a bunch of "MISC fee" on checkout and claimed prices had increased. Fine I paid But the price she ended up charging me was different then both the printed menu and online.
FINAL STRAW - After the dip my thumb tip broke off the next day (not my natural nail just the polish). I went in 3 DAYS in a row to try and squeeze in to get it fixed. Was told to come back later all three times. On the third day they specifically said 30 min, went to CVS next door picked up a prescription and came back... THEY HAD CLOSED 25 min early w/ lights off. FURIOUS had to go to a date with crappy nails. Next day came in right before Lunch (this is 6 days out from original appt.), they sat me immediately and the tech did a great job fixing the now 2 broken nails. I go to walk out after tipping her a quick $5, because remember they have a TWO WEEK GUARANTEE on dip. I was physically GRABBED and stopped and asked to pay? WHAT? young woman stated that the guarantee is only valid for 1 nail for 3 days... Discussed with her what happened and she started to raise her voice. Whatever honestly not worth the fight or the $10 but it was the last straw.
Truly Truly Truly sucks b/c I used to love this place and the techs and their quick work. Oh well, on to another spot.... read more