Utterly painless to wander in, find the item wifey has told me to get, pay for it, wait in the queue, see the item, realise I had ordered the wrong thing, back into the queue, organise an immediate exchange, pick up the item actually requested by herself and leave.
Granted, it was quiet the day I went in, which meant my cock-up was rectified quickly... but the staff dealt with it brilliantly and efficiently and didn't make me feel like the moron I unquestionably was. read more