The best customer service from this staff!!! I do not take lessons here. However, I interacted with multiple staff members on a random Friday. My truck died right in front of their parking lot so I was able to coast in. They didn't open til 5pm, so I was hoping the tow truck would be there before that. Despite me calling the tow truck immediately, they didn't show up until way after closing time.
When staff first showed up, I was offered a warm lobby and some water while I wait. I think I was offered 3 different times by three different people. I apologized profusely for using up one of their parking spots. It is a smaller parking lot. They all said, "life happens" and went about their night. I think I called Christina 50 times (she answers their business number) minimum, because I had reservations in Avondale that I had to get to that night. She was so nice every time I called. She had so much patience with me because as much as I wanted to get the truck out of there fast, I was at the mercy of the tow company that my insurance sent over.
I suspect that this company is new since I am their first review. I don't know about their ju jitsu classes, but I do know their customer service is stellar. Anyone looking for martial arts, come check them out. I saw a couple little girls walk in while I was there, too, so it's for everyone. read more