I took a Subaru Forester Touring in for a pre‑purchase inspection, and my service advisor was Gabby…read moreFrogget. She was exceptionally friendly, efficient, and professional. She even arranged complimentary Lyft rides both ways so I didn't have to wait several hours while the inspection was being completed - a thoughtful and unexpected gesture. The inspection report was shared with me through a web link, allowing me to clearly see what work the vehicle needed. There was absolutely no upselling. I highly recommend Gabby; she is one of the best service advisors I've dealt with in my life.

thank you to Charles for helping us out a couple weeks ago. Charles was the first person to greet…read moreus and was very kind throughout the entire purchasing process. Traded in my honda for a new 2026 crosstrek for a great price

I saw some negative reviews here so want to share my experience for anyone hesitant to use Kevin's…read moreservice. First off the owner Kevin responds text after work hours which is not something most owners do, as a business owner myself my work phone is always off on weekends, so Kevin will be ultra responsive.(don't text him after hours unless emergency though) Second Kevin works fast and is honest, I did a PPI (an inspection with him for a car I meant to buy, he gave me a super accurate estimate of repair needed provided full photo, Third, most of my mechanics and ppl who work in my cars are in Tacoma or Renton so after moving up north here, if you are Kirkland/Bothel, try getting your car in with him. It's hard to find good mechanics up north. You wanna build good relationships with good folks. Regarding the negative reviews, I think Kevin is someone really honest, and he even told me to shop around for prices, that fact alone means he's not trying to rip anyone off. For any service industry it's impossible to accurate labor parts 100% so I don't think that should discredit him in anyway! Thanks again Kevin

Went to CPR again to get my harmonic damper replaced on my BMW 335d. I called in advance so and…read morethey were ready as soon as I pulled up to the shop with all the parts. Kevin also took the time to demonstrate to me on the old part why it was time to replace the wheel and how we prevented damage to the engine be doing proactive maintenance. It's always reassuring to meet someone who is so excited about his craft that he is willing to explain all the inner workings of the engine and how each part is connected. I was in and out in a reasonable time and most importantly, I was not stranded whenever the part would eventually fail. I get all my oil changes done here now too because of the complimentary inspection that they do on the rest of the vehicle so I won't get any unexpected surprises.

Today I completed the purchase of a 2023 BMW iX xDrive50 from Landmark Motors. Throughout the…read moreentire process I worked with Garrett Creal, the sales manager, who was knowledgeable, straightforward, and refreshingly candid about both the benefits and drawbacks of the different vehicles we discussed. The entire experience was relaxed and professional. I never encountered the typical "salesperson" routine. Even the negotiation process often drawn out while someone "checks with the manager" was handled efficiently and wrapped up in just a few minutes. Josh Withey, the finance manager, was equally impressive. The final paperwork process was quick and organized, very different from some of my past dealership experiences. I also appreciated that there was no pressure to purchase add-ons such as extended warranties or ceramic coatings. Because the decision was left entirely to me, I felt comfortable taking the time to consider my options and ultimately chose to add both. Based on my experience with these two gentlemen, I would highly recommend starting your vehicle search at Landmark Motors. Five stars!

I had a very disappointing experience at Landmark Motors. My business partner and I, both Iranian…read moreAmericans, felt we were treated differently and unfairly. The staff's attitude toward us was dismissive and disrespectful, leaving us feeling discriminated against. Every customer deserves to be treated with professionalism and respect, regardless of their background. I won't be returning.

I recently purchased a Lexus and took it to Lexus of Bellevue for service. Juan Pablo Salazar is…read morethe BEST Service Consultant I've worked with. He's extremely knowledgeable and gave me many tips on how to avoid costly repairs/service. I will caution everyone that their AI-generated person that answers the Service Dept. calls is a pain! I hate it and I spoke with other customers that feel the same way. Why can't a "REAL" person help with scheduling service appointments?

Just bought our 5th car from Lexus of Bellevue. We come back due to the high quality of the…read morevehicles of course, but the clincher is the level of expertise and service that we experience from nearly everyone we work with, be it sales or service. Our sales guy John Garcia was knowledgeable, patient with this older buyer, and not pushy. A tech specialist did the extraordinary this morning but volunteering to drive over to West Seattle and spend time getting my wife familiar with her new car and even took time to refresh me on some things my 3 year car can do but I had forgotten how to do them!

We've had another quality experience with Lee Johnson Kia this past week. We traded in our Niro…read morelease and decided to purchase a Sportage Hybrid. We've been driving a Kia for 3 years and really liked the car. Upgrading to the Sportage made a lot of sense. We were already familiar with the workings of the Kia brand and were very satisfied with the quality of their cars. It was a pretty easy decision to stay with Kia. The new car purchase experience was very smooth. Our salesperson, Jeffrey Belmonte, was knowledgeable, professional, friendly, and took very good care of us during this transaction. He communicated clearly and promptly. Lee Johnson is a good dealership and had treated us well over the years.

This review is only for sales, not service. I just bought a 2023 Kia Soul from Lee Johnson, and my…read moresales person Zane was great to work with and made the process enjoyable. I would definitely recommend him.

Even though this was out of my way, I went to Eastside Subaru Kennedy because they had good…read morereviews for honesty and Customer Service. All those reviews were well warranted. I went towards the end of the day just to do a test drive and ended up buying my new Subaru right then and there. The sales person Chris Hawkins, was polite, efficient and very helpful. The finance person, Jose Varga, was likewise polite and went through all of the many forms quickly and efficiently. There were a few misses, but these were most likely because I was there at the very end of the business day for them. For example, my mats for the car were not ready, and I had to come back the next day to get them. No big deal. After reviewing the documents thoroughly at home I realized I was supposed to get a full tank of gas. And I did not. This, again, was probably because we were trying to get this done at the end of the day and their final review of the car department didn't have a chance to do that. When I mentioned this to Jose, he was very apologetic and said that they would reimburse me for the tank of gas that I bought. (and I lost the receipt, but Jose said they would accept a copy of my charge on my credit card, and then he said never mind. He would just send me a check. Wow! ) And to my surprise a few days later, I got a call from them saying that they had missed giving me a rebate that I was entitled to, so they wanted to make sure I got that even though it meant they had to redo all the documents. I expressed interest in buying a fairly expensive accessory and Jose helped arrange that. I need to have regular servicing on my car and they have already helped me set up the appointment for the first service! They have a department that helps you understand your car, because they are so complicated nowadays. You make an appointment, bring your car in and they will go over anything that you need help figuring out. Amazing. I love my Subaru and, given my age, it is doubtful I will ever buy another car. However, if I did, I would go there and get a Subaru. I don't know anyone who looks forward to all the issues that are entailed with buying a new car, and And using your old car as a trade-in, but I felt very comfortable, unstressed, and respected at Eastside Subaru. I highly recommend this company.

Unprofessional Management, Overfilled Oil Ruined Diagnostic Test, and Zero Accountability…read more I am writing this review to warn prospective customers about the severe lack of technical competence, transparency, and management accountability at Eastside Subaru. I brought my 2018 Subaru Outback to Eastside Subaru for an official Subaru Oil Consumption Test and paid $568.93 out-of-pocket for diagnostic setup and Phase 1 service (RO #276273). When I returned for Part 2 of the test (RO #278768), I expected to get diagnostic results. Instead, I was informed that the technician had overfilled the engine with oil during the Phase 1 setup, completely invalidating the test and yielding zero usable diagnostic data. Rather than taking responsibility for their shop error, the dealership's service team--managed by Toby--handled the situation with absolute negligence: 1. Unauthorized Service Attempted as a Cover-Up: When I returned for Part 2, the shop restarted Phase 1 on its own initiative without asking for my prior consent or authorization. I was only informed that the test had been voided and restarted when I arrived to pick up the vehicle. I explicitly voiced my displeasure to the service advisor at pickup and have text message records proving no prior approval was ever requested or given. 2. Refusal of Refund Due to Inability to Accept In-Kind Service: Because I permanently relocated to California, driving back to Washington for a 1,200-mile recheck is impossible. Despite the fact that $568.93 was paid for a complete diagnostic service that yielded zero valid output due to technician error, Toby refused to issue a refund. 3. Misusing Manufacturer Disclaimers to Cover Shop Error: In written communications, Toby attempted to justify denying a refund for customer-paid shop error by pointing to a "Title Alert" status in Subaru's database. A title alert waives factory warranty coverage; it does NOT give a service manager legal authorization to retain customer money for a diagnostic test that his own shop ruined through basic overfilling. Using warranty disclaimers as a shield for poor workmanship reflects extremely poorly on the management standards at this facility. If you expect professional service, qualified technicians who can perform a simple oil fill accurately, or management that takes accountability for operational mistakes, stay far away from Eastside Subaru. I am pursuing formal billing disputes through my credit card issuer, alongside complaints with Subaru of America Customer Care and the Washington State Attorney General's Consumer Protection Division.

Tried to sell me an Acura which had no factory warranty. i asked twice (in email and text) and was…read moreconfirmed both times that it comes with 4+ years of factory warranty. yet, when i inquired with Acura and was told the opposite, they quickly backtracked. not even an apology for misinformation.

I'm really impressed by the Quick Lube service at Lee Johnson Mazda. I showed up at 7:50 AM on a…read moreThursday morning with no appointment required. The oil change in my car was done within 30 minutes. I appreciated that the process of reviewing vehicle condition and items that might require maintenance was automated. It's not the cheapest way to get an oil change, but I appreciated the speed and efficiency of the process that they have set up

I just had a great experience with Integrity. Doug was fantastic to work with. He is super…read moreresponsive and really cares. They live up to their name.

I've had a variety of routine and surprise maintenance issues come up over the years with my Toyota…read moreCorolla, and Integrity came recommended by a colleague. They consistently get my car into the shop within a reasonable timeframe, and just last week they were able to get me in even earlier than expected, and turned around repairs same day. Prices always seem reasonable for the services they provide, and their representatives are always extremely kind during the diagnosis and communication process.