DO NOT TRUST THIS COMPANY!!!…read more I am extremely disappointing by the horrendous treatment lack of accountability and disrespect I have received from this company. I initially contacted them for a bid for a shower install back in Mid November 2018, I agreed to hire them after receiving the bid for a shower installation, to do the install on the 3rd week of November After doing the tear out myself they did not show up when they said they would, I had to contact them in order to be informed they could not make it out and had to reschedule for a week later. After the work was done and I paid in full, 2 weeks later after performing the finish work and sheet rock install around the shower enclosure I found that there was a huge gap between shower wall pieces and the shower base piece. This seemed suspicious so I contacted the manufacturer. The manufacturer informed me that this was completely wrong and would surely leak if i used the shower. I informed Pacific rooter and plumbing who sent a plumber to come out to assess several days later. That plumber suggested that we simply put Calking on the gap to fix it. THIS IS A COMPLETELY INADEQUATE SOLUTION THAT WOULD LEAD TO FAILURE AND WATER INTRUSION EVENTUALLY AS CONFIRMED BY THE MANUFACTURERS SPECIFICATIONS! I refused this as a solution and they agreed to correctly reinstall the shower. After a week of continued calling emailing and texting to schedule the repair I was informed that they could not come back to work on it until the end of January on Jan 28 a tech from Pacific Rooter and Plumbing came out and instead of correctly reinstalling the shower ended up destroying several of the shower pieces and damaging the sheet rock even worse that what was required to reinstall the shower. I had to call them nearly every day for a week to get confirmation that another replacement shower had been ordered. Finally i got confirmation that an order had been placed through home depot on Feb 7th with an expected delivery date of the 12th of Feb, The home depot order for my replacement shower never came. As per my communications with Pacific Rooter and Plumbing the delivery date kept being pushed back from the12th the the 18th and then the 18th turned into the 22nd and so on and so on. I asked several times for them to provide me with the shipment tracking info since it was so hard to get a hold of them and receive updates. In the mean time I found the same shower for sale through another supplier "Ferguson plumbing" I confirmed that there were 7 in stock in Fresno Ca, a 2.5 hour drive away, this was in mid February. I even went to a local Sacramento Ferguson location myself to look at several showers they had in stock from a previous bulk order for another customer that happened to be damaged. despite informing them that there were showers in stock in Fresno they never went to pick one up. They claimed that they were unable to find the parts through Ferguson and it took me emailing them the confirmation I got from Ferguson for them to acknowledge it as alternative. I continued to call calling their office only to be continually promised that it would only be "a few more days, we will be able to do it next week" I lost trust in their honesty and ordered the correct shower myself through home depot in the beginning of March **The shower I ordered myself through home depot came in a little over a week, yet had minor damage. then I reordered and received another shower in a week and a half!** I promptly installed it in a few hours myself without damaging it like Their tech had done. So far I am out over 3,100 dollars which does not include the time I have spent trying to communicate with this company and help them track down a shower or the extra time and money it will take to fix the sheet rock around the shower they installed incorrectly then subsequently butchered. I called today to ask for my money back and was treated extremely disrespectfully. The person on the phone told to to "go ahead go ahead and press charges." DO NOT TRUST THIS COMPANY Pacific Rooter and plumbing are not only incompetent but are disrespectful Crooks.

We had mixed feeling about this company. The staff is nice (especially Ted and Joe) and the work…read morethey do is pretty good. Our biggest two complaints were they didn't communicate very well and they never stuck to the timelines. We were having a new tub and tile surround installed. We received a quote for one price, but then it kept changing. The original quote included the tub and demo, all the parts, labor and materials (except tile). We did try to cut the cost by doing our own demo and the contractor suggested we pick our own tub, because we could get one we really wanted. So we purchased our own tub, did the demo and purchased all the supplies for tile. The price went down about $150. That seemed off to me, but we shopped around and ultimatly we were told that the price quoted was actually really good. So we didn't question it and moved on. In hindsight I should have done some more research. We were told the job would take 4 days. It lasted 2 weeks. They started Monday before last and everything was completed yesterday. They subcontractored the job to several people resulting in delays. One person did the tub install, another 2 did the drywall and one person for the tile. The tub was installed on that 1st Monday. Then there was no work done on Tuesday or Wednesday, because the drywall guy wasn't available. They kept saying we'll let you know, but they never did. We always had to initiate contact. We had already taken the time off work, so it was really inconvenient to miss those days of work for no reason. The drywall was finally put up on Thursday and hardibacker installed on Friday. The following Monday the tile guy came out. He completed his work by Wednesday. Then the contractor was supposed to come out on Thursday to install the fixtures, but he was busy. He ended up coming out on Saturday. Then we scheduled the drywall guy to come out on Tuesday and finish patching up a hole in the wall. He didn't show up when he was supposed to, so he had to come back the next day. Now that everything is complete we are happy with the end results, but it took way longer than expected. When it came to communication it was like pulling teeth. We always had to initiate contact, because they didn't keep in contact with us. Setting up a time for the job to start was hit and miss. We asked Prashant for a start date, but he never responded. Luckily I had the contractor's cellphone number so I called him. When they did start, time frames we're just guestimations. They would say so and so might come out in this day and then we wouldn't hear from anyone. They also had a hard time communicating with each other. The tile guy thought we bought all of the supplies for the job, but we were told the contractor was going to cover it. We had to run to Rocklin several times to get different tile material. They took some of the material costs off the final total. All and all the work is really nice and they were very reasonably priced. The people we worked with were really nice and very curtious. They just need to improve their communication skills, response time and job completion time frames. We missed a lot of work and had to make last minute childcare plans to accommodate their forever changing timelines.

Five and Free was the quickest to get back to me. Scheduled the visit the next day. No charge for…read morethe evaluation. The technician bLevi Ayala was great. He can early in the window given to me.

Thank you Victor Thank you Alan the service technician…read more You guys replaced my ceiling fan wall switch. You went the extra mile to order the correct color and style. My wife is happy. I am happy. I appreciate you finding the correct part and coming through. Following through with what you said you were going to do - is a big deal to us. Five stars Victor is awesome I will continue to use you guys and refer my clients to you. Cheers Stephen Rocklin , Ca

We bought a microwave from Best Buy. The guys delivered and installed it quickly and perfectly…read more They asked for the vacuum and cleaned the area. The two young men were so capable and polite. Will be happy to have them do work for us again.

I bought a dishwasher from Costo, and they contracted with Envision to do the install. Due to a…read morecomplication with our existing dishwasher installation, the original installation team couldn't complete the install. After we fixed the situation, another team came out and finished. I was impressed that, unlike other big box installations I've had, everyone here seemed to really know what they were doing. Besides being knowledgeable and competent, they were also very friendly.

Eli was incredible! He did everything in an evening and was thorough and positive even though he…read morefound some obstacles we weren't expecting. Thank you!

The professionalism and quality of work was above my expectations. They taped off the section of…read moreroom with plastic sheeting which kept the dust and spray contained. Repaired the hole with a larger piece of dry wall. A few layers of mud and sprayed texture finished it off. After a few hours of drying, layers, & texture, it looks like there was never a hole. The guys were skilled. I will hire them again and recommend them to others.

I had one heck of a job for J&L asking for a quote for…read morelaying above and underground gas piping over 90 ft to a new swimming pool heater. They were prompt right from the get go as Troy showed up even before the set time! He surveyed the work had me a proposal the next day and it was def less than two other companies . Also I had a great feeling about the whole process and the way he explained the work. The funny thing is I found them when I was behind one of their service trucks driving around in Folsom! Sure glad my wife wrote down that number ! So went ahead with J&L they sent a crew of four over, again right on time and they got to work! Their foreman Jose was all over it and so were his crew ..all uniformed and masked up! Not to write too much they did a phenomenal job digging those trenches and respecting our property at the same time. The inspectors approved their work right away so that was very reassuring ! I can't say enough how good these guys are and how precise work It is laying gas lines like they did. If ya need anything done in regards to plumbing and doing it right give these guys a call! A++

We recently hired J&L for a whole house repipe, water and drain. We received 3 quotes and they were…read morenot only the cheapest, but they were they the most accommodating. They were able to get all of the work done in 3 days and make sure my elderly mother wasn't without a toilet at the end of every day. My mother had a lot of last minute requests and questions and Jose was very understanding. We changed the scope more than once. We would definitely recommend for all plumbing needs.

I got a walk-in shower with a glass door from Rebuildit, and it was installed about 2 weeks ago…read more Cost was $20,000, which was more than I wanted to pay but $5,000 cheaper than the other two bidders. We chose Rebuildit because we liked the salesman so much, even though the price was a little more than we wanted to pay. It took about a month for the materials to arrive, and then two days for installation. The two installers were very skilled at their work, and very neat. They corrected things that were not quite right about the previous shower installation, and made everything all neat and tidy before they started the installation. They put in a solid, waterproof wall, and everything looked watertight and sturdy. The second day, they installed the acrylic panels and mouldings, and the results were terrific. We can't believe how terrific our shower looks, and how comfortable it is for showering. It's very easy to clean, too.

We had a very disappointing experience with this company. We scheduled an appointment for a…read morebathroom remodel estimate and were told it would take about an hour. Instead, the representative stayed for nearly 2 1/2 hours. My husband politely told him twice that we needed to wrap things up and asked him to leave, but he kept insisting he wasn't finished. It was very uncomfortable and felt disrespectful of our time and our wishes. When a homeowner asks someone to leave, that request should be respected immediately. If you schedule an estimate with this company, be prepared for a much longer visit than promised and don't expect your time or boundaries to be respected. Unfortunately, this experience left us with a very negative impression, and we will not be doing business with them.

I am writing as a deeply concerned and frustrated potential customer who has experienced an…read moreunacceptable series of failures by your organization. On 10/13, I spoke with Christina to schedule a fireplace cleaning appointment for a date shortly after our call, with an arrival window of 8:00-11:00 AM. During that same call, I requested that a supervisor contact me regarding additional questions. No one from management ever returned that call. On the day of the appointment, the technician never arrived. At 10:00 AM, I contacted Jeffrey, who informed me the technician was running late and would arrive in the afternoon. No one showed up that afternoon either. When I spoke with Jeffrey again, I provided my address a second time. He then sent a confirmation notification containing the wrong address and even the wrong city. I called back once more to correct the information so the technician could locate my home. Despite all of this, no technician arrived at any point that day. At 4:00 PM, a customer service representative called to inform me that the technician "had something to do with his wife." This explanation was completely unprofessional and unacceptable. I demanded an immediate call from a manager. No one contacted me. To this day, I have still not received a single follow‑up call from any member of management. Adding insult to injury, I began receiving text messages a few days later offering to reschedule the fireplace cleaning. I made it clear that, given the severe inconvenience and complete lack of service, the cleaning should be provided at no charge. I received no response. This entire experience is a clear example of extremely poor customer service, a lack of basic professionalism, and an absence of any meaningful management oversight. Despite multiple requests, not one manager has contacted me. Based on the conduct I have witnessed, I cannot recommend this company to anyone. If these practices continue, it is difficult to see how this organization will remain in business.

One star, despite getting a good price of $50 to replace a window screen, and $299 for inspect…read moreand clean chimeny, I expected to clean the chimney area, meant inside chimney and at base of chimney or anything in contact with chimney. Alex went up to the roof but did not clean away the debris up against the chimney, he took pictures but did not clean up the debris. I paid $100 for sealing the cracks in the chimney box and he did a good job with that. The inspection on the outside is where things get quite questionable, Alex advised they would fax me back and estimate of any additonal work. The estimate is for $1007. The report lists the condition of my Chimney report as "unsatisfactory" It also says the note is d/t the exit set up of the chimney, but that is not explained. further down in the estimate. Then below are 3 items for remediation. Repair to cap arrestor is noted as "rusted" needs prime and paint, then next box says " preventative" and " fire hazard", $259., the next is Chase cover " rusted or discolored, needs prime/paint, says "preventative" $399., for the base of chimney says " flashing - water issues - install diverter next box says preventative - gives the code that lists water diverter or cricket. The pictures do not show any rust on the cap arrestor nor the chase cover only soot, and the discoloration is dirty water on top d/t it had just rained. The base of the chimney picture is covered with debris that alex did not remove before he took the picture which means he did not actually look to see if flashing was below the tile, nor did he see that there was flashing there w/ a water diverter that had been installed by my roofer in July last year. It can be seen in the picture zooming to the R. The quote says w/ the code either water diverter OR cricket, but when you talk to them they say well its better with both. When asked about the estimate they sell you that its all legitimate work but then say, estimate does say preventative however, estimate also says condition of chimney is "unsatisfactory". If this is work that is not necessary at this time estimate should say currently satisfactory, just because it could be better does not mean its necessary. I would even beg to differ that since they did not remove the debris at the base of the chimney, not only is the inspection of that area invalid, it is also incomplete work because he failed to " clean the chimney area". I have talked to them at length about the report and they justify the "type of work is code work" but not really necessary to my house today. They dont come right out and say, this all might be things you should do in the near future to be proactive. The cost of just priming and painting, per my brother in law who is a contracter said thats an hour job and they want to charge you $700 then wondered why for the cost they would not just replace the cap arrestor for that price? Since I did have roof work done by a licensed contractor in July I will be reaching out to him for his comments and follow them up here. Still 1 star not happy with overall feeling misled and work on roof w/ debris left incomplete work.

We moved to Roseville last year and bought a house that barely had any insulation in the attic and…read morerat droppings everywhere. After Reuben came to work on it the first week, he said that they sealed up all the holes and added so much insulation. We asked for a whole house fan to be installed. They told us that it was out of stock and was delayed by six weeks. I called Home Depot and they said they had some great ones in stock and under $1500. We paid over $4k for everything. They didn't test the fan before leaving and took weeks to get them to respond. Turned out they had a big job in San Jose and couldn't be bothered. We had to call the manufacturer and my husband had to scale around the beams to get to the fan to sync the Bluetooth. Today, pest control found a dead rat in the trap and Atticman gave us a quote to fix their crap job. Airflow going from duct to duct instead of mixing box with duct tape that's fallen off.

They were able to get in a quickly unblock our dryer vent which was so clogged it caused our dryer…read moreto overheat. Ty so much!!