Purchased a couple guns and accessories from this place. Staff is friendly and knowledgeable.read more

My experience with the sales person was stellar. They were very knowledgeable, friendly and took me…read morethrough the ins and outs of all the choices that they have available. The place is clean and large, the selection is vast. The issue is after the purchase and going to this DMV style room with these miserable people that are processing the last portion of your purchase is horrific! It's worse than the DMV because these people are packing. During my last visit there I was made to wait for an additional hour and a half just to get some paperwork processed. They also processed at least four people that started waiting after I arrived. The woman was constantly panting and is clearly distress, she should be employed elsewhere where she doesn't have to deal with the public. I went with a friend who was impressed by the level of care and service on the sale side, but horrified and will never buy from the store now because of the experience after.

Beautiful spot, good people. It's a tiny range with a big idea--creating a supportive shooting…read morecommunity that emphasizes safe practices while having some fun.

This place does a great service for a crazy cheap price in a state that is not super firearms…read morefriendly. Keep it up...you are incredibly unique and appreciated.

Great local gun shop good prices owner Mike really cares about the customers. I highly recommend…read morethem

I brought two shotguns to them to sell on consignment. The prices they quoted me were more than…read morefair and the guns were sold within a few months. I like that this is a small shop where you deal with the owners. I have recommended to others.

We called at 4:30pm asking how late we could show up to shoot. They said as long as we got there by…read more6:45 we were good. We drove an hour and a half because none of our local shooting ranges stayed open that late. Ended up showing up at 6:40 and they said the last shooters had already gone out and they weren't accepting anyone else. Had to drive 90 minutes home. Very disappointed, will not be returning. Strongly recommend nobody goes here - wasted three hours for nothing.

Emailed to make sure my gun was acceptable in an indoor range. On the basis of my reply I drove an…read morehour to do some shooting only to be told I couldn't shoot that gun. WTF!!

$38 for a 30 minute range session is an utter rip-off. The range itself is archaic and feels like…read moreit's on its last legs. The store is poorly stocked, cluttered and in need of a good cleaning. It's like they don't give a crap. This part of Northern Connecticut really needs better options than this. This surely ranks as one of the worst gun stores I've been in and definitely the worst indoor range. I'm a bit confused by the positive reviews here; were we in the same gun store??? If so, all I can say is that you must never have been to a good gun store/range or you're a fake reviewer. It's conveniently close to me, but I'd rather drive another 30 minutes for better options.

I myself do not use Tactical Arms as a customer, save for buying gift certificates for people who…read moredo. (Those certificates can only be bought for specific people, no generic cards like you'd get from Target.) I consider this a positive that their experiences are good enough to where I would park my money onto the store's balance sheets. Rentals are available at the range, and I have been advised they had ammo in stock even when it was scarce elsewhere. The employees seemed friendly, and I observed they gave customers with questions their full attention.

More sensitive instructors especially for elderly women who have never held or fired a gun like…read moremyself. I came for the Basic Pistol permit class and learned a great deal which I appreciated. What I didn't appreciate was being asked my horoscope sign which the instructor used to explain my nervousness.

I have been shooting here since 2006. The range is clean,very safe and very well lit. I always have…read morea great time when I come here. Jeff,Hector,Dave,Moses,Brandon,Nancy are lways friendly and helpful. It's like My second home. Very good prices too. Become a member. You will be glad You did. Thanks,BSR!!

Very accommodating knowledgeable, I felt very comfortable.I would go back. Prices are average. The…read moreguys are very friendly and professional.

I was told if they don't have it they can order it for you. I was told we don't have any of those…read moreand when I asked to order it I was cut short. That was enough for me. Went to TGS Waterbury and got it there.

Dishonest practices. Careful who views your trade. Clerk looked up item then made offer, and we…read moreagreed on a price. Clerk 2 comes along to check me out and apparently disagrees with price. Clerk 1 goes in back to make call and comes out and says no deal at all, even though we had an agreement. Item was inspected looked up online and offer made. Pretty shady business practices if not outright incompetence. I left choosing not to argue. Won't be back If you are selling something and they make an offer, make them write it down, it might keep them honest.

Called at 4pm. "We're open untiil 5pm", he says…read more Arrived at 4:30 pm. Doors were locked, dude is sat in the store in plain sight watching TV. Dude ignores repeated knocks on doors and windows by 3 people. Dude wouldn't answer the phone.

Haven't been here in a while and I remember why. They don't seem very personable. Being a female, I…read moredon't feel welcomed when coming into this store. I'm not one of the "boys" and it shows I haven't been here in years, but it's a bummer that they don't offer ladies shoot free on Tuesday any longer. We didn't realize we had to grab a number to be waited on because it's been so long. Walked around the store and stood by the counter for a good 15 minutes before we asked someone how to purchase a gun. Told us what we needed to do but didn't seem like it was worth the wait. The prices are a lot little higher compared to other gun stores I've been to. Not sure if I'll come back. They have a wide range of guns to choose from

I Came here to possibly buy a gun. I didn't know that you had to grab a ticket at the counter to be…read moreserved. After I got a ticket, I waited around for an hour until my number was called. At this time, I got helped by staff. And I purchased a firefly that was on sale for Black Friday. Staff were helpful. I even go a free T-shirt with my purchase.

I don't know what happened here but they aren't what they were when first open. No one answers the…read morephone.

Very happy with the service at Delta Arsenal. Jay and Ed go above and beyond to be helpful with my…read moreColt pistol repair.Ed spent time while I waited and worked until the job was done! Everyone I met so far, from the gunsmiths to the RSO to sales are all so pleasant to deal with. Such a refreshing experience from other Ct gun stores where I find the employees to be very unpleasant. A very welcoming environment, just like a business should be run.