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    Arc’tyrex

    4.0 (1 review)
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

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    2 months ago

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    Mela - Mela storefront at Westfield Montgomery Mall in Bethesda Maryland. Unit #64 on the mall map.

    Mela

    (2 reviews)

    Friendly salesman greeted us and was very helpful and not at all pushy. Inventory of some items is…read morelimited so best to go far enough in advance to be able to order something if necessary. Store is nicely laid out and cleaner than some other stores which carry Indian and Pakistani attire.

    I would give this business 0 stars if I could. Roohi (the owner/seamstress) is not professional at…read moreall and seems to be clueless with no organization skills. A month ago, I stopped by the store for the first time and bought a very simple red sari that was unstitched and paid a hefty amount of $250 due to very high tailoring charges. The sales guy who helped me for over an hour told her on the phone while I was at the store that I'd be coming by to drop off the sari material and to have my measurements taken by her. He also gave me her info and the receipt that he told me to leave with her. That same evening (again, this was a month ago), I went directly to her house after buying my sari from her store. By the way, I do not live in Bethesda and was in the area just for a night. When I met Roohi, she wrote down my name, phone number and my measurements in her book. I was already nervous about the outcome of the sari but Roohi assured me that it will turn out beautiful. She even had extra material laying around in her basement (where she works) that she would use to make the sleeves of the blouse. I thought she would do a great job and believed in her. Anyways, two days ago (one week away from the wedding), I texted her just to remind her that I will be picking up my sari in a few days. She never responds to any of my texts in a timely manner and I always feel ignored. She's terrible at communication, which caused me to become very nervous at this point. She finally saw my text today and called me just to tell me that there is no sari and that she doesn't remember meeting me or ever seeing a red sari. I told her I came directly to her house one evening almost a month ago after buying my sari from the sales guy at her store. I informed her that she wrote my info (name, phone number and measurements) in her book with the promise date and even took a copy of the receipt from me (which she claims she doesn't have but I saw her pin it to my sari before leaving her house). I have a wedding to attend in exactly a week and don't have a reception outfit to wear now. I was nervous about the outcome from the beginning but after meeting her in person, I was looking forward to wearing this sari and trusted her (even though I asked her for an earlier pick up time since I live 1.5 hours away and would like to have enough time to prepare for any unforeseen circumstances but she instantly refused to get it ready a week early). If I had it my way, I would have had an extra week to plan for the upcoming wedding but now I have no time and I'm under a lot of stress. She said she would give me a full refund (which I have to drive 1.5 hours for all the way to Bethesda) and even said she has another red sari that she can get ready in only 4 days but I do not trust her. She needed a month to work on a simple sari, how will she do a good job in only 4 days? Please be careful doing business with Roohi. She overcharges and doesn't deliver. She doesn't remember her clients and is barely present at her own store. I'm confused as to how she's running this business and how this store is even open. I do not recommend and will not be buying from her store ever again. Please go elsewhere if you want to work with a professional who is organized and is a good communicator.

    Arc’tyrex - womenscloth - Updated May 2026

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