ABSOLUTELY the worst service of any Arby's I've been to.... anywhere. As in the state of Ohio anywhere. Just the most ridiculous experience that felt like I was in the twilight zone. 1st placed a mobile order to as there slogan goes "skip the line" and order online. App estimate was 6 minutes to prepare. Arrived 8-10 minutes to restaurant (after lobby hours) and proceeded to drive thru. After reaching the window and said, I'm here to pick up my Mobile order, I was asked what my name is. They said they had no such order. I said, let me give you the order number that is right here on the app. They said that did not matter if my name wasn't on the screen they weren't making the order, and sometimes it takes up to 20 minutes for it to show up. Really? So I showed them that I had paid for the food via the app, my US Bank statement showing that it was paid, but this was not good enough. So I said, I guess we'll circle back around and try again. She said yes cause we're not making it until it's on the screen"my manager said so". so we pulled away and went to speedway just down the street to kill a few minutes as we pulled into Speedway I got notification my order was ready. This is three minutes after I was just there. Really? So headed back now. They're five cars in line and an additional 10 to 15 minutes passes before. I finally reached the window only to be told we handed your food out to somebody else we need to make it again right now. NOT ONE APOLOGY, can we get you drink, a my bad, or anything. I would NEVER visit this place at night. Maybe it's better during the day???, but given my experience, I find it hard to believe it could be. read more