This location suck and does not advertise or show pricing upcharges for wing orders. I requested a…read morerefund for my order and was told I had to wait 15 minutes to get a refund once the manager got to the store. The young ladies working the registered did not know how to do a refund. The manager/owner finally arrived and told me they have not be trained to provide refunds. I suggest some one trains them because no one should have to wait for a refund if they are unhappy with charges or the food. Also post upcharges for customers to make an informed decision. I will not be returning to this location.

The food here is good, but the customer service definitely needs improvement. When I walked up to…read morethe counter and gave the young lady my number, she didn't acknowledge me at all--no greeting, no response, nothing. I stood there for several minutes before going back up to remind her that my order was #65. Instead of communicating with me, she just pointed at the box. There was no courtesy, no effort, and her attitude came across as very dismissive. On top of that, I ordered 30 wings and was only given three ranch dressings. When I asked for more, she flatly said "yes" without explaining, and only after I insisted that I was willing to pay for extras did she finally add them. The way she handled it made the whole interaction uncomfortable and frustrating. On a positive note, the older lady working at the register was very kind and professional--she had a great attitude and treated me with respect. Honestly, that's how customer service should be. Overall, the food is solid, but the experience with the younger employee at the counter left a lot to be desired. Some proper customer service training would go a long way in making sure guests feel welcome and valued.

Have to update my review because it's been a while, but we come here more often now because it's…read moregood subs and great service. Another location opened closer to home, but is super slow compared to this one. Our daughter even likes it here which is a win. Plenty of seating. Subs are awesome and the Italian is my guilty pleasure and I get it hot. Fries are also always made fresh, but lately I've been grabbing chips due to watching my calories. My latest trip I got the teriyaki chicken, no Swiss, on mult-grain. It hit the spot. My daughter ate my fries. They are also great with customizing and removing or adding ingredients. Also don't forget to always check out the sub of the month. Our

36 hours of food poisoning--owner said he didn't care and they don't offer refunds. I was nearly…read morehospitalized throwing up 13 hrs in a row every 30-40 minutes from their chicken cheese steak. I truly thought I was going to die, I was in tears. My husband and I were terrified for my life. When I finally recovered Tuesday morning after getting hit with what felt like hell would be, I called and warned them and asked for a refund. They said no, sorry only remakes of food. You're kidding right? You think I would ever eat from your establishment again? Ps I'm from Philadelphia and this place is no where close to an "east coast sub" establishment. Stay far away! Jersey Mikes is your safer, cleaner bet.

Let me start by saying I only ended up here because it was one of the few options near my hotel. I…read morewas tired of surviving on snacks and figured I'd give it a shot. What I didn't realize was... McAlister's is still absolutely doing its thing. I ordered the Pick 2 with the French Dip and the Chicken Tortilla Soup, and since I was taking it back to the hotel, they wrapped everything up perfectly. Now, fair warning... I burned the absolute heck out of my tongue because the food was still piping hot when I dug in. But honestly? It was worth every second of that poor decision. The French Dip was packed with flavor, the au jus was on point, and that Chicken Tortilla Soup tasted like it had been made from scratch. Every single bite reminded me why this place has been around for so long. If you've been sleeping on McAlister's like I have... it's time to WAKE UP! Great food, hot and fresh, friendly service, and a meal that completely exceeded my expectations. I'll definitely be back the next time I'm in town.

Had very poor customer service tonight.. Saturday..at this site....orders not done right...food…read morebrought out and 1 plate had to be returned to get proper order...poor experience when ordering...not a good experience at all at this site.....will not return to this site

Bad experience from the beginning. My family and I weren't greeted when we entered the store. Right…read moreaway, we noticed a tall white male employee standing at a side table eating Bojangles. When we approached the front counter to order, the same employee walked behind the counter and put on gloves without washing his hands first. Seeing that, we immediately lost our appetite even though we had been excited to eat there. There were two female employees behind the counter. After deliberating, someone in our group asked one of the women if she was the manager. She replied, "Yes. Why, what's up?" We decided to leave at that point to avoid any confrontation. A sale was lost due to this behavior, and in this economy every penny counts. We will not be returning. I believe the owner should be made aware of what is happening in their establishment, especially regarding food safety practices.

I cannot remember the last time I was so disappointed in a sandwich. I ordered online both a Hook…read moreand Ladder and a Meatball sub. The Meatball sub, with its toasted bun, delicate meatballs, and tasty sauce is a repeat. My H&L was boring, nearly tasteless, and sparsely filled with meat. What? Bread--tasteless. Meat--tasteless. Cheese--tasteless. One would think I had Covid and lost my taste buds. Nope. The only thing I could taste was the mayo and onion. It's been a few years since I have visited any Firehouse Subs, and this experience has my "Give 'em a Whirl meter" dialing 911 with a four alarm problem in the taste department. Disappointed.

Food was fresh. Line was long but moved quick and efficiently. Service was great. Glad there is one…read moreclose to charlotte

Outstanding 1st impression. Ordered ahead (highly recommend) and park near Panera because drive…read morethrough and eat in lines are crazy since they are new. Ordered at 12:33 and had my food directly from the Manager at 12:40pm. Chicken tenders were delicious and their sauce had fantastic flavor. The fries were hot & tasty and the toast was well received by our kids. Tea was fresh and given that they are brand new and crazy busy, I give them a great review. Anyone who says differently is just not being patient with a brand new restaurant that has some growing pains to go through.

11112-A South Tryon St…read more I frequented Jersey Mike's for years now when in the mood for a quick sandwich either hot or cold. This particular location is near my home so I go to this one more often than others and the service is always pretty good. There is always plenty of parking and the store is always clean. On this particular day I was served by a new employee and his name was John. He is a family member, (younger brother) to another long-term employee at this store. I felt that the service from John was noteworthy because he was very pleasant, very fast and the way he prepared my sandwich was truly "award winning." The sandwich was beautifully crafted with meticulous attention to detail and when I told him how great my sandwich looked while I waited for the cashier, I noticed that he was working on someone else's sandwich with the exact same amount of attention to detail. John at this location is a SUPERSTAR and will go very far in the world of food service. Kudos to you! If you are having any work functions or need the food served to be prepared beautifully, addition to just eating it and making it nice for yourself consider using this store and requesting John specifically to work on your order.

New to the area for work. Was disappointed to hear this location doesn't offer the Tuesday Special…read more I would come every Tuesday!

First, let me say that I'm not a "wings" person so when my husband wanted wings and gave me a menu…read moreI was overwhelmed by the number of choices Chex provides for their wings. I tend to like hot/sweet combos so the spicy mango seemed like a good choice. I was spot on! I wanted extra crispy - really get turned off by soggy chicken skin - with the spicy mango sauce. The wings were cooked perfectly and the sauce was delicious. (Sorry forgot to take a picture). Plus my husband ordered a side salad f fries for each of us. He would have been smarter with one order because the order of fries is enormous!! Think 5Guys big! The order was ready when he arrived at the restaurant and he said that the young lady behind the counter was very sweet.

Chex is a staple ! Can't get enough of the strawberry hot . Good is always fresh and cooked to…read moreperfection. Service is great but I've never sat i side to eat. The ambience is more to go friendly.

Food was delicious! Nice and hot and tasted like it was made to order. Flavors were incredible and…read moreevery bite of food was delicious. Kavae was so helpful and walked us thru the menu as it was our first time eating here! We ordered #4 mild chicken sandwich, the #1 with one hot tender and one mild tender and then three mozzerella pieces that were mild, extra hot and medium. The cheese pull from Dave hots mozz was insane!

So I was cooped up in my room watching Tik Tok's of people burning their mouth on something called…read moreDave's Hot Chicken and since I am basically a giant chicken tender I thought it would be fun to try it out. So I took a nice drive down to the town of Rock Hill to see what all the fuss was about. I arrived around 12:30 on a Thursday afternoon. I wasn't feeling especially dressed up enough to head inside and as there was no line for the drive thru I gave it a go! I had looked at the menu online before going but was grateful when I pulled up to the menu board and there wasn't 20 different options to make my brain explode over what I was gonna pick. Since I just wanted to try this out I just went with the 1 tender option. The two tender with crinkle cut fries will probably be my go to in the future but for now I was just taste testing. I also ordered the Dave's Bites. Which was a container of ten "nugget" like pieces of chicken. The customer service I received was amazing. I was asked if this was my first time. As it was she asked me if she could go over anything or answer any questions. I said no thanks as I pretty much knew what I was gonna get. She made sure to asked what spice level I wanted for each item and she asked if I wanted anything else which is nice because I hate when they just cut you off and tell you the price. I drove around and paid. Now there was a bit of a wait at the window. I don't know if they cook to order or what. The wait wasn't bad, a couple of minutes. At a more typical fast food place I would say it was long but I think it was about right for what I was getting. As I was waiting I saw what looked like a slushy machine and I saw they had milk shakes on the menu board so I'm definitely coming back to try those items. Soon enough I was handed my order and off I went. I was given plenty of napkins and utensils and even honey packets! I didn't wait to eat, I pulled into a parking spot and dove in. The Tender was of a very good size! I took a bite of the end just to gage that crunch and spice level. It was hot and juicy and yummy! I then wrapped it up between the piece of bread that it's served with and ate it like a hot dog. The spice reminded me of like Taco seasoning. I don't know how else to describe it. Being that I ordered the mild I don't think I will be ordering much higher on the spice levels. The Dave bite's (nuggets) were very good too. They were each of a good size, not small and all breading like some other places may have but really just a bite size piece of tender. Overall I have to see it was a great experience. Tasty and the price didn't burn my wallet like the spices did to my lips! If you are in the mood for some good spicy tenders you need to check this place out!