Zaxbys has been pretty good lately but last night was terrible. I ordered online and it was supposed to be ready at 8:20 but took at least another 10 minutes. That was for an order of a tea, salad, 5 wings and fries. The girl behind the counter had a good 30 minutes to prep the dressings and things. I even asked her if she got the salad dressing and said yes. Thule pictures shows the salad dressing I got. No napkins and no fork. For a salad. I go to places like this and pay a premium because it's supposed to be easier and faster. But in the time I stood and watched their staff walk around and take that long to prep a salad I could go to the grocery store that I drove by to get there and buy my own salad fixings and do it cheaper. This is why restaurants are failing. The prices are going up while the quality is going down. read more

Zaxbys - Dressing - Chicken Wings Near Me - Monroe, North Carolina

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This location didn't honor their own coupons from a printed mailer sent to my house. A salad which should have been 9.99 with coupon cost 12.50, and they would only accept one coupon per order which was not printed in the terms and conditions. read more

For what they charge for their tiny wings, they should at least make sure they put the correct amount in the box. read more

Zaxbys - Chicken Wings Near Me - Monroe, North Carolina

Food is really good . Chicken is tasty, crispy, and flavorful. Salads are exceptionally good - especially served with the wonderful Texas toast. Service is very quick and order is always correct. Lots of parking space in front. Employees are friendly but professional. Just a few improvements could be made in the cleanliness and serving utensils areas. It is often difficult to find a clean table. I have decided to carry antibacterial wipes in my purse since so many young people seem to not have much training in what makes for "clean and sanitary ". the table we finally found looked clean on the surface, so we sat. As we sat, my hand reached for the edge of the table for balance- as it did, It was met by sticky residue - ugh! I couldn't believe it so I looked at the table edges and was shocked at the appearance of caked-on grime! That caused me to notice the tables around me and they looked as bad!. I was so glad I had those handy Lysol wipes! I scrubbed and scrubbed and was disgusted at what I saw on the wipe. Although the table top looked clean, I instinctively got another wipe to clean it, too. No grime appeared from the table surface.( see pic). I do, also have an issue with the amount of styrofoam and plastic used by this restaurant. Even with "eating in" , everything is served in styrofoam and/or plastic.. But if that's going to save us from higher prices, so be it. As long as Mr Biden is "leading" us, we have to be as frugal as possible . Zaxby's has done well in keeping prices fairly low- especially if you bring in a church bulletin on Sundays! I love the Christian music that is played at a subtle volume - on Sundays. I don't know about other days as Zaxby's has been our best option for Sunday lunch for many years. Their sanitation grade has been great every time we have been. I always look for a grade in the high 90's -100 on each visit. I do wish the grade was posted on the door - as of now, it is posted behind the counter- in plain view. I just think that we should be aware of sanitation issues BEFORE entering an eating establishment- . read more

Zaxbys - grime from the edge of our "cleaned" dining table at Zaxby's in Monroe, NC - Chicken Wings Near Me - Monroe, North Carolina

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Food is always very yummy, I never dine in bc tbh the table and seats don't look in the best condition BUT the drive thru is perfect and the food looks good and sanitary. I don't interact much with the workers since I always get mobile pick up/drive thru, but I never had any issues. The food comes out hot and fast, it is a bit expensive but it's worth it once in a while. read more

Could there be a worse Zaxbys? Mess up every order I have had here I think. And always to go. Thankfully my daughter was with me digging through order on way home. Her teriyaki wasn't in there. Went back. Should have checked more. Driving out again. She said I don't think I saw cheese bites. Back we went again. This time they acted like it was my fault. I had sworn this place off from previous similar experiences but my daughter wanted it. Btw, ours has funnel cakes now. That was why we went. They are about 3-4" across. $4. I would pass. read more

Zaxbys - Burnt egg roll. Terrible drive through experience. - Chicken Wings Near Me - Monroe, North Carolina

We recently moved to the area and there's a few places that are on our list of places to try. One was Zaxbys.'s. I can't speak to all the restaurants but this location was pretty gross. The service was ok, polite but the place was filthy. What's worse than that? The food. Just gross. The bulk of their menu is fried food and the oil the food was fried in must have been old...because it tasted old. The decorations was kind of weird, too. Nothing really matched and there was a broken table that looked like it was being ignored. Come on, I know you can do better than this! Scratch this one off the list. read more

The food is absolutely delicious the service is always great. I would highly recommend this restaurant!

Kinda disappointing....me and daughter got home opened our food only to find it looking like it it was just thrown in a box and handed out the window...and had a dot of sauce on the buns... read more

Zaxbys - I got home my daughter and I opened our food and it looked like it was just thrown in the box and handed to to me. - Chicken Wings Near Me - Monroe, North Carolina

WowwieWowWow! Perfect spot for a date night. We started with cocktails and were extremely impressed. The New York sour had black pepper on top which balanced the sweetness, wish I could of thought of that. We ordered a seasonal heirloom tomato and watermelon salad. Holy smokes it was delicious. The feta. The mint. The olive oil. It was divine. For the main we split a bone in ribeye medium rare and it was cooked to perfection. I still think about that crispy salty sear. Splitting was a good idea - the portions were ginormous! We also got the creamed spinach and twice baked potato. I would skip the potato next time and try something seasonal or fresh or seasonal. Overall had an incredible time. I would definitely recommend this to my greatest of allies. read more

I had not eaten at Zaxby's for some time. I ordered the classic spicy chicken sandwich and fries for my son through DoorDash today and it was awful. sandwich was sloppy and there were only 5 fries. Never mind the cost which was way beyond what I expected. I will never order nor eat at a Zaxby's again. I guess there was a real reason I hadn't eaten there for a while. Note to myself and all. read more

Nice location with plenty of parking. They specialize in chicken. If you dine in your portion size is bigger. The staff are friendly and the times I have come the place is pretty clean. Drive through is efficient. I recommend the salad called blue with blackened chicken and the sweet and spicy wings. The prices ate reasonable. The drive through is a bit slow, but the dine in is a quicker experience I have learned. I recommend for a quick cost efficient bite. read more

Walked in and notice the place was dirty. Walked out. Didn't want to chance that the lack of care extended to the kitchen. April 24, little after 7 pm. We won't be back. read more

we love Zaxby'. Although, the young lady at the wedding seem to be deaf because she could not hear my pregnant mom ordering. My mom asked if the buffalo wings were spicy and the lady completely ignored her. Once we got to the window she was on her phone, now if you ask me I don't think that's part of the job. if you don't like your job quit. read more

Saltiest chicken tenders I've ever had but I was so hungry I forced myself to eat it. They gave me like 7 pieces of fries with it. Found a hair in it too lol read more

Came for dinner and they were completely out of Zax sauce...that's what makes this place. Canceled our order and left. A Zaxby's that doesn't have zax sauce!? read more

Wasn't really very appetizing, portions were not as expected. The fries required some sauce which I did not get when asked for extra which I paid for. Wouldn't recommend, I clearly asked and expected boneless wings, but the chicken still had feathers. Please don't go to this place I been in the bathroom shitting for 3 days straight. read more

This last visit was a 2. The previous a 4, so I split the difference. First visit, food and service was good. The last was so so.. Chicken wings were Very Small and a bit chewy, and the line was so long that the guy behind us walked out! (Took forever with each customer ordering) There was one cashier and nobody bothered opening another register. I brought my wings home and still haven't eaten them, that was 2 days ago. My daughter has been wanting and asking if she can have them, so I'm giving them to her as we speak. I've found, in our experiences, that the later it is, the worse the customer service gets! But, Could have been an off day.. read more

Staff was nice but kitchen was extremely slow. Food came out warm (not hot). Disappointing.

Monroe use to be good. Totally sucks now. I still come here, but no employees give a crap. Manger should be fired. Update**** Went inside and they still didn't give a flying crap. Dude who was cooking looked at me like total discuss. Lol. I hate it for the owners of this restaurant. 8:29pm December 11, 2016 read more

Nothing to write home about. Walked in and restaurant was basically empty. There was no one behind the counter. One of the cooks in the back yelled to the cashier who was out back there were customers. And he did this twice before we were helped. Our order was out quick, but incorrect. We will likely visit again because we like Zaxby's, but don't care for the service at all. read more

I don't eat fast food often, but this is one of my go tos for a delicious grilled chicken house salad. Unfortunately, this Fort Mill location fell short of my high expectations. Let's start with an appropriate greeting. When we walked in, the cashier immediately asked dine-in or take out? Our receipt clearly stated dine-in but yet we received to-go boxes instead of dine-in dishes. My grilled house salad didn't include all the ingredients (fried onions) and they didn't even have the courtesy to at least tell me before hand that they were out. The drink counters were all sticky from beverage residue and our dining room table needed to be wiped off. I've been to many Zaxby's locations in the area and this one is one of the worst. read more

I had a problem with our Big Zak snacks (not hot at all). I called back in when my wife got home. I wrote the time on the receipt (which was from my cell - which I keep 10 mins early for work purposes). I returned a few days later and was nearly assassinated by the Owner's wife about the problem with the cold food. She asked WHY we didn't bring back the food. I advised her that Brent did not tell us we had to. She said they require one to do so. WTF?? She said she noticed I called back in (I believe it was about 15 or 20 mins later from receipt time). I said I called as soon as my wife got home and I noticed the food was cold. She said in the future that I would need to bring it back up there. I told her there shouldn't be a in the future. I felt like she thought I was lying. I am confused at how individuals, franchise owners take the customers patronage for granted. I will NEVER eat at this Zaxby's ever again. Like I explained to Brent, this was the 3rd time my food was cold. The previous 2 times, I just said I wasn't going to grip. But, this time I felt it was necessary. Especially when you have the younger workers that work in the evening. My question to the Owner's wife would be this...You wanted me to bring the food back? Were you willing to pay for my gas to bring it back up there, since it was your restaurant's fault? OR would you have eaten the cold food? It would have been a write off regardless if I bring it back that same day or I came back 3 days later without the food. Definitely a lesson learned. It's sad when you have franchise owner's that feel they can say and do anything while in ownership. But, you have to remember...you are carrying the Zaxby name and should be held to a even higher standard. Signed A Lesson Learned 3rd time visiting and LAST!!! New Resident of Monroe read more

First time visiting a Zaxby's. We had it "to go". I got the chicken fingers & my wife had the black & blue salad. The chicken fingers were good, not great. I did like the Zaxby's sauce for the chicken (I think they have different sauces for everything). Not a big fan of the crinkle cut fries. My wife's salad was really good. Nice portion size and great flavor. I'd get that again. Overall it is was an "A-OK" first experience. read more

Great for catering corporate lunches & events.

We went there after Sunday School and all the food we ordered this time was good and hot, just the way we like it.

The food is great! The employees are fairly young and don't really care to be their management should step in and address the situation. I've only seen the owners there once in my several times going . Hopefully they'll pay more attention before they ruin a good business. read more

First time here. Had chicken tenders, fries and slaw. Very good. Clerk at the counter was friendly and helpful. Their Zamby's sauce is surprisingly hot. Definitely try it if you like heat. My only suggestion is I wish they had malt vinegar. read more

Visited there on 9/29/07. Had a 50% off coupon. The clerk handled this purchase ok. Then when I went back in the same time frame, I ordered two milk shakes for my wife and I. The clerk charged me once for the milkshakes at 1/2 price and then turned around a charged me full price for each shake. When we got the shakes, they were not even mixed up. To hell with this place, I will never go there again. Seem likes they don't give a dam about there customers-The only reason for them being there. read more

We stopped on our way through to the coast and we were all unimpressed. The grilled chicken on my salad was extremely salty. I couldn't eat it. The sandwich my husband got was a mess. The (unsweetened) tea was absolutely disgusting. It has an extremely unpleasant taste, whether a cleaner residue or the local water I'm not sure but it is undrinkable. Be sure to pass this place by. read more

Horrible food! I found 2 long hairs in my food. The place is dirty and the food looks nothing like the advertisements. I will never go here again. read more

The food is good. But they always screw up the orders especially if you go through the drive through. Anytime I order food there through the drive through there is a 50% chance that it will be wrong. read more