The service is stellar. Shout out to Keyonnie and Erionna for being so attentive. They really served their customers right by going above and beyons. Now that says alot in the fast pace world. This is first time in Arbys in a decade but I may just come back more often read more

Stop in to pick up quick lunch, older cashier was pleasant and friendly however Hispanic manager was the totally opposite. Had a coupon and she scolded me it was expired, I apologized and said I didn't check and said that's fine and she could please just toss them. She ignored me, oh well! They got my order wrong and when I went up, the "manager" was not happy I came back. I told her, the cashier rang it in right, I saw the order but it was just made wrong. She grabbed my food and tossed it, asked again how I wanted. read more

I ordered 40 double roast beef sandwiches with the Grapevine GM for an event. The store was very clean and employees very helpful. Most importantly, my order was hot and ready on time. My group loved the sandwiches! Great job Arby's! read more

I was one that always wondered how is Arby's still open?! Well I had a coupon online so I decided why not? The food was fantastic for fast food standards, it was hot, it tasted fresh, the potato cakes were super crunchy. I forget her name but there was a sweet older lady walking around asking how the food was like if it was a sit down restaurant she even asked if you needed anything and went in her way. Been three times now and I can say this Arby's is definitely a great location. read more

I went to the drive thru. They served me stale fries and a flat fanta soda. This place is a bad representation of Arby's.

We love your food it taste super super super good and we love the sandwiches. It's super really good so much you are the best restaurant. We love you watch the service is super good. You are the best restaurant in the world and the lips the ambience was super good. It was the best ambience in the whole tire world toys when we're grown-ups. read more

Don't go to this Arby's location. I placed an order for the Big Cheesy Bacon Burger. There was no bacon in the burger!! This is deceiving customer for not getting what I paid for. read more

Arby's - Fast Food Near Me - Grapevine, Texas

Always issues with my orders at this location. Today they double my order and charged me twice when I only wanted one order. I told them I only ordered one serving but she said my card is already charged and there is nothing they can do about it. They could refund me but I don't want to risk them charing my card again. I figure I can just complain to corporate. Last time, they upsize my order to a 1/4 lbs or whatever without my consent and they charged me for the upsize. Their customer service is really in the hole. No one there really cares. Charge you more without consent. read more

This Arby's is consistently the best Arby's around, and I stop by for lunch anytime I'm in the grapevine area. The service is always quick and the foods always hot. read more

Great customer service and a nice interior, in fact one of the nicer fast-food interiors I have seen, along with classic Arby's favorites make this a 4-star expwrience in the fast food realm! So many restaurants, especially fast food ones, fall short in ambiance and customer experience that it has almost become too easy for places to set themselves apart by giving you just a little. Think about it and you will realize how correct that statement is...but this place is the little engine that can can and does in a world that does not! Way to go Arby's! read more

Arby's - Nice interior - Fast Food Near Me - Grapevine, Texas

Talk about fast food and friendly service! This Arby's must of taken a page from the Chick-fil-a across the street. The people who work here are very friendly. The location is super clean from what I saw. Also they accept coupons without any hassle or issues. Every worker there seemed very happy to take your order and give you your goodies. When I went in for lunch on a Friday around 12:30 the restaurant was at least 3/4 full with a mixture of all walks of life. With so many people there you would expect some dirtiness or grime, but none of that was there at this location. Heck even the soda fountain area was clean and fully operational. Only place I know in the area with diet mt dew which tasted pretty good. When I ordered my Beef and cheddar (nothing better) the sandwich came out in less then two mins. The curly fries were overflowing from the box and everything was just right. They even asked me if I wanted extra sauce which is always good in my book. The meal was good as always, cause you just can't go wrong with Roast beef and cheese. I remember visiting this place in the past, now I might come back more often just to relax and have some tasty roast beef sandwiches and yummy curly fries. read more

Arby's - Working hard to serve you right. - Fast Food Near Me - Grapevine, Texas

Arby's typically does well with food. I guess with all of the other change introducing their macaroni and cheese, Arby's had to throw their hat into the ring.I saw a video where Arby's went against Chick-fil-A and macaroni and cheese, so I had to sample to see if it could stand up against Chick-fil-A or some of the other companies. I was totally disappointed. The macaroni and cheese definitely needed more flavor. it seems like the noodles were either undercooked or overcooked. They were not tender at all, they were very tough. I don't know if it was something that was microwaved. I ordered chicken tenders with it, but it did not help at all. I ended up eating the chicken tenders by themselves and throwing the macaroni and cheese out. Better luck next time in the test kitchen. read more

Store is abandoned. 7 cars in the drive through tried to order then left. At least put up a sign if your closed

Very happy I decided to see for myself what this Arby's had, the service was great and the food was good and fast would definitely go again next time I'm around. read more

Crappy, inept service, marginal food. My order contained a salad and I requested balsamic vinegarette and got no dressing. And no plastic ware to eat it with. Wrap came with curly fries and a drink. They sent one ketchup packet and NO drink. I assume these losers will be out of business soon as well they should. The two stars are for decent chicken in the wrap and tasty taziki sauce. read more

Worst customer service from an Arby's I've ever been too. Went inside to talk to the manager about the rude woman working the drive thru and he didn't have anything to say and let his drive thru cashier do all of the talking. This location needs a whole new team. read more

Don't go through the drive thru - you'll be sitting waiting for them to take your order for awhile. I questioned if they were even open?! Only to pull up to the window to see them all gathered around chit chatting away. read more

It's not open whenever I try to go by and get a sandwich. I have no clue what's going on but I'm afraid to eat anything from there now!!!

I only come here to get the roast beef sandwich . Sorry but don't like the fries here . Drive they can be busy but it moves well . Staff is friendly and get my order right . Inside is clean and trash us not overflowing . Have to say pick a Arby's you like because they all don't have the same specials . Weird read more

We just left the drive thru today on Sunday at 3:48p.m.. The attendant was beyond rude. There was not a single car in drive thru and maybe one or two in the driveway. Not sure what made her so busy that she speaks to people the way she does, but it took all I had not to just drive away. read more

Well, here's another location to mark off my list. Walked in to a quiet restaurant at 4 pm today. The employee at the drive-thru saw me standing at the counter but walked to the back instead. Apparently the manager was giving out new shirts and that was more important than a paying customer! The seating area was dirty, so I probably should have known that they had customer service issues when I walked into the store. Going to Jack in the Box instead. read more

At a non-busy 230 today, Sunday, I made the mistake of Going to the drive-through of this arby's location. I come into the drive-through, and I'm greeted by "a just a sec!" so I wait a few minutes then I say hello and again get a sarcastic "just a sec" I then say it's been several minutes should I just leave and backup out of the drive-through, the person that said that would be fine, I said instead you know I'd like to speak with your manager, he said I"'m the manager", I said what is your name please, and then I got dead air no one spoke ever again and I had to ask 2 cars you backup so I could leave. Pathetic unnecessary bad customer service, why bother advertising on TV if you have local idiots like this person that scare away customers? read more

The people here are always nice and courteous. I stop by on my lunch break here sometimes. The inside is always clean. Drive thru can be slow during peak hours but that's about it. The food is also always fresh. I've been to some other locations where the sandwiches have obviously been sitting a while but I've yet experienced that here. read more

Arby's melt, Arbys brisket sandwich .. a must try. Staff are very nice; resturant is very clean - overall good experience. read more

Horrible service very rude manager. I'm in a 18 wheeler therefore I can't go through the drive through, I asked if he could take my order through the dining room he said "it's not my fault you're in a box truck" and slammed the door on me. read more

The service here is TERRIBLE I will never come back. I tried as I had a craving for a French Dip. Went through the drive through, got home only to find my order was only half delivered. I drove back and got major attitude from the employee. Close this place! read more

I spent $25 which is not a wallet breaker but a good chunk of change. We left the drive through without my complete order. I wasn't going to drive back because it's too far. I tried to contact the store but they never answered by continuously placing me on hold. Next I sent an email to the district manager and didn't receive any response. Lastly, I got on the corporate website and sent yet another email and never heard from them either. I guess they don't want my business ever again. Shame on you Arby's... read more

We love this Arby's location across from In and Out. Food and service us great. They're always happy and courteous and very clean.

Every time me and my wife come here the service is friendly and always on point! The food is excellent!

I must have went on a real bad day bc the service was brutal and the girl behind the counter didn't know what was happening, LOL. The remodel is real nice though. Definitely a step up from the previous site. The food is good, and I'm sure I'll be back. Like, I said.....I think I just went on rough day. read more

I just pulled up to this Arby's and no one else was in line. It's almost 9 o'clock at night and there's not hardly anybody in the store. The guy that talks to me to the drive-through asked me to wait a minute. I wait several minutes with no response and just decide to leave. This place is just ridiculous it does not represent the Arby's brand very well read more

Waited 20 minutes in the drive thru and was the third car in line to get my order and didn't even get an apology.... only reason I am not reading them a one-star is because my food was hot and fresh read more

Because of all the promo mailers I have been getting, I thought I would give Grapevine arbys a chance. Went to drive through for a small shake. Should have been $2, got my credit card statement and it was over $3. Small difference but it made me mad. Didn't get a receipt when they charged me. Learned my lesson and won't be back. read more

Ok here we go went to Arby's for a late lunch. There were a few cars in the drive thru so I went inside no one was inside not even the guy working the counter he was taking out the trash so after he got the trash squared away he took my order so I told him I would need Arby's sauce and some ranch he ok when you get your order ok so 10 mins later after he finishes mopping the floor he checks on my order well surprise it will be a minute on my cheese sticks finally get my order do you think I had Arby's sauce and ranch nope then he had the nerve to say give me a minute Really you have had more then enough minutes by this time the drive thru was clear oh my what a disappointment good luck people oh yes I forgot someone was picking up chicken strips with no gloves that is a health code violation big time enjoy the contamination read more

Food is good. Being Mexican I can't help it but listen to what they say sometimes and it's not very pretty. A employee just literally came back to the restaurant to get a few fries and ate them on her way out. Pretty unprofessional if you ask me and kind of gross. read more

This Arby's has gone downhill severely since angel(?) left. Some of the staff has an attitude issue. I used to eat here almost every business day. Now I go about 2x a month. And I'm considering not going at all anymore and making the 30 min drive to the store angel(?) transferred to. read more