Stopped by Arby's today to grab a quick lunch, and I honestly never expect exceptional service from a typical fast-food stop, but Kevin completely blew my expectations away! After we went through the drive-thru and pulled away, we realized my gyro was missing from the bag. We turned around to head back inside, and before we could even make it back, we saw Kevin literally running out of the restaurant toward our car with my gyro, waving us down so we wouldn't have to come back in. It was such a small thing, but the fact that he noticed the mistake and immediately went out of his way to catch us really stood out. You just don't see that level of effort and customer service very often, especially at a busy fast-food restaurant. Kevin deserves some recognition!! He absolutely made our day and turned a simple forgotten gyro into a reason we'll happily come back. Give that man a raise! read more

Super slow! Avoid! Came through the drive thru at 8:41pm. No one else was here. Paid and got my drinks. Sat there and waited for 12 minutes - watching about 7 employees run around doing various tasks - before an employee came to the window to tell me "they forgot to drop the fries (in the fryer)." Finally got my food at 8:58pm. The milkshake I got had literally melted before I got my food. Ridiculous service read more

food came out quick but my god the people behind the counter are some of the slowest and most rude people I've ran across in my life.

Good food Mid service that sometimes fails BRING BACK MARSHA!!!! (She may still be there.... I dunno.... It's been a while) World's best kids meal toy lol? read more

Honestly the best fast food place I've ever been to. So big and beautiful, fast service, beautiful landscaping. Men's bathroom needed to be mopped but women's bathroom was great. read more

Arby's - Flowers - Fast Food Near Me - Glen Allen, Virginia

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This Arbys is best best my wife and I have ever been to! We have never been to an Arby's that has so many items on the menu and you can order a whole chicken meal with side to take home none of the Arbys in our area do this and the people were so polite I went to get bbq and ketchup and it's already on the tables. All Arby's need to be like this one! read more

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Came for lunch Now, i don't come here often because what i can get for the price, i can have a sit down lunch in a restaurant. I paid 11.00 for a. Brisket sandwich and a small fries. I ordered water, because l just don't need the soda. I will say that the woman at the counter was very nice (a big change from the last time i came) The sandwich was tasty. But small. And i love the crinkle cut fries. But 3.00 for a small is high as well. I'll be back, just not too soon read more

Quick & easy dinner for a change. Ordering was easy and my order was out in under 5 minutes. read more

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Food is always good for this kind of eatery. The one I go to on West Broad is always clean, service is fine and food meets my expectations / is good. read more

Delicious curly fries & The most attractive exterior of any Arby's I've ever seen. Didn't go inside this time, the drive-through was pretty busy but I caught a glimpse of the inside through the drive-through window. It looks magnificent. read more

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This Arby's is dialed in. From the pride of ownership shown in service and food quality to the Frank Lloyd Wright inspired interior architecture, this is the best Arby's restaurant on the planet. read more

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Don't get me wrong, Arby's is amazing, but the new Bacon Cheeseburger is far from great. I was hoping to be wowed, but it was average. I can get a better burger at Sonics, or Five Guys. So Arby's, it is an average burger, nothing great or Arby's about it read more

Let me start out by saying I love Arby's but this location has gone downhill so fast in the last 2 years. The drive thru is the worst...the attendant has multiple conversations with other people trying to take your order and having to repeat yourself 20 times before you even make it up to the window to pay. And you shouldn't have to wait 30 minutes in line to get food. Not sure if they are understaffed or poor training but management needs to do better! read more

Very disappointed tonight. The classic roast beef was not fresh. The bread was burned and cold. The roast beef was cold. The tea was not fresh. I pay more money at Arby's for good fresh food. This is not what I received tonight. The service was not friendly with a smile. When I come for lunch or early dinner it's a totally different atmosphere and fresh, warm food. read more

This Arby's is much nicer than the ones in my area. The building is beautiful, and the menu is quite vast. I loved having all the options and that they offered homestyle cooking. I really enjoyed the choices of vegetables. I had baked chicken, lima beans, squash, and corn bread. It was delicious! I would definitely stop there again when I'm in the area. read more

Arby's - Baked chicken, lima beans, and squash - Fast Food Near Me - Glen Allen, Virginia

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Very good service and food. They have baked chicken and other things you wouldn't expect.

Honestly I didn't have high expectations going to Arby's. I have not been to one in many years and just stopped in while traveling. I was pleasantly surprised! The food was quite enjoyable and I was very satisfied. Even more impressive was the customer service I received. This was the first time in a while that I felt that one of the employees was genuinely helpful! read more

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I used to visit this Arby's 1-2 times a week and it seams like when I find something that I like they discontinue it. The latest was the potatoes cakes. Good bye Arby's I probably won't be back. read more

I dont eat fast food a lot, but whenever i can i eat here at this Arbys near me. They have good regular Arbys selections, but i eat the home cooked rotisserie chicken and veggies, and the place is decorated nicely like a lodge . Always get curly fries , no matter what! read more

I love Arby's but this one NEVER gets my order correct. I have given them many chances.

Would have given this arby's no stars if I could have. This is not the first time I have gone through the drive thru and have gotten home with a missing sandwich. This time I spent over $40 and came away without one of the items. When I called to see if they could make it right I got an ear full of rude by the manager who told me that an extra sandwich wasn't at the window so I must be wrong. This place should be closed and the manager fired. Stay clear of this restaurant if you want your food. Go to the one on Mechanicsville Turnpike where they run the restaurant like a business. read more

This isn't your usual Arby's. That's a great thing. Very large, spacious, and clean, this conveniently located Arby's has vaulted ceilings, fireplaces, and only grass-fed Angus beef. And that's just what you notice at first. The menu is decidedly different than any other Arby's, including "homemade" sides such as Italian Spinach, Green Beans, Steamed Corn, Turkey Nuggets, and fresh salads with Italian dressing made from scratch. If you've been to Orlando before, this is the Arby's equivalent of those McDonald's with Italian food, essentially. Best of all, frozen custard replaces the usual soft serve. Despite the additions, though, all the Arby's classics are still on the menu as well, so if you don't feel adventurous, there's no reason you can't still have your usual experience. I'm not giving this place 5-Stars because it's going to be the heavenly perfection of a Michelin-rated 5-Star restaurant, but if you're like me, and on the I-95 trek for a few hours you just want to stop for something quick and cheap, then this place is perfect for that. read more

I was pleasantly surprise about the number of options that this location has. From free range beef to curly fries they have it covered. Staff was quick and efficient during a busy lunch service. I was briefly irritated when I saw one register open, but everyone was working hard. While the wait was a little long to order your food, the staffs main focus was filling orders. They seemed to be efficient and busy. I ordered a turkey club wrap and curly fries. I was very happy with my meal, exactly what I wanted. I was surprised to find the price 10.00 for the meal, however I can only assume that's because of the healthier meats in the sandwich. Will definitely be back for more read more

This review is for the handicap accessibility of this location. I'm a retired vet now disabled and confined to a wheelchair. We just had a big snow event and while the management had the parking spaces cleaned out very well they failed to shovel out the wheelchair accessible cutout between the handicap parking and the entrance. The area was about 3' by 5' with 8" to 11" of snow. The only way I could get into and out of Arby's was to wheel up, around and back down the drive through lane. I consider this a major failure by Arby's management and very disrespectful towards all persons with disabilities. read more

Arby's - I consider this a major failure by Arby's management and very disrespectful towards all persons with disabilities. - Fast Food Near Me - Glen Allen, Virginia

I want to give special acknowledgment to the manager at this location. Someone messed my drive-thru order up substantially and when I came back the manager was VERY apologetic and swiftly corrected the error. The food is always good, but since this manager cared about the store I am going to shout out here AND to all my friends the area. You are good manager!!! read more

Food is typical Arby's fare and the restaurant is clean. However I have eaten there twice in the last month and the noise level is outrageous. The staff, including management, yells and laughs loudly, with very loud music, possibly to drown out the noise. Won't be going back. read more

I stop here occasionally since it's near work. Tonight was the last time. Once again I ordered a kids meal for eat in and an extra side. Once again I was only given a bag despite my eat in order. I understand, it's a kids meal, but they obviously knew it was for an adult since they didn't include the toy. Potato cakes were do overdone they were practically inedible. I ate 1/2 of 1 & threw out the rest. To top off a disappointing meal the lid came off my drink & it spilled on my feet and pants. There are far better options. read more

Awesome food and atmosphere. It's a step above any Arby's I have been to. They deserve 6 stars and can't understand why someone gave it two. read more

Arby's - Fast Food Near Me - Glen Allen, Virginia

It's a pretty average RIC Arby's experience. Which compared to Arby's outside the area means it's much better than average. The company that owns the local branches serves much higher quality food that is standard. This one is the larger and fancier Arby's similar to the one in Short Pump or near South Park Mall but it doesn't have the Barbacoa. The food is standard but the times I have been they seem to be a bit slower than other locations even when it isn't busy. read more

Fast service, good portions, but the mayo on my sandwich was expired and tasted like crap.

Fish sandwich was bland, greasy, and poorly made. Curly fries where hot but the sandwich....never getting that again. And the service at the window left a lot to be desired, I'm not sure if part of the training at fast food restaurants includes not saying hello, thank you, and you're welcome. read more

Went through drive through got a small vanilla shake was solid ice cream wasn't drinkable had to eat with a spoon.

This Arbys is beautiful but polluted with horrible staff and management. There's a good chance they'll give you another persons order while dining in and if your thinking about going through the drive through be prepared to sit there for 20 mins. read more

This Arbys is very strange. The food isn't what you expect and the menu is hard to figure out. Avoid this one...

Visited this Arby's today for lunch and was very impressed. As other mentioned it is very unusual. Was a lot nicer than most restaurants. Had a welcoming fire place along with nice high vaulted ceilings. Food was great, restrooms were clean, and staff was very friendly. I highly recommend a visit if you are in the area. read more

Super surprised! Grass fed beef and a wide range of food options. (More than usual) Has to be the fancies Arby's we have ever been too. Staff was very friendly and service was quick. We would definitely stop back when passing through. read more

These people actually let you sit in line for literally 20 minutes and that is a short wait

poor service, cold food at same price. served 2-3 people after me first. better order from steam table, or add 10 mins. read more

First time my husband and I have been to this location. We were very surprised at the interior and the layout of the store. The staff was very pleasant and it smelled wonderful.However that being said after we sat down to eat our meal we found the bread felt and tasted like it was stale and the meat felt like it had just come out of the cooler. We brought it to their attention and we were given new warm sandwiched. VERY SATISFIED CUSTOMER! read more

Wow I used to love this location and it has completely gone down hill. All of the staff are rude and unappreciative of your business. My ticket says Annette so I guess that's her name, looked at me like I was a bother and she didn't want to take my order. She gave us the wrong food and acted like it was our fault. I experienced NO customer service here what so ever. Between three people, everyone's food was COLD and we could tell it had been sitting. We will no longer be coming to this location. It is such a shame because the building itself is nice. I will be making a complaint with the company. read more