We get good service at this Arby's The food is good and the staff is friendly. Adding extra characters for the minimum read more

Tried 4 times to eat here and enjoy The first time long wait to get acknowledged This last time we stood at counter 6 minutes and NOBODY even looked at us Horrible inside service Now we only go through the drive through and only order jamoca shakes Other Arby's at least say hello or be right with you. Need to start caring read more

Don't waste your time if it's after 7. They will be out of roast beef which is the majority of the menu. If you do get food, double check your order! You better ask for condiments, they won't ask you. read more

From welcoming to the hot food it was a fabulous positive experience. Gabriele S. Was simply wonderful poise and friendly . The restaurant was clean simply wonderful . My first time and would highly recommend simply great. read more

Avoid the place at all cost. My bun was so stale it was rock hard. The staff was uninterested in being there and it showed. We have had two recent bad experiences at different locations so I think we are fine with Arbys. read more

The truth on the new highly promoted BUFFALO SLIDERS. OK, Ive been seeing ads and hearing about these new buffalo sliders. I thought they were $1 each. Maybe they are on the Atlanta area where I hear most of my advertising, but today Im at my other place in Franlin TN and its HOT and I felt like a Jamocha shake and finally trying one. When I get there I find there are actually 5 different kinds of slider, all the same price. I have seen the ads, I can see their big stand right in front of me when I walk in. Its also posted in there window, and then I get one. What I get doesnt look anything like whats being promoted. Surprise surprise, they got me again!!! The photos have a piece of chicken haning out on all sides, one piece of meat. What I get are 2 little nuggets or pieces and they sure dont stick out at all. The bread was fresh and the taste was fair. However Im tired of totally false ads depicting nothing like what your going to get, so one star it is! Shame on them. Photos posted of their ads, and what you will get! read more

See all

Food is decent, but with having to wait for 10 minutes just to order, with there being only one car in front of me, and then being asked to drive around to stop their timer so they don't get in trouble seemed pretty ridiculous, I've worked in fast food and have been extremely busy before and never have I asked someone to stop the timer. McDonald's has better service and they constantly have cars in their drive through. read more

I was driving through Franklin and was looking for a place to eat and use the restroom. This Arby's was right on the way so I went in. It was very clean inside, my food was good, and served quickly. I was very happy with the clean restrooms! The staff was friendly and helpful. I will stop here again! read more

The food was really good for Arby's. It wasn't the cleanest looking place, but it was clean for an Arby's. The Dude at the cash register had one of his earlobes look large as shit like it had puss in it or needed to be popped. I could barely eat after seeing that but somehow I ate the food. I was there a couple of weeks ago In route to do some Christmas shopping afterwards. The food was good despite feeling disgusted by the employees. When I first pulled up it almost looked empty and abandoned. It's in a building that used to be a gas station. But it was the first Arby's I've seen that has a decent looking bathroom. read more

Just waited 20 minutes for a slider and fries, about 6 people got their orders before us and when we asked the gentlemen running food about ours, he said "oh. I don't know." And never came back to us - so we left... read more

Went in for a bite around 3:30 today. The place was filthy! Drink area had dried spills, tea urn lid was off, dirty tables, floors were dirty and sticky and ladies restroom was dirty. There was one other table besides us. Not busy so I would think the 3 or 4 workers that were there could have done a little clean up. Won't be back. Someone needs to keep a close eye on this place! read more

Entered the restaurant 7/2/17 and was greeted warmly by the cashier. I ordered 3 roast beef sliders and a medium drink. The cashier was waiting on the order with her back turned, the cook tossed the food into the food bin and 2 flies landed on them. I mentioned to the cashier that 2 flies just landed on my food and she apologized and told the cook who yelled"WELL THERE ARE FLIES IN HERE!" I responded "Well, I do not want them on my food. The manager came at this point and instructed the cook to make order over. This time she tossed my food so hard it landed on the floor; and had to make my sandwich a third time. I mentioned to the manager that the employee had a very bad attitude and that I would be making a complaint. read more

Arby's recently has made a push to match another Atlanta based company--Chick-Fil-A. They hope to become a customer service giant. If previous reviewers are to be trusted, this Arby's is making great strides. They are a little disorganized in the kitchen, which increased the time required to place the order. They were friendly, and the food was on par. I'd stop here again. read more

This place was just newly remodeled. So we thought we would dine In. Bad choice!! We placed our order quickly. With Candice C. And then we were told that our name would be called when ready. We walked around and observed all the new room. No one was inside dining. But the floors however were filthy! The soda fountain looked like a high school party had came and made a mess everywhere. For them not to be busy this place was horrific! A lady behind us ordered a Dr. Pepper. Then came back bc the Dr. Pepper was out! She was told by the cashier "oh, we're out of a lot of stuff!" As we waited probably 9 mins on Our 2 Jr ham & cheddars witnessed a young lady come thru the doors and she was complaining that they left out her curly fry In the drive thru. WE finally were called up for our food and we then decided we would just eat in my car after all we have noticed inside. Come to find out my son took his first bite and noticed his sandwich was missing the cheddar. None what so ever. I told him i wasn't going back in just to be looked at by the employees. So we left. And we will never be back. This place is Horrible. I've been before and they've took forever in drive through. But this new remodeling didn't make a bit of difference in the service and customer friendliness!! read more

Upon walking in this establishment, I smelled a strange odor, not sure if it was cleaning chemicals or something different. Parking lot empty, 1 young family eating in Dining area. No line at register at all. I stopped in to purchase several Roast Beef Sandwiches. I had coupons for a Free sandwich and one for Fries and a coupon for 2 sandwiches for a different price. I was told that I would only be allowed to use one coupon. WTF. Bad enough the cashier looked as though she was having a bad day or a medical issue. No smiles, no Welcome to Arby's. Just a sour looking young girl with an unknown problem of some sort. Shift Mgr was within earshot, did not attempt to correct or pitch her 2 cents into the discussion. I gently ripped the coupons in half, asked the cashier to just put them in the trash, and i left. I would not recommend this restaurant to anyone for the simple reason listed above and for where it's located. Hwy 441 has a lot of traffic and numerous accidents have occurred in this dangerous stretch of road. read more