They were closed at 7:45 tonight even though their hours said they were open until 8:00. Pretty sure I saw the workers walking out as I arrived. read more

I was just there recently and I didn't have the best experience. I ordered through the drive thru and the person was nice and quick but when I got to the window I handed her my coupon for a $5 meal and I guess she didn't understand my order and she fixed it but she had kind of a rude attitude towards it ( I'm sure she was just trying to get my order to me quick and help the other people but she was kind of rude). She gave me what I thought was my order ( I ordered the classic roast beef meal, which came with the sandwich, curly fries, and a drink and I ordered additional onion rings) I got the sandwich, the drink, and the onion rings. But there was only five onions rings in the container and it was like half empty, and they were a little bit over cooked. Also I didn't get the curly fries. I get that's it's fast food but I wasn't that satisfied. read more

I don't have particularly high standards for fast food joints, but that said, this location is definitely finds a way to disappoint my already low expectations. I received a bunch of coupons for Arby's in the mail, so I decided to use them. On my first trip I arrived to find they were all out of the milkshake I tried to use a coupon for. I didn't think much of it, that kind of thing can happen, but on my second trip they were out of ice in the soda fountain. Reading through other reviews I see that this tends to be a recurring problem at this location- it seems as though they have difficulty keeping things in stock. Further more, the jalepno poppers I ordered (something I typically enjoy either store bought or from other restaurants) were pretty lousy. I felt like I was eating something that had been cooked previously and left out for hours, then reheated. The seating in the dining area, at least, looked modern and comforting, however when I sat down in a booth there seemed to be no cushion under the vinyl. It immediately made the setting feel cheap and in need of maintenance. I would rate this store 1 star, but that would be harsh. The staff was friendly enough, and I feel like 1 star ratings should be reserved for suffering outright harassment or sanitation concerns- that didn't happen. The employees here are probably doing what they can, but it seems like this store needs the attention of a regional/district manager or something that can revamp the dining area and institute policies that help the place run more smoothly. Keeping menu items in stock and fresh would be a good start. read more

Yah! I'm a fan? I guess? How can anyone really hate Arby's? This place is so clean! It's not like other fast food places, although they have plenty of fattening food, you do have some "healthier" options. Freshly sliced deli sandwiches, salads, and wraps. I haven't been inside, but they always get our order right (yes, even complicated ones), they always offer horsey sauce, and it always looks super clean in their register/drink area at the window. The staff are okay, some of them are a little more upbeat/passionate than others. and damn it, they have diet pepsi! That is reason enough to stop here instead of Jack in the Box or McDonalds. read more

I grew up going to Arby's for lunch in Renton, WA. This was before McDonald's had their health craze and started carrying better food. They were the real trendsetters at the time. Not the case for this Arby's - I've gone here probably 4 times in the past 2 years and after my third time I vowed never to come back. Unfortunately, my fond memories of the one in Renton got the best of me and I tried it again. Still as horrible as ever. The food is luke warm at best and tastes like it has been sitting around all day. Now, I don't expect the freshest food from a fast food joint but I expect better than this. Whoever the franchise owner is should be ashamed of himself. read more

I like to get the sandwiches and always like the potato cakes. Whatever reason where i live i do now ever get the coupons so i never get the discounts. Food is OK, generally not hot just warm. The potato cakes are always hot cause there freshly made. I dislike the thimble sized cups for sauces, forcing you to take several cups. My biggest complaint is the cold temperature in the dining room. Last time i was there for dinner around 7 pm, and temperature was 63 on the thermostat. Turn up the heat read more

I like this Arby's location. The employees are super friendly and the food is always cooked right and comes out correctly. The employees usually let us use multiple coupons too, which is rad. I love their Market Fresh Sandwiches. The Turkey, Bacon, & Ranch is probably the best. Super tasty. I really like the curly fries as well. Prices are kind of expensive - some combos are $7-8 bucks - but the food always tastes fresh and delicious, so I guess it's worth it in the end. read more

I have been going here for years. But not any more. First the cashier was as slow as molasses. Any slower and he would have been working in reverse. Second there was no ice in the coke machine. Everyone had to ask someone at the counter for ice. You would think maybe refill the machine. Finally was over charged. Had a coupons for 2.49 reg beef 1.99 for mots sticks and ordered a med drink. Was charged full price for the reg beef but got the coupon for the mots sticks. Note I have always been able to use more than on coupon. When I pointed it out to the manager he said it will be more with the meal price. I said I did not order then meal. He kept insisting that it would be more to use the coupon. That makes no sense. Asked for a refund and walked out the door. read more

This is an Arby's corporate store - so they typically do everything by the book. I've consistently had good food here. Rarely do I have a problem. The management changes out a lot (because it's a corporate store). There is one lady there that sounds like Karen from Will and Grace. They seem to burn something in the deep-fryer almost every time I go... so minus 1 star. Minus another for the dining room - it's a mixture of new and old chairs, some comfy and others need to be replaced (including bench seats!) read more

Have been to this location 5 times, and every single time something has been wrong with our order. On the 4th visit I even took them pictures of my sandwich missing it's cheese, and in return got a sandwich with 1 teaspoon of cheese in the middle (of the biggest roast beef they make). Just pathetic attention to detail. The food is usually fresh and good, it's just never right. Finally gave up and probably won't bother going to this location any more. read more

I would give this Arby's zero stars if that option was available. We went through the drive-through tonight and ordered a half pound roast beef sandwich combo. The employee that took our order told us that they couldn't make a 1/2 pound roast beef sandwich because they didn't have enough roast beef. I kid you not, he actually said that. Now mind you, it was 10:13 pm and they close at 11:00 pm on Tuesdays. If you want a roast beef sandwich after 10:00 pm , this is Arbys is not for you. read more

It's Arby's, you know what you're getting. It's fast food but better and easier on your stomach. I had the Max Beef and the French dip and they were both good. the service was fast and friendly. I love the max with lots of Arby's sauce and a little Horsey Sauce. The Curly Fries are always great and so are the shakes. The chicken sandwiches are really good as well, although there's a Chick-fil-a across the street now so I'll probably stick with the beef at this location. read more

At this point this place is just hilarious. I have tried to order the same beef and cheddar for over year and yet to ever receive cheese. It's just roast beef on plain bread. Do they just not carry cheese here? Tonight, I kid you not, I could not order double because they didn't have enough meat at night....I can order two classics....but not a double. Last time they didn't take cards just cash so I ended up loosing out and the drive through is incredibly long even if there is only one car in front of you. Maybe one day I'll find an Arby's that includes cheddar in their beef and cheddars :( read more

Arby's. I asked my husband one day if he thought that Arby's was the phonetic spelling for R.B. which would stand for Roast Beef (the meat and potatoes of their business). He said I was crazy, that was the stupidest thought he'd ever heard. I wasn't too far off - it was the phonetic spelling of R.B. which is the initials of some founder or something. Gawd, I am so frickin smart. Never doubt the master. Anyways, Arby's actually has these tasty cold sandwiches that are delicious. I'm not a fan of the "melts" and the "cheesy gooey goodness" that people like here. I like the Market Fresh Sandwiches. The bread is fresh, and the turkey (my choice) is also freshly roasted. Seriously. Go try one. read more

I loved going through the drive-thru here! My food was still warm and tasty when I got home. The service was excellent and friendly. The server Wyatt asked me about my day and was very polite. I was going to leave a review on the survey website, but it required too much personal info. I decided to leave my review here instead! I got the chicken club wrap meal with a Dr. Pepper. It was ok, but next time I'll probably get a sandwich read more

The workers there are extremely rude. They talk to you like they just wanna move on to the next customer. Rushes through every conversation, like they gotta go. Never go to this place. read more

I've had Arbys since I was a kid and this has got to be the worst experience I've had with them. I asked for a couple of sauces while ordering at the drive thru and the employee snapped saying to let her know at the window. She must've caught herself because she did say sorry. I reminded her at the window and she added ONE sauce in the bag. My kid ordered chicken tenders and I like to have sauce with my fries. I noticed on the receipt she put "no sauce" for the chicken tenders which is odd to me. Then at home I realize the soda I ordered was just carbonated water....and the worst part was that the sandwich only had roast beef on one side...the other half was just melted cheddar cheese...so i had to spread out what little roast beef i had to cover the entire bun...all i could taste was the sauce and bread at that point. read more

Seriously, stay away from this location. It wasn't even "rush hour" and I waited well over 20 minutes to receive my food for a dine in. I've checked in twice and they're "so busy" catering to the drive-thru clients that I watched probably 10 cars go through with their food while I was waiting for mine. Horrible location, sucky parking, drive through is a hassle to even get into read more

I ordered my usual mix of things from this place and got shorted again ! They charge you for what you order then tell you at the window that they have given you everything and it turns out they haven't. They do this all the time and there used to be many other reviews of this place complaining about the same issue. But Yelp has either removed them or pushed them down to the bottom of the list. I guess Yelp is just as messed up and unscrupulous as this Arby's location is. Always protecting the bad merchant instead of being an advocate for customers. read more

This is a first-rate Arby's. Consistently great food, good help and a clean, modern-enough restaurant (there are some nice tables that have windows on 3 sides, sorta cool). I'm a big fan of the medium roast beef combo with curly fries and ample Arby's sauce, and Pibb. If Arby's mails you coupons once a month, have a good look as they can save you 30-40% off your bill. This Arby's has a bell by the entrance you can ring on the way out if you think they did a good job. I ring it about 90% of the time. Cons? Getting out of their parking lot can sometimes be a little challenging, and the bathrooms are average. read more

Place is empty but pandemonium behind the counter presumably because of drive thru. No line but waited 5 min for someone to take my order. Went to pay, internet or something goes down. Cant take credit card payments. Chaos ensures informing drive through customers cash only. More people coming in, waiting for someone to take an order, once they do, they walk after cash only notice. My sandwich is made right away, placed on the fry station waiting for fries. Forgotten about as the manager who took my order gets on the phone with corporate about the credit card machine. Had to get someone else to get my fries as the sandwich was sitting there a good five minutes. Everyone is pleasant but frantic. Have been here before, this was an off experience but this place needs a tune up. Two stars for the food being as expected. read more

Arby's - Fast Food Near Me - Bothell, Washington

Went to Arby's and ordered two meals and a sandwich to use a coupon and Hirrah the shift manager had the shittiest attitude. She was telling us that we can't use the coupon when clearly we had two things at regular price and was saying it's how the system works. She had her arms crossed and was giving attitude in the beginning. I work in customer service as a Starbucks barista and there is always something you can do. The coupon was valid. She had no reason to give us attitude. After we voiced our irritation she told us she took 5 dollars off to ease our troubles. It shouldn't have been this difficult. read more

Out of the past two orders, I've been shorted over $14.00 in food from this place. They get the order correctly at the cash register when they charge you, but they just can't seem to give you what you've paid for. It seems to be same people doing this each time. You MUST check your order before leaving the drive thru. As long as this place is getting paid for things they are not providing they have no incentive to fix the issue. I'm going to find out the name and address of the owner (even if it's a corporation) and I'm suing them in small claims court. Yes I can. Yes I will. I've had it with local businesses who treat their customers this way. Without sanctions and repercussions, they will will not change. See you in court. If you have a complaint, please contact the owner at the following address and mailing locations: Washington Address Marlu Sea-tac LLC 300 Deschutes Way Sw Ste 304, Tumwater, WA 985017719 The corporate home office Phone Number: (415) 635-0584 ext. 162131 Edit Street Address: 2368 Maritime Dr, Elk Grove, CA 95758 This information was obtained from the WA Department of Revenue. read more

Came to this spot about an hr before closing through drive through. Orderd food for three people and took it back to extended stay nearby. We ate our food only to find out all the sandwiches were cold. My chicken in my bacon and swiss also had an odd crunch from the meat itself. Definetley worst experience Ive ever had. read more

Employee didn't wash his hands. Went to this establishment for lunch and I always wash my hands b4 I eat. As I finished washing my hands a young man walked out of the stall and straight out to handling customers food. I was 10 seconds behind him so I know he never washed his hands. Needless to say I walked out and spent $12 at overcharged five guys. read more

I love Arbys I'm so glad they brought back the 5 roast beefs for $5. And got rid of the "we are gonna make the bun bigger, same amount of meat, give you a fries and drink, call it a value meal and charge $8 for it." plan. Stay cheap Arby's because I love it!!!! read more

The roast beef sandwich was good, but the chubby blonde supervisor sucks. I used the drive-thru No hello or thanks for coming. I had to ask for horsey sauce and arby sauce. Then she only gave me one of each. Then I had ask for more, and I received some attitude for it. She needs to understand that I purchased a $6 sandwich, not item of a dollar menu. read more

Guy that took my order in the drive-thru was rude. When I got to the window he continued to be rude. I could hear him being rude to other customers in the drive-thru. I don't really understand how it's so hard to be nice to someone???? Food was decent and tasted like Arby's so two stars. read more

Food quality at this Arby's is quite poor and the service is not good.

Bought 5 turnovers at the drive thru, 3 apple, 1 cherry, and 1 chocolate. Incompetent employees shortened us and only gave us 4 turnovers. Quite annoying and a ridiculously dumb mistake. Do yourself a favor and eat at 5 Guys next door instead. read more

Got to say, the young woman who was managing the store last night (2NOV) was on the ball. Friendly, fast, and ran a tight ship. Food was great. Keep her; she's your successful future. read more

Just pure incompetence amongst the night crew at this location. Waited 20+ minutes to get to the pick up window and there was only two cars ahead of me. They then tried to give me two different orders before I had to explain in full what my order was, I was then asked to park out front so they could bring me my food. Waited another 10 minutes in the parking lot before finally getting my order read more

My family and I received the worst customer service ever from this location. My wife son and I were on our way to eat at the park and stopped here to buy dinner to eat at park. For one the lobby was closed so we couldn't go inside to order. Ok that is fine I understand that. An employee a young man came out and was bringing food to a car. He said lobby is closed. My wife asked can I order online he said yes that be fine. So she tried to order online and it said closed so she tried uber eats app. That said closed so we tried going in the drive through walking since we don't have a car. We stood there for 20 minutes. No one offered to help us at all. So we proceeded to go up to the drive through window while waiting in line I could see in through back of the restaurant and I saw like 4-6 employee just standing around not doing anything. Few minutes later another young man came out and with an attitude asked can I help you. I was like we want to order some food. He was like go through the drive through. My wife and I said we were standing there for like 20 minutes already. He said it doesn't work because you need a car. We said we don't have a car. My wife told him we tried ordering off the app and uber eats he then said we " oh ya we shut those down around this time" we can't keep up with them and drive through at same time. I was thinking how I that possible they had 6-8 people just standing around doing not a damn thing. No wonder they can't keep up. My son has autism and he was very upset he was about to cry due to he loves the food there but wasn't able to get any due to the terrible service. I will be letting all my family and friends know how terrible the service was and will be going on yelp and Google to give this place a huge negative review. This kind of customer service is so uncalled for. You need to hire better employees. Not to mention they were all dressed unprofessional with their hats on backwards or sideways. Don't you have a dress code they should follow. I am so disappointed in my visit. I would give zero stars if I could. read more

Gave me the wrong sandwich containing ingredients I don't eat. Drive 20 mins each way to get this and didn't notice until I got home. Sent a form to corporate and didn't hear back. read more

This restaurant is in desperate need of a makeover. It's old, dirty, and run down. The toilet stall in the men's bathroom has the smallest toilet seat I've ever seen. And I'm a small person. I've been to other Arby's restaurants, and I will stick to going to those Arby's , because they are much cleaner and nicer. read more

This is the worst arbys i have ever been to. Barely 20 yr old children running this place. Drive thru took over 15 min for 1 meal. The Dr Pepper is mostly water with a mild sweetness to it. Potato cakes in pieces not 1 whole cake. Regular double sandwich was not wrapped the paper wrapping was soaked in a liquid and ripped in half. Top bun upside down and bottom bun so wet finger goes right thru it. Meat ice cold. Whole meal looks like someone elses rejects. I tried calling them, the child that claims to be a manager is clueless. Just kept trying to justify this mess. No offer to replace or refund and idiot kept trying to blame cashier at window rather than those who made a mess of the food. She refused to give her name but named the window clerk repeatedly. Refused to take my info and have general manager call back and refused to give out manager info so I could call. I am afraid and unwilling to consume this food as it is tainted appears used and I am not sure its safe. Calling health dept in morning. read more

It's arbys, I can't be picky that there isn't one in Kirkland. Just that Arbys sauce alone is worth the drive.

Best Arby's on the planet. They really stepped up their game after Five Guys opened in the same parking lot. I guess they had to.

Came here late. The cashier was Justine was friendly and gave good customer service. Makes me want to come back.

Arby's has the best customer service I have seen. The food is always fresh and great. I ordered 3 originals roast beefs and I noticed my buns were not toasted. I walked up to the counter and Kyle the worker said sorry we will make you 3 fresh roast beefs with new buns as well. Great customer service and a great product. And for Kyle thanks for fixing the mistake with ease. read more