Worst Customer Service!…read more
Next time I'll gladly drive the extra miles to the Haines City location if I decide to give Culver's another chance.
I hate leaving negative reviews and rarely do, but management needs to be aware of what happened.
To make things easier, I placed an online order for curbside pickup with a scheduled pickup time of 9:15 p.m. I arrived at 9:10 p.m., parked in the curbside area, checked in through the app, and waited. The curbside area is very dark and poorly lit, but I was able to find the sign.
After waiting about 10 minutes, I noticed the drive-thru was busy, so I waited a few more minutes. I then thought maybe curbside service ended after a certain time, so I pulled into the drive-thru to ask.
When I reached the window, I told the employee that I'd been waiting about 15 minutes and wanted to make sure I was supposed to be at curbside. I also asked if she could simply check whether my order had gone through in case there had been an internet issue, app glitch, or payment problem.
Her only response was, "You have to go to curbside."
She never asked for my name, never looked at the computer, and never attempted to verify my order. We went back and forth for nearly 10 minutes, and despite several other employees standing nearby, no one stepped in to help.
Finally, I gave up and drove back to the curbside spot. Within moments, one of those same employees walked out with my order.
So that means:
* My order had been there the entire time.
* It was ready while I was sitting in the drive-thru trying to get someone to help me.
* Instead of simply saying, "I see your order--we'll bring it right out," they chose to argue with me.
When I got home, the experience only got worse. I spent over $50 on dinner for my family, and the food was disappointing. The burgers and fries were cold, one burger was made incorrectly, and while two burgers were packaged in boxes, the third was carelessly stuffed into a wrapper and smashed in the bag.
Mistakes happen, but poor customer service and a complete lack of effort to help a customer are much harder to overlook. This visit was extremely disappointing, and unfortunately, I'll be taking my business to the Haines City location from now on.
P.S. No pictures I was too mad when I got home I didn't take the pictures.