Worst Customer Service! Next time I'll gladly drive the extra miles to the Haines City location if I decide to give Culver's another chance. I hate leaving negative reviews and rarely do, but management needs to be aware of what happened. To make things easier, I placed an online order for curbside pickup with a scheduled pickup time of 9:15 p.m. I arrived at 9:10 p.m., parked in the curbside area, checked in through the app, and waited. The curbside area is very dark and poorly lit, but I was able to find the sign. After waiting about 10 minutes, I noticed the drive-thru was busy, so I waited a few more minutes. I then thought maybe curbside service ended after a certain time, so I pulled into the drive-thru to ask. When I reached the window, I told the employee that I'd been waiting about 15 minutes and wanted to make sure I was supposed to be at curbside. I also asked if she could simply check whether my order had gone through in case there had been an internet issue, app glitch, or payment problem. Her only response was, "You have to go to curbside." She never asked for my name, never looked at the computer, and never attempted to verify my order. We went back and forth for nearly 10 minutes, and despite several other employees standing nearby, no one stepped in to help. Finally, I gave up and drove back to the curbside spot. Within moments, one of those same employees walked out with my order. So that means: * My order had been there the entire time. * It was ready while I was sitting in the drive-thru trying to get someone to help me. * Instead of simply saying, "I see your order--we'll bring it right out," they chose to argue with me. When I got home, the experience only got worse. I spent over $50 on dinner for my family, and the food was disappointing. The burgers and fries were cold, one burger was made incorrectly, and while two burgers were packaged in boxes, the third was carelessly stuffed into a wrapper and smashed in the bag. Mistakes happen, but poor customer service and a complete lack of effort to help a customer are much harder to overlook. This visit was extremely disappointing, and unfortunately, I'll be taking my business to the Haines City location from now on. P.S. No pictures I was too mad when I got home I didn't take the pictures. read more

Location is kinda hard to get into. If you're going to the drive through, turn into the second further back turn in so you can avoid the tight lot. Server was nice. Service was fast. Order was hot and fresh. Fries were crispy on outside and soft on the inside. The deluxe burgers were great but could have used a bit more sauce on them. Slightly dry but still better than the other fast food burgers. This place might have the best entry level priced burgers. Malt shake was very nice and something I don't see much at other places. read more

Culver's - Deluxe - Burgers Near Me - Winter Haven, Florida

When the Culver is in Winter Haven several times loved it gave it five stars. If I could give it no stars I would've gave it no stars yesterday we went in there got the double burger with french fries I don't know. It tasted like Trump's horse meat that he's importing for Argentina, I never had a hamburger that bad since I've been to McDonald's and I love Culver's. This place is disgusting. That wasn't real meat that was on those burgers. I paid a lot for nothing. I won't be back anytime Soon. read more

We had a cod dinner and a cod sandwich. The fish was not crispy, as advertised and they forgot the fries with the sandwich. The chocolate shake was good. This was our third visit to this location. Each time there was a problem. We won't go back. read more

This was my first time going. I thought some of the negative comments couldn't all be right but I was wrong!! I ordered online at the winter haven location. Sat out side for a long time. I thought " hey maybe they're busy" whelp, no! When I went in. They had multiple employees just standing around and my food was just sitting there when I clicked that I was here at curbside. Needless to say getting cold food isn't great and not having employees to actually help each other to ensure the best experience from their patrons is lacking here!! I hated having to have this as my first experience but hearing that this is the norm for Culver's is crazy read more

Delicious walleye fish dinner! Limited time so hurry! Highly recommend. We will be back to try the many other menu items soon. read more

Culver's - Burgers Near Me - Winter Haven, Florida

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They can make their sign visible to patrons through the drive-thru that they fry their fish in the same oil that they fry the shellfish in because I didn't know that and I didn't see this sign because it's way down below the speaker and when I bit into the fish I had anaphylactic shock and ended up in the hospital I don't recommend Culver's in Avon Park anymore read more

That's place takes G H E E T O to the next level. Service garbage. Food garbage. It's like playing the lottery when you order. Never know what you're going to get. read more

Service and food were great however when we were leaving the elderly female team member was about to push a trash can into my 2 year old who was following his dad. Another team member noticed and told her not to run over the child, and instead of saying sorry or that she just didn't see him. She instead had a very audible response that was "I don't care if I do" and laughed. I was walking behind my child and feel like if someone is that flippant they should not be employed in such an establishment especially if they have the audacity to say that comment that vocally. I understand mistakes can happen but it was such a rude interaction that it ruined my overall experience. read more

I had never eaten at one of your restaurants before so my friend and I decided to try it out. I ordered the shrimp plate and she got hamburger & fries and I want you to know that I was not disappointed. The meal was delicious and warm. Service was excellent and I really liked the set-up and color scheme. It felt so warm and inviting. It was very clean and the guys were very busy getting the food to the customers inside and out. Everyone was very friendly. Thank you so much. Dawn Wortham 124 Dawson Lane. NW Lake Alfred, Fl. 33850. I'm looking forward to going again. read more

Delicious food & fresh ice cream, great service and clean, nice ambiance. Would definitely recommend.

I don't usually rave about chicken strips or "fingers" but seriously, the best I ever had. And the fries? So good when hot and crispy - eat them first! Hubby had the cod dinner and it was delicious. The frozen custard - Smooth and creamy, better than ice cream. Only complaint is that they give a survey code to enter on website to leave a review and get a free frozen custard at next visit. But jokes on me- the code doesn't work! Tried three times! read more

We used our coupon that we received online. It was our first time to eat there. We heard all sorts of good things about Culver's. We liked their hamburgers and also their fries. We got a bogo. so we got a good deal but we thought it was a bit expensive compared to other places. read more

The service was excellent! The woman in front of us gave every Karen a bad name, she was horrible! But the cashier was cool under the constant onslaught of middle aged white woman anger at a fast food worker. (Really, as a woman I was embarrassed for every other member of my gender). The workers really don't get paid enough for the verbal abuse I heard dished out tonight. And I'm not sure why either? The food was good, the service great and it was an overall good dinner read more

Culver's - Chocolate mint shake beef brisket basket - Burgers Near Me - Winter Haven, Florida

The only thing that was good was the drink which was a lemon ice with cherries. The chicken sandwich was not made correctly and I waited about 15 min and it was cold and the fries barely warm. Very disappointing. read more

It's okay overpriced, employees were kind of running around bumping into each other like the keystone cops. Burger was good but not phenomenal. Turtle sundae was not made correctly. They used vanilla instead of chocolate custard, since I don't believe in throwing food away I just ate it. Probably won't return...Dairy Queen down the street is just as good and half the price. read more

Typically I have no issues at this location but lately Everytime I go they forget something. Like I've paid for 2 burgers today & only got one lol it's really annoying, I've worked in food industry for almost 10 years, it isn't hard to complete someone's order read more

Be mindful when ordering ice cream pints because they don't fill the containers all of the way up. One would think that the price we paid should have been filled to a pint, not half of one. read more

Culver's - Burgers Near Me - Winter Haven, Florida

Ok y'all. Look. Yeah it takes awhile here, but it hasn't been open that long and every time we have driven by, the line has wrapped around the building. I've been in love with Culver's since Michigan. Sure it's a little pricey, but they grill to order and it's just so damn good. So I've turned into a gym sorta gal and today was our cheat day. Don't you judge...we ordered $50 of food for two of us. I had chicken tenders and a double mushroom Swiss basket and a scoop of the flavor of the day. We were asked to pull into a parking spot. The workers we encountered were all friendly. And our food was RIGHT!!!!! All of it!!!! Amazing. I've noticed a lot of places in Winter Haven have a hard time getting orders right. This place impressed me. Way to stay on top of the game, Culver's! You allowed me to be a fat kid very easily with no hassles! read more

Culver's has the best ice cream especially after a long day in the Florida heat. Convenient location to Legoland and Peppa theme parks. I highly recommend the mini size mixer. It rivals a small size at Dairy Queen. I love the variety of candies and mix INS they have to choose from. The restaurant is very nice inside and has lots of seating. read more

Their food is amazing the bacon doesn't taste frozen the burger patty taste like it came off a fresh grill it's amazing. The service was 10 out of 10. I just wish they had diet Dr Pepper. read more

The fat girl working at the drive-through today need some customer service lessons. Messed up my order twice, and then had the nerve to ask another employee why I didn't say something at the window. The other employees is not a mind reader.. read more

Not only did it take them over 40 minutes to get our food I had to CALL them. Then they forgot one of our sandwiches so we had to go back through the drive through to get it. And sat for another 15 minutes for that. Then we get home only to find out that they didn't give us the right sandwich. I call them and am told that I would have to email the store to get coupons to get it fixed. Instead of them just taking my name and me having my receipt the next day! I should not have to jump through all these hoops to get a $5 sandwich corrected. Don't go to this location because this was all from the manager! This is ridiculous. read more

Delicious! My family loves coming here. It is a great environment for young families. And they are always helpful.

The system will not allow me to leave a 0 star review. Getting a 1 star is being generous! Worst service of any fastfood I've ever had. I gave them the benefit of the doubt after the last issue. But tonight the same issue, I order and get told to pull into a space. I pull into the space and 20 mins later still nobody brings out our order. Yet the entire drive thru and other cars that were parked emptied twice. Drove back through the drive thru to ask where is my order. They were confused and acting like they didn't know what I was talking about even though the number was still attached to my mirror. Then finally I get my order, but not until we asked about it. Not one apology, no nothing. A drive thru is intended for a connivence for those who can't go in to order. But this location make it a total inconvenience instead. I'll never go to this location again. read more

Great quality food, my burger was fantastic, clean and fallow coved guide lines. Timing within industry stander 12 minutes

Over an hour to get 'fast food' this is outrageous! Somehow this process needs to be improved or we won't be back!

I rated this restaurant 5 stars because they gave me my order right and when i spilled my drink they an employee asked if i spilled it and he said he will clean it and i said sorry he said it was okay and he was nice about it i really recommend this restaurant read more

My wife and I went to the Winter have store. After waiting for what seemed like an eternity, our food arrived with a cold bun and broccoli. I added a side which too even longer to be served. Guess they make it from scratch? Won't be back to this location. The one in Bradenton was O.K. Al Blair read more

My wife and I love Culvers and we were excited to try the new Culvers in Winter Haven. We each ordered 2 butter burger baskets. The service was good, the fries were great, but the burgers were not hot and very dry - all 4 patties. These patties were way overcooked and not fresh. What a shame. We will give them one more try at a later date, but this visit was not up to par!! read more

Owner was extremely inconsiderate to my wife's parking needs. She drives a handicap vehicle with a side load ramp. She backed into a parking spot and once she got out set cones to block the parking space so she could safely enter and exit her vehicle. He sent an employee out to move her cones. When we explained to him why she did it he told us we had to ask for permission to park in the parking lot. Then he failed to tell us that he charged her a second time before issuing a refund for the total amount. We found out by checking her bank account. We will not ask permission to access this establishmen. They only have two handicap parking spaces and we can only use one of them due to her ramp. Yes it was occupie. read more

culver's, Winterhaven, Florida discriminates against people with disabilities. They threw my order away refused to give me a refund because of the way I parked my disability vehicle in their parking lot. I recorded the incident, put it on Facebook TikTok telling anybody and everybody that'll listen the owner of that store, had his employee go out to my Medical equipped van to move Medical cones that prevented people from blocking the entrance to the van did not ask anybody just went out there and started touching my belongings when confronted the employee was hostile, and said she was only doing what her boss told her to do when informed it was illegal to judge disability equipment she basically said she didn't care. She was just doing her job. Ask for the boss for the owner to come out and basically tell me that I had to ask permission to park in his parking lot to eat at his restaurant. Absolutely disgusting behavior. I will tell anybody and everybody not to go to Culver's Winterhaven, Florida , especially if you have special needs they think they have the right to tell you as a disabled person. What you need to live your life and you have to ask them permission to use it when it has nothing to do with them at all not only did he not reimbursed my money right away he recharged my card double , now I have to wait three days to be reimbursed. Absolutely disgusting behavior. read more

Culver's - Burgers Near Me - Winter Haven, Florida

I have been all over for work and eaten at many fast food restaurants. This Culver's is very clean inside and out. The staff especially the manager is wonderful, friendly and make the dining in experience wonderful. Fresh hot food prepared correctly and with a warm friendly smile!! I can't say enough good things about this establishment . Will be back again and again. read more

We had to wait 40 minutes after ordering from drive through and then when we went inside they told us they threw our food away. Then we were told we had to wait 20 more minutes. When we got our food they forgot our and milk. Also we were waiting outside. read more

This is the worst Culver's I've ever been to, every single time they mess up my order, one time I found plastic in my hamburger, the worst don't waste your time read more

Since this first post, the Franchise Owner personally called me and provided further explanation and better options to purchase gift cards. Good customer service goes a long way!! I waited for 30 minutes in the drive-thru to purchase a $30 gift card and was told after waiting all that time that I would need to come inside to purchase the gift card. I called the store manager and he said that his employee was mistaken. He said that they can sell '1' through the drive-thru but not more than one. In the meantime, I wasted a half-hour in their drive-thru and all the manager could say when I called was, "'sorry' for the inconvenience". I will never go back and I will tell all of my friends, neighbors, and relatives to never go to their Winter Haven location for any reason, inside or through the drive-thru. Worst customer service anywhere, ever! read more

This establishment is grotesque. The workers here are more disrespectful and incompetent then a spoiled child. We waited 25 minutes before I had to walk in to get my food. I watched the people behind me get their food with bigger orders then what I had. All I had was an ice cream and cheese curds. Once walking in I talked to a nice young lady who helped me find my order because it got written off. Behind this lady who was kindly helping me was a very disrespectful kid who rolled his eyes at me like I was the one doing something wrong. Not to mention the other workers there complaining, sighing, and doing absolutely nothing for the majority of the time. Won't be going back and I hope they get fired except for the one who helped me because she rushed to get my order together. read more

This place is ridiculous for calling themselves a fast food place. When it takes 25min it's to get through a drive-thru line and then an additional 20 minutes to get your food... it's ridiculous. I've been to this location 3 times and each time I've waited over 40minutes to order and receive my food. I've never seen someone get their food at the 2nd window. The revert people to parking spots because there are 15 people waiting for their food at a time. read more

I've had many positive experiences at Culver's in Winter Haven. My food is always freshly prepared, hot and tasty. The custard options are generous and delicious. And I really appreciate the friendly, professional service each time I've visited! To me good service is as important as the food. Granted, it's a fast food restaurant, but it's buy and large better than McDonald's/Burger King/Dairy Queen/Wendy's! I only wish the fries were like the ones at Five Guys, and chicken fried steak entree would be great! read more

Oh my goodness. I love this place, the food is always sooooo fresh and yummy. I never have to wait long and the manger is soooooo nice. I don't think I've ever had a conflict with the people at the register like the other reviewers say. They are always so kind and actually make small talk with me. They always ask if we're doing okay and if we ever need anything. I love it and would recommend to everyone. read more