My rating is primarily based on the last two visits (7454 Cypress Gardens Blvd, Winter Haven 33884), and the appalling employee interaction I received. The receipt says her name is JaZara R and she was unbelievably rude and unprofessional. She acted like it completely annoyed her when I asked which soda flavors Zaxby's had and irritated for taking a moment to look at the menu. I also asked, if the Zax sauce could be switched to a different dipping sauce, and she was upset her. Then I was handed my order without a word. The behavior she exhibited is exactly why I would choose a different restaurant. Why would anyone want to be treated so poorly for placing a simple order. I wanted to say at the window 'if you hate your job so bad, why don't you quit?' The first time she waited on me, I gave her the benefit of the doubt that maybe she was just having an 'off' day. But since her rude, unprofessional behavior happened again, I've decided to provide caution to those choosing this Zaxby's location. Having a bad attitude towards a customer speaks volumes. An employee doesn't have to say much to covey a feeling of disgust or irritation. It can be their silence when you ask a question, a blunt one word response, or in their tone. My advice is, if you don't enjoy engaging with customers, don't choose an occupation where that's the main focus. read more

Not bad!! I was iffy trying Zaxby's for the wings only because I cannot recall last time I ate here and the last time I ate here I had chicken strips. The drive thru was busy on a sunday. I ordered the 5 wings (flats) with the crinkle fries and toast with a drink it came out to $11 ish. They automatically give u a container of ranch sauce to dip your wings in. I requested a salad pack of blue cheese - They wanted 25 cents for it but ended up giving it for free. I had the mild buffalo sauce drip on my wings I requested flats and the intercom stated they cannot guarantee but will do their best to give me all flats. I ended up getting all 5 flats (no extra charge) - The wings were not bad for a fast food place. I will def come back here again and order the wings. read more

Wings were overcooked and hard. Waste of money! First time I got them and will never again!

Zaxbys in winter haven is a disappointment to us. The store needs heavy cleaning especially The floors. A manager that can really manage would be appreciated. Instead of going to the drive thru, go inside you may not want to eat there. Chicken fil a is clean better recipes and employees are wonderful. Zaxbys. Not so much. read more

Sometimes I just want a good chicken finger and this place was calling me so off I went. Customer Service- The woman behind the counter reminded me of a Marine drill Sargent. No smile, tight lipped and all business. "Welcome to Zaxby's," hut. "What would you like?" hut, hut. "Your order number is 22." Hut. Hut, hut! I was so caught up in the experience that I found myself marching back to my table and sitting at attention while I waited. After about three minutes my Sargent keyed the PA system and blasted out, "Number 22 is reeeaddddy!" I couldn't help myself. I jumped up, shoulders back and chin up. I marched to the counter, saluted her and shouted, "Number 22 reporting as ordered mam, sir!" Two other employs chuckled. A lady waiting for her order laughed out loud. Not even a smirk from my drill Sargent. Just tight lipped and dead eyes. Food- I had the Chicken Finger Platter. The toast was crunchy and buttery. The Cole Slaw was crisp and not soupy. The Crinkle Cut fries were very good but slightly undercooked and the one slight flaw in the meal. You can see them in my pic. The fingers were the star of the show as they should be and the best I've had in many, many years. They were huge and crispy on the outside and juicy on the inside and piping hot. One of them was so big it was approaching the size of a small chicken breast! They came with Zaxby's Special Sauce and I ordered an extra Sweet & Spicy. Both were excellent on those wonderful fingers. Along with a 22 oz. soft drink my meal was $8 and change. It was a lot of very good food and I was pleased with the price point. So, I wish my drill Sergeant had smiled and my fries were a little crisper but I really enjoyed this place and I'll be back. read more

Zaxbys - Humongous and almost perfect chicken finger platter! Absolutely delicious! - Fast Food Near Me - Winter Haven, Florida

Amazing service great taste friendly staff! Food was fresh and well seasoned. The restaurant cleaned and inviting. read more

Zaxbys - A delicious wings and things platter with traditional wings tossed in tongue torch sauce! - Fast Food Near Me - Winter Haven, Florida

A total disgrace. Visited this place via the drive thru. When I got home and opened my box there was no chicken at all. Who the heck is going to drive back to resolve this, not me. But I will make it known this is unacceptable. If you don't want to be at work, stay at home. People don't deserve this. Especially when am contributing to your paycheck. read more

Zaxbys - No chicken in my chicken sandwich - Fast Food Near Me - Winter Haven, Florida

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5 star again, kept away for a few months to see if any changes will be made. Positive changes on the chicken tenders not nuggets size anymore. Better presence of management overseeing. Let's keep it up! Robb C's and muy bueno read more

Good boneless wings and even better when you dip them in ranch. Their fries are also good but even better when dipped in ranch. read more

Zaxbys - Fast Food Near Me - Winter Haven, Florida

The fried chicken sandwich is massive for a sandwich. Wow it was good. However I got that AND the Cajun sandwich. The Cajun tastes completely different. Fresh and lite. Both great in the own way. I will have to go back to try the wings one day. read more

Zaxby's is tops in my book. They have so many good options and the entire family enjoys it. I personally like everything but generally stick with the Cobb salad grilled. My boys like the wings n things wimpy traditional wings. Haven't been in s Zaxby's that isn't clean yet!! However the team members are the best part of Zaxby's always friendly. read more

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Any time friends or family come to town and are carnivores, I take them to Zaxbys. A while back my cousin came into town and was on a massive diet. I was like let's go to Zaxbys, they have amazing zalads! My cousins like nah I'm not a fan of fast food on diets. I was like just take my word and try this place... after much convincing I got him to join and wwe both ordered The Buffalo Blue Zalad. After the first bite he fell in love! This place is for the calorie watchers down to the sugar cravers. They have delicious milkshakes. If you ask them to heat the cookies or brownies up, they do it and the chocolate just melts and it's warm and gooey and just yummm. I usually like having dessert first, when it's warm and gooey lord help me... It just hit me, next time I need to try the milk shake with the heated cookies or brownies. Anyways I love Zaxby's Salads. I feel as tho they are the best salad out there with such convenience. I almost always order The Buffalo Blue and get a lite vinegar as the dresssing. I also ask for no toast when I'm watching calories. If you aren't watching calories, try the wings and things platter... it's delicious and honestly most people can't finish the food due to the large quantity of it. The service for this particular location is really good. They have the food out fast. The chicken is always hot and fresh and delicious. If you have a Zaxby's near you, check the place put! Get a salad or some chicken fingers. Try the fried mushrooms. Some locations I believe have fried pickles, try them!! I could go on and on about Zaxby's, I'll end the review with a strong go try it! read more

Zaxbys - Bownie that they kindly warmed up for me! - Fast Food Near Me - Winter Haven, Florida

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So tasty, enjoyed every bite of it. Zaxby is one of my favorite place to eat. The platter was filling and delicious!

I have only been to one other Zaxby's, and that was in another state. I will be comparing this location to that one. The Zaxby's restaurant in WH was alright. It wasn't too clean, but it wasn't filthy like the other location that I visited. The staff/employees could have been nicer. For both of these issues, I have taken away 1 star. At both locations, they all looked depressed and upset whenever you order something. I ordered the 5-piece Bone In Sweet and Spicy wings. They were EXCELLENT! Great flavor and great size. It really reminded me of a restaurant back in my home state called Roosters. It gave me a little piece of home while I am here on vacation. Now the bathrooms. HORRIBLE!! If you can, please try to use the restroom either before or after dining here. They were a mess. Toilet paper was all over the floor. The urinals looked like nobody had cleaned them in about a month or two. This is what took away the other star, making my review a 3-Star review. I would give this place 5 stars, but the two problems that I mentioned made me reconsider my rating. I would recommend this place to anyone who loves chicken, and/or good food in general. I will update this review if anything changes in my next visit. read more

Always good, always hot. I love Zaxby's. So delicious. I had the juicy chicken strip meal with fries. If heaven has its golden gates. Zaxby's heavenly gates are built with golden fries. Great service and clean environment. If you want an alternate for fast food this is the place. read more

Zaxbys - Zaxby's! - Fast Food Near Me - Winter Haven, Florida

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I wouldn't recommend this Zaxby's at all. We have had a bad experience with them several times. They don't get your order right, the food is stale or dried out, and the managers don't and supposedly can't do anything. The worst Zaxby's EVER!! read more

Zaxbys' food is always top notch, however this Zaxby's service usually isn't. 2 out of the last 4 times Ive gone recently they've forgotten part of my order. The first time I didn't call or say anything because I figured it was my fault for not checking my bag. Today I made sure to check my bag and saw part of my order missing so sat at the drive thru until they finally opened the window back up. When I got home I realized another part of my order was missing. Called, and the manager asked me to come back and get it and he would compensate my time with extra cookies. Guess what? Didn't get those cookies. I guess I just drove there and back at my own expense ‍ I'll think twice before stopping by again. read more

1st - the drive thru speaker SUCKS, management knows and don't care - ALL zaxby locations have an issue with whatever they use to mop the floor - no matter what shoe I'm wearing I stick to the floor - either the solution is not mixed correctly or they don't rinse very well - I don't like sticking to the floor and certainly don't want to take whatever that is into my car or home.. LOVE the food! read more

Best chicken fingers I've ever tasted. Absolutely awesome! Wish they had this in the Northeast.

Went to Zaxbys today the salad was soggy. The wait was long and they ran out of drink lids. I love the food but today the salad and the service was sub par. read more

Zaxbys wasn't my cup of tea. It could be the boneless wings that I had, I wasn't into them, so I might have to try something else off the menu. But the service was great and the overall cleanliness of the restaurant was 5 out of 5 read more

We stopped to get dinner after a day at Legoland. The food was fine, but the employees were among the least friendly and helpful I've ever seen. They were hanging over the counter, chatting with friends who weren't working, not acknowledging customers waiting to order, getting orders incorrect, and the restaurant had lots of dirty tables and trash lying on the floor. As much as we like Zaxby's, I wouldn't choose to return to this location. read more

I keep giving this Zaxby's location another chance. Their service is so slow. More than once I had to wait for them to cook more chicken strips. But today tops them all. After waiting forever for them to cook more strips for my two Cobb salads, I get home to find there are no eggs on any of them. I called, all I got was a sorry. This place needs to close and retrain everyone. Also when I walked in they all were cutting up, even though the drive through was backed up. read more

First off let me say I'm very disappointed in this Zaxby's today. We got there at 11:23am, so the store was just opening I presume. Well we went through the drive-thru and ordered our meals, I ordered a Club sandwich meal and I was looking for something for my grandmother and couldn't see what I was looking for. So I asked if the item was still available or if they removed the item, I didn't get a forward answer. Then it seemed like every question I did ask bothered her so I just ordered the big zax snack meal for my grandmother, paid and left. Well like I said they had just opened, we drove away because we had an appointment to get to in about 20 mins. Well the food was disgusting! The chicken on my sandwich wasn't fresh, the fries weren't seasoned(not even with salt), and the same goes for my grandmother's food! Now I spent $15 on two meals that we ended up throwing away, so yes I'm disappointed and probably won't be returning. If this is how your food is served when you first open, I can only imagine later on in the day :/ read more

They close at 10, I got there at 9:52 and they still had all the lights on and when I pulled up to the drive Thur, they played their welcome message that tell me to order and when I started with my order, someone came on the intercom telling me that they was closed and had someone in the background laughing saying how they got me and when I asked why they led me to believe they was open, instead of getting a answer they cut all the lights off including the drive Thur lights. I started to pull up to the window and go off but thought better of it but I'll never go there again if that's the kind of respect they show customers. read more

Stopped in here about a month ago, past the dinner hour. Ordered the chicken salad. When called to pick up my order, I noticed the bowl was not too clean looking as I walked it back to my table. I looked closer at the bowl and it showed greasy finger marks all over the rim, and even on the area underneath the bowl. Took it back to the counter, they offered to remake the salad, but I refused and asked for a full refund. Never again. read more

Horribly slow and badly trained employees... We asked for our drinks while they made our food but they NEVER gave them to us as we waited impatiently at the counter. read more