Folks, here's the deal: this place gives so-so service at absolute top-dollar prices. I've taken my car elsewhere as well and it is always at least 20-30 percent more expensive at Arbor Motion. (I'd looked at getting a part elsewhere, and that quote was $147...Arbor Motion's price? $233.) This is the kind of shop where you'll have a bill with $100 worth of parts and $600 of service. Want something checked? That'll be $114 of labor just to diagnose. Add to this fact that they are very--ambitious? impatient? eager?--to do work that you haven't agreed to. They quoted me several thousand dollars worth of work, I said I had to think it over, and when I called back to say I wouldn't be doing the fixes, the bill was already nearly $800. If at all possible, avoid this place. It's hard to stomach a place that takes advantage of people. read more

I've been taking my Audi S4 to ArborMotion for detailing since I moved to A2 in October. My car is only three years old. ArborMotion has always provided me with outstanding service. Their rates are reasonable given the high quality of their work. My philosophy is that getting your car detailed is a worthwhile investment. So I strongly recommend ArborMotion for maintaining the exterior (paint!!) and interior of your car in the best condition condition possible, especially in the winter months with so much salt on the roads. Last but not least, everyone I have dealt with at ArborMotion, especially Dawn, Ken, and Martin, is courteous, knowledgeable, and customer-oriented. Absolutely the best car shop and car detailing service in Ann Arbor, and probably among the top 5 in the Mid-West. read more

This place is definitely not worth the price. Expensive to get even basic service done. They charge over a hundred dollars for any hour of labor, regardless of how much they have to do (and it doesn't mean they fixed it, that's $100 just to look at it). There are plenty of better places around Ann Arbor to take your car. Skip this place for sure. read more

I am on a cross country trip from California to Florida. I am doing this in a 1975 BMW 2002. While visiting friends in Ann Arbor, the car experienced a major oil leak. Uncertain about the extent of the problem, my friends and I examined import car specialists in Ann Arbor. Based on Arbor Motion's reviews, I called, explained my situation, asked if they had experience with the 2002 model, and made my sense of urgency clear. Arbor Motion committed to a same day diagnosis and assured me that they are familiar with the 2002. On that basis I had the car towed to the shop. I was immediately impressed by the number of bays, the cleanliness of the facility, and the friendliness of the staff. One of the bays had another 2002 which made me very comfortable that the car was in good hands. I left the car at the shop and was contacted before 5pm to be told that the problem was minor and I could pick up the car. The person who I first spoke to at the shop, Chuck, was the person that called me. He's very friendly and personable. In addition, he's a good mechanic since it appears he was the primary trouble shooter. Excellent communication! When I made a comment about the source of parts, Chuck identified two of the most respected and reasonable 2002 parts suppliers nationally. He offered that if it was my preference to source the parts myself, that I could. Since I was not able to pick up the car for another three days, Chuck assured me the car would be safe and that there was no storage cost. The cost to fix the leak (an inappropriately installed oil filter) was minimal and the staff wished me well with the rest of my trip which had been uneventful until this. A very good experience! read more

Scheduled a detail here, only to show up the morning of and tell me they had no record of my appointment - despite my pulling up the e-mail exchange I'd had with a live person confirming the date and time - and could maybe get to my car "later in the month." I understand human error happens, but this was particularly frustrating as I need my car to get to work and had to take a half-day off (and will now have to do so AGAIN in order to get my car detailed). read more

My husband and I both have had our respective cars detailed here. Very pleased with the professional and personable staff. Our cars look shiny and almost new! Thank you for taking pride in what you do! The shuttle service was a very appreciated bonus~ read more

We have been taking our vehicles here for about 10 years, but this morning was the final straw. While the work has always been fine if pricey, the customer service is sorely lacking. We arrived shortly before they opened and while my husband parked the car that was to be serviced, I pulled to the side in front of the parked cars to wait for him, leaving at least 2 car widths between my vehicle and the building. When the doors were unlocked at 7:28, my husband attempted to enter and was gruffly told he would need to wait outside for 2 more minutes. I can accept that, but then why unlock the door? And why not explain that you're not quite ready, but please come in while you get set up? Any friendly communication. Then, in the 2 minutes before they actually opened, the same employee, with full knowledge of why we were there and how soon we would be leaving, told my husband that we needed to move my waiting vehicle out of his way. He then proceeded to drive around my car (because there was plenty of room) to park on the side of the building. At that point, we left and will have our vehicles serviced somewhere that appreciates their customers and treats them with respect. Do not recommend. read more

My 10-year old minivan looks new again! They did a fantastic job detailing my car, inside and out. I also enjoyed talking to the nice drivers on the free shuttle ride to and from my house. I highly recommend their detail service. read more

These guys are my go to specialists for everything on my Acura SUV. I no longer use the dealership at all. Sometimes I go in with a worrisome problem, they do a quick tweek and send me home with NO CHARGE. As a woman it is great to have a trusted car care company who I know has my best interests in mind. read more

I had a slow leak in one of my car's tires. My father, a retired automotive mechanic, told me to go to a tire shop and have them make the repair with a patch. I'm new to Ann Arbor so I searched Google Maps for the nearest tire shops in the area, and I came across "Ann Arbor Tire," which I believe is just another name for the tire services of ArborMotion. They set up an appointment for me the following morning, so I expected a short wait time. They waited on me immediately upon my arrival. I waited in their waiting room, which is small but very hospitable. The friendly and professional service manager quoted me a price in person before service was rendered. I waited over 90 minutes before the work was complete. The price was $42 for tire patching, and another $42 for tire rotation & balance, which I had planned on getting done. A Google search beforehand told me $20 was the fair price for tire patching, so I was not happy getting out the door for $85. They did take it out for a test drive, top off my washer fluid, and rinse off the outside of my car, but none of that really matters to me. I was happy to get this fixed quickly, and confident that the job was done competently. I do think this place offers superior service, however I myself will look elsewhere in the future for a more competitive price. My experience is that car repair shops in college towns tend to charge unfairly high prices, taking advantage of naïve college students and their parents' credit cards. I also note that this business advertises their membership in the Chamber of Commerce, a crony-capitalist (read "anti- free market") political group that I do not support. read more