A few weeks ago my husband was hit but someone running a red light. Luckily he was fine but his…read moredriver side fender and side mirror was not. After a call to our insurance he got an appointment for a repair but it was weeks away. I was out running errands and passed O'Reilly and figured I would stop in to see if they may have a temporary solution for the side mirror. Now listen, I'm not a car person. I don't pretend to be a car person, I know very little. But I do know when I'm blatantly being ignored and that's pretty. much what happened here. I walked up and down the aisles searching for the mirrors and the guy behind the counter didn't even in look in my direction. I was the only one in the store, hovering over the side mirror replacements, trying to find the matching one for the mirror. I saw him walk by, still nothing. I juggled the big book of parts to look up the number I needed for the make/model of our car and not a peep. Sure, I could have asked for help but at this point I was stubborn. "Ignore me? Fine, I can do that too." Ultimately I wasn't able to find the exact fit I needed but I did get a mirror panel we could cut to size. Better than nothing? I took my purchase up to the counter and once again, the fella barely acknowledged my existence, even while he was ringing me up. And sure, maybe he was having a bad night, or he's just not a talkative person but it either way it wasn't a super pleasant experience. Ironically we never needed to use the side mirror plate as I found the exact size we needed online. So now I have to go back and return the darn thing but I'm not exactly in a hurry to return...

Jose a great guy! he gave me a good engine oil recommendation and is very cordial and nice guy.read more

I needed some new windshield wipers and they were very helpful I finding the correct size for me…read more They even put them on my car and dumped the old ones for me.

The staff were very kind and honest! I've been here a few times and they have helped find what I…read moreneeded, offered good advice, and helped me carry parts. They were easy to work. Great business, great staff!

Huge thanks for superb service! Arrived on the Eve of eve…read moreof New Year in need of a rear brake light bulb replacement for my seasoned Honda. The replacement bulbs are affordable ($10). But Fully expected to have to figure out how to install. "Not a big deal you say"? Actually it is for me @ hubby & family. None of us are Tool- -time Tims " Well wonderful employee offered to take a look to advise. In no time we had them in and were back on the road! Not my first time here- I've replaced several car parts here. But I'm finally speaking as Year end gesture. Thank you Advance Auto!

The worst customer service I've ever experienced. I waited 15 minutes to checkout with one person…read morein front of me. I finally left my items and bought them elsewhere as well as the person behind me. Will NEVER shop at this store again!!

So our honda pilot 2019 had a low battery so we went here to get a new battery and we got it fine…read morebut when we put it in it did not match up so we went back to change and we told them a ton of times that it did not work but they were in denial and then he started to yell so I yelled back it was so long it took 15 minutes, and even though he saw us 30 minutes ago he did not remember us!

I bought a new windshield wiper set last year. Already one of them is broken. So I stopped at…read moreO'Reilly auto parts today. It is conveniently located on the corner of Hewitt and Washtenaw Avenue in Ypsilanti. Plenty of parking and easy to get in and out of. The young man behind the counter was very helpful showing me a variety of choices and telling me which ones he would definitely not recommend and which ones he thought we're good. I picked a windshield wiper and went to pay. He then asked me if I needed help installing it. I said why yes, that would be awesome. Two guys came out to my car and in 10 seconds put a new windshield wiper blade on my car. In and out with the wiper blade replaced in under five minutes! I highly recommend this business.

I received excellent customer service today from Michael A. at the Ann Arbor store! Super…read moreprofessional, polite, and friendly,. This gentleman helped me install a low beam bulb in my car in less than one minute and did it while he was smiling at me and explaining the process for next time; he I didn't make me feel embarrassed about the fact that I couldn't do it. Thank you for continuing to staff great people! I will certainly come back for all my car needs!

Listen, I know zero about cars. Other than how to drive them. SO, when my car's battery went kaput…read moreI called Ford Roadside assistance to come and get me going again. We couldn't pin point why it died (no lights were on, doors were closed, etc) so the tech recommended I take my car to Autozone for them to check the battery to make sure there isn't something wrong with it. Since I don't really do cars I had never been to an Autozone before but the tech told me they'll check my battery for free so I made my way to the newer location here on Jackson Road. I strolled in with no wait and told them what I needed and the nice fella working there grabbed the portable battery tester and came out to my car. Unfortunately, my car was built in an awkward way which allowed enough access for a jump but not enough access to the battery to test it any further. It's just tucked too far back for the machine to work. He took a moment to explain why and what I would need if something WAS wrong (read: I'd have to take it to the dealer since they couldn't access it to replace it). SO, they couldn't help me, but that wasn't their fault. They were extremely nice and helpful. I'd definitely come back here in the future if I had any other issues with my vehicle.

The ignition switch on my 2014 Jetta got sticky. Replacement was expensive, but, as usual at…read moreStadium, their appointment times were firm, they replaced the ignition, which works smoothly now, replaced the plugs and flushed the brake fluid. They also (often it's the small things) got rid of a maintenance alert I'd been unable to erase. Thank you. They always do solid work, and it's a pleasant place.

Mini Cooper engine shut off while going 70mph on the highway and would not restart. Got towed to…read moreStadium Auto Service but they could neither replicate nor diagnose, let alone solve the issue. They had the audacity to suggest several thousand dollars in unnecessary repairs but simultaneously issued a disclaimer stating that they could not guarantee any if these repairs would fix the problem. I was still charged the diagnostic fee despite having nothing to show for their "work," and I got an oil change out of pure necessity. Setting $400.00 on fire would've been more productive than the help I received from TJ and staff. And I still had to drive away anxious at the thought of the car breaking down on the highway again. To top it off, there is now a completely new code showing up that Stadium either caused, didn't check for, or neglected to mention. I'm ashamed to admit that these so-called honest experts totally ripped me off, but they would have made my situation way worse if I had approved any more of their recommended repairs. After my experience, I wouldn't even trust them to fix a microwave meal.

I have mixed feelings but overall not satisfied with this shop…read more Have had our vehicle serviced a few times here for alignment and oil pan (gasket?) repair. We were referred by our specialty auto place that doesn't perform alignments. Alignment went ok no problems after. The 2nd service for leaking oil pan repair. (Our specialty auto place was not available & teen son needed the car to drive back quickly to college an hour away). Brought car in. They held for a reasonable amount of time to get work done. Repair seemed to go well. With significant cost (probably typical cost). However when we returned to our specialty auto place we were told there was a complete mess left of the oil pan repair! We were advised to return the car to Firestone for a redo of the original repair! As well I had to confer directly with the manager (very accommodating) because the receptionist/shop clerk was very evasive when I initially called to request the redo!

My tire sensor came on right I was about to make my 220 mile journey home. I pulled into the…read moreparking lot and the front desk staff were friendly and immediately asked one of the mechanics to assist and check my tires. Carry was very helpful, checked the pressure on all my tires, adjusted to the right level and send me on my way! If I didn't live so far away, I would have purchased new tires there. Thank you for helping me in a pinch today!

Recommend? Absolutely!…read more Mechanics you can trust. David was very helpful in diagnosing my daughter's car, and offering service recommendations. He saved her (us) from spending money on unnecessary repairs. That's unheard of. And for that reason they are the best value. Japanese Auto is our go to shop for maintenance and future repairs. Make sure to make an appointment. They book up quick.

It's been a few years now I've brought our 2009 Honda here. Thanks to the care and service, Betsy…read moreis still running like a champ. Even running up and down the freeway for teen son's trek to school. Solid service honest price quotes swift repair and response Fair prices. They fix requested service item and also keep an eye out for other issues with no pressure to address. I can't imagine taking Betsy anywhere else. Biggest bonus? It's less than a 1/4 mile walk to Washtenaw Dairy for a yummy treat while you wait!

These guys are the best! Always do great work and are very expedient! Can't beat the prices either…read more Very friendly staff.

From the owner: Specializing in: - Automobile Machine Shop Equipment &…read moreSupplies - Automobile Machine Shop - Auto Engine Rebuilding - Automobile Parts & Supplies - Auto Repair & Service

Had a flat on the interstate and Pete and staff fit me in for a new tire just before close…read more Definitely recommend A2 Auto Center.

I had to get my oil changed last minute, they were gracious enough to squeeze me in and they were…read moreSO friendly and quick, AND that's not even to mention that the price is unmatched. This will definitely be where I go from now on!!