Our experience with Arbor View was not a pleasant one. While there were a few employees who were friendly and helpful to our family, the care or lack thereof that our father received during his time there was terrible.
From day one, there were signs. They brought him out to see visitors NUMEROUS times with a portable oxygen tank that had ZERO charge and he had a difficult time breathing. Who doesn't check that before USING them? Arbor View staff.
For the several weeks he was there, we could not go to his room except one time which I'll further explain later. On a regular basis, he was not propped up in bed as he needed to be (COPD and fluids in lungs), leg or arm hanging dangerously off the bed. We would go to his bedroom window and try to call him so at least he could see us when we tried to speak with him on the phone. They lost his hearing aid 4 times, due to improper insertion, with the final time never being found ($3k value).
Several times they did not change his clothing or bathe him for days. One time after returning from the hospital when he had COVID, they left his hospital gown on him for FOUR days, until I complained. When he did come back from the hospital, they actually let me go into his room as long as I was gowned, masked and gloved with their PPE. I was appalled at the site. There were bags of diapers and clothes overflowing over his recliner, same on top of the dresser, including a bag of Cheetos spread on the small dresser (not something he ate). There was a phone on the nightstand, but it was not his phone. His was way underneath the bed, along with his hearing aid and trash. It took me almost an hour to clean up his small area.
I had weekly conference calls with the social worker and director of nursing to talk about the issues. They would address our concerns often with "we're working on that". "We're hiring someone for that", or "I'm going to make sure that gets taken care of right away". A promise to get Dad an inflatable mattress immediately to prevent bed sores, did not happen under Arbor View's care. The majority of these responses or promises were made by the director of nursing, who was fairly new, likely understaffed, but nonetheless couldn't/didn't do what was necessary to take proper care.
Dad declined quickly, due in part because of the subpar care and attention he received at Arbor View.
We ended up having to bring in Hospice care (they were amazing) and it was interesting to see Arbor View step up their attention, knowing an outside group was overseeing what was happening. We were told by Arbor View that when hospice determined Dad's end of life was likely just a few days away, that they would move Dad to a private room that the nursing home used for private meetings etc., so that family could come in without time limitations and spend his last few days together.
When that time came, and hospice told Arbor View his time was short, they wouldn't move Dad until an Arbor View nurse made the call. Not what we were promised. I had to get pretty heated with them to finally move Dad. To their credit, the room they moved him to had comfortable seating for family, subdued lighting and a peaceful area with none of the normal outside interruptions.
Unfortunately, Dad only made it one day before passing, so our face to face time with him was limited.
Five days after Dad passed and we told them we wanted to come and get his belongings, they sloppily dumped his things on a cart, and overflow items including his TV (with someone else's remote) more clothes and personal items dumped on a chair in the vestibule. Anyone walking in and out of the building could have walked out with any or all of the items. When we started taking piles out to the car, no one even came out to make sure it was family who was taking the items.
We never heard another peep from Arbor View - we are sorry for your loss, can you give us feedback, etc. There are so many other documented issues we had with Arbor View - too many to list here.
Please find somewhere else for your loved one's care.... read more
