6 stars+, I need more stars to rate my experience!!!…read more First of all, I had been freaking out over possible bad news from my blood tests the week prior. Apparently, I needed to have a liver biopsy done. All of this coupled with nightmare colonoscopies I've had in the past AND 18 years of dealing with military and VA doctors (I'm recently retired Air Force) and I had already worked into a panic attack and unable to sleep, fearing both the procedure AND results. My anesthesiologist, Mr Tiger, called me the day prior and gave me very informative details and reassurance that the procedure would not be difficult. The next morning, I was going to the room right on time. Mr Tiger made both my wife and I comfortable, and spoke with the doctor to help me start with some medication to ease my nerves. By the time I was taken into the procedure room, I already had another excellent technician start the sonogram, and very soon afterwards my Dr, Dr Suh, introduced herself and again explained the procedure, ensured I was more than comfortable and we talked about personal experiences that we enjoyed to relax. The next thing I know, the procedure was over before I even knew it had really started! Back to my room, and some pain slowly started creeping in. The push of a call button, two pain meds later, and I feel good enough to write this message after meeting a manager, Tammy, and expressing my gratitude for a wonderful experience. I performed Quality Assurance - type work for the Air Force for a long time in my career. Everyone knows that people rarely praise, and usually only complain! Friends, if you have good service and experiences, please take the time to write about it! Employees deserve it just as much as those who deserve complaints, and being recognized does your part to help keep the good people there for us! Thank you Mr Tiger and Dr Suh - your care and professionalism is what all patients and all of society deserves in any setting. God bless! David Russell

Fellow Austinites. Please Boycott Austin radiological associates when considering your imaging…read moreneeds. Ever since they outsourced their scheduling to a call center overseas it is nothing but agony to schedule with them. I know that they would prefer you to not call but I can never access their online scheduling portal even though I allowed their system to choose my password and then dutifully saved it. So, I had two different exams to schedule and even though I knew it was a long shot ( and even said as much to the rep) I waited on hold for almost 30 minutes. I waited because often my phone won't ring anymore ( Santa says he's bringing a new one) and I was hoping for same day, same place. I finally get through and we played twenty questions to get me verified even though my name, phone number, DOB and insurance should be on file. After I explained the situation and what I was hoping for the run around began. She kept repeating the types of exams over and over and naming dates months out but not locations. So if she was looking at open dates she should know which location, right? Why not say so when mentioning the date? Then when questioned why February ( one exam is a screening covered 100%) she claimed it was to do it in one day but still didn't tell me if it was my preferred location or one of their other eleven. This went on for over forty minutes and I could hear a man in the background making comments and laughing. I finally made both appointments, not together, not even this year for the screening so they screwed me on the benefit for next year. It was so bad they even said they had an appointment for the screening at my preferred location this afternoon but when I questioned if they could verify my insurance in that time ( a couple of hours) suddenly she was looking at 2026 and when questioned about that she said they had no appointments before that date next year. So no available appointments until December of 2026? Okay. I was under the impression from having spoken with their corporate office in the past that they only open their schedule a couple of months at a time. It is like this every time you try to contact them, and awhile back I showed up at a location that had my information for almost a month but when I got there they said my insurance had not approved the exam and tried to deny me. I sat on a bench in the lobby, called my insurance company and was told they had approved it within two days of it being submitted but ARA had never followed up. I had to go in and give my phone to the reception so the woman could put in the approval code and verify she was speaking to the insurance rep. Unfortunately I cannot get my images any where else this time but this will be the last time I use ARA. We have private insurance paid for by my husband's employer and they pay out well and rarely ( almost never) deny a claim. These administrative positions should be filled by American citizens in the community as they used to be. People do a better job when they are members of the community they serve. Every time you get routed to Pakistani or Bangladesh they just want to waste your time. I started the forty minute conversation trying to be patient and understanding but ultimately lost it. Especially when I was asking a question and she started speaking over me. I tried to call corporate just to verify she had actually managed to schedule the exams since she couldn't seem to understand the calendar program and how it worked and also find out what I needed to do to access the portal next time and the line kept disconnecting when I pressed one . So I let it ring through to the operator who thought she was that woman Veronica on FB. You know, the one who hangs up on and threatens customers? And I was politely explaining to her because she wasn't the scheduler who was difficult to deal with but she decided to just keep putting me on hold, she didn't even say why the first time. I promise I was being respectful with her even though I had finally lost it with the other woman. Obviously there was an issue but she didn't even have the respect to listen before deciding not to be helpful. Enough is enough. Consider taking your healthcare elsewhere. I spoke with Touchstone but they were also scheduled out too far,and I would need to contact my physicians and have them resend the orders before scheduling. However, I got right through, she listened and empathized and gave me the address and fax number in case I did want to wait until January. I ended up calling my Drs office for one scan because it's pretty critical to see if they even booked the appointment at ARA.

Angie/ Angela (sorry don't remember exactly) is an amazing nurse! I hope everyone gets to…read moreexperience kindness and type of care like I received! The whole staff was great but she really went above and beyond! Also the front desk woman for the ER (blonde dreads) was very sweet and informative about my options.

Took my daughter in with ear infections, as we found out the next day at a REAL Scott & White in…read moreRound Rock. After being seen by two muslim women they said she was fine a told her to go back to school the next day. Ear infection in both ears, runny nose and congestion was found by a pediatrician in Round Rock. we believe they wanted her to go to school and infect more children. They also demanded a Covid test, we walked out and will NEVER return. Spoke to lawyer about a malpractice lawsuit against this place!!!!

DO NOT RECOMMEND! Came to this location for MRI (3 body…read moreparts) i was in there for 2HOURS! Just for them to come tell me i have to come back another day for another part, because " my time ran out"! As if it was my fault they were training a new employee! Out of everyone they know how uncomfortable an MRI machine is. Today, i came back to my appointment, and in fairness i was 11 min late. They didn't allow me in because my time slot was only booked for 30 min... Acted like nothing they can do, as if they are not wasting my morning because this should've been done in one session! WILL NOT BE COMING BACK TO THIS UNPROFESSIONAL FACILITY!

Each interaction from the initial contact phone call I had with this office was professional and…read moreaccommodating but above all friendly, never rushed. that says alot about Patient care. The nuclear technician Brian who administered my test was so kind and explained the procedure to me step by step which was so helpful and made me feel less anxious. The radiologist, Dr.Patel, who began the test was also very nice and diligent in her approach and I barely felt the injection. I would return here in a heartbeat.

I went in to have my perma-cath access removed. Everyone was nice, friendly and professional. They…read moremade me feel comfortable and my cath removal was a piece of cake.

It was not crowded. I had an appointment to have my fistula evaluated. It was a little chilly…read moreinside. The check-in nurse was professional and efficient. They detected some narrowing and fixed it. There was some pain but that's to be expected with large needles. Overall,the experience was tolerable. I would do it again.

Unfortunately I am a frequent visitor to ARA and should get frequent MRI miles! ARA is absolutely…read morethe best place I have any imaging studies done. No waiting, front desk very friendly and efficient, the techs and staff are very knowledgeable, professional and explain things along the way and answer any questions. They re extremely good! -Paul C

I have (unfortunately) had to have many scans at this location and each time they gave exceeded my…read moreexpectations. They're always on time, kind and courteous, and get me in and out quickly. If you need imaging done, they are top notch. They also provide you with your results quite fast!

They are fast and courteous. They acutully remember what treatment I had last. THey have private…read moredressing rooms and lockers to put your purse and keys. I love all the parking lot spaces. I never have trouble finding a parking space. There is almost never a wait because there are so many workers behind the counter. I fill out my info ahead of time usually so i am in and out of registration.

I am beyond pissed, I've been waiting 3 weeks to get a CT scan done and my appointment which is…read moretomorrow has to be rescheduled due to my insurance pending authorization. I called my insurance, they say, yes that's correct, your referral was submitted today. They need 2-3 weeks for approval, I've been waiting more than 3 weeks! I don't get a "sorry" from ARA, no, what I get after mentioning my concern with the pain I'm going through, "you can keep your appointment, sign a waiver that you'll self pay then fight it out with your insurance company" Now that's great customer service! I can't even blame them for incompetence because on the same call I was told, "it was your doctor's fault for filing it under the wrong patient." Unbelievable.

Austin Breast Imaging is a specialty medical practice in Austin, Texas, specializing in breast…read morehealth and diagnostic imaging for women. Austin Breast Imaging focuses solely on breast imaging, allowing the staff and radiologists to develop deep expertise in this specialized care. Ever year for the last 25+ years I undergo a routine mammogram screening. It is uncomfortable but a necessary procedure to ensure proper screening for breast cancer. Early detection of breast cancer is key to remediation efforts. Connie, my radiologist technician made the process as easy as possible Until next year...

I'm still very pleased with my entire experience with Austin Breast Imaging. As soon as my doctor…read moresent over the lab order, they called to schedule the appointment. Everything was handled smoothly. When I arrived, my insurance card had been updated, and taking care of that was a breeze. The technician was terrific, as each one has always been before. She showed professionalism in her care. I always have great confidence in the quality of images that are taken. I've never had an insurance issue come up. Annually things are processed correctly.

This adulting life is for the birds, the birds. Thankfully this imaging location makes it a bit…read moreeasier. Appointment scheduling was super easy and efficient. Reminders up until day of just in case you forget along with the pre-paperwork completed online. Their door says open at 7am vs Google maps sites that have 8, so I arrived about 5 minutes before the appointment at 8. Got into the back a bit late, with everything else going as planned. Joan way my technician and she was so pleasant and friendly. Made the process less stressful and efficient. She gave clear directions and only had to redo one item. The changing rooms were nice with and according style door with magnets so it's not just a sheet covering the opening like other places. Even the gentlemen who did my checkin was friendly and efficient. Helped to have the prework done.

Great service, really felt they cared. I went to the wrong location so I called to let them know I…read morewas on my way. They were very understanding and let me come. Even though I've probably had at least 20 MRIs at this point, they made sure I understood what was going to happen and that I was ok. Getting the IV was pretty painless too. This is a great and clean location.

Central Park Imaging is how health care services should be. A human being actually answered the…read morephone, was polite, and clearly wanted to earn our business. They treated me like a person (not a faceless #). Go CPI Team!!! If you take your imaging biz elsewhere, you are making a mistake :)

Love this place!!! Prices are very affordable, everyone is so friendly and made me feel very…read morecomfortable during my visit. The quality of care is amazing. I will be going here for any future imaging I might need, and I would recommend to all!!

My doctor sent me to get and ultrasound and mammogram. They called me to set up an appointment…read more You can not eat before the ultrasound. They wanted to schedule the mammogram at 9 and ultrasound at 10. I explained it wasn't good because I was diabetic and she understood. She rearranged a few things and got me for the ultrasound at 8am. I arrived early in case I needed to fill in paperwork. Boy, was I glad I did, lots of paperwork. As I walked in, I saw cleaning staff cleaning the huge open foyer. CPRFIC shares a building with the pediatric hospital. Walking in the office, only one other patient at the front desk. I took a seat away from the front. The receptionist left the patient at the front to bring me my paperwork to fill in. Typical healthcare papers saying they are responsible for nothing that happens. Ten minutes before my appointment and the receptionist call me to the front, took my paperwork, asked if I had any questions, confirmed all was covered by my insurance and sent me back to my seat. Right at 8AM, I was brought to the back. The technician who did my ultrasound was pleasant and friendly. She made me feel at ease. The whole process was relatively quick. She brought me to a private waiting room to wait for my next appointment. This gave me time to eat the turkey wrap I had and drink water cause I was thirsty. Within ten minutes, 20 minutes before I was supposed to have my mammogram, I was greeted and taken to a private room. Got dressed in the ugly gown they handed me. I must say the process was not as bad as I thought it would be. Not pleasant by any means, but not bad. Kudos to the staff. Professional yet friendly.

Absolutely the most unreliable and unprofessional medical establishment I've ever been asked to go…read moreto. I have had 2 appointments canceled and told I need to call to reschedule, then I showed up to the address provided only to be told it's the wrong one. It's another building over. I finally get to the right place (completely incorrect address) and am told I'm late and need to reschedule. This is totally unacceptable, what kind of low-effort business is this? The young man who told me "sorry you're late," simply rolled his eyes at me and shrugged when I shared all this. If I could give 0 stars, I would. Avoid this business at all costs. They simply do not care.