I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Very disappointing experience. I provided three different insurance plans and not a single one was…read moreaccepted, which was already frustrating. The first eye exam itself was a terrible experience. I didn't feel like I was being treated by a doctor at all. The communication was rude, and I felt uncomfortable the whole time. Six months later, I came back to ask about getting a second exam for contact lenses, and I was made to feel degraded, like I was bothering them just by asking. The lack of professionalism and basic manners made the whole experience really upsetting. I left feeling bad instead of cared for.

Audrey went very much above and beyond for me. I have a couple different fairly mild problems…read morebesides just "needs reading glasses," but I am sensorally (is it a word? it is now) a total snowflake. I had previously just given up glasses because my last Rx gave me headaches (and my previous doc couldn't figure it out). Finally saw a new OD. Brought the Rx to Good Look on a whim. My doctor's first Rx was overkill. Second Rx wasn't overkill, but every glance to my periphery felt swervy and icky. I was about to throw in the towel, but Audrey basically sat with me to try and troubleshoot, taking the extra time that my OD couldn't. Between attempt #2 and attempt #3, Audrey took the initiative to reach out to my last doctor to get a full history of what I'd been wearing (and what really hadn't worked), hypothesized that while most people get used to the corrective lenses for astigmatism, my eyes just weren't having it. Audrey redid the lens again with less than a day's turnaround and comped half of round #2 and all of round #3. I am wearing those glasses right now to type this review up. These glasses are awesome. And Audrey is also unequivocally awesome. I will definitely be back when I need more glasses.

Audrey was a one of a kind glasses expert. She took so much time with me to determine a pair that…read morewould really work on my face and that I would truly love. She's empathetic, experienced, and a total boss. Not to mention her selection is great! Please consider choosing her lovely shop to get your glasses.

Easy to find location, easy parking and a very nice, attractive office (that looks brand new, but…read morehas been there for several years). Everyone there as pleasant and professional. The optometrist was very knowledgeable about contact lenses and was very familiar the ones I've been using for years. I would recommend Gaze to anyone who was quick, responsive and professional eye care.

did very little research on Gaze before my first appointment with them today, so I was absolutely…read morebowled over by how incredibly welcoming Dr. Ah-Kiné's practice is from the moment I stepped inside to the moment I left. The interior of the practice itself is decorated with obvious delight and joy, with a clear emphasis on being a safe space for clients. Dr. Ah-Kiné fosters a sense of relaxed competence and straightforward communication that is all too often a rare thing in medical professionals. They explained the procedures as they performed them, gave no judgements or lectures for any information I offered (I'm getting better about sleeping in contacts, I promise), and overall gave me their full attention for the length of my appointment. Mac was similarly a warm and welcoming help in discussing options for contact pricing and glasses, and the front desk staffperson was prompt, friendly, and had truly fantastic eyeliner wings. :) Overall: Gaze is 100% my new go-to eye doctor, no question about it. Thank you, everyone at Gaze Optical, for such a positive experience.

I had the great pleasure of meeting Dr. Zheng and had an excellent consult and eye exam with him…read more I was very impressed with how thorough and efficient he was and how kind he is to his patients. Dr. puts his patients first and goes out of his way to help them and answer their questions. No question is ever too stupid for him to answer- and he respects the inquiries of all of his patients. I always feel that I have received the right answer when I go to him. He also has a wonderful assistant called Angel - who is appropriately named as she is such a sweet woman! I do hope Dr. Zheng continues to be in practice as long as I am in the Boston area as I will not go to any other eye doctor! Thank you Dr. Zheng

I was warmly greeted by Angel when I walked in to purchase frames & lenses. They answered all my…read morequestions with thorough knowledge of their nice selection of frames & lens features. They got my insurance coverage set, quickly & efficiently. I walked out in a half hour or so with my order on the books, with a copay of $20. Couldn't ask for more.

High tech tools and expertise. We love visiting Dr. Barr specifically. The Office staff is…read morewonderful and helpful. Thank you!

Quickly examined, tested and treatment applied. Very professional and office well equipped and…read moreorganized. They take Medicare and private insurance. Been going there for year when it was Dr Bennett's practice.

I'm a repeat client and he is always kind and has a great selection of glasses. He doesn't take…read moreinsurance but the price is always right 2 for the price of one you can't beat that and you can use your flex spending. He can make your glasses there and they'll be ready in a couple of hours. If he doesn't have your lens he will order them and will be there in no time at all. I just bought my first pair of glasses with progressives, yes we will all get there some time in our lives lol. I'm now stylish af and can read fine print haha( see pic for my red pair) he will let you know what fits your face and what's best for your prescription. You must visit Michael it's a no brainer! Fyi limited hours on Saturday 10-1pm not open on Sundays. Support your local community!

I fairly recently visited Michael for the first time and I quickly discovered his integrity,…read morepatience, generosity and kindness. When I went back with what seemed like a problem with the main (graduated) pair it turned out that the prescription was a little off. He did not charge me for the new lens (based on a new prescription)! In passing I had mentioned that I realized I didn't really like the reading glasses after all, and he exchanged the frame, again without charge. He knows his business and values his customers, and I am now a loyal one.

Unethical and unprofessional experience at Harvard Square Eye Care…read more On July 28, 2025, my daughter went in for a routine eye exam. The appointment lasted about 25 minutes, including dilation. At the end, the office charged her for a contact lens exam, even though she was never told it was being done -- and no contact lens prescription was provided. When I questioned the charge, I explained I wanted to speak with the doctor before paying. The office manager (Kathy A.) told me I could not leave without paying. When I refused, she became visibly upset and told a staff member to cancel my daughter's prescription on the spot. This felt like a threat and retaliation. The next day, the staff member (Kyle) admitted that they often withhold prescriptions if patients don't pay upfront, and that the cancellation was ordered because they assumed I wouldn't pay. I emailed the doctor, Dr. Shah, for clarification on whether a contact lens exam had even been performed -- but never received a reply. Ultimately, they sent only a glasses prescription, not a contact lens one. This kind of behavior -- surprise billing, withholding prescriptions, and refusing to clarify services -- is deeply unprofessional and possibly unethical. I've filed a formal complaint with the Massachusetts Board of Optometry. Patients deserve transparency and respect -- not billing pressure and threats.

From the moment I arrived, I was gaslighted and emotionally abused by the manager, made to feel…read morelike my concerns were invalid. The optometrist then yelled and screamed at me--verbal assault that left me feeling humiliated--and the first eye exam was completely mishandled, resulting in the wrong prescription that wasted both my time and money. I am filing complaints with the Massachusetts Board of Registration in Optometry and the Attorney General's Office - Consumer Protection Division. Anyone considering this business should proceed with extreme caution.

Overall great experience. Doctors were very attentive and…read moreaddressed all our questions and needs. I came here with my mother - who had an eye exam here. They treated my mother (who is older and does not speak English) with empathy, and understood what she articulated well. The staff was great helping my mother with testing and also helped her with glasses. When I checked in - they went through insurance coverage with us and everything was clearly explained.

I had a really good time! Doctor was really good. I did…read morehave dry eyes for a long time and finally a doctor addressed it without just tell me to use eye drops. I will be returning for a dry eye treatment (IPL). Staff was excellent helping me with my glasses and explaining contact lens coverage to me through my insurance plan.

My husband & I have gone to Arlington Vision for almost 40 years. John Dunn has been wonderful to…read moreus both. I have developed eye issues as I aged. I have had some complicated prescriptions because of this. If John has a question he goes right back to the prescriber for clarification. John has a wide selection of frames. Over the years I have come to rely on John to help me pick them out. He always shows me two or 3 frames & inevitably I usually settle on one that he selected. We are hard on glasses in our house & John has helped us in a pinch over the years. I wouldn't go anywhere else for glasses & can't recommend them highly enough.

Very knowledgeable, great business with lots of selection! My wife has been a happy customer for…read moremany years and I had a great experience there.