I bought my spa from Leisure Times in 2006. Still running great thanks to my hard work and the…read moreincredible help from the owner Tim and his guys. I bought a mother board on line to save a few bucks and Tim took the time to walk me thru my problem, made up a replacement jumper at no charge and stayed with it until I got it going. Wasn't even his part! I recently had a leak and Tim and the southside guys probably spent an hour and a half helping me. Think I spent $8 on a gasket. If you like to maintain your own stuff, these guys are the best. And if you want them to service it, lots of experience. They know what their doing, their honest and their prices are great. I don't write these reviews but this company deserves the attn. Gerald Ray

I've been stewing on this for a long time and over the weekend was talking to my cousin about our…read morepool heater issues. My issues, I bought a new Hayward pool heater a few years back. Took these idiots 6 months of not working, several times coming out to discover (from a tech out of Texas) to realize that the gas line/pressure was not high enough. I got a plumber out to up the pressure and lo and behold it worked, only to start leaking within 6 months. They sent out a tech only to tell me damage was due to high chlorine (salt water pool) and voided the warranty! And yes Jordan was a total *ss when you try to talk to him. Next issue, my cousin had a heat exchanger replaced and within 2-3 months it's leaking!!! Leisure time would not do anything about it until 2-3 visits to the store when "Mr. Friendly" Jordan decided to have a repair tech come out to his house. I was at the house along with my cousin when the tech took the heater apart and it clearly was broke at a seam in the heat exchanger, all 3 of us witnessed this along with a video we took. About 3 weeks later my cousin finds out voided warranty because of no back flow preventer? I called Jordan had explained that the video shows a back flow preventer?? "We only go on our techs word and the warranty is void!!! People please, do not purchase anything from these people, they will find any reason to Void your warranty, even if they have to make something us to void it as in both of these issues. The funny thing as I'm typing it my phone shows a comment under the comment that says "This review is looking pretty epic! Nice! If you can see from Mr. friendly Jordan's response, it's all about lie and deny. The technician never tested my water level to see the chemical level! I was there when he showed up. As far as my cousin's pool heater myself, my cousin and the technician all seen the seam leaking in the pool heater. All three of us agreed that it must've been a manufacturers defect because it was on a seam! However, Jordan wants to push the blame onto Hayward to make himself clear from the damages. Which I understand it's not leisure times fault, but Hayward's for a faulty heat exchanger. However, the technician said they were going to send the heat exchanger back to leisure time to have it inspected. So Mr. Jordan, who then inspected the heat exchanger? If the technician said it was going back to your shop to be tested. Final word on this leisure time will lie and deny any type of warranty claims. And they're not the friend list bunch of people when you go in!

Mike and Kathy are great and probably the best in the business. Wish we could have had them build…read moreour pool but we will use them for everything else.

I've always had great experiences with Fox Pools of Oklahoma. The staff is always friendly, and…read moreMike and Kathy are always there with the right answers. The quality and quantity of the pool products are great. Highly recommend them to anyone considering a new pool or needing opening/closing or pool supplies.

I have been dealing with Cardinal Pools for years. They are always friendly and helpful. They have…read moreinstalled sand filters and pumps and every year they provide me with water analysis to get my pool up and running. I don't know what I would do without them. Liz, you have a customer for life! I so appreciate all of you.

There are multiple anchors not connected! I paid, or thought I had, to get this corrected! I am a…read morelegacy Cardinal customer I believe and have come to expect better from y'all. Feel free to cal me.

I contacted Big D's Pools about repairing my above-ground pool. He came out to look at it and gave…read moreme a verbal quote. I asked him to send me the quote afterward, and he said that payment wouldn't be due until the job was completed, which sounded good. Unfortunately, I never received the written quote. I texted him again several days later asking for it, but never got a response. I'm not sure what happened because the initial visit went fine, but the lack of follow-up and communication was disappointing. I would have appreciated even a quick message letting me know if he was too busy or no longer wanted to take the job.

Showed up on time and replaced my pool liner in a few hours. Carefully removed old liner with…read moreminimal effort. Excellent work.

wonderful person with lots of talent & experience in pool construction and he is hands on no sales…read moreperson to deal with just the owner vetern of usn famly owned & operated 5 thank you sir

Pool liner installed clearly was not the correct one for our pool. Wrinkles everywhere and the…read moreliner was falling out of the wall with it three days. When we called to request them to come out and fix it they never answered or returned calls. Do not hire this business.

We bought a hot tub from Emerald Springs in May of 2021. The experience during the process of…read morepicking everything out was good. The details that differentiated one hot tub from another was explained in detail and Randy was very helpful as we went through the process. I have waited until now to write this review because when you spend the amount of money that it takes to buy a new spa, it is the ongoing service, support, and overall experience after the sale that really matters. Randy and the team have been very helpful, professional, and gone out of their way to ensure that our experience with the product we purchased has been very good. With the questions we have had they have offered solutions, product samples, and suggested alternatives that we had not considered. They were helpful in ensuring that our experience over the last year and a half with our hot tub was excellent. I can highly recommend Emerald Springs for both the purchase and service of your hot tub.

Great customer service and delivery. They went above and beyond to ensure we were taken care of…read more They ensured the hot tub we ordered was of utmost quality and ensured it was set up correctly. They were Kind and respectful and explained everything about the hot tub to us. Most professional place to purchase your hot tub!!

Would we recommend Corbin Whitlaw / Tier One Pools?  No!  For starters, our project kept getting…read morepushed back.  It was initially supposed to start on 7/28 but didn't actually get started until 9/4.  Corbin was only on site one time, and that was for about 15 minutes towards the end of the build.  His crew was great to work with but they couldn't make some of the decisions that needed to be made. Corbin took us to see the same pool design at another location and we liked the way it looked.  However, the bubblers on their tanning ledge were in a direct line while ours are offset.  This affects the way we can set our lounge chairs.  They installed the wrong heater.  We paid for a 400 BTU and they installed a 250 BTU.  It was also for natural gas and we have propane, which they knew because they dug the hole for the propane tank!  Once this was pointed out to them they said they would not do any more work until we made the final payment!  Per the contract, the final payment isn't due until the work is complete. After that, Corbin and his crew ghosted us.  They also left us with a green pool and we had to hire someone to clean it.  They couldn't believe they'd left our pool like that and they were surprised how much gravel was in the bottom of the pool. We finally had to get an attorney to help us get the job finished.  Now Corbin is ghosting us again on warranty work because we have issues on the equipment and he is not going to provide us with any answers.  We've, once again, had to get our attorney involved. One other thing:  Tier One Pools did NOT build our pool house.  They poured the concrete slab but that was it.  His ad implies they built the "complete backyard experience."  That is completely false.  There are also reviews on his page from crew members and ex girlfriend's who have NOT had pools installed.

Corbin put in a pool for my neighbor and there was some damage to my fence and property. He made…read moresure that the contract in place was followed and everything was repaired perfectly. All repairs where to my expectations with his directions. He knows how to get things done and is a great facilitator. HE CAN GET IT DONE FOR YOU NO QUESTION!!!! He backs his word all the time. This company ca be trusted to get the job done!!!!!

Kirby, did a great job on building our original pool and later upgrading the system. It has been…read moreover 20 years and the pool and systems have worked great.

Friendly and fast service for a repair on our pool pump! I highly recommend this company!read more