Wonderful service with well trained employees. Answered all of my questions and had fair pricing…read more Owned by a local family. Shopping local owned businesses means a lot to me and my family

We are so happy with our purchase. Bullfrog also gives excellent customer service after the…read morepurchase.

I spent over $11,000 on a pool from this company just two weeks ago, despite living an hour and a…read morehalf away. I trusted their recommendations and purchased the pool vacuum they sold me. I followed the instructions exactly, and a part became permanently jammed into another during normal use. When I contacted them, I wasn't asking for anything unreasonable. Instead of taking care of a customer who had just spent over $11,000, they wanted me to pay $30 in shipping for a replacement part worth around $10. That isn't good customer service--it's nickel-and-diming customers after the sale. The issue isn't the amount of money. It's the principle. Businesses that value long-term customer relationships understand that taking care of a loyal customer is worth far more than squeezing a few extra dollars out of them. As a result, they've lost all of my future business. I won't be buying chemicals, accessories, replacement parts, or recommending this store to anyone. I'll be buying locally or from Amazon instead, where customer service is often far better. If you're considering spending thousands of dollars here, ask yourself how you'll be treated once they've already got your money. Unfortunately, I found out the hard way. *NOTE: Real 1st name not real last name initial but they know who I am!!

Update. It's been a month and we're still being fed lies and now have a pool with a crane sitting…read morefor a week in our front yard! Holy cow. You think it won't get worse...IT DOES!!

Most everything you need for your pool and spa. If they don't have they will order it for you. This…read moreis our go to for our pool maintenance cloudy and we can't get it clear bring a sample test it exactly what you need to clear the problem. Excellent customer service! .

I bought my spa from Leisure Times in 2006. Still running great thanks to my hard work and the…read moreincredible help from the owner Tim and his guys. I bought a mother board on line to save a few bucks and Tim took the time to walk me thru my problem, made up a replacement jumper at no charge and stayed with it until I got it going. Wasn't even his part! I recently had a leak and Tim and the southside guys probably spent an hour and a half helping me. Think I spent $8 on a gasket. If you like to maintain your own stuff, these guys are the best. And if you want them to service it, lots of experience. They know what their doing, their honest and their prices are great. I don't write these reviews but this company deserves the attn. Gerald Ray

I hired modern environment to do my landscape. Jake and his crew were very professional and did an…read moreamazing job. I wanted low maintenance backyard. They did artificial turf and some desert plant. In one week they turn my backyard from pile of dirt to an amazing space. I'm very happy and will hire them again in future to do my front yard. Thank you.

Bryce asked for email and phone: I responded with : Asking for a quote for 3400sf of lawn aeration…read more The reply I get from Bryce: "Still can't give you a quote without an address but no worries. Have a great day. Good luck"... I asked for a quote and get instant smart azz. If you don't want the work, don't raise your hand. Thanks for showing me that before I got the credit card out. Response to Harvey, Bryce whomever: You do realize you never asked for my address, right? You asked for an email address and phone number. But even if you had asked for my address... If your business finds your reply as acceptable, you've informed me I have no desire to move forward with your company. I could give you some great examples of a proper reply, but you either already know or don't care. As you say "Good Luck!" same sentiment even.

We purchased a 30ft above ground pool. The day before installing, they informed us that we needed…read more9 tons of sand (additional cost) we had been told that the price included all installation needs. Wrong!! They showed up to install the pool at 5 pm on a Tuesday evening. They did not use all the sand asked for and left it piled on my grass. The installer was very unprofessional with me when he said we may need more sand, why the did not use what was there he said it would not help. They were unable to complete the installation and left at 1030pm, said they would need to return to complete. We waited 2 days an not on person showed up to finish. They had not even installed the skimmer and return for the filter system. Matt Hale told us to start filling the pool and he would get someone to install the items. The liner had not been stretched and there were creases and wrinkles all over. Being on a water well filling was taking a long time. Lord and behold the storms came and the pool collapsed. We contacted Family Leisure about this and Matt Hale said that it was not their problem anymore and to file a claim with my homeowners insurance. Family Leisure did say they would come and change things out for $4,700.00 pluss. Needless to say I will never use or recommend this company again or to anyone for the service we were provided. Absolutely a disgusting way to conduct business. John C. Guy

Came to update my review. To add to all of the install problems and not being sent the proper…read moreequipment/chemicals we now have to buy a whole new permasalt system that was used for MAYBE 5 months total. I mean we could order a new power cord to see if that's the problem but if it's not then we will have to spend another $400 for a new system. Conveniently enough our system is just out of warranty. They offered no help whatsoever. All they want is your money and once they get it, they don't care about the issues you have. This company is a joke.

No response and any lack of action by staff on voice messages when owner is only person who can…read moretake action. We paid $10,000 down payment they came to do concrete estimates and never replied with info nor returned calls. Had to claim fraud in credit card to get my money back after months of trying to work with them. Beware!

We purchased our pool in 2021. Our pool is 35' with the deep end at just over 6'…read more The week after install, our pump stopped working. We called Aqua Haven to be told we would need to contact a repair person. When we attempted to set up regular service, we were told they didn't have availability. When it was time to close the pool, we were told they didn't availability. When we reopened the pool this spring, it had "floated," due to a leak. When we contacted the service department at Aqua Haven, Cody took the case and told us within days that our warranty was void because we used someone else to close the pool. We contacted multiple other repair companies and were quoted absurd amounts to fix our four year old pool. We are having it removed instead. 50+K for a few summers of swimming. Aqua Haven has great service until the day after install. Then you are on your own. Know what you are getting into.

Great customer service and delivery. They went above and beyond to ensure we were taken care of…read more They ensured the hot tub we ordered was of utmost quality and ensured it was set up correctly. They were Kind and respectful and explained everything about the hot tub to us. Most professional place to purchase your hot tub!!

Bought our Hot Tub from Emerald Springs almost 6 years ago. Over time, some things wear out…read more Steven, their Repair Man has been EXCEPTIONAL.

I felt so reassured here. I bought an inflated hot tub and was so lost on chemicals. First, I…read morecalled and talked to a woman that was so helpful and reassuring and kind. Then I took in my water sample and the manager helped me. He was so patient and kind and explained everything. He didn't try to sell me things I didn't need and gave me great advice. I was worried before I went they would think I was stupid, but I never got that feeling at all once I called or got there. It made me feel better about being able to manage this and get advice.

Helpful, friendly staff…read more Wide selection of products. Frequent sales.