Great customer service and delivery. They went above and beyond to ensure we were taken care of…read more They ensured the hot tub we ordered was of utmost quality and ensured it was set up correctly. They were Kind and respectful and explained everything about the hot tub to us. Most professional place to purchase your hot tub!!

Bought our Hot Tub from Emerald Springs almost 6 years ago. Over time, some things wear out…read more Steven, their Repair Man has been EXCEPTIONAL.

Most everything you need for your pool and spa. If they don't have they will order it for you. This…read moreis our go to for our pool maintenance cloudy and we can't get it clear bring a sample test it exactly what you need to clear the problem. Excellent customer service! .

Leisure time has been my go to for all my Pool needs for the past 22 years, Tim the owner is…read moreextremely knowledgeable and always willing to help. Unfortunately one of the young men that works there I believe it's Tim's son does not like me I feel because of my political views. For context like everybody in Oklahoma City over the past four years have had lots of problems with algae blooms and we all shared my frustrations but when I was in there earlier this year I think his name is Jordan told me to wait outside the "testing"area. After 10 minutes my back was killing me ( I am 65 years old) so I stepped inside and sat on the stool. He continued to help the customer another 10 minutes then a lady walked in at which point he walked right around me and went up to help her; I was really angry. I saw Daniel and quite honestly dumped my frustration on him telling him to come back and help me with my testing. It devolved from there with Daniel yelling at me because I called him Dan then Jordan walked by with a condescending voice telling me I could leave if I didn't like it. After four years of algae blooms, green pool and lots of new filter medium/chemicals I learned all the chemistry and had the pool balanced perfectly. No more problems I simply wanted them to test my water for phosphates because even though I had hired a pool guy I was still going to buy all my chemicals from Leisure Time. A few months ago I was trying to purchase a $1500 pump from them but they would not return my calls so I guess I've been banned from the store; don't care but really do not like dealing with Leslie's Pools. I write this review to apologize to Daniel he had no knowledge of what transpired before our conversation.

My pool was installed on an unscheduled date. They cut my power supply and management has done…read morenothing but put the blame on me. I was speaking with Kyle who stated he is in upper management when there were suddenly two additional speakers on the line throwing accusations at me. I was unaware that I was on speaker phone with multiple people in the office with Kyle. I have attempted to reach out to Ronak Shah, President, of Galaxy with the following message. It is doubtful I get resolution, but it would be nice for a company taking significant money from consumers to hold accountability for their actions. Dear Mr. Shah, I hope this message finds you well. I am reaching out in hopes of receiving assistance and resolution regarding several issues related to my recent pool installation. Following my most recent text message sent to your company on May 3, 2025, I have not received a response from your management team. As a result, I felt it necessary to contact you directly. There are multiple concerns I would like to address: The pool was installed on an unscheduled date. Despite a detailed conversation with your employee Kyle, we were unable to reach a resolution regarding the contractor's accidental cutting of my main power supply line. There was confusion and a disagreement concerning the correct installation date. Kyle and others in the office insisted the install was scheduled for April 22nd, which is not accurate. I have saved text messages and confirmation from the sales representative indicating the agreed date was May 2nd--also consistent with your company's own records. In fact, the contractors showed up at my home on April 23 to determine the condition of the yard due to heavy rains received for several days. It was agreed in a conversation with the contractor on April 22nd that this was a site visit to determine when install could take place. There was no agreement to change the confirmed date of May 2nd. Additional issues include a leaking skimmer basket once the water reached that level, the fiberglass steps have been supported by a discarded 2x6 with screws which falls outside manufacturer recommendations, and a second plumbing leak that began after the contractor repaired the skimmer basket. This issue has not been addressed, and I am still losing water while the pump is running. While I understand that challenges can occur during construction projects, my concern lies in the lack of communication and follow-through, especially after full payment was made several months ago. I engaged your company based on its reputation for professionalism and quality, and I believe these matters can be resolved through a constructive and respectful conversation. I would appreciate a prompt response and a clear plan of action to move toward resolution and avoid further escalation. Thank you for your attention to this matter.

Please stay away from them. They lie and never return calls and when they say it will take two…read moreweeks to deliver and they will call to set up a time to deliver next week. Two weeks in I had to call them and found out what was going on. They said oh will not have the tub until 5 weeks . When asked why they did not call and tell me crickets. I made numerous calls to ask questions no one but salesperson called and not getting anything except the AI text on scheduling and not a time just a day. So. I have to wait all day or whenever they get here. Still waiting on tub. DO YOU SELF A FAVOR DO NOT BUY FROM THEM!

No response and any lack of action by staff on voice messages when owner is only person who can…read moretake action. We paid $10,000 down payment they came to do concrete estimates and never replied with info nor returned calls. Had to claim fraud in credit card to get my money back after months of trying to work with them. Beware!

We purchased our pool in 2021. Our pool is 35' with the deep end at just over 6'…read more The week after install, our pump stopped working. We called Aqua Haven to be told we would need to contact a repair person. When we attempted to set up regular service, we were told they didn't have availability. When it was time to close the pool, we were told they didn't availability. When we reopened the pool this spring, it had "floated," due to a leak. When we contacted the service department at Aqua Haven, Cody took the case and told us within days that our warranty was void because we used someone else to close the pool. We contacted multiple other repair companies and were quoted absurd amounts to fix our four year old pool. We are having it removed instead. 50+K for a few summers of swimming. Aqua Haven has great service until the day after install. Then you are on your own. Know what you are getting into.

Hired this company for a pool refresh/renovation. Team did a top notch job in restoring the pool to…read morea like new condition. Very professional and courteous, reasonably priced work. Job well done. Will call again for future pool needs.

I had JB pools re-tile my pool. They did an excellent job. There was good communication throughout…read morethe process. They went above and beyond what I expected. I plan on continuing to use them for my pool services and highly recommend they

I had a really positive experience with the sales staff when I was looking for an outdoor rocker…read more They showed me multiple options and I was even able to order it in the color I wanted. The price was right too! I will be back for more patio furniture.

Take a look at our brand new pool from family leisire pools purchased in March, despite being…read morescheduled atleast a half dozen times over the last 3 months, there always seems to be an excuse to avoid the 1 hour drive to our farm we paid extra to accommodate. The whole reason we purchased this pool was to have a convenient oasis to cool down in after a hot day working our farm, instead we have had to suffer another blazing Oklahoma summer with no relief but have been incurring a $300 monthly charge in the interim while we stare at a fly, frog and weed infested mud pit in our back yard that has been pumped dry a dozen times over the last few months in hopes of installation. We should have had a pool before swimming season started, instead it seems we will make payments for a full year because at this point in the year is it even worth paying for the winterization and a year worth of elemental wear for a month of good swimming weather? Having a bill but Not having a pool for the Fourth of July was the final straw, I had to say something. I'd be curious to know if all the time this giant pool kit sits scattered across multiple pallets in my barn blocking access to my pivotal farm equipment takes away from the 10 year warranty on our liner? Will it only be a 9 year warranty when finally installed? We have been kind, we have been understanding, we get the concept that they want to build 2 or 3 pools while out here a hour from town, they want to make as much out of their trip and make as much money as they can. But at what cost? If they want to schedule to their financial benefit, the least they could do is provide a discount to offset the enormous loss of time on our part, that should be the bare minimum to excuse this grotesque failure of customer service I've made myself available multiple times for this pool instal, I've taken At least 3 days off of work to accommodate their schedule in hope of getting my pool built, wasting my time, and half the time they won't even provide the courtesy of telling us they won't be able to make it today, leaving me waiting patiently for the inevitable disappointment that this entire money and time wasting experience buying this pool has been.

I felt so reassured here. I bought an inflated hot tub and was so lost on chemicals. First, I…read morecalled and talked to a woman that was so helpful and reassuring and kind. Then I took in my water sample and the manager helped me. He was so patient and kind and explained everything. He didn't try to sell me things I didn't need and gave me great advice. I was worried before I went they would think I was stupid, but I never got that feeling at all once I called or got there. It made me feel better about being able to manage this and get advice.

Helpful, friendly staff…read more Wide selection of products. Frequent sales.