Our Bullfrog Spa is far from ordinary. The design and versatility of this spa is top class. The…read moreJet packs are an awesome innovation. I am confined to a wheelchair and needed a spa for physical therapy. This Bullfrog R7 fills the bill, with plenty of power, diversity in jet types and all kinds of adjustability. Kerry was a blast to deal with and helpful in designing the perfect spa to fit my specific needs. Delivery and setup was very professional and flawless. It's nice to work with people who enjoy their job. In my opinion, you can't go wrong with BullFrog Spas of OKC Mike & Addie Purcell, OK

This is what began approx 4-5 months after receiving new jet packs. However, the "pillows" are not…read morecovered under any kind of warranty after delivery...so if this is the type of craftsmanship you are okay with, proceed with purchasing a bullfrog tub.

I bought my spa from Leisure Times in 2006. Still running great thanks to my hard work and the…read moreincredible help from the owner Tim and his guys. I bought a mother board on line to save a few bucks and Tim took the time to walk me thru my problem, made up a replacement jumper at no charge and stayed with it until I got it going. Wasn't even his part! I recently had a leak and Tim and the southside guys probably spent an hour and a half helping me. Think I spent $8 on a gasket. If you like to maintain your own stuff, these guys are the best. And if you want them to service it, lots of experience. They know what their doing, their honest and their prices are great. I don't write these reviews but this company deserves the attn. Gerald Ray

I've been stewing on this for a long time and over the weekend was talking to my cousin about our…read morepool heater issues. My issues, I bought a new Hayward pool heater a few years back. Took these idiots 6 months of not working, several times coming out to discover (from a tech out of Texas) to realize that the gas line/pressure was not high enough. I got a plumber out to up the pressure and lo and behold it worked, only to start leaking within 6 months. They sent out a tech only to tell me damage was due to high chlorine (salt water pool) and voided the warranty! And yes Jordan was a total *ss when you try to talk to him. Next issue, my cousin had a heat exchanger replaced and within 2-3 months it's leaking!!! Leisure time would not do anything about it until 2-3 visits to the store when "Mr. Friendly" Jordan decided to have a repair tech come out to his house. I was at the house along with my cousin when the tech took the heater apart and it clearly was broke at a seam in the heat exchanger, all 3 of us witnessed this along with a video we took. About 3 weeks later my cousin finds out voided warranty because of no back flow preventer? I called Jordan had explained that the video shows a back flow preventer?? "We only go on our techs word and the warranty is void!!! People please, do not purchase anything from these people, they will find any reason to Void your warranty, even if they have to make something us to void it as in both of these issues. The funny thing as I'm typing it my phone shows a comment under the comment that says "This review is looking pretty epic! Nice! If you can see from Mr. friendly Jordan's response, it's all about lie and deny. The technician never tested my water level to see the chemical level! I was there when he showed up. As far as my cousin's pool heater myself, my cousin and the technician all seen the seam leaking in the pool heater. All three of us agreed that it must've been a manufacturers defect because it was on a seam! However, Jordan wants to push the blame onto Hayward to make himself clear from the damages. Which I understand it's not leisure times fault, but Hayward's for a faulty heat exchanger. However, the technician said they were going to send the heat exchanger back to leisure time to have it inspected. So Mr. Jordan, who then inspected the heat exchanger? If the technician said it was going back to your shop to be tested. Final word on this leisure time will lie and deny any type of warranty claims. And they're not the friend list bunch of people when you go in!

Initially they were great. Their response time was quick. After the pool, was installed, I was…read morehaving trouble with the stairs. I called TWICE. Spoke to an employee once, they were no help. I called again left a message and NO response. They sent me a text message over a month later asking if I needed help with the stairs. Like I said, in the beginning, they were great everything afterwards not so great.

Guess they aren't interested in making a sale. Walked in on a Saturday to buy pool steps/ladder…read more Two guys sitting at a desk talking. Not once asked if we needed help. So we walked out. We bought our pool from this place. I would not recommend them.

The folks at Leisure Time Pools have been nothing but awesome! I have bought not one, but two…read moreDoughboy pools from them! They have always helped me with questions and helped me keep my pool up and running smoothly. I have used their pool closing service and they have been prompt and done a great job in closing my pool. Their storefront has a great selection of products that we need for our pool and spa both. Sometimes a person just has to look at the value of the service to know it's all we need to return over and over again! Value is provided at every corner with Leisure Time and Spas!

These people are the best. We drive an extra 15 mikes to come here rather than going to another…read morepool store that starts with L near us.... They run the water tests quickly and accurately. They do not try to sell you extra mess. After keeping a pool for over 25 years, I can't stand the other rip off shops in town. These folks have been around a long time and it shows.

Great customer service and delivery. They went above and beyond to ensure we were taken care of…read more They ensured the hot tub we ordered was of utmost quality and ensured it was set up correctly. They were Kind and respectful and explained everything about the hot tub to us. Most professional place to purchase your hot tub!!

Bought our Hot Tub from Emerald Springs almost 6 years ago. Over time, some things wear out…read more Steven, their Repair Man has been EXCEPTIONAL.

After purchasing our jacuzzi brand hot tub at Galaxy and Norman the first thing they did was a bait…read moreand switch , tried to send out and install one that was absolutely filthy and wasn't even the serial number of the one that we had purchased when we caught them at this it was another week before the finally brought out the correct one we were told we would get a credit on supplies when we went to get the supplies we were told there is no credit under our name this company is a joke and their service is horrendous please everybody do not go here to purchase your hot tub

We bought a hot tub from the state fair. We set up a time for install and the guys were on time and…read moremade great recommendations on where to set it up. Treated our property with great respect and were fast. We then went in to get our chemicals and Caleb was amazing and super knowledgeable. He also made great recommendations on what to get and what not to which enabled us to get everything we needed in 1 trip. We had a small issue, called them and we got an appointment set up in 2 days. A service technician came out (again on time) and fixed the issue quickly and we are set up. The customer service is amazing and everyone is super friendly and eager to help us with everything.

The staff here are amazing but there are never enough of them. I'm in the midst of a pool treatment…read moreplan so I've been in several times this week for water tests and supplies. I cannot stress enough how helpful and friendly the staff are but there is constant traffic and only one of them working so they're getting run ragged. I went in one morning for a water test and the only employee in the building was working on one and there was one more before me. Within about 7 minutes after I arrived, four more people came in for water tests plus another couple of shoppers who had questions. I felt bad for her because there's only so much one person can do at a time. I went in today in the early afternoon and it was the exact same situation for a different employee. I don't know if it's hard to find help or if the management is completely negligent but somebody needs to help them out. It's peak pool season and everybody is getting pools ready for July 4th. It's insane to only staff one person at a time.

Over the past year the store manager, Larry, has been the definition of great customer service. He…read morealways has great advice whether on equipment or pool chemistry! I recommend he be promoted to HQ Customer Service Manager!!

Kameron and Kolton got right to work and got my pool patched in a short time. They were friendly…read moreand had great knowledge of what I needed and were able to fix another issue that I was stressed about. They are highly deserving of 5 stars as I'd call Poolwerx in short order to solve any issues. Great job guys!

From the owner: With an ever-expanding number of retail stores and service vehicles, Poolwerx is the fastest…read moregrowing pool and hot tub / spa aftermarket business in the US. Our trained service technicians service pools and hot tubs / spas for home owners, tenants, HOAs, hotels and other businesses. But Poolwerx doesn't draw the line at servicing your pool or providing you with chemicals and pool-related products. We're always available - in person or by phone - to help ensure that you (and your clients or tenants) have a healthy pool that everyone can enjoy. After all, your pool is an investment and it's much more fun when it's clean enough to actually use! When we say we are the best, we really believe that we are. Poolwerx has a commitment to providing excellent service to our clients, Franchise Partners, suppliers and the industry at large. Our multiple awards suggest that we are on track to be the best!

Not accredited with the Better Business Bureau! Worst customer service ever! They sold me a leaking…read morebottle of acid and would not let me return it or give a refund. It leaked all over my car and me on the way home, and the bottom was falling out of the box as I picked it up to purchase it. I should have known something was not right. I believe they knew it was leaking because when I called them the manager said, "Well, I don't want it leaking all over my store." "It's your problem now." What a jerk! Don't shop here. Fox Pools is much better and way nicer.

As first time owners of an in ground pool, all of the employees here were lifesavers! They gave us…read morestep by step instructions to open our pool this year and even answered questions about repairing a filter, saving us $300. We couldn't be more pleased!

Our pool has never better. I highly recommend All Knowledge Pools. Jimmy is reliable and knows…read morewhat he is doing.

Jimmy is the man. Dependable and reliable. He goes above and beyond on his duties of taking care of…read moremy Pool. If you're looking for a good pool guy Jimmy is your Guy.