There are two kinds of IT people, the ones who leave you more confused than when you started, and…read morethe ones who quietly solve the problem and get you back to running your business. Working with Matt was exactly that. He was prompt, professional, and refreshingly easy to work with. No unnecessary jargon, no drama, just honest expertise and a genuine commitment to getting the job done right. As a small business owner, having someone reliable to call when technology gets in the way is invaluable. If you're looking for an IT professional who knows his craft, communicates well, and delivers on his promises, I highly recommend him. Good people are hard to find. Great IT people are even harder.

Matt Hunt has done everything I've ever needed for my computer, phone, and network. Recently, my…read morecomputer was all of a sudden not working and I called on the chance that he had an opening same day. He really didn't but he's all about helping his customers however he can. He was able to get me in remotely for an hour to see what he could do. In the four-ish years I've been working with Matt, I'd never worked with him remotely. It's very cool and he got to the heart of the matter quickly without being here. And he told me what to do to keep it from happening again and he was right. Matt is kind, caring, funny, nice to kids and dogs, and a total find.

Keith is the owner and wow...what a throwback to when service was job #1. I called him to explain…read morethe issues I was having with two notebooks. He said bring 'em right over and he'd have a diagnosis by the next day. And get this...NO CHARGE for that evaluation! Turns out both machines had a board level issue and weren't worth repairing. Since he had the machines apart, he offered to just pull the memory and hard drives from them so I could access the data later. Again, NO CHARGE for this service. I greatly appreciate that decency as he said "he didn't fix anything so he couldn't justify charging me anything." I ended up letting him keep the rest of the machines so he can use parts from them or the power supplies. Definitely helped me keep from throwing good money away on non-fixable machines. I can now use that $50 or so towards a new machine. I can tell you for a fact that other local places DO charge a diagnostic fee even when you advise them of very specific issues or conditions the machine is exhibiting. And they generally are very backed up with other machines so you won't get a diagnosis for three days or more. HIGHLY recommended for turnaround time and integrity. If I ever have a future issue with a new machine, I won't hesitate to give Keith a call. Oh...his company name is not on building. But just look for blue building across from Duke O'Brien's and he's in there.

Kevin is so nice, so knowledgeable, so fair and I can't say enough about him. If you want great…read morework at a fair price, done the right way and on time call KS

Echelon is awesome for parts you normally can't find. Whether refurbishing your pc or a full on…read morevirus scan they have your back

Blake and staff are knowledgeable, efficient and fair. Would highly recommend!read more

i had a broken iphone 17 screen i need fix quick and they knocked it out quick…read more Great service and a fair price .

I called 911 Tech Repair because my phone screen had a crack in it. I called them right when they…read moreopened and told them that my phone screen has a crack in it. He told me he had the parts in stock and that I can swing by. I arrive at 9:15 am and I told him I would wait for the repair and the gentlemen who I assumed is the owner told me it should be done by 11:00 - 11:30 am. So I hung out and waited. Taking in the aesthetic of business you can tell it's been here for a while with their out dated tech being displayed and old posters with phones of yesteryear. They even had a poster of a HTC phone which isn't even around anymore. I didn't care, all I wanted was my phone to be fixed. He took my phone and told me the cost to repair the phone was $315. He said the display is very expensive but he didn't give me a break down of what the screen cost and the labor to repair it. I sat back and waited and just like that he was done with my phone at 11:00 am. Good as new. Yes they are expensive but he got my phone fixed and done same day and with the quickness. I appreciate the quality work that 911 Tech Repair did. No complaints except it's a bit pricy but what can I do?

I took in a laptop I was thinking about buying from someone so Sean could check it out for me. He…read morestayed open late for me to be able to make it into the shop and really helped me make the decusion on whether it was a great deal. Unfortunately my house was broken into recently, but Sean was my go-to guy when it came to looking for my stolen items online. He even recommended replacement electronics for those that were taken. Very professional and friendly. Will do anything for anyone, no matter if it's to benefit to his company or not.

From the owner: Pro Service Without The Pro Price…read more Northwest PC repair is Mchenry Counties local one stop shop for Computer repair. We offer a wide range of services to help you or your company when faced with a computer related issue. With over 12 years in the industry we have the knowledge and know how to handle any issues. - Virus Removal - Malware Removal - PC Tune-Up - Desktop & Laptop Repair - Hardware & Software Repair -Laptop screen replacement - Xbox 360, WII and PS3 Modded Controllers and console repair - PC and Mac repair -Cellphone and tablet repair Onsite & Drop Off Service Available

Our HP laptop wouldn't fold up flat. Rather than buy a new one, we headed to CSI and they said they…read morewould take a look at it. Turns out they were able to order some parts and were able to fix it so it would fold again. It's looks like a brand new laptop as the keyboard had to be replaced too. Great communication and I'm so glad they were able to fix it! Thank you!!

I've always had a good experience with the folks at CSI Tech Services. They are honest and good at…read morewhat they do. In the past, I've had a few computers repaired successfully by the friendly team at CSI. Most recently, they could not help me with my hard drive failure (too complicated of an issue), but were very helpful in giving me all the information I needed to potentially get it fixed by another service. If you're in need of computer repair, check these guys out!

The other week, on a Monday, I spilled some coffee on my Dell laptop. When I called initially,…read moreEric said they were really busy and couldn't get to it that day. They called me back the following day and had me drop off the computer around 1:00 p.m.. Luckily, they were able to clean it and get it working the following morning. I was really surprised they could get it back to me so quickly. They even took pictures of the coffee on the motherboard, under the keyboard...it was really gross! I felt bad for having them clean up my mess, but it was certainly easier, faster and more economical to fix what I already had.

My wife's Toshiba laptop died this winter while we stayed out in Arizona...ok no big deal except…read morethat all her old photos from her original two Droid smartphones was on there and not backed up. Thousands of photos of her mother (RIP) her family, the grandkids. Best Buy Geek Squad looked at it and said nope, nadda , zip..it's dead. Hard drive crashed and is trash.. Can't recover anything. My wife was inconsolable. I didn't 100% trust the opinion of the Best Buy technicians so with hopes of a save I brought the laptop home with me to Illinois. I went to some guys I trust. WavTek Computer service in Crystal Lake. They have very sophisticated equipment to diagnose and retrieve data. Long story short, they recovered everything. They saved everything to a external drive. She has her photos again. To say my wife was ecstatic is an understatement. Emotional tears of joy. Understand they are not a retail store, they are service and network professionals. WavTek saved the day and I highly recommend them.

We were having a problem with a laptop--nearly ready to pitch it and buy another one. We considered…read morecalling Geek Squad but had heard enough concerns that we weren't ready to make that call. Though I know that Fidelis works on much more complex issues than this, I decided to give them a try. They fixed the problem in just a day! The laptop is running noticeably faster and the customer service focus was refreshing. Add to that the fact we feel we got great value for the money. Whether it's help with your network or just a fix to your laptop, I highly recommend Fidelis Technologies!

From the owner: Fidelis Technologies gives you access to technologists with the right background for your specific…read moreneeds. Founded by a US Marine veteran in 2000, our managed IT services company provides focused, driven and forward-looking solutions. From the top down, our team exudes the work ethic and innovative solutions needed to meet today's business challenges. Do you want a flexible IT infrastructure that evolves with your business? Know that our team maintains a firm commitment to your strategic development. Fidelis Technologies provides top industry professionals when and where you need them most. We thrive on challenges, so let us resolve the issues that prevent you from expanding your market share or meeting the needs of your customers.

Hired 2 years ago to install outdoor security cameras --it was not cheap. everyone was polite and…read morethe job got done. However, the job was not done well. It was as if they were in a hurry. Wires were exposed and taped to brick instead of being secured and protected against elements. Fast forward to now and our system isn't working due to some sort of connection issue. I called R&A 3 days ago and asked if they would do a troubleshooting--i am happy to pay--I just want this fixed. So far, no response whatsoever. Now I'm on the lookout for someone else. Very disappointed that they could not even call b

Ron is friendly, professional and savvy about computers and related equipment. He diagnosed my…read moreprinter problem quickly and got a new one delivered to his office by week's end, at a very fair price. I highly recommend Ron's services!