Quick responses and diagnosis of the issue with my laptop. Would definitely recommend!read more

I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.

Kevin is so nice, so knowledgeable, so fair and I can't say enough about him. If you want great…read morework at a fair price, done the right way and on time call KS

My 12 year old MacPro crashed which put me out of the graphics business. Apple looked at me like I…read morehad 3 heads for even using such a dinosaur and were of no help. Kevin took it in and within 24 hours, had diagnosed the problem, found and sent me a link for a replacement board for sale. I put the board in his hands a few days later and was up and running less than 24 hours later! I highly recommend KS Computers! Thank you Kevin.

Blake and staff are knowledgeable, efficient and fair. Would highly recommend!read more

Bill was great. Was able to find a part no one else has. I highly recommend them. Saved me a bunch…read moreof money and fast turnaround time. Great used pats and laptops.

Frank at 911 Tech Repair did a fantastic job communicating the problem, projecting the results,…read moreand finishing the job. I dropped my iPhone in water, and it was shutting on and off and the LCD was damaged. Frank gave me a good expectation of what he'd find and what it would cost, as well as chances for success. Two days later and for much less money than I expected, my phone is in great shape! He pulled a considerable amount of water out, removed corrosion, replaced the LCD and battery. Good as new, and I'll keep this place in mind for any further trouble I have.

I was very happy with the service; the guy explained everything in detail and had a very fair…read moreprice. I would Highly recommed this store.

I took in a laptop I was thinking about buying from someone so Sean could check it out for me. He…read morestayed open late for me to be able to make it into the shop and really helped me make the decusion on whether it was a great deal. Unfortunately my house was broken into recently, but Sean was my go-to guy when it came to looking for my stolen items online. He even recommended replacement electronics for those that were taken. Very professional and friendly. Will do anything for anyone, no matter if it's to benefit to his company or not.

From the owner: Pro Service Without The Pro Price…read more Northwest PC repair is Mchenry Counties local one stop shop for Computer repair. We offer a wide range of services to help you or your company when faced with a computer related issue. With over 12 years in the industry we have the knowledge and know how to handle any issues. - Virus Removal - Malware Removal - PC Tune-Up - Desktop & Laptop Repair - Hardware & Software Repair -Laptop screen replacement - Xbox 360, WII and PS3 Modded Controllers and console repair - PC and Mac repair -Cellphone and tablet repair Onsite & Drop Off Service Available

Our HP laptop wouldn't fold up flat. Rather than buy a new one, we headed to CSI and they said they…read morewould take a look at it. Turns out they were able to order some parts and were able to fix it so it would fold again. It's looks like a brand new laptop as the keyboard had to be replaced too. Great communication and I'm so glad they were able to fix it! Thank you!!

I've always had a good experience with the folks at CSI Tech Services. They are honest and good at…read morewhat they do. In the past, I've had a few computers repaired successfully by the friendly team at CSI. Most recently, they could not help me with my hard drive failure (too complicated of an issue), but were very helpful in giving me all the information I needed to potentially get it fixed by another service. If you're in need of computer repair, check these guys out!

The other week, on a Monday, I spilled some coffee on my Dell laptop. When I called initially,…read moreEric said they were really busy and couldn't get to it that day. They called me back the following day and had me drop off the computer around 1:00 p.m.. Luckily, they were able to clean it and get it working the following morning. I was really surprised they could get it back to me so quickly. They even took pictures of the coffee on the motherboard, under the keyboard...it was really gross! I felt bad for having them clean up my mess, but it was certainly easier, faster and more economical to fix what I already had.

My wife's Toshiba laptop died this winter while we stayed out in Arizona...ok no big deal except…read morethat all her old photos from her original two Droid smartphones was on there and not backed up. Thousands of photos of her mother (RIP) her family, the grandkids. Best Buy Geek Squad looked at it and said nope, nadda , zip..it's dead. Hard drive crashed and is trash.. Can't recover anything. My wife was inconsolable. I didn't 100% trust the opinion of the Best Buy technicians so with hopes of a save I brought the laptop home with me to Illinois. I went to some guys I trust. WavTek Computer service in Crystal Lake. They have very sophisticated equipment to diagnose and retrieve data. Long story short, they recovered everything. They saved everything to a external drive. She has her photos again. To say my wife was ecstatic is an understatement. Emotional tears of joy. Understand they are not a retail store, they are service and network professionals. WavTek saved the day and I highly recommend them.

We were having a problem with a laptop--nearly ready to pitch it and buy another one. We considered…read morecalling Geek Squad but had heard enough concerns that we weren't ready to make that call. Though I know that Fidelis works on much more complex issues than this, I decided to give them a try. They fixed the problem in just a day! The laptop is running noticeably faster and the customer service focus was refreshing. Add to that the fact we feel we got great value for the money. Whether it's help with your network or just a fix to your laptop, I highly recommend Fidelis Technologies!

From the owner: Fidelis Technologies gives you access to technologists with the right background for your specific…read moreneeds. Founded by a US Marine veteran in 2000, our managed IT services company provides focused, driven and forward-looking solutions. From the top down, our team exudes the work ethic and innovative solutions needed to meet today's business challenges. Do you want a flexible IT infrastructure that evolves with your business? Know that our team maintains a firm commitment to your strategic development. Fidelis Technologies provides top industry professionals when and where you need them most. We thrive on challenges, so let us resolve the issues that prevent you from expanding your market share or meeting the needs of your customers.

Hired 2 years ago to install outdoor security cameras --it was not cheap. everyone was polite and…read morethe job got done. However, the job was not done well. It was as if they were in a hurry. Wires were exposed and taped to brick instead of being secured and protected against elements. Fast forward to now and our system isn't working due to some sort of connection issue. I called R&A 3 days ago and asked if they would do a troubleshooting--i am happy to pay--I just want this fixed. So far, no response whatsoever. Now I'm on the lookout for someone else. Very disappointed that they could not even call b

Ron is friendly, professional and savvy about computers and related equipment. He diagnosed my…read moreprinter problem quickly and got a new one delivered to his office by week's end, at a very fair price. I highly recommend Ron's services!