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    WiseGuy Consulting and Speciality Training

    5.0 (2 reviews)

    Services - WiseGuy Consulting and Speciality Training

    Private tutors

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    7 years ago

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    TV Clinic

    TV Clinic

    (2 reviews)

    Never answers the phone and voicemail box is always full. How is a customer supposed to get a…read morerecalled washer issue fixed when the business doesn't even answer?

    A technician was sent out by HiSense to perform warranty work on my television. He arrived…read morepromptly within the one-hour window provided. I was upstairs on a zoom meeting, and my fiance answered the door. He didn't introduce himself, and instead just said he was there for the TV work. Things got worse when my fiance requested he put on a mask and he responded, apparently with an angry tone, that he is sick of this mask stuff and would not put one on. Let me be clear... whether I hire you directly or you're coming to do warranty work, if you're in my house, you should respect my reasonable requests. My fiance only asked him once to put on a mask and should not have to deal with his attitude over it. If he was frustrated about "mask stuff" I suppose he is entitled to his opinion, but there is a time and place. At a customer's home during a service visit is not the time to express your position on an overly politicized issue or to take out your frustration about it. Had I not been upstairs on a zoom meeting, I would have tossed him out on his ear. My fiance merely kept her distance and then complained to me later about it. I am furious at the disrespect and poor customer service. I will be contacting TV Clinic directly about this technician and advising HiSense of the problem so that hopefully, future warranty customers won't have to deal with this guy and his attitude.

    Best Buy - Crystal Lake - This is the TV, equipment and stand that needed to be relocated.

    Best Buy - Crystal Lake

    (82 reviews)

    $$

    So usually I have no issues with Best Buy but today I was a little miffed…read more I went in to look at TVs and a gentleman asked if he could help. I asked about cost of delivery and set up and told him I was just looking at this point but thank you and so no issues there. I passed thru the phone accessories thinking I should get an xtra charger for my phone. Alas I see an unknown brand thing like an Apple Pencil. It was marked 9.99 on the tag and on the scan by it. I take it to the register and it gets rung up at $42 with tax. I go to enquire after talking to the lady about before checking it out, it to whom I said, wow $10 instead of 100 ish for Apple? She said yes Apple is overpriced. So I thought wow $10, I must get one. So I, after finding out it didn't ring up at that price talked to the manager. He said oh they're in the wrong place that is for a different type. There were like 4 to six on the hanger with the wrong price so I said well do I get it for that price or free even since I'm bringing this error to your attention and spending the time to point out your three packs of the same are marked wrong as well. No sorry but thanks for letting know. Well ok I'm not usually a mooch looking for free stuff, so next time I won't waste my time trying to be helpful and they can continue to have things marked wrong. A lot of things. It's not like someone could read the tiny numbers to switch them up and they were the only kind there. Maybe I'm just having a bad day, but oops sorry sorta got me not happy with Best Buy today.

    Update: After getting the receiver back from Best Buy and…read morestill not working properly, I sent it to a Denon authorized repair center. They said the repair was done sloppy and fixed it properly. Thank goodness Best Buy did not void my warranty by working on it. I could just imagine trying to get them to resolve the issue fairly.

    WiseGuy Consulting and Speciality Training - itservices - Updated May 2026

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