They don't show up don't call don't return calls nothing not dependable we gave them a second chance and this was the second chance and they texted Thursday and said we won't be able to come today but we will come before the end of the week and nobody Friday and Saturday it's another swimming weekend the pool needs vacuuming leaves all over and nobody comes so this time they're fired as of today. read more

Horrible. The repair manager Ryan knows nothing. He had to consult his tech on several things bc he knew more, if I called 5xs. Completely took advantage of the fact that I wasn't local. They were hired to replace a pool pump but in the meantime RUINED the pool heater. Tore out wires, left them exposed. Then said I needed an electrician. Only found out about the wires afterwards. I had to call 10xs, they play dumb, transfer you back and forth. I'd give zero stars if I could based on the amount of EXTRA money I had to spend to repair their damages. Electrician, pool heater, chemicals bc they couldn't get the pump working for a week after install. no one called to tell me it wasn't set up either. a complete JOKE. Completely ignorant and fraudulent. read more

Aquaman Pools - Just left it like this for over a week. - Pool Cleaners Near Me - Scottsdale, Arizona

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Absolute scam! The pool guy told me my multiport valve for sand filter was leaking and needed a replacement as well as new filter media for $1500. 3 months ago I installed a brand new multiport valve and there was absolutely no leaks. I inspected and realized the pool guy switched my new multiport valve to an old leaking one! Are you kidding me ? I had already given them a $1000 to clean my pool. What a joke. read more

Scam of epic Somali proportions ... they will be at your pool for all of 3 minutes each month and charge you more than a friendly gal you meet at the casino bar in Vegas. You want to cancel service? Good luck getting a call back from the office. Be prepared to take up canceling with your credit card company and threatening to cancel the card unless they reverse charges. These clowns are running a true 3 ring circus. read more

Contacted them to fix my pool heater thermostat (it was reading about 7 degrees off) Tech comes out. Nice enough guy. He is unable to work on it because it's electric and not gas (why they wouldn't ask this information up front is beyond me). I email them and let them know I'm willing to pay a small fee for his time but not paying the full fee since no work and no diagnotic work was done. Emails are ignored for weeks. Since I can't get them to contact me I dispute it with my credit card company. They then try to charge me an additional $35 fee for a bounced check, and they try to tell me that $35 is a fee my bank is charging me. No way am I paying a dime to this company now. It's a matter of principle and them trying to squeeze money out of you when they didn't do any of the work agreed upon. The eval stated it included checking of electrical components and voltage, cleaning out debris. None of this was completed. The tech said he would talk to the office to adjust the billing but they did nothing The tech made small talk when here then they tried to justify the charge by acting as if it was an educational session he charged me for. He told me nothing useful, actually sprinkled in some straight up incorrect information. I've left the office manager a voicemail and haven't heard back. When I asked why it needs to go to his voicemail they say it's because "he's in a meeting with a client". Pretty long meeting! read more

Aquaman Pools - The work i agreed to. They did not do any of this work - Pool Cleaners Near Me - Scottsdale, Arizona

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Update when asked why they would charge $80 for PVC glue and markup the price for the part 100%, their answer was "that's how we do business." read more

Overall, we've really enjoyed working with Aquaman. It was a little rocky in the VERY beginning, but it quickly smoothed out and has been wonderful since. They do charge more for chemicals...but they do the sourcing, lugging etc. so we have more time to play. The pool is consistently clean and ready to swim in. We've been using them for quite some time and are very pleased with the company and the service people. read more

Too many issues lately to waste my time or energy to go into detail here. Exhausting. Poor service, poor communication, etc., ...Keep searching for a different pool service because this one is not IT! read more

Mike S. is amazing. We searched around to get quotes for repairs for our pool, Mike was honest, definitely knowledgeable, and reliable. Moving forward we will only work with Mike. read more

Run away. I have had many, many problems with this company. In my opinion Aquaman is overpriced in every way. Their weekly service is expensive and their upcharge on chemicals in close to 100 %. They insist on having a credit card on file. Aquaman automatically charges the card before you ever receive an invoice. Read the other reviews. Also check their rating with BBB.org. read more

I appreciate Amber working so hard to resolve my challenges. Her effort on behalf of Aquaman is impressive. I had many good experiences, and it was until the pandemic that things got really challenging. I know many local businesses have struggled with various challenges. Mistakes happen, and the effort to fix them goes a long way so, updating to 3 stars. read more

Company lied about chemical use, chemical levels in pool and constantly replaced ( and then charged 2x-3x the amount) items that did not need to be replaced. Unethical & disappointing. read more

If I could give ZERO stars I would. I have paid this company over $7500 to repipe and repair my pool. They completed half the work left me with a half working pool. I have spent weeks chasing the service/repair department with no reply..They basically ghosted me after payment. read more

ZERO STARS!!' These guys are clowns. Ruined my hot tub using too much chlorine, refuse to take responsibility and my new pool guys had to clean u the mess, thd pool was not even close. Stay away!!! read more

Poor communication. Confusing billing. And constantly sending surveys and asking for feedback but never actually implement or reach out to discuss. You call in about service if you're lucky you get an email in lieu of a call back. Otherwise crickets. Can confirm this happened on multiple issues. 1. Spa heating issue 2. When irrigation flooded the pool 3. New tech came out changed the settings and the spa started emptying Each time I called in and never received a call back. Each of the issues I had to self resolve or have a different pool company come out However they will email every day a reminder about cleaning my filters for an extra change or a repair. Seem to be fishing for revenue rather than actually provide customer service. The only reason they get two stars is because Bailey in accounting was nice and communicative. Their billing system is all screwed up and won't charge you for a month and then will charge you three times the next month. Bailey was great and sent all the invoices when requested. However the billing is so confusing and erratic it's not worth it. read more

They bought out the pool service I had for years. Made the mistake of giving them my credit card for billing. They are extremely overpriced. Their customer service and accounting department is terrible. They lost my trust and my business, and they seemed not to care. read more

Mike Szukala has been an absolute blessing to work with. We have hired a variety of individuals in the past to work on our pool, and to date, none of them have demonstrated the amount of knowledge, passion, follow through and professionalism that Mike has brought to the table. Mike genuinely cares about the professional relationships that he builds with customers and clearly has years of experience in working in this field. He helped us to bring our pool "back to life" as we had issues with surface staining, a dated and non functioning filter as well as a slowly dying pump. With Mike's support, his years of experience, patience and quality service, we were able to work around my schedule and were able to get the filter replaced, pump repaired and got the water back to being chemically balanced where we have since been able to enjoy the pool this summer. We continue to work with Mike as he has been the most reliable pool technician we have met in our 8 years of owning a pool. We truly believe that Mike, his knowledge, expertise, and compassion is and will be a valuable asset to any company he works with. Aquaman Pools is very fortunate to have him on board. Congrats! read more

Update: Watch out for their hidden unauthorized costs they dont tell you about! Aquaman charged me an extra $300 on top of my monthly bill for chemicals without informing me that they were going to do so multiple months now. I have officially terminated my contract with Aquaman. read more

Aquaman cleaned my pool filter on Thursday and I was out of town until yesterday. The pool filter doesn't work, I've spent four hours trying to fix it. I've called them three times and have not gotten a call back. They are constantly trying to upsell me and hound me to do a review. Here is the review. read more

Horrible experience, terrible communication. Not personable. Spoke to steth. He took my credit card charged me after I had cancelled. I called the company and he argued with me saying he came and had proof. Our call got disconnected. I called my bank and they thankfully referenced the charge. read more

Aquaman bought Tropical Water Pools and fired everyone from the original company- TWP was successful because of their response times and their honesty & integrity, all which was lost when AquaMan took over. After the change, we decided to keep Aquaman on, but had to fire them just after a couple months because I found my skimmer basket completely full after their visits. I timed one visit, it was 7 minutes. My neighbor also got quoted over $2500 randomly to replace all his equipment. Insisted his pump was bad even though it was running. Had AZ Oasis pools come and they said that nothing was necessary and the impeller was just dirty and no replacement was needed. You can look up a video on YouTube and the first instruction is always- check the impeller! Clearly Aquaman does not do their due diligence and just can't wait for peoples' equipment to start acting up so they can try their hardest to charge you ridiculous amounts of money and have no valid reasons to back it up (hence the other reviews here!) If you live in/around Chandler, AZ Oasis pools will be a great choice over Aquaman. read more

I still love Aquaman Pools! My technician, Gavin is the best ever! He not only does a great job keeping my pool clean and regulated, he communicates with me about any concerns or updates regularly. Their company is on top of all of my pool needs with regular filter cleaning and chemicals. I have never had any of the issues some of my friends have had with green pools and algae. I believe you get what you pay for and I appreciate their regular maintenance schedules so I don't have to worry about a thing. read more

Yesterday at around 11:45 ish one of your employees was traveling down greenway, the way they were driving was absolutely reckless and it's a horrible look for your business. Extreme speeding and failure to use a blinker, I truly thought they were going to be the cause of a car accident. May you please tell that driver to be more responsible considering he is driving a company vehicle and your whole business is plastered on the truck making people think lowly of you based on the crazy driving they have experienced. read more

Aquaman Pools - Crazy truck driver - Pool Cleaners Near Me - Scottsdale, Arizona

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The office support (Jonelle) was really friendly and picked up the call quickly. We were looking for hot tub maintenance - but Aquaman Pools only supports hot tubs if pool service is also included. Jonelle helped offer a few alternatives for me to check out since we only have a hot tub. read more

Did a pump installation for me two years ago. Last week they said the pool pump was covered. Now *crickets*. RUN from this company. Sorry I ever purchased anything from them. read more

They came to empty my pool to refill it and left it all dirty at the bottom of the deep end, had to ask them to come back to clean it. My pool system was not working anymore after they refilled it, had to called them the multiple times to come fixed it and clean the mess they left. They never came to fix my system, had to use somebody else to fix it. They charged me money as well to fix the door of vacuum trap where you connect the tube and they never came back to repair it. We called the manager and the front office so many times to come finish their work they charged us but they never responded. I do not recommend them as it was a nightmare and a waste of money. read more

Amber Cassady has been exceptional in her customer service. She's very friendly,knowledgeable and professional. She hears my concerns and provides a solution. She is definitely a great asset to AquaMan Pools. AquaMan Pools keeps the pool in my rental home amazingly blue and sparkling. Great friendly service. I highly recommend AquaMan Pools! read more

Aquaman Pools - The pool to my rental home that AquaMan Pools takes care of... Absolutely beautiful! - Pool Cleaners Near Me - Scottsdale, Arizona

We recently switched to Aquaman Pools for our weekly pool service. Even upon scheduling I knew we were going to have a great experience. Our health is the most important thing to us aside from our pool, and the care that Scott took to let us know the health and safely of our pool was their most important thing (and for our little doggie's). We were won over. They have made changes that have enhanced our hybrid salt pool and have kept everything running smoothly and efficiently. Kirsten has answered every question I've had via email in a detailed, helpful manner that I've easily understood. She has been great! If only they did landscaping as well. Lol! Thank you! read more

Recently took possession of a house and did a water test and wouldn't you know, my phosphate levels were off the chart! My pool was effectively an all-U-Can-eat buffet for algae (I realize this is not a restaurant review). Enter Aquaman ... being the first time I've owned a pool, the staff was very patient and eager to educate me on how we would maintain the pool once we changed out the water, replaced the filter, and performed other maintenance. My pool is now safe to swim in and looks gorgeous. Their pricing was fair and I am very happy with the regular cleaning service they perform. Highly recommend. Thanks Aquaman. read more

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Do not use Aquaman Pools. They are completely disorganized. There is no centralized point of contact. There mode is bill, bill, bill, regardless of whether you need the service or not. When they do the work, it's done poorly. You the customer has to manage Aquaman employees. You the customer has to manage your property when things go wrong. There is no working property manager as a central point of contact managing your pool. Expect bi weekly calls from Aquaman trying to sell you all manner of service. You will ask, "didn't I just do that," or "why do I need that done when the poo was just serviced"? The person calling will have no idea. They will promise to get your questions addressed but they never do. If you are foolish enough to agree to additional service, various new people will show up to your house to do it. The usual person servicing your pool will likely not be there. The is a continually changing cast of characters on your property, trying to service your pool, but no one is actively managing these people. It's like having a contractor not managing the subcontractors on your property. It's a nightmare. It's chaos. When there is a problem, you the customer are charged with chasing this down inside the bowels of Aquaman. You have no idea who you're talking to. The people answering the phone don't know you, or your pool. The service maanger is unavailable. Promises to solve an issue, or even a call back, are never kept. And if you elevate your concerns to management, they will not call you back either. I can't emphasize enough, in the strongest possible terms - do not use Aquaman Pools. You will regret it if you do. read more

We recently completed a pool renovation in Scottsdale on an older home we purchased this year. Greg from Aquaman did a fantastic job in helping us redesign the tired pool we received. We replaced the old bond beam with travertine, resurfaced the decks all around and resurfaced the pool and spa with new pebble tech. The end result is excellent. the look and quality far exceeded my expectations. This is the fifth pool I have built and its by far the best. Once they were able to start, the process moved along well and according to plan. i would highly recommend going with them for a major pool renovation. read more

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Least honest and reliable pool company I've ever worked with. They charge hundreds of dollars in a single visit for standard commodity chemicals. As soon as we hired them they came up with thousands of dollars of repair needs. And despite their advertised rate of ~$150/mo for pool maintenance, they cost me an average of $550/mo in 2023. Do not use them. The pool was also frequently not in good shape and the service folks often didn't have chlorine tabs with them even though they'll charge you for each tab used. read more

I used Aquaman pools for my remodel of my swimming pool. Greg Anderson was was my salesman and quaility control manager. Greg who I originally purchased the pool from when Paddock pools we're still around back in 2001 was also the designer. It We had them change the tile, acid wash, and redo the decking. Greg was always there to answer questions or fix any problems that always arize in any construction project. Aquamans contractors were clean,neat and organized. I really appreciate Greg's personal service and professionalism. I would recommend there service. read more

Aquaman Pools - Aquaman pool remodel - Pool Cleaners Near Me - Scottsdale, Arizona

At the end of February I had Aquaman pools come out and do the reverse osmosis of my pool with there big trailer. Their advertisements say- "Don't drain your pool, purify it." Well, its July 29th and I now have to drain my pool as the Dissolved Solids are way to high. If they purified it correctly then they would have been able to remove the dissolved solids to a level where I would not have to drain my pool. The whole purpose of paying them almost $1,000.00 was so I would not be in this situation I am in now. It has not even been 6 months since the service. What a waste of Money! read more

Aquaman bought the company that I had been using for years. They then started throwing random charges at me. They tried charging me $80 every three months for some random, never heard of "necessary" services to my pool. I spoke to the tech who'd been servicing my pool for years and HE even said the charges were bogus. So I started looking back at my bill and they were charging me $90 every three months for things that I was originally told her included in the service. I canceled service with them as soon as I saw all the hidden charges. Even the tech said this company was shady. I have moved on and I've got great service now. I would highly recommended NOT using this service. read more

We are updating our review for Aquaman that we posted 12 days ago. Two days ago, Amber followed up with a personal phone call and then an email. Amber apologized and explained Aquaman was in the transition of taking over the customers of our former pool service company. She described it as a hectic time. She was sorry for our poor experience and asked if she could pay for the repair work that was completed by another company who did address our emergency or if there was anything else she could do to make things up to us. Amber expressed she takes pride in her work and that was very much appreciated. Although we will be staying with the company who did respond to our emergency and not using Aquaman, we did want this update to reflect Amber's sincerity and desire to remedy the situation. We have updated our rating to 3 stars. read more

Aquaman pools has been taking care of our pool for over a year now and we couldn't be happier. Their customer service is great and Kirsten always gets back to me so fast when I have questions! read more

I am only giving two stars because of the company. The service man that showed up was amazing. I was fuming and he explained our pool parts. Gave us a time to replace them, came the next week and did it. Pool has been working great. I can go out and drink the chlorine water again. read more

I have been using Aquaman Pools for years, had them remodel my pool, and am very pleased with how responsive they have been. Thank you so much to Ruben who came out to show us how to run the pool equipment! He was great at explaining things and very patient. Thank you again! read more

Having recently terminated two other pool maintenance companies, we were so happy to have found Aquaman Pools. The staff is super friendly and efficient. Our service tech in particular, Bobby does an incredible job of keeping our pool sparkling clean and making sure the whole system functions properly. Unlike the other two companies, Bobby does not leave until the water is perfectly balanced and all equipment is purring. We couldn't be more satisfied knowing that our equipment will last longer because of the TLC given to it by Bobby and the staff at Super Clean Pools/Aquaman. read more