Just yesterday, we had scheduled for our pool to be opened. The "technician" took off the cover, rolled it up with water and debris particles, and left it in the sun. He told us that we should hv gotten a storage bag fm them when his company installed a $3300 cover, but I guess that wasn't enough money to warrant a bag. He left the big bundle in the sun. It's super heavy for us as we are handicapped and not young, so I had to get someone to move it for us.
The tech commenced filling the pool with water, but I stopped him bc the pool liner was clearly unable to last the swimming season. He said I had to pay $100 just for taking off the cover. He never even tightened the cleats down (they were all sticking up and exposed) thus leaving us and our dogs in an unsafe situation. The pool is only a third full and has dirt and debris in it, and it won't be able to be used until a new liner is installed, which will take several weeks. The tech actually was a nice enough guy, but he shouldn't have put us in jeopardy by creating a backyard hazard, and to charge us was outrageous. I had a quote fm their manager of $275 to open our pool, not $100 to merely take off the cover (which my brother could hv done for free).
It was now evening, so I sent emails to the store manager to let her know what happened and that my husband and I were frustrated and angry. I asked her to help us; however, the manager is rather thin-skinned bc she called the next morning and whined to my husband that I sent rude emails to her. Instead of her doing her job and helping her customer(s), she ended up chasing us away fm Aquaholics forever.
We are now working with a decent, top-notch business whose people know what they're doing, and we will gladly spend $5000 with them.
Not for nothing, but my husband said if AquaHOLICS came back to us and apologized (which they absolutely did not) and agree to sell a liner to us at half price, he would rather pay more to another company, and so we are.
It's a shame that an inferior manager chased business away instead of helping her employer's business grow by keeping customers satisfied and getting repeat business.
Under no circumstance would we ever recommend Aquaholics unless we didn't care about the person whatsoever (and probably not even then)! read more
