Amazing staff and facility. The instructors create a positive learning environment for all children. They have patience and are trained very well. We took our oldest daughter here for 4 years and our younger daughter for just over a year. A move has transferred us to another AquaTots, otherwise we would still be there. I highly recommend taking your kids here for swimming lessons! read more

Don't waist your $$$! They will charge when they decide to cancel classes last min. Essentially charging you for services they don't provide or even offer. read more

The instructors are nice. Flexible schedule. Very deceptive billing. Read the fine print or you will be finding charges that you didn't expect. Employees gave wrong info on billing several times and the manager refused to help. read more

Our family absolutely loves Aqua-Tots! My youngest (age 3) started swim lessons in April and was able to pass the swim test at a nearby public pool just 3 months later! The instructors and staff are so wonderful and very supportive. They offer flexible schedule to accommodate our changing needs and it's easy to schedule makeup sessions on their app. read more

Flexible schedule and the recommendation of my SIL lead us to enroll our son at Aqua-Tots when he was 18 months old in May 2019. He has been going weekly and is making progress in the Level 2 class (teacher and up to 4 kids paired with their parent). The facility is clean and parking is easy. My favorite part is that they give you a make-up if you cannot attend your weekly class and it's easy to reschedule to a different day to actually use the make-up. We even changed our lesson day altogether and it was no big deal. I would give Aqua-Tots 5 stars except I have noticed some inconsistencies among teachers. Most have been great but a couple did not explain the reason behind some of the swim exercises and it would have been helpful as a parent to get that information from the start. Over all a terrific experience! read more

I Have been bringing the kids here for almost a year now. The service was good in the beginning because my kids were with some good teachers. Later they hired young teachers that would pay more attention to the clock than the class. There feedback after the class is the same repeated lines every time. The amount of money they charge for a class and the service they provide is not worth it. There are some good teachers like Emily and Emma but you can not pick a teacher you want. When my kids levelled up they were assigned Antonio and there first two classes he switched with another teacher while he was there in the pool, yet choose to teach the swim club kids. After that I changed there class because I couldn't rely on that teacher. It's been 5 weeks since they are with a new teacher but the school never updated there charts. They don't update kids ages or the teachers names. It seems like there is no system in place at this school. My worst experience that led me to write this review was at the front desk with Sarah. She is very rude to talk to. Not a face or personality you would like at the front desk. I am not sure what her position is at this place. If she is the owner because she acts like one, then the school system is a reflection of her attitude. She is very unwelcoming and unfriendly, never says hello or goodbye. I asked her if there were any classes that Emma was taking for level 6 she said "No". I asked her very politely then if they would be willing to open up one class for two kids and she just out right bursted at me saying " Its not like anyone will just open up a class for you". Her attitude is just very mean. She has no answers to any questions and is not at all pleasant to talk to. My kids now take the last class of the day and she is always there for closing. She has a very unprofessional attitude. In the presence of families who are trying to dry and change their kids she keeps saying things like "The longer I am here, the crabbier I get" or "Chop chop chop people I have to leave". She says all this to teachers but she should be mindful that other families are still in the building. The front desk staff is mostly on there personal cell phones or discussing personal problems with each other. I am going to take my kids out of this school once they are done with there current level. read more

Our very first swimming lesson ever - they dunked my 4 year old under the water. Scared the living daylights out of him. They wouldn't even let us go behind the glass to comfort him:( We won't be going back there. read more

Staff is not very friendly. They don't greet you when you come in or say anything when you leave. It's all around not a friendly environment. read more

First lesson the instructor dunked my daughters head under water, she wasn't ready and she was terrified. She was crying and trying to catch her breath after coming back up. I could tell and she wanted to be done but the instructor held her back from coming to me from the pool. After the lesson was done my daughter was crying for over an hour and said she would never go back. She was scared of the teacher and her inability to be receptive in the situation to keep her feeling safe. I tried to get a refund, the staff completely ignored our experience and the concern that a teacher there might need to go through training again to ensure the kids are feeling safe during there lessons, and they refused to provide a refund. I would never risk the safety of my child and potential waste that much money ever again. I also asked if I could gift the lessons I got to a friend who has a child learning to swim since we won't be coming back so the money isnt wasted, and they said no to that too. Very sad and feels very much focused on the business, making money and less on helping people and foster a safe, fun environment. read more