I have never been so frustrated with a business over something that should have been incredibly…read moresimple. My daughter is 2 years and 10 months old. I registered her for a FOSS swim class and FOSS had her date of birth during the registration process. Their system allowed me to enroll her, accept the registration, and take my payment. We showed up for her class today, only to be stopped at the door and told that she was too young because the class requires children to be 3 years old. If the age requirement is truly mandatory, why did your registration system allow me to register a child whose DOB clearly showed she was not yet 3? Why was my payment accepted? Why wasn't the registration rejected or flagged at the time I signed her up? I was told someone had supposedly called us earlier today to warn us. We received no call, no voicemail, no text, and no other notification. Regardless, waiting until a family physically arrives for a class before addressing an eligibility issue that was already apparent from the child's registration information is unacceptable. I also asked FOSS to show me the written policy stating that this specific class requires children to be 3. I could not find this requirement on the information available to me, and when I asked for clarification and requested escalation to management/corporate, I was essentially given nowhere to go. Their customer-service chat has refused to provide a corporate contact or meaningful escalation. This isn't about wanting special treatment for my child. It's about basic customer service and accountability. If your system knows a child's date of birth and allows a parent to register and pay for a class, you should catch an age restriction BEFORE the family shows up at the facility. We paid for a service that FOSS accepted our registration for, made plans around that class, and showed up expecting our daughter to participate. Instead, we were turned away at the door and then couldn't get a straight answer or a way to escalate the issue. Very disappointing experience, and based on how this has been handled, I cannot recommend FOSS Swim School.

We enjoyed taking classes here at Foss. A lot of the staff were great. The two major pitfalls are…read morehow crowded it is. Granted the "classes" are about 3-4 kids average but the classes are all at the same time as everyone else and in a small section of the lane. This is not conducive to learning for the other pitfall, the overstimulation and inability to accommodate children with special needs. Trying to learn to swim in a loud, busy and crowded pool is daunting. No dig at the staff, they are doing the best they can given the circumstances presented. Maybe Foss can carve out some time and space for kids with non-neurotypical or special needs.

We started bringing the kiddos here when it was Family Swim School; a couple years ago it was…read morebought by Wise. Today, we started our first lessons of the year! Usually, we do 1 lesson per week for 10-12 weeks, but due to the weird summer (covid), we got in on 2 lessons per week for 4 weeks. Today, the teacher was very engaging with the kids, worked with what they did well, and worked on what they needed help with. The teacher to student ratio was good. (the most students per teacher is 4). These are things we really like about this school. Covid info: All staff are wearing plastic face shields, and all non swimmers are required to wear masks. Hand sanitizer is available and used upon entering the building. Chairs (around pool area) are in groups of 2 and spaced 6ft apart, they are also sanitized after they have been sat in. After the lesson is over, we leave out of a side door, and walk around the building to the parking lot.

My daughter goes here and she has learned every stroke. She is in Riptide prep and she is doing…read moreamazing. Would definitely recommend wise as a swim school for your kids!

This place is amazing ! Great place to bring your kids learn…read morelife skill that they will need to help survive and will help them enjoy for the rest of their life! I personally think you should bring a kid around when you're old and get them exposed to the water ! The biggest thing is consistency and keep going even in the summers and throughout the year if you can! Please give a raise to Mrs Molly ! She is amazing and is a major reason for continuing our relationship with wise !

So far we've just had a trial assessment, but the entire process was wonderful. They were very…read moreresponsive via my online inquiry, helpful scheduling the trial session, and when we got there the gal at the front desk was super friendly and helpful. She gave us a tour and walked us to where to go. We ended up signing our son up for lessons since the price is very economical. I hope it will be a good use of our time and money.

The management and coaching is lacking and misleading. We have a daughter that has been in the same…read moreprogram for 6 quarters and were told after 5 quarters of the same program they would have an additional coach in the water with her to make sure she was progressing to the next level, which they never followed through with. We were also told by management that she would be progressing to the next level and then a different coach indicated the opposite. The management and coaching staff give misleading and false information to get your money and don't progress the students or teach them appropriately. They don't follow through with their commitments and then won't re-imburse you for giving false and misleading information.

Always wonderful customer service and both of my kids are strong swimmers because of their swim…read morelessons here at the Chanhassen location. Highly respect the way they handled the masking during peek Covid times.

Master Boltz,…read more Thank you, Ms. Kailey, and Mr. Tyson for a memorable birthday party for my son! He thoroughly enjoyed his day running through the obstacle course! The cake cutting with the sword was in true Boltz family martial arts style. We loved it. Thank you!

What started out as a summer camp option for our very active 1st grader has turned into a 2-3x/week…read morecommitment for him to continue working on his confidence and his self control while also learning Taekwondo. The staff is great with him. They get that he needs some extra encouragement to focus and they find ways to make it happen. When he failed one of his challenges, he was heartbroken, but Master Boltz talked to him afterwards to let him know it was okay and how he could improve. Mike engages him in each class, works so hard to keep him focused, and provides so much encouragement among the way. He's going to summer camp again this summer, and we're signing up his little brother to start Little Dragons in the fall. We're big fans and would recommend The Gym to anyone.

The address that is listed with this is currently wrong - these lessons take place in the Butler…read moreBuilding on the St. Catherine University campus in St. Paul's Mac-Groveland neighborhood. We've had a kid in the summer swim sessions (there are three sessions a summer) the past three years. I love it because the teachers are great (I assume they are St. Kate's swim team members), its well organized, the facilities are nice, and the kids learn a ton because they go every day for 2 or 3 weeks rather than once a week for eight to ten weeks, which is what most swim lessons are like. It seems like the learning is stronger with the every day method. I've continued to be extremely pleased with the program, and plan to continue to have a kid as a participant for many summers to come!

Very friendly staff and very family oriented. My four children have been attending here for going…read moreon six years now and they love it! The camera access and having live footage of your child at all times is a definite bonus that I didn't find a lot while touring other centers. I love the app and knowing exactly what my kids did for the day, getting pictures of them doing activities with their friends and in the infant room knowing exactly how much of his bottle my son drank or when his last diaper change was. If you're looking for a center I would definitely tour here!! Once you meet the director and staff you and your children will feel at home!

My daughter has been going here since she was one and absolutely loves it, the teachers are kind…read moreand always there when I need them. They are always looking out for what she needs. Without them my child would not be exceeding in school as well as she is now she is getting a really high grad in math and reading. thank you Tutor Time.

Excellent programs! Very welcoming and friendly environment. My daughter is enjoying her experience…read moreat Sylvan in Chaska. -Carrie D