First off, the Kinetico product (at least ours) is fantastic. Ours will turn 20 soon. It's still…read moreproviding great water for the whole house. We have done some maintenance over the years but the basic system is from 2004. My issue is with the service department at the local office. They sent us a mailing offering a free system inspection. Although ours has been working great, why not? Of course I would expect them to try to sell us something newer but I'm pretty good at resisting that kind of stuff. The first issue is they could not pin down an appointment to any window smaller than an entire day. I had to find a day when I knew either my wife or I would be home at all times. They promised a call between 8:30 and 9:30 the morning of the appointment to give us a 2-hour window. We had to book the initial date for more than a month out because of the "home all day" requirement. We booked for Oct 1st. As the date got closer, I had to book something else for the early morning on Oct 1st. The day before I called to see if they could give me a window later in the morning or the afternoon. They could not so we rescheduled. Magically they were able to push back just 1 day to Oct 2nd. I was promised the same 8:30 - 9:30 call. Having not received the call by 10:30 AM, I called Kinetico. After being passed around to several folks, I reached someone who said they've had a lot of emergencies lately and they need to rebook some of the non-essential service calls. Totally understandable but where is the call to tell me that? And how did all these "emergencies" materialize in the last 36 hours? The staff seems to have no concept what people need to do to clear a day on their schedule or keep a COMPLETELY open for them.

Appt made with Kenetico 2 weeks in advance. Told service visit would be between 1p and 5p. Said I…read morecould video the process so I could do it in the future. No show at 4:40 so I called. Found out tech would be here around 5:30. He arrived. Didn't give me time to video. When I asked if filter was ok to use, he didn't look at it, just said, 'we will see' installed it and out the door he went. Terrible experience.

Steve called me almost immediately after I submitted my project. He had an opening in the afternoon…read moredue to a reschedule and sent his son Jesse out to take a look. He quickly diagnosed my toilet leak and fixed it. They also looked at my water heater and made some recommendations. Would absolutely use them again.

Needed some plumbing work on an '80s condo. They were on time, reasonably priced and everything was…read moredone well. Would definitely recommend them.

Quick review: If you need dura cube salt, they have it. My next option is on the other side of…read moretown that is a haul and considering gas is not free nor inexpensive, Elgin is a viable option. At $15.95 a bag, the price has increased due to tariffs.

Set up appointment, serviceman failed to turn back on hot water, called office that we had no hot…read morewater, lady said they didn't touch hot water. Had to call a plumber to turn the hot water back up. When hooked up Nee filters, did not change o-rings, needed to be replace and were not and water leaked on the wooden floor in the cabinet. On Monday I will send them a copy of plumber's bill and ask them to reimburse me.

We've been customers of Indy Soft Water for several years and their service and professionalism…read morealways impress me. Informative, responsive, and helpful all describe why I'll be an Indy Soft Water customer for years. We currently utilize a rented water softer and a rust mitigation unit. Well water is hard!

I cannot say enough about how well my problem was addressed…read more 3 hrs after I made the first call, they had come to my house, removed an old problematic softener from Aqua Systems (whom I had called 12 times over 4 hrs earlier in the day and could not reach a person nor leave a message), and replaced that system with a new, much better, water softener. I recognize I likely caught them at an opportune time, however, my biggest issue was scheduling and I had the afternoon available. Not only were they helpful on the phone, with a person picking up after 2 rings, but a likely diagnosis via the phone met with my supposition as well, and Brandon came to my house within 30 min to make the in person assessment. They provided options which were in clear alignment with my research and understanding. And Austin and Brian were walking out the door, having installed a new 7 yr warranted system 3hrs after the first call. I spent more time trying to reach the installers of my previous system, and was unsuccessful, than I spent the entire time with Indy Soft Water. I highly recommend them all. They have every reason the be proud of their company as well as the great employees, Brandon, Austin, and Brian

Installed a new gas water heater. Excellent workmanship and unbeatable pricing. When I need a…read moreplumber I will check with Niles 1st to see if he can do it.

They installed a water softener in my home. Friendly, on time, and professional. Would recommend.read more

We wanted to replace our existing traditional water softener with a saltless system from…read moreEarthSmarte Water to avoid having to carry the heavy bags of salt down to our basement. While the initial price (~$6000) was high, the ability to avoid continuously adding salt seemed to make it worthwhile. We are on well water and after testing EarthSmarte said they could handle all the iron in our water as well as removing the calcium. Once they installed the system, however, we quickly found out that their system was in fact not up to the task. After some back and forth, and some adjustments, EarthSmarte declared that we would need to add in a salt-based softener (at a cost of $380) to address the issue, putting us right back where we started, except with a less efficient and less effective system. In the end we were out a lot of money, and had nothing to show for it.

From the owner: EarthSmarte Water of Indiana is the leading provider of alkaline water systems in Indianapolis, IN…read more Our NO SALT water treatment system is different from most systems on the market. In addition to being a no saltwater treatment system, it does not require any water filters. Many states around the country are banning water filtration systems that require salt due to the ecological impact. Our whole house, hard water treatment system will give you the benefits of alkaline water minus the damage to the environment, your water pipes, and your health. We offer financing options so you can get alkaline water from every faucet in your home now. Call us today to request your FREE water test or visit our showroom to get started on your water treatment installation.

I've had many workmen come to my house over the years and I will tell you that L D Smith Plumbing…read moretops the list for professionalism, top-notch work and clear communication. Wow'd me, 100%. I worked with Tim, Wes and Nick. All great ...and I will say Wes who I communicated with the most, was really great!

Clean cut, professional, and expert at what they do. We had a leak under our slab foundation. They…read morejumped right in with diagnosis and job planning. They coordinated everything and their pricing was reasonable.

Great experience with Cooper's. They installed and system and changed the filters. Jaden is the…read morebest technician I've ever had. He was punctual, great at communicating, very nice, and helpful. He was so careful to keep things clean and tidy, which I really appreciate also.

I had a minor issue with my water softener that CWC installed almost 2 years ago (salt tank was…read morefull of water). I called and talked with a very helpful man who looked at my records and advised it was nearly time for my yearly RO filter change. He advised they could come check the water softener and change my filters together the very next day! Paul the tech arrived promptly first thing the next morning. He tested my water and explained the readings to me. He also found the source of the problem with the water softener very quickly and had the part available on his truck. He repaired it, then explained in detail what the problem was. I really appreciated his thoroughness and for telling me more about my unit. As per their warranty (7 years parts and labor), the water softener repair was no charge and the filters with installation were ~$150. I continue to be very pleased with Cooper's and their staff.

Needed water heater replaced. They were able to come the next day, took the time to not only do the…read morejob, but to make sure that any previous problems were fixed. They noticed issues with placement and exhaust, and they corrected these and let me know about their fixes to prevent future problems. Very kind people. Water is now easier to control the temperature of, and I have the peace of mind that the water is now clean and that I shouldn't have to worry about the water heater for quite some time! Pricing is what it is, not their fault everything is as expensive as it is right now.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

Great service, good communication and reasonable price. They replaced an exterior spigot that had…read morebroken. Definitely recommend!

At the strinke of 12 on Christmas morning I awoke to my roommate telling my basement was flooding…read more It turns out I had a water main break and it would need to be excavated to repair the sewer line. I called two plumbers tbat dah but came out but only seemed reasonable howwver he couldnt do it until Monday. That Monday the came out got the line cleared then provided me a quote. Fast forward I get the money, the got me schedule right away. They came out did the job and I can use my washer again. Now that dig is not pretty it leaves ur yard a mess but Im thankful that my line runs in the back of my home bc I wouldve had a cow had that mess had to be left in my front yard. Okay going off topic anyhow they guys were nice and they got it done quickly. I would definitely recommend them; at least get a quote.