Hot water heater was replaced on a Tuesday without incident. Went down to basement to do laundry to…read morefind the floor covered in puddled water on Saturday. Called for help-was instructed to diagnose over the phone. Technician who replaced water heater didn't close valve correctly at the main water line. It took hours to clear basement and clean up water. After communication of concern and disappointment over the phone to technician and staff on the phone, we have never heard a single thing back from them. Their mistake caused chaos in our home with no apology or follow up. We will find a new plumbing company.

I wanted to replace a hot water heater as a preventative measure and since it wasn't an emergency,…read moreI had the opportunity to call around and check pricing, products, etc. Kentwood Plumbing was by far the most helpful as we discussed product, sizing, pricing and timing. I got a quote within a range and like all other things, I expected the final price to be at the higher end. The technician did a great job removing the old unit and installing the new one showing that he'd obviously done this many times. I'm always concerned because these guys are on the clock and my cynical self says it doesn't matter how long it takes because it just gets reflected in the bill. I was pleasantly surprised when the bill arrived the next week. The total cost was at the lower end of the quote with an excellent job as a bonus. I've used Kentwood on and off over the years and was happy to call on them again.

Scott and his team are great! I love having the option for ice cold water and instant hot water all…read morein one unit. Great price and no more lugging around 5 gallon jugs to refill. Definitely some high quality H2O!

This company has been the worst company I have ever dealt with. I canceled their water service in…read moreNovember 2025. They are still billing us and have never came and picked up their equipment. I have called numerous times with NO call back. They must be out of business or just a poor business.

Great pricing, service and timeliness. I had a small plumbing issue that has annoyed me for two…read moreyears and he fixed it in one hour. His card will remain hanging on my fridge.

Very timely and understanding of having no hot water. Service was great and the tech was friendly…read moreand knowledgeable. Hope I don't need them for a while but glad I have their number.

Zach G. was amazing! My kids were very curious, and he made the event educational! He cleaned up…read morehis mess and the only way we knew he had come and gone was the clog was gone. Thank you!

Great Service! Our basement toilet was not flowing properly. Called in and an actual person…read moreanswered the phone. Explained the issue and they said it could possibly be later the same do or some time the next day. Nice surprise that they were able to make it the same day. Zach the service guy was polite, explained what was going on and very clean as he went about the fix. Based on the work completed, they were very modestly priced . I will be recommending them to anyone that needs service.

I had a clog in our master Bathroom, Zach from Kellermeier Plumbing, Heating & Cooling came out and…read morefixed it. Very Professional, Courteous, and listened to what I said, that doesn't happen very often. I thought it was a problem with the venting, he didn't shut me out he said, yes that could be but it might be a clog in your line and he explained. And that is exactly what it was. He worked at it for about 2.5 hours, took up the toilet ran his camera down and found it. Very reasonable and fast, the clog was 27' at the end of the house. Thank You Zach!! I will be having them cover the whole house where they come out Spring / Fall to inspect my HVAC (they check the capacitors in the outside condenser unit wich not very many HVAC Tech check this. I know because I have been an electrician for 50+ years) and they check the water heater and descale if it needs it. Thank You Kellermeier Plumbing for not having one more thing to think about. P.S I am 72 and this is the first time I have called a plumber. Rick Curtis

I contracted with Kellermeir to replace upstairs shower stall. We agreed on scope of work and…read moreprice. Brian, representing KP stated a permit was not necessary. During tearfout of old shower, my wife and I observed the old insulation, which KP failed to replace insulation on outside wall of shower, saying it was not necessary. A direct violation of the MI bldg code. He then sealed the drywall, claiming " there was none there anyway. Another lie. Kellermeir finished the job and sent an invoice that was materially higher than we had agreed to, without explanation. We are now in litigation, my home is not in Code and the Building Inspector forced Kellermeir to get a permit 10 months AFTER completion of job. They refuse to admit responsibility or correct the deficiency. They have lied from the start, causing extreme emotional distress and mental anguish. Do not trust this outfit.​

Update: I did have someone reach out from the company named Andy to explain their pricing and…read moreoffered a solution to make things right in my eyes. The pricing isn't by hourly, but by a software they use to find the best rates for the job required. Ultimately, I've voiced my concerns of how that system works and what I think could change but they are sticking with the way the price structure works, as it works for them. I am happy with the solution that was offered to me, and would use this company again, but more so for serious issues that require an expert to come out. When booking the appointment, it was explained to me that it was $85 to have the team come out, and an additional $125 for diagnostic of the situation of my leaky pipe, which could be used towards the maintenance cost. The determination made by the technician is that the pack nuts needed to be screwed tighter, and it took the technician less than 2 minutes to do so. For this labor, I was charged $220, and the charge is not itemized, it is just marked as misc. - and I had no option to just tighten it myself, as it already cost me $125 for the technician to diagnose the issue. Since I was charged $220 for 2-3 minutes of labor, that's about $6600 per hour that they charge. If we did just the $95 on top of the diagnostic, that's $2,850 per hour for their labor. I understand they are a business and I am not saying I expected the work to be free, but for the fact it was an additional $95 for him to tighten the pack nuts in 2-3 minutes is crazy. I asked about why it costs so much / the charge couldn't be a flat $125 since it was a simple solution, the technician told me it was a liability if he didn't charge me for his work, and since he had to screw TWO pack nuts, that's where the extra charge came in. If you go through this company, just expect a labor cost of $47.50 per minute.

Thank you to Bergsma and Technician Josh K…read more The plumbing repair visit to my home today was handled with professionalism and courtesy. Josh not only did a great job with the repair but also shared helpful preventative maintenance advice. This is the second time I have had Team Bergsma to my home for repairs and will not hesitate to call them again!

Brian replaced our kitchen faucet, the guest bathroom drain, and the shower cartridge which was…read morecracked and leaking. Our house is over 30 years old, and Brian makes everything look and function like a new home. The quality of his work is excellent and more than meets our expectations. Brian provides his service at a reasonable rate, and we will continue to hire him for other projects.

They were the quickest to respond to my plumbing problem but definitely not the cheapest. The…read moretech was good but I feel I was overcharged for the work completed. IF you DON'T have a plumbing emergency, shop around. There are better priced plumbers in the Grand Rapids area.

I just heard from the team at All Flo Plumbing and they have stepped up to make things right. I…read morereally appreciate a company that admits to their mistakes and in the end does what is best for the customer, now and in the future.