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    Updated response to owner: This response is exactly why we posted our experience. At no point during the visit were we told there were rat droppings in the ducts. At no point were we told the technician had to leave because of "health reasons" or "cleanliness issues." At no point did we ask this company to remove roaches, perform pest control, or clean up an infestation. At no point did we threaten a bad review if they didn't. These claims only appeared after we left a negative review. The reality is simple: we hired an HVAC company for routine AC maintenance. We later questioned whether some of the work we were told was completed had actually been completed. We also questioned the advertised pricing and the advertised money-back guarantee. Instead of addressing those concerns, the owner has repeatedly tried to portray us as living in a filthy, pest-infested home and has continued adding new allegations that were never mentioned during the service visit. If the system truly contained rat droppings, a severe infestation, or conditions serious enough to create a health hazard for the technician, why wasn't any of that documented, photographed, discussed with us, or included in the service report at the time? The more the story changes, the more questions it raises. We've provided photos, screenshots, emails, and documentation. People can review the evidence and decide for themselves. Original: We scheduled an AC maintenance service after seeing the company's advertised $99 promotion. The appointment was booked at the promotional rate, but when the technician arrived, we were told the price was actually higher. After the service was completed, we were told the system looked great and that maintenance items, including cleaning the drain pan, had been completed. However, the AC didn't seem any different afterward, so I inspected the unit myself. The drain pan still contained debris and a dead roach. To be clear, our issue was never that there was a roach. This is Florida. Roaches happen. We never expected an HVAC company to provide pest control services. The reason the roach was mentioned is because it was still sitting in the exact area we were told had been cleaned. It raised a reasonable question: if that area wasn't cleaned, what other maintenance items may not have been completed as represented? [[HIGHLIGHT]]When my wife politely called to ask about the work that had been performed, instead of addressing the concern or offering to inspect the issue, we were told our account had been marked "do not service."[[ENDHIGHLIGHT]] The company also publicly advertises a 100% money-back guarantee. Because we were dissatisfied with the service and had concerns about the work performed, we requested a refund. That request was denied. The owner's response focuses entirely on claiming the AC was "infested with cockroaches." Even if that were true, it doesn't address any of the actual concerns: * Why was a $99 promotion not honored? * Why was a money-back guarantee not honored? * [[HIGHLIGHT]]Why was a customer labeled "do not service" for asking questions?[[ENDHIGHLIGHT]] * Why did the condition of the drain pan appear inconsistent with the work we were told had been completed? People can review the screenshots, photos, and documentation for themselves and come to their own conclusions. We are simply sharing our experience so others can make an informed decision. They are going to respond that my unit was "infested" , I can assure you it was not and you can see the pictures yourself it was one bug.

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    TWO YEARS after I posted the below review, they finally reached out to me LOL! They were offering…read moreme a "free" ($100) light to have the review removed. BUT I had to pay a $150 service fee to have the "free" light installed. Seriously?? The installation would only happen after the review was removed, and not the other way around. What?? And the worst part was their manager Catherine convinced that she was providing the Best Customer Service with an approach like this. Terrible! JUST NOT WORTH IT! Those lights burn out so fast, and they consume major electricity. We live in the Sunshine State, the Solar Lights is the way to go!!! Save your money and the headache of dealing with a company like this. They are great in selling you their expensive products but once the job is completed, don't count on them! Only few months after, the lights were already burned out and of course "those" weren't under any warranty. Their electrical job started to come completely apart from the ground and all the lights stopped working. Left several messages and even sent emails to their website, but couldn't get anyone to assist me. Twice they called me back saying that someone was going to stop by, but it never happened. I had to hire a real electrician and another company to fix their job since they DIDN'T FOLLOW THE LEGAL ELECTRICAL CODES. Extremely disappointing! Spent a lot of money with them AND because of them.

    First they take your money which they are by far the most over priced in all off Florida . When all…read morethere lights break they give you 3 different reasons on why you are not covered under warranty . Whatever you do DONT USE ILLUMINATION RUN THEY ARE AN AWFUL COMPANY . After spending thousands of dollars with them over the a few year time period they wiggle out of your warranty . Rest assured BBB AND ATTORNEY GENERAL will be contacted and cases filed . Save your money go somewhere else

    AQ Pros - hvac - Updated July 2026

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