Karma- I can't wait until the bubble pops and the local service industry gets a taste of reality. Because presently? They have all of the power. And often abuse it. That being said. I called Aptos plumbing urgently. They had a major well crisis and hadn't had water for over a week. Four people living in our house in thousands of dollars in landscape dying. They got Bruce to come out the next morning which was the next afternoon. Fair enough that's how it goes. He was extremely knowledgeable yes. He actually found issues that we weren't aware of.And knowing the critical nature of our situation said he was coming back the next day. And emailing me the quote for the several different issues and potential repairs for the job. Then I had to call and leave my email for that potential quote? Which was supposed to be there that evening? Never received a call the next day his wife said the next morning or evening? Cut to3 days later and I have not heard a word. And this is how you treat a customer in crisis? No phone call, no email? No communication at all. Just string them along and expect them to what? So I hate to tarnish their unchallenged five star review. But Aptos plumbing was a huge disappointment for me. They basically left us high and dry without even a common courtesy of telling us when or if they were going to do the job. Which is unprofessional enough when you don't approach a business in an already critical situation. But basically cruel and rather heartless given our situation. read more

When our water heater in our 1939 bungalow bit the dust, we opted to upgrade to a tankless water heating system. After reading the reviews on Yelp, we were impressed by the comments about Aptos Plumbing. I gave them a call, and they were able to send out their estimator that afternoon. Bruce was super friendly and knowledgeable and laid out our options for the new system. He also gave us a quote on costs. Tankless conversions are not cheap, but I knew they had their work cut out for them on this elderly home. It was only a couple days later that they sent out a team and dove into the project. In order to pipe-in the new system, they needed to send a couple of their team under the house--into the crawlspace from hell. Working in mud and water with less than two feet of headroom, they completed the entire job in one day. Everything was done properly, neatly and to code. At the end of the day, they cleaned up all traces of mess and hauled away the old heater and any debris. We had unlimited hot water that evening. No corners were cut, and in the end, we were billed at exactly the lower end of the estimate. No tack on charges or surprises in the bill. Everyone on the site was friendly, highly skilled and hard working, and we are totally pleased with the result. We now have all the hot water we need and can check off one more thing we won't have to worry about. I would definitely recommend Aptos Plumbing to a friend or family member. read more

Replaced existing (and expired) shower and tub fittings. Old fittings required the wall to be opened to insert modern cartridge-based fillings. The work was completed neatly and cleanly. Could not be happier. read more

We had a hot water burst in our living room concrete slab that surfaced to the top and flooded our entire downstairs of our condo. We received 2 quotes from 8k-13k to re-pipe the downstairs which I thought was excessive. Long story short, Aptos Plumbing was the last estimate which came in at $3600. Granted, I started some of the work before they gave me the estimate but it was still way more reasonable than the other quotes plus they were responsive, professional, and worked with us to get us back to normal. They were also clean which is hit and miss with contractors. I would highly recommend this company. read more

Aptos Plumbing came out and replaced our gas lines the same day we called. It was a major fix, and they were fantastic: professional, thorough, and efficient.. I highly recommend them!!! read more

Bruce was right on time and did the job quickly, neatly and efficiently. It is a pleasure working with these guys. They are clean, and on time and the price is right. I'd call them again anytime. read more

It was 8 at night. Bruce is still working. He was professional, hardworking and amazing. I'm very impressed with his knowledge, attitude and work ethics. I am very happy with his service and feel confidence that he will take good care of people. He has been a plummer since he was 14! Wow! A trooper! Great guy! I feel blessed to find him. Thank you for your great service! read more

Needed a faucet replaced. Todd (phone), Bruce (diagnosis) and Justin (repairman) were all friendly, prompt and knowledgeable. It's great to find a reliable, small, local plumbing company to have on speed dial in case of future problems. read more

Their 5 Star Review Rating is well deserved. They came out the same day we spoke to them and gave us a free estimate (i.e. no charge if we didn't accept the proposal). Then, they charged $200 less than the estimate they gave us for installing a new garbage disposal. Who does that? They were very professional and friendly. We will use Aptos Plumbing for all of our Plumbing needs in the future, and you should too! read more

My sink and garbage disposal broke at the same time, and I needed a plumber so I called Aptos Plumbing. I had several problems with them. First, they showed up at the very end of the timing window they quoted (12-2) and did not call first. I went out and met them, and told them I had two sleeping babies, which they heard but did not regard. I understand that sometimes installing sinks makes noise, but they slammed the doors and were generally not respectful of my request. He came with another person and was not careful about wearing a mask, or was wearing it with his nose out for some of the time. They charged me $447 for just 1 hour of work installing a sink and a garbage disposal which seems super high. I would not recommend them. read more

I have been fighting a problem with "water hammer" for quite some time. Called Aptos Plumbing and was visited the next day. Less than two minutes into the call, the problem was diagnosed and fixed! So much for YouTube and the Internet. Take local knowledge and personal service above all. It's worth every cent. This company will be my go-to guys for years to come. Very knowledgeable and honest. read more

Thes guys were great!! We needed to have a p-trap put in on our washer hookups to prevent a bad odor problem. They came out and quoted me the projected a couple days after I called. Then scheduled just a couple days out once I accepted the project. They showed up on time to fix it and were communicative about pricing and what work they were doing. We had some really funky plumbing happening, and they made it all work. They even fixed a plugged bathroom sink while they were around. Definitely recommend these guys! read more

My heroes! We had a blocked line that lead to a flood on Sunday afternoon. Aptos Plumbing was to the rescue!!! They got here within 30 minutes from my distress call. Thanks so much for taking the time to snake our line and make recommendations on how to prevent this from happening in the future. Our entire family appreciates what you did for us. Thank you. read more

Bruce, Todd and Justin were great people to work with on fixing our plumbing and replacing a toilet. I would highly recommend this conscientious company. Very professional and they personalized the job to my needs. read more

Those guys are Awesome!!! They show up on time, put on soft little booties so they don't wreck your carpet, and they do a great job!!! I'll be calling them again soon!!! read more

Todd with Aptos Plumbing is a saint! Thank you for being so prompt, friendly and efficient. #restoredfaith

Was having issues with my septic and was so happy to have found Aptos plumbing! Living off summit makes it very hard to find people to come out but this company was happy to the next day, even with the easy way closed due to a complete loss of road due to rain. They used the more rustic route but still made it here fine. They were able to repipe and flush system that day in a few hours and it was fixed at a responsible price. They were very respectful, honest and I will be using them again for any plumbing needs. Highly recommend. read more

Thank you, Bruce, for a job well done, on time, and fairly priced. You'll be my first call the next time a plumbing issue arises!

Update: The owners have spent more time responding to my review than they did getting back to me with an estimate. I did upgrade the faucet to Grohe as they recommended. I called my contractor, who unearthed his paperwork with appropriate county sign-off on the water heater installation. When I asked about the cost of hydrojetting, he said he'd put it in the estimate, which I never received. He specifically warned me about viagra and birth control hormones in the water, and that only an RO system could remove them. I was amenable to most of the work that was suggested, but needed an estimate to make an informed decision. This is a she said/he said situation, obviously. Bottom line, the guy shook my hand and said he's send the estimate in the next day or two, and I never received it. When I called and texted about it, I was left hanging and heard nothing more until I saw the response to my review. *********** Not a good experience at all. Needed a basic plumbing fix and fixture replacement in the kitchen. Got a quick response back via Yelp, and even had an owner and helper visit to give me an estimate. Never got the estimate, despite a follow-up phone call and text from me. Must be because I declined their upsell tactics for hydro jetting, adding an RO filtration system, and moving and replacing my perfectly functioning tank water heater for an on-demand one. Did not appreciate the scare tactics about pharmaceuticals in my water supply either. After waiting in vain for an estimate, went with a long-time local plumber who fixed everything for $225. It's nice that others got 5-star service from Aptos Plumbing, but I absolutely did not and cannot recommend them. read more

Our condo water heater was leaking and we contact Aptos Plumbing they were able to go out the same day and make an evaluation, send me a bid. The next day they installed our new water heater.. Very friendly fast... Need a plumber call Aptos Plumbing. read more

I love the guys at Aptos Plumbing! They are professional, reliable, and on point. Bruce was clearly super competent and creative as he trouble shot my old house plumbing. He was also really patient and available to answer all my questions. Job super well done at a reasonable price. These guys Rock. read more

Bruce and Justin were awesome! Ended up not needing their service, but they didn't charge anything. I thought I had lost my engagement ring down the drain, ended up finding it somewhere else! Great service and knowledgeable. Called this morning and they came within a half hour or so. Thanks so much! read more

Aptos plumbing helped me out a great deal, these guys were very competent and knowledgeable. I actually learned quite a lot during all the plumbing repairs. Fast and friendly service with reasonable prices. read more

Your comment is not true. There are 50 people in Seacliff Mobile Hones that had legal extra connections for irrigation and water systems that the park knew off and approved. We had numerous meetings concerning the Water Meters and the board said that Aptos Plumbing solicited business . Even the manager Art Alfaro recommended that we NOT use Aptos Plumbing because of their bad work. 50 people were complaining of the bad work, leaks, and messy clean up. Some people complained that workers took pipes out and left gaping holes which they did not have permission to take the pipes out. How could they forget something so simple to turn on the valve.?? read more

The job was done well it was everything else that was bad. Started off with an appointment which I had to move things around to keep. Out he comes to tell me he has no parts and he'll be at my place the next day at 8am. Gee, thanks, there goes that afternoon. Next day I called at 10am because no one was there, "cleaning the truck", I was told. OK, showed up over 2 hours late and did a great job, can't complain about quality. Got an invoice, and paid the bill. Then I got a call telling me that, well, the invoice wasn't accurate because he didn't charge me the rate he should've charged me at and he forgot something. Turns out he didn't forget anything, the invoice had all the work he did it's just the total was not what the office deemed the right amount. I got the distinct impression that I had the "special" rate. There's a rate that the plumber charges for work performed (and that's what he charged) but then there's my rate (which is what they wanted). I was told it's some app screwup, couldn't get the right rate, "computer issue", I had to pay more. Turns out they charge more than lawyers do. It came out to about $1400/hour since the work was maybe 30 minutes. Like I said, quality work but that's all I can say good about the experience. Update: Holiday? I called the previous week to schedule and was told Monday. I said it was labor day and was told you were still working. So don't make it sound like you were coming out on a holiday, it was a work day for you according to your office. And what I was told was you'd be at my house at 8am the next day and the water would be off for 2 hours because you needed to glue some PVC piping and it would have to dry. You specifically asked about guests at my house and that everyone should know water off from 8-10. That's why I called at 9:30 wondering. Sure showed up at 10am. If that's in your window then bully for you. Maybe tell people your window instead of saying that you're busy cleaning the truck. As for the $300 discount, that's not what you said. You said it's $149 but the first one is more because you have to pay for coming out. That's your standard rates you told me. I didn't get any $300 discount, it was all your standard rates according to you. The issue was they apparently aren't because the plumber who came out charged what he charges for a job which tells me what he charged me was what the rate was. It's not like the guy doing the job just makes numbers up. He was experienced and he charged what he was apparently accustomed to charging. One bad review and it's "don't call us". Well with that attitude I hope other people who read these reviews do the same. Hey everyone, you want to spend $700 for 30 minutes work? Go right ahead. read more

So appreciate Todd coming out to my mom's house. He was so understanding of our special situation and came when scheduled. He was able to repair our garbage disposal rather than replace it which saved us money for sure. He then stayed and tested it to make sure it worked. Thanks so much highly recommend this company. read more

Aptos plumbing is the best! I could not believe how committed and professional, not to mention how knowledgeable they were. My Radiant heat system went down and Bruce, one of the owners responded to my call right away. When diagnosing the problem, he looked into several scenarios and came up with a fair price. His knowledge of parts and the system itself was extraordinary! Thank you so much for a fix to my heating system that could have cost several thousand dollars. Jan T. read more

I had a sprinkler head that was leaking in my front yard and did everything I could think of to fix it. When I didn't fix the problem, I started researching companies to call. Aptos Plumbing had such great reviews that I decided to message them. Todd responded within 15 min and tried to fix my problem over the phone. Our house is older and so the issue wasn't a common one. He made time in his schedule to come out 1st thing the next morning to help me out. So friendly, knowledgeable and wanted to make sure our issue was taken care of. Will always call Todd when we need anything. read more

Amazing business! My water heater died so I called several plumbing companies. I left messages but didn't get any returned calls. When I called Aptos Plumbing, within 5 minutes I got a call. By the end of the day I had a new water heater installed. The installers were very nice, worked hard and fast. Cleaned up so nice after they were done. The owners are very professional, friendly and knowledgeable. I wouldn't hesitate for a minute to recommend this company. Five stars doesn't seem like enough! read more

What a great experience- we were in need of a plumber for a rental in Aptos - we are not local so I used yelp to locate a plumber and I will say I was very impressed! They answered the phone - they were able to go out the same day and evaluate send bid and do work the following day - happy owner happy tenant - I highly recommend Aptos Plumbing and will be using them in the future! read more

Very courteous and professional. Todd fixed a toilet leak in under an hour at a very reasonable cost. I highly recommend them.

We had personally tried replacement of our toilet wax ring only to have it fail two times. We called Aptos Plumbing and they determined that there were plumbing issues in the pipes below the toilet and the adjacent toilet in another bathroom. They arrived around noon and worked steadily to repair the waste plumbing below both of our toilets until they completed the work at around 8pm. Justin, Jose and Bruce did an excellent job of evaluating and repairing the failing plumbing. We had company coming to stay with us that evening and Aptos Plumbing stayed with the project until it was done so that we would have functioning toilets. Good work guys! We are very appreciative of their abilities and professionalism. Thanks to Todd, the owner, also for coordinating the job. read more

They were very helpful installing our new water heater and a few other minor issues with bathroom drains. They were very attentive to details and follow up. read more

Hands down best plumbing experience ever. Bruce, Todd and team have a ton of experience, communicate details-options very well and just plain good people. So refreshing to work with folks like this when dealing with challenging things like plumbing issues. They built a ton of trust and respect with me on the first call. I also agree with the other positive comments here....everything noted is consistent with my experience with Aptos Plumbing! read more

Our water heater had some corrosion on the pipe fittings. I had 4-5 quotes from other companies who all wanted to do a full replacement costing $$$. Aptos was the only company that offered a short and long term solution. Bruce was very knowledgeable, professional, and pleasant, they all were. We really felt we could trust this team. Big thanks to Todd, Bruce, Justin, and Jose. Highly recommend. read more

Absolutely love the quick quote followed by a quick repair! They even took the old parts away! The cost was more than reasonable! The crew was professional! Loving my new faucet! read more

Bruce did a great job helping us with getting our gas dryer connected, in Spring of 2017. These guys got back to me, quickly, and helped us BIG TIME! read more

Aptos Plumbing is Awesome! I woke up Wednesday AM having discovered my water heater had turned into a fountain! I called several places but Aptos Plumbing was able to send someone within 3 hours so I booked an appointment. 45 minutes later, I received a call that they could come by immediately, for which I was very grateful. They not only fixed the immediate problem, a leaking water supply line, they came back the next day ON TIME and replaced my 30 year old tank. They did a fantastic job, completing it exactly in the amount of time they said and provided me with an excellent price that was exactly what they had quoted. They explained everything they needed to do and answered all of my questions. They wore masks, socially distanced and were both friendly and professional. It can be difficult to find reliable, dependable people in this town. Also, as a woman living alone it can be worrisome to let strangers into your home but I felt completely at ease with these gentlemen doing their job. I will always recommend the folks at Aptos Plumbing. They are just the best! read more

Our water heater went out the day after Thanksgiving. To our surprise, a representative from Aptos Plumbing agreed to come out within an hour at which point he diagnosed the problem, went out to locate the part that was damaged, and proceeded to fix the problem for a fraction of the cost of a new water heater. Bruce was cordial, professional and efficient. Would recommend without hesitation. read more

My experience with Todd and Bruce was excellent. Happily, no emergencies, but regardless, they were totally responsive, on time and completely competent about my water heater issue. I'm happy to know they are close by and can be there at the drop of a hat. read more