I installed a water softener many years ago and I cannot say enough great things about Soft…read morePatagonian! From the first call, Ed the owner worked around my availability and made the entire process super easy and fast. The installation technician was knowledgeable and efficient, and Ed walked me through the owner's instructions carefully. With that said, I think what really sets Ed's company apart is his obvious pride and care for his business and customers, as clearly evidenced by his prompt and excellent after-service. I felt a bit bad about asking him all sorts of questions years after the job was done but he always responded quickly, enthusiastically, and professionally. I had a few top rated service providers come by for quotes but I'm sure that I made the best decision to go with Ed.

I spent a considerable amount of time doing research on finding the right product. Once I knew what…read moreI wanted, it was just a matter of finding the right company to work with. Ed was very polite and educated me further and helped me understand the difference between the different types of filtration and softening products on the market. Ultimately I decided to go with Soft Patagonian not just because they had a superior product but also they had a very respectful and professional team. That made a complicated install for others extremely clean and easy. I highly recommend them and have already shared with all of my neighbors who I think they should consider if they are looking at a water softener for their home. By the way this is the best purchase I've made all year!

Very appreciative of De Anza Water Conditioning's responsive and quality service and their…read moretechnician Sonny Vigil's valuable expertise. Our Kinetico system was effecting a major water leak (600 gal over ~28 hours), and I tried reaching them at different numbers after hours; a representative contacted me from each of those lines and set up an appointment the following day, 8a-12p window. Our technician Sonny Vigil arrived at 9AM, very professional and respectful. He explained his triage per step, replaced parts and fixed everything up without hassle. Shared tips about the filtration system and general troubleshooting. He additionally performed a full system checkup and replaced our filters as part of the same service visit; we would've otherwise run out of potable water shortly. Serviced everything efficiently and effectively. I had originally planned to get to work in the afternoon, but everything was resolved and ready to go by 10:30AM.

Great salesman, Raoul, who took time to explain every part of the system with my wife and I, plus…read moreoffer suggestions on how to move forward as we're also doing a remodel. On installation day, Niko was friendly and efficient. He stated the whole system might take until 3pm to install, but finished by 1:30pm. He made sure to clean up after himself and then walked me around to explain the system. Great team, and with a zero electricity softener system, helps with cost savings for us as well. Will definitely keep working with them.

True-tech installed a water softner for us and has been greatly responsive to anything we needed…read morewith it ever since. If you need a good water softner that covers your house, this is a good source

Aaron, owner/operator of True Tech Water is a man with a plan, and Jaime too. He got us out of a…read morejam with our water softener, showed up on time, TWICE(!). The final invoice amount matched the quote (not always possible, but nice), and he and Jaime resolved our issue quickly with a little masterclass on the side which would helpful for most people, but not me. They also fixed a couple things I broke just by looking at them. Curious thing tho, water refused to run downhill while they were at the house. After they left, the laws of physics restarted. They must be wizards! Thank you, Aaron and Jaime! Matt

About a year ago my Rheem water softener died so I decided to up my game and purchase one from the…read moreClean Water Systems because I thought they would carry a better product and I would get better service if needed than from a big box store---NOPE! First-I paid almost 3 times as much for the system than if I would have purchased one from Home Depot or Lowes. Second-The installation I had done on this new product was done by a pro and the programming of the unit went well. Third-Soon after the system was installed it began doing erratic things like regenerating at different times than the one that was set. The regeneration time was cleared and reset multiple times only to have the softener revert. Fourth-I called and Emailed the customer service rep. and he tried to correct the regeneration problem by walking me through the steps but none of those fixes worked. He then contacted the manufacturer and they responded with a new fix but that did not work either. Fourth-The owners manual is THE WORST!!! It is just a cobbled selection of random instructions, almost like you walked into the middle of a conversation and then try to understand what is the gist of that conversation. Early on when I commented on this I received a call from someone at the Clean Water Store and she wanted to know and understand how they could improve the manual. I suggested she look at how Rheem or Whirlpool or GE does it. Their instruction/owners manuals whether printed or online are clear and concise. Doing so would probably eliminate many questions and Emails to the service reps. Fifth-Here I am a year later with an outstanding service ticket. A few days ago the rep. contacted me and said he was going to close out that open ticket. I replied the manufacturer never helped us correct the regeneration problem. He stated, they never got back to him. Sixth-My impression and experience shows that once you purchase from the Clean Water Store you are on your own. The service rep. tried his best but like me he was left in the lurch. The warranty on the product from the manufacturer is worthless, it means nothing. The owners of the Clean Water Store should take heed, they can not ignore ongoing product problems that affect their customers. If they continue to not serve their customers, their customers will find a company that does. STAY WAY! You would be better off throwing your hard earned money in the street.

Order chlorinator system 3 months ago pump went out . Hooked up correctly ,in weather proof area no…read morereason for it to go bad just poorly ,cheap product for 600 plus . Called and said would send new pump . Spoke to tech and customer service and both said would send in for request to have it expedited being we were now smelling rotten eggs in home . Did not approve it and now we have to wait for a week . Called said they can't change it now that's its in route. If would of sent overnight or 2 days because of the inconvenience would of been nice being it's not our fault their system went back so quickly . Wish I just got my money back as it's cheaply made . Same item china for 100 versus 600

If you're like me, you probably can't stand hard water. It's a plague here in Northern California,…read moreand especially in parts of Santa Cruz County. Hard water causes all kinds of nasty mineral deposits on your porcelain fixtures, faucets, shower, and spigots. Those deposits (scale) also build up on your water heater element, causing it to work less efficiently. When we moved in to our new home in Capitola, I noticed that we were cleaning our toilets almost twice a week because of this build up, and our energy bill was out of control! I was about to look in to serious options like solar/water heater replacement, forced air water heaters, etc, until my neighbor told me about their device, called "Soo Soft". It's essentially the same technology as the Scale Watcher. After doing some research I found Aqua Genesis, a LOCAL business! Given that the prices and products were comparable, I bought my device right here in Santa Cruz! I felt a little bizarre walking up to a strange condo in Live Oak to pick up my Water Softener, but boy oh boy has it been a tremendous blessing! The owner will also deliver yours to you on bike if you want! Before you go and spend a bunch of money on some fixture and appliance replacements, consider de-scaling your home with an electronic water softener. This is not some giant tank you fill with salt crystals. It's a small device that plugs into a regular outlet, with wires that wrap around the water line into your house. Installation was a bit of a pain, but otherwise, we are delighted with the system. Our water heater bills are down, buildup is disappearing, and our water is softer! Be advised, it takes almost 3 months to descale your existing home system. During that time, the hard water actually gets worse as old scale is loosened up. I recommend buying a citrus solvent dishwasher detergent (like biokleen citrus dish powder), and draining your water heater once a month to help the process along.

This device has changed my life forever. Our well water is extremely hard and used to quickly clog…read moreall my hot water pipes and faucets, plus our on demand water heater. Since installing the 3 star Scalewatcher my pipes have cleared themselves and I am no longer throwing away hopelessly clogged faucets and pipes. My hot water heater used to be almost completely clogged every 2 or 3 months, is now clear all year. I still remember when I first got it, my wife looked at me as if I had just bought a box of rocks, but later that day told me that she got good lather on the first application of shampoo, instead of a little on the third. This is a fabulous device and Aqua Genesis is a great company which backs it up with a great guarantee and great customer service. Thank you Aqua Genesis and thank you Eduardo Jalles for all your technical support and patience.

They are the best so helpful and kind, every time I go there they always help me bring water to my…read moretruck they are so awesome :)

I had purchased 7 water containers that were not "BPA Free." Given that I wasn't informed of this…read moreat the time of purchase, the owners of Pure Valley Water did the right thing by me and refunded my money. Thus, I'm satisfied with their customer service and will continue doing business with them. Thank You Pure valley Water!

I has a great experience with City Water Filter & Hyperbaric and I wanted to recognize the amazing…read moreteam there. Clay runs a fantastic business and clearly cares about his customers and quality of service provided. From the moment I talked to him , everything was professional , organized and welcoming. Javier and Jesse did an excellent work , they were knowledgeable , friendly and took the time to explain everything clearly . You can tell they take pride in what they do and make sure the job is done right . Jennifer was also wonderful , helpful , polite and made the scheduling and communication smooth and easy. Overall the entire team made this a very positive experience , I highly recommend City Water Filter & Hyperbaric to anyone looking for reliable service and a team that truly cares about their customers.

Very disappointed with the communication and overall service from this company. I was told one…read morething, while my tenant was given different information, which created unnecessary confusion. After the technician completed the filter service, my water filtration system was not working properly. I contacted the owner expecting them to stand behind their work and help troubleshoot the issue. Instead, without performing an official inspection of the system, I was quickly told that the resin likely needed to be replaced and was quoted approximately $500 for another service visit. My system is only about 5-6 years old, so I was concerned that such an expensive repair was being recommended without properly diagnosing the problem first. We later discovered on our own that the actual issue was that the filtration system settings had not been set correctly after the technicians changed the filters. Once the settings were corrected, the system worked. My biggest concern is the lack of communication and proper troubleshooting. Before recommending a customer spend another $500, especially immediately after your technicians serviced the system, I would expect the company to first verify that the work was completed correctly and that the system settings were properly configured. Unfortunately, based on my experience, I would not recommend this company.

Handy location. They have after hours self serve. It probably needs an upgrade but it doesn't…read morereally matter. It serves its purpose. People that work there are helpful.

Been getting my water from here for 10+ years and will continue for life. Best shop & water ever!!read more