I had Garrison Plumbing replace a shower downspout and replace the fill valve in a toilet. While these are both simple tasks, I'd had a couple of people (including another plumber) struggle to remove the downspout due to corrosion, so I wanted to make sure that whoever came to my house had the right tools for the job. I really liked that with Garrison they encouraged me to provide information via text including photos and a description of the problems so that when their plumbers arrived they had the right parts and equipment to get the jobs done efficiently. read more

This company was very accommodating, They were busy, and squeezed me in for a same day septic inspection and pumping for a real estate inspection report. The office lady was very pleasant and professional. They did an excellent job. They even covered the inspection covers back up upon completion. My neighbors had a great experience with them also, when they installed a new septic system for them. Their prices are fair. I highly recommend this company. read more

If I send you my authorization and then a signed quote, that is all you need to start scheduling. Asking me a third time, and not professionally, beyond the ease of doing business. Their business ladies need to retake business 101 at Cabrillo or something. It has NEVER been this difficult to hire someone for cash payment ever. Very disappointing as I wanted to hire locally. read more

Garrison Plumbing gave me excellent service. They came the very next day to solve my problem (pipes into the septic tank clogged with roots - ugh). They showed me the problem with a cool camera and explained how they would fix it. Then, they worked quickly and efficiently to dig out the pipe, install the replacement pipe, and install a clean out, which my old house didn't have. The job was done sooner than the estimate, and they cleaned everything up beautifully - even put all the rocks back on my path. I will never call any other plumbers! read more

We had a pipe leak under our hot water tank, in a difficult spot. Steve sent a crew that came out on time, worked on the problem and repaired it quickly. Communication was great and charges very reasonable. We are very satisfied with Garrison Plumbing, recommend them to others. Frank and Carol Wanner. read more

Great company to work with they scheduled me right away to pump my septic tank. They were very honest and knowledgeable with the questions I had about my tanks current conditions. Great workmanship they pumped my tanks easily and got the job done in a timely manner. Very respectful of my property and I recommend this company for anyone who needs their expertise! read more

UPDATED REVIEW AFTER LEAVING 5 STARS: A couple years ago (Jan 2023), my 20+ year old water heater finally gave out (the tank cracked). So I picked up a new one from Ferguson Plumbing Supply in San Jose and began calling plumbers in the Santa Cruz area to install it. When I called Garrison Plumbing, Shanna answered the phone, and said they would come out within a day or so (Fantastic!!). I would have given Garrison Plumbing a 5 star review if not for the following Crime/ Corruption/ Dishonesty: The problem and reason I cannot recommend these people AT ALL (basically criminals), and should have filed a Small Claims Court Lawsuit against them, is that when bringing the Water Heater in the house to install it, they bashed the bottom/ side of the water heater on the corner of a work bench, and caused fairly severe damage to the Water Heater (leaving a large gash through the exterior tank wall a few inches in size). These tanks are cheaply made, but still cost almost $800 after tax. So you have to be careful. There is a thin external wall, an internal tank which holds the water, and a supportive foam insulation between the two walls. As they were installing it, I was in the house at the time and was unaware they had damaged it (and the workbench). Instead of telling me about the damage they went ahead and installed it (and installed it partially unsupported on these concrete stones I had given them for the purpose). I never would have noticed the damage, except after they left, I was inspecting the installation and I noticed that the water heater was unsupported in the back (filled with water these tanks are heavy). Where installed, it's a fairly tight space and so I got my camera and took pictures of the back with a flash to see how unsupported it was (how much was overhanging the concrete stones). When I downloaded the pictures to my computer, I was shocked to see the damage. Not only was there way too much tank unsupported, but easily visible in the images was the tank damage. The part that was unsupported is where the damage was. I became concerned that the structural integrity (support) of the inner tank which holds the water was [or could be] compromised, so I called to complain and asked why they didn't tell me? I told them I couldn't leave it as is. When Philip came out to inspect, he told me the pictures were of the old tank (obvious lies and nonsense). Even after I proved it to him indisputably, he denied responsibility. Before they left we then got into a [lightly] heated argument. Phil literally called me a liar, and said "I was just trying to get a free water heater install" (again nonsense and highly offensive). They proceeded to leave and do nothing to resolve the issue or meet me halfway (compromise) to help me get a new tank. I am a very friendly and reasonable person. People are human and sometimes make mistakes/ things happen. When you install a new water heater, they should last up to 20+ years or more (if maintained properly), and so you don't want to have a situation where water could leak and damage your house (or create a massive mold problem). So I filed a complaint with the State Contractors Licence Board, and they basically did nothing (said they had no real enforcement capabilities against the Contractor's License of Garrison Plumbing). Contractors are bonded and insured for precisely this reason (required). But Philip would not file a claim or remedy the damage/ issues they caused. Ultimately, not wanting to take a chance, I bought a new water heater and paid to have the old [new] one removed, and [the 2nd] new one installed. That cost me around $1800+. So due to their negligence and dishonesty I had a nightmare hassle, spent $thousands more than I otherwise would have, and was defamed/ had my character insulted in the process (and had no hot water for several more days and a lot of stress inflicted). So the issue here isn't necessarily competency. It's that if they damage something or something goes wrong due to their negligence, they will not take responsibility and are not honest in their business practices (and they will insult your honor and integrity). Remember that fact when considering hiring them. I want to be fair in my review by mentioning that they had previously repaired a sink drain line (in 2021) and did a good job (hence my prior 5 Star review). read more

This crew knows how to identify and solve a problem. We are up in the Santa Cruz mountains and Garrison Plumbing has been prompt and forward thinking when it comes to our plumbing issues. For us it has been septic related: exploring reoccurring backups and eventually installing a pump station. I highly recommend them for projects big and small. read more

The guys showed up on time, did beautiful work, did what they said, and charged what they bid! And they were very friendly!

Unbelievably they scheduled us for the day after we phoned for service (septic tank pumping). That's quick. The two fellows who arrived--on time--were competent, thorough, considerate of our needs and property, and provided helpful suggestions and advice. I was advised of the charges in advance, and the invoice I received (and paid by credit card) was well within what I expected. I will use this local outfit the next time I need septic or other plumbing services they provide. read more

We discovered we had a major water leak on our new home purchase. Called Garrison and Philip came out promptly to assess main shut off valve leak and offered to repair it for a fair price. 30 minutes later his two guys were on scene and the total repair took about two hours. Painless and fair. Great service. Will use them again as needed. read more

Excellence in customer service and knowledgeable . They fixed my septic issues and I am very happy with the results. They took great care to get the job completed efficiently and under budget. read more

Just couldn't help but tell you all about Garrison plumbing and septic. I have been working with them for a year now off and on.Everyone is so helpful and I feel very honest and trustworthy from the receptionist to the owner to the workers who come out to pump our septic as soon as they found out it was backed up. Good prices and quick service. They will also be doing our new septic that we have to get and work really well with engineer and everyone else involved. Give them a call if you need them , you'll see what I mean. Shanna in the office will help you when you need it. 831 345-1823 read more

Our Real estate Group has used them once before with no issues. At the sewer Lateral Inspection our Listing agent was told we passed. Then when we got the report it said we failed. We asked for a bid and said we had to have further investigation but no offer of a follow up appointment or way to resolve. We asked for Phil's number so our Listing agent could ask questions and they said we could not have his number . That he had to call her. I asked if he could call at a specific time and they said no. I'm the assistant and I am just trying to get these two connected so we can pass the inspection. I left the request for Phil to call our agent on Thursday April 3rd at 3:26pm and as of today, April 7th at 4:30pm, we still have not received a phone call. This is poor customer service. Our Seller was relying on this getting resolved so he can pass inspection and sell his house. (The girl who answers the phone was always pleasant) read more

We couldn't be happier with the work Enrique did getting an old shower with a frozen handle to work! The handle is the old type that has to be pulled out to turn on but over the years it had become frozen. The people buying our house required the shower to be working so we called Garrison Plumbing. We thought the wall behind the shower would have to be cut into to get the old cartridge out of the frozen handle, but Enrique worked carefully to get the old cartridge and a new one put in within a couple of hours. The shower works fantastically! I strongly recommend Garrison Plumbing and Enrique!! read more

The people here have attitudes - bad attitudes. Did not even get a chance to get them to do work - but they charged for the quote (something Bellows and Mountain did not).. I was helping my GF with the technical details. I asked about a mixer valve as an option of controlling the heat (water furnace) separately from the hot water in showers (bellows idea in their quote).. they told me I didnt know what I was talking about (rudely I might add).. Next - I was calling all three for schedule (that was almost more important than price) and they would not answer.. I went to my office (upstairs) and called from that phone - they were ignoring me.. I asked why and she told me - we are only dealing with my GF.. it is "none of your business".. My GF asked me to deal with them because they were so rude to her and she figured it was from her lack of knowledge. Bellows is a great company and understand the heating and air business.. They are more expensive, but can meet your needs with things you may want different (higher water flow/more hot water in power failure, more savings on monthly bill).. because they understand the business.. Not sure I can say the same about Garrison.. they know how to unclog your drain and solder pipes maybe.. but they don't understand the business.. The biggest complaint is that they are rude to people and do not act professionally.. I have worked in high stress positions ! You always treat people with respect, you always put the customer first and you always communicate with them politely and timely.. Sadly - this company does not understand that read more

So on a Friday..... need a plumber.... Called them all. Only one was able to make it happen! Thank you! The guys came out, clean, professional, knowledgeable. Highly recommend read more

I've used these guys three times, and each time they were absolutely great. They were on time, professional, good to work with, focused, efficient, and reasonably priced. Could not have been happier. Another time I called with an emergency, and they responded immediately, now that's what I call service. Sincerely, Wayne Hendryx, Boulder Creek read more

I had a clogged drain. Shawna had someone there to help me that day. The employees were very respectful and helpful. They got right down to business. The price was reasonable. I will definitely call them again for future problems read more

This company saved us over the holiday weekend (4th of July). We had a plumbing issue and a full septic tank that left us without the necessary plumbing fixtures. The receptionist answered right away, contacted her crew immediately, and sent them out to pump our engineered septic system the same day! Other companies told us they were booked for up to a month. The crew of two professional young men arrived during the time frame they gave us and saved our day. The crew was very helpful and nice. We will definitely be using their services again. Their rates were competitive, and they didn't gouge us on price the day before the 4th of July. My husband and I highly recommend them. read more

After a late night toilet backup discovery I text Garrison in the morning to get my septic pumped. They got back to me a little over an hour later with a breakdown of estimated costs, and a time that same day. No fuss and very easy. read more

I was referred to Garrison plumbing by a friend when I needed a water pressure regulator installed on my house in boulder creek. They were prompt, did a great job and the price was fair. I very much appreciate great service and that is what I received. Thank you guys! read more

Phil and his crew are my *go to* for anything plumbing related ! They have re piped my house, installed faucets, repaired leaks, and just finished installing my new 5000 gallon rain water catchment tank ! I am so excited to have it done before we get rain !!! Thank you ! read more

Pipes drained slowly. Garrison sold my Daughter, who was in charge of the place at the time, on a $6,500 replacement of a smaller pipe with larger pipe. Unfortunately I seriously believe they were just making another job for themselves. Had they just done the original request and cleaned out the existing pipes, the outflow would have been (hopefully) plenty adequate without a $6500 pipes replacement. Since the larger pipes replaced the smaller ones, I'll never know for sure if it was necessary ir not. What also raised suspicion was that immediately after the job was done (2nd or third week of the month) I started getting almost daily emails to pay them! Phone calls to my daughter! I consided it "dunning", and certainly not in order as only a couple of days had elasped since completion. I had planned to write them a check at my 1st of the month bill pay, but their insistance got me to do it early, just to shut them up. Unpleasant experience that I do not have to endure much as my FICO is near 800. Their service guys that did the work should not be held responsible other than for recommending 6.5K of possibly needless work. They seemed competent, but for too many reasons, I would not use Garrison again. But my pipes now drain $6,500 faster than they used to. read more

We've been working with Phil at Garrison Plumbing for many years. In addition to service and remodel plumbing they do new Septic Construction. Phil has engineers that he works with that can handle everything from the design, permitting and final construction of the Septic system. They also do the new gray water and sophisticated high level filtering systems. Unfortunately, they don't do Septic tank pumping. I highly recommend you call Phil. He does a professional job at a fair price and stands behind his work. Sincerely Eric Lamascus www.DiscoverElite.com read more

Highly recommend Phillip and his team. I have a rural mountain property with outdated plumbing, and had a major leak. It was very challenging to locate the leak, then to access the space, and Phillip went above and beyond to fix it. Additionally, it was a messy (and rancid smelling) job, and Phillip was so careful to keep everything clean! I was so impressed. I scheduled with Shanna easily through a call and text confirmation, then Phillip and his team members came the very next day! Not only was the price very reasonable, but my work was done quick and accurately! Due to Covid, they followed all guidelines - mask, distancing, etc. I felt safe and trusted this wonderful plumbing service with my home. read more

This is an experienced and reliable plumber who can assess the problem and repair or replace at a reasonable cost. Particularly for rural properties like ours in Boulder Creek, Garrison comes highly recommended. They've seen it all, and get right to the fix for faulty septic tanks and leach fields. We'll use Garrison for all plumbing needs in the future. Very responsive and professional team who braved a heavy rainstorm for our emergency call. Bravo. read more

I wanted to give a review even though we haven't had a chance to work with Garrison Plumbing. Today, a Sunday, I asked for a quote for a water heater replacement. Even though they were closed, I got email and texts asking for info to prepare a quote. I was really surprised! Later this evening I got a text back asking for our location to get someone out asap Monday for a quote. We had already found a plumber so unfortunately this time we will miss out on working with Garrison Plumbing, but I am so impressed with the professionalism and for getting back to us on their day off that I had to give them a 5 star review. That's service! read more

Thank you to the Garrison Plumbing team! My pressure tank finally blew out for once and for all and wasn't going to take another patchwork job by my hand. Shanna answered right away and Philip Garrison responded quickly to assess the situation who. Gratefully, he prioritized my job so I could have running water again. Garrison's great crew of Byron and Jacob went right to work on my 20+ year old mess, diligently working until a beautiful new pressure tank was installed with PVC piping that didn't look like a pretzel! Great communication, great work, competitive price, and I'm a new fan. I'll call again for future needs and you should too! read more

Great job Garrison Plumbing team! Water heater went on the fritz and with three girls in the house we needed a fix fast. Got ahold of Phil around 8pm and by 2pm the following day we had hot water. Can't thank you guys enough! Six Stars read more

OMG. Best plumbers/company in the area. They understood we needed repairs ASAP. Phill was wonderful and gave us a quote/inspected the house right away. His team (Byron and Enrique) came the very next morning to repair and did a great job. He was willing to help us with everything we needed and was very honest, professional, and fast! Highly recommend! read more

Excellent job! Fast, quick, in time! I have pelican water filter to install my house. They told me how to soak the filter before they came. And they did an excellent job to install, they also gave me instructions how to maintain afterwards!!! read more

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Phil Garrison is a great guy, enjoyable to be around, busy but easy to work with. He has a team of fast, highly capable, and competent plumbers who can do excellent work when excellence is what you require. Personality was never an issue. Garrison Plumbing did extensive work at our property, renovating nearly our entire plumbing system. It took a couple of do-overs to get everything right and up to code, and it cost a few thousand more than we initially expected, but we ended up with an excellent plumbing system at a decent price. Garrison likes to work off of a fixed price contract, and will tailor that contract to cover precisely what you ask for. For remodels of older homes is not always easy, as you often don't know what you have until you open up a wall or floor. The key to a successful outcome with these guys is to know exactly what you want beforehand, and to carefully check the work at the end of each day to make sure you've gotten it. I would suggest that you provide Phil with as detailed a plumbing plan as possible, including the precise locations of all plumbing appliances and roof vents, with the types and sizes of all materials fully specified. If you want things built to code, get a permit. If you want a leak check, specify it in the contract. If you want copper instead of Pex in some locations, specify it. If you want something other than the minimum allowable slope on a sewer lateral, specify it. Otherwise, when the work is done under a fixed price contract, you may get an unpleasant surprise which may be very expensive to change, such as a toilet vent with 90 degree elbows below its spill line or a roof penetration through the flashing of a skylight. These guys typically work in 2's and are very expensive by the hour. When they know exactly what they're doing they're a great value. When they don't, they do it as cheaply as the contract allows. If you know what you're doing and you provide the guidance they need, they'll do a great job for you. I highly recommend them. read more

We have a community well association and we just had a tree come down and shatter the piping from our well holding tank to our main. Phil came out on time and did a great job replacing the line (4 inch PVC piping). The next day when we turned on the power we found another big leak from the well line and Phil was there within a couple of hours to take care of it. We will be using Garrison again this summer for some dry season work. I would highly recommend Garrison: give them a call. read more

Garrison came the same day I called them. It was amazing to see how little time it took to correct our problem. I sure would call them next time. read more

My beef with Phil at Garrison Plumbing is that IMO he has an unprofessional work ethic. I made an appt for a small plumbing job (replacing a section of copper pipe on a water heater) for a couple days out..I got a text from his employee changing the appt to a couple weeks out..no biggie. So a couple of weeks rolls by and on the day they were supposed to show up..nothing. Texted Phil about the missed appt...nothing, no text back just nothing. If a biz owner can't even communicate why they didn't show up for a job they scheduled, then I don't want to do business with them. YMMV. read more

We had a lingering plumbing problem (over several months) in our master bathroom and Shawna sent out Byron and Jacob right away and they took care of it in a jiffy - Thanks all! read more

Always great service and work. We have multiple properties and when plumbing issues arise, they are quick to respond and schedule. Glad to have a locally owned company helping us we can trust! read more

I cannot give 6 stars or I would.. I called Steve on a Mon morning about an overflow problem with my dishwasher..messy but not emergent. He said he was swamped with weekend calls but would see about the next day. I said thanks. At about 4:00, that same day, received a call from Alex at Gerrison and he said he was on his way..Well, he was wonderful and stayed til it was done right and reconnected properly...he was pleasant, didnt hurry and i was do appreciative. Price was very reasonable and I will go to no one else ever again ! My go to from now on! Thanks again, Steve..... read more

I really appreciate the quick response time. They were able to come out on the same day that I called. Shay/Shane (sorry if that name is a little off, I may have misheard) was very nice, professional, and did an awesome job fixing my problem (I screwed up my water heater thermocouple when I was trying to drain and flush the heater). The rate was perfectly reasonable. I will definitely call these guys again when I need a plumber. Thank you! read more