This is the first time we have used Aptive Environmental. BJ Clark was a friendly technician. He answered our questions, looked into places we had concerns and covered every spot inside and outside the house. We signed an easy one year contract and we are eager to see the results. read more

Nice techs, but when you try to get in touch with anyone, it's impossible. We were told that we would receive a phone call or text prior to techs showing up so that we can have our animals put away- that never happened. We were told that someone would be contacting us to follow up on a service- also never happened. Save your money. Go somewhere else. read more

Michael was very professional and took the time to answer our questions and provide information about the ant problem we are currently experiencing. He was thorough as he applied treatment to the exterior and interior. read more

Do not use this service. I have an 1 acre property and they are in and out in 15 minutes. I had to call them back to kill that ants I told them about and I ended up doing myself. I ask the sale person if there is a cancellation charge and he said no. There is a $150 cancellation fee. Long wait on the phone to get service and even longer to cancel the service. Go to a big box store and $19 you can insect control that works just as well. What a racket... read more

Well, don't usually do this, but I will make an exception. Aptive was in the neighborhood pushing their product. My neighbor sent them to my house, I listened and was interested. Checked to make sure the chemicals were environmentally safe for pets and plants, assured that they were. Didn't take the time to read agreement.... BIG MISTAKE! WITH TAXES AND EVERYTHING, OVER $500.00 FOR ONE YEAR. Listen carefully to sales pitch, they discussed ants and spiders, not one mention of roaches or any other insect. I emailed my cancellation 3 times and received a message back that the email was down for servicing, I called, had to leave message as there was no one available to handle call, so I taped a copy of the NOTICE OF CANCELLATION TO MY FRONT DOOR AND TOOK A PICTURE OF PLACEMENT. Now I'm on my way to Worthington to drop a signed NOTICE OF CANCELLATION to their office. If you need pest control, this is not the place to call. word of advice....Read everything, do not blindly accept. read more

Horrible. The sales man was very arrogant, rude and disrespectful. When he disrespected my wife's job (E.R. Nurse) that was the last straw. I told him to get off my property. I will never do business with a company like that, that has that type of personnel working there. read more

The representatives of this company are relentless. They have solicited my home multiple times over the last year. Yesterday, a salesperson rang the bell and knocked when no answer despite the dog barking and several minutes passing. My mom was home with my sick child. She told him to go away and he persisted. They he came back a few hours later. My husband told him to go away and he just started his spiel anyway. I asked him if he happened to stop by earlier and he said yes, he had talked to someone and she told him to come back later. That is absolutely not true. They have also previously tried to guilt us into their services by telling us that all of the neighbors use them and our choice to not use them is impacting pests at other people's homes. Next time they come I will be asking for their solicitation permit and reporting them to the police for harassment. read more

I have signed up for Aptive on a special last year and it's been nothing but a struggle. I've had several applications including the reapplication and I still have spiders. After about the 4th time they told me that spiders are probably in the crawl space but we don't service the crawl space. Which means they just trapped them inside my house. Great. The sales guy was nice, the technicians are nice too. When I called to ask what my options were they said I am in a contract and they would be willing to discount the last two services or change me the termination fee but the service won't change and I will still have spiders because they don't know where they are coming from. Oh am I the pest control company? Um no. If I would have known the service wouldn't fix the problem do you think I would have signed up? NO. So save yourself the headache and call someone else. read more

AWFUL!!! SCAM!! If I could give 0 star I would. Broadview Hts, OH office is who serviced me. Solicited at home and signed up. Had a spray to cover for Ants, Spiders, ticks. I have more Ants of all kinds now than I did before they sprayed. Ant hills too. Spiders of all sorts. I called to have a respray. Was told they will come out to respray if not happy! Soonest was 4 wks. No! supervisor please. Apparently they don't have those because I never could get one to talk to or call me back. Emails sent several times. No response except a survey asking if I was happy with response. NO. Low and behold I received a call 5 wks after initial spray. Guy was on his way for my next application! Told him before he steps on my property I need to speak with a supervisor. Never showed up and no supervisor call. not surprised. So now they want to schedule my next appointment because i wasn't available to have the guy stop by!! Scam big time!!! read more

I cannot say enough good things about Adonis Sawyer, our technician. He called me in advance to say he was coming. He was the most polite, kind, happy young man I think I've ever encountered in my life. My kids even came up to me and said they really liked him and he was so nice. I was very impressed. He explained everything, checked in with me often and I was very happy with the service from him. Outstanding gentleman. read more

Aptive came to my door and I signed up but he 3 days to cancel and had to cancel within that time frame. I spent each day on the phone on hold for 1 and half hours before getting a message saying to leave my phone number, name, and problem. Never got a call back. I contacted the guy that came to my door, John, who said he would help get me cancelled. He said I was cancelled and when I got a text message about a treatment from an Aptive I again asked him if he cancelled me and reaffirmed me he cancelled me. I even tried called and have NEVER gotten an answer or call back. I again, get a text message saying I would get a quarterly treatment today and A payment was taken out of my account. I do not recommend this company. They are a scam. They read more

I'm was very excited about initiating services with aptive considering their competitive rates and the fact that they can treat out to the lawn and not just around the outside parameter of the home. Colin provided my first service and I was extremely satisfied with his level of professionalism and friendliness which reassure me that I have made the right decision to transition to this new pest provider. Thank you, Colin and aptive! read more

Service was quick and prompt. Keith Torrence, our tech, did a great job explaining the services he provided. Highly recommended!

The Aptive Enviornmental technician who performed the service at my house did an outstanding job. This is the second time that she has handled the Aptive Envirnmental service at my house. C. Johnson went above and beyond by noticing that there was a crack in the insulation at the place where the lines from the heat pump go into the basement and she put some copper mesh on it. Merle P. read more

AVOID this company & DONT GET RIPPED OFF - The Positive reviews on this site have to be from family and friends!! My story: I stupidly signed up for quarterly treatments based on good initial treatment quote and the salesman really talked the treatments up and sold me some snake oil. I had first treatment on 6/25 and was told I would get a free follow up treatment if the ants and spiders were not gone. Waited until 7/8 to contact after seeing the same (if not more) pest activity = ants and spiders! Had to leave message and was told I would get follow up call by the next day. Received text the next day asking "what would be a good day" Responded and never received another text. Texted on day I told them, and received text that my next quarterly service was scheduled for 7/20 - less than 30 days from initial reduced price treatment (qtrly treatments are very expensive in comparison). I texted back with questions and issues and only received a reply to call the office (which they don't answer for existing customers - you can only leave VM - you can call 614-375-2847 to see for yourself) with special needs or to reschedule and they also texted they do not do free services "if the quarterly is due to happen". I obviously made my bed and have to honor this quarterly contract I signed and pay these thieves over $150 four more times (to spray what is likely water around my house - and doesn't stop ants or spiders) before I can stop being ripped off. DONT LET THIS HAPPEN TO YOU! Feel free to call me for additional details and I can show you texts I received from someone from this company. I would say customer support, but that would be a misnomer. read more

Aptive has always done a great job with pear control. They offer free trips to come back if you see bugs, but I have yet to do it. My technician Josh was very friendly and thorough. He did a great job. read more

Scam. They did a poor job on the first visit, failed to appear for the second visit, so I rescheduled. When they returned they asked my 9 year old if we had an appointment, and when she didn't know, they cancelled that appointment. They lie in their service notes about what they perform, and my neighbor caught them on his video recording system not doing that which they said they were doing. Basically a waste of your time and money. They won't let you cancel. AVOID. read more

They do not even deserve 1 star. They never came out when they said they were going to. They would either reschedule or they just didn't show up for the appointment. I was charged about $400 within 3 months and I still had bugs. They never went away to begin with, through no fault of mine. I asked for a partial refund but was denied because they came out and serviced the house a few times. Oh and FYI they charge a cancellation fee, which thankfully they at least waved that. If you live in or around Fairfield county, OH go to Wells Pest Control. They got rid of the bugs in 1 visit and they are soo much cheaper. Can't believe I paid $400 for nothing! read more

I was skeptical when I first started with aptive, but in my second visit TYLER BRADY was my technician. He went way above and beyond my expectations. He Sprayed in the rafters of basement, looked for entry points around my house to keep mice or other critters out and plugged it up, and when I thought he was done he walked up and was knocking down some cobwebs that he found outside of my house! He was very thorough and professional. Thank you Tyler, and I am requesting that you come back to my house for my next inspection. Thanks so much! read more

Extremely forceful salesman that would not take no for an answer. I had to tell him 4 times I was not interested before he would finally go away. read more

Was told that we would have a call ahead for appt so we could be prepared and have our animals put up. They did not do that AT ALL, only did the outside of my home not the inside and then charged me for a half completed service and it's IMPOSSIBLE to get ANYONE to answer the phone. GO SOMEWHERE ELSE SAVE YOUR COINS read more

Just hired them. The technician was supposed to show up today for our first treatment between 4:00 pm and 6:00 pm. He did not arrive. When I called the office, I was told the window was extended to 6:30 without my knowledge or notice provided to me. Not a big deal but could be a sign of a communication problem. It is now after 6:30 pm and he has not arrived. I called again and was told I am still on the schedule for today and he is probably just running late. The technician has not reached out to notify me that he is running late nor do I have any idea when or if he is coming. If this is how they treat you on the first visit, I cannot imagine how they treat you by the fifth or sixth visit. Thinking it may have been a bad idea to hire these guys. Customer service representative essentially acted like it's not a big deal. Now nervous reading about others who were charged when no one showed or who had ineffective treatments too close together. read more

I have not used this service & never will. A representative from this company came to my door unannounced, uninvited & intrusive, coming threw a porch gate. He was asked to leave, and while taking his time to do so, my dogs were allowed to escape. This young man would not move, so I shoved him out of the way so I could run after the escaped dogs. He then proceeded to call the police, claiming he had been assaulted. He also proceeded to try to intimidate this 5'3" woman while we waited for the police in my front yard. This is a small town, & even a smaller neighborhood. The responding deputies thought it was a ridiculous call, as did I. If this is the caliber of employee this company employs, and in their sales force of all things, (don't you want to put your BEST foot forward at this stage?), then I assume it is a direct reflection on this company's moral & ethical standard. My advice is don't answer the door, or engage in ANY interaction with this company. read more

Tom did a great job and was able to be flexible on arriving due to a change in my schedule. Very polite and thorough. My one suggestion is that I wish he did not have to reuse his shoe covers from previous stops. They were clearly well used and not clean at all. But Tom did a great job. read more

Very good customer services. Crystal Johnson was very thorough and did a amazing job. I would totally recommend their services.

They promised to spray in the house the yard and the 2 times they came out had excuse why they couldn't do it promised to come out the next day and never showed up this is a breach of contract I am very upset with this company I would not recommend them to my family or friends they should investigate this company for the fraudulent activity they do read more

This company does door-to-door solicitation for bug/insect remediation from your lawn and inside and outside your home. We signed up in July, 2017. Called about noticing more activity in first few weeks after treatment, but was told that was normal and that bugs (ants) would die off eventually. The outside ants have diminished significantly, but not sure if that is a seasonal effect or the treatment. What we have noticed is more activity on the inside, spiders and what I call wood bugs. My husband and I agreed that this service was not meeting our expectations so we should just cancel. Tried emailing company. This generated a phone call asking that we contact them re: cancellation. Service Representative was very pleasant, but shared that we would be charged for a full treatment vs. the introductory offer cost of $49. So, they will be charging us an additional $180+ for cancelling the service. She assured me that all of this was disclosed in the fine print of the contract. We are not disputing the charges. We did sign the contract without reading it completely. Just know that we were disappointed in the effectiveness of the treatment, and would not recommend it to anyone. read more

Edward Williams did a fantastic job today. He was friendly and thorough and knowledgeable. I highly recommend active for small pest control read more

Crystal was, by far, the most responsive employee of aptive that has come to my house so far. Of the 3, she seems to really know what she's doing, as well as thinking the problems through and making a plan of action that makes sense. Plus, she realized, as did I, that with multiple techs coming out and with no record of where things were placed, the next tech coming out couldn't possibly know where the previous one left stuff. So she took pictures... I appreciated her efforts to make it easier for the next person. Though I would suggest to aptive that it'd be nice to have the same person service the house so as not to run into this issue. read more

Our first service with Aptive was today - Adonis Sawyer was extremely professional, on time, and efficient! He completed all tasks (above and beyond) around our house, arrived right on time, and asked questions about how many people / pets lived in our home. Very impressed with our experience thus far! read more

Colin did a great job. Took his time, explained everything well, and was extremely polite and professional.

I waited to post this review after relentless problems with this company. My husband spoke with Marissa in the last few days and she insisted we did not fufil our contract of quarterly visits. We had service June 2017, July 2017, Oct 2017 , Jan 2018, Feb 2018, april 2018..we cancelled after we were not seeing much results. Our son died in Oct 2017 and they were at our door trying to do more..we said please give us time and they only gave us 2 weeks and were back bothering us.. A few days ago they called and insisted on coming out again for a treatment..we said no we cancelled..Marissa was pushy and said we would have to pay regardless $193.. Yesterday a technician called us (Brady) to say he was on his way..we had to call him back and say NO, we are done..Today I have a $193 charge coming out of my bank..I will be reporting to the BBB, Next Door site, Bexley website and others...no one should be tormented as we have been. Suzanne and William Hasbrook read more