Awful company....I authorized 1 payment and they took 3....I canceled service and they took 200 for canceling a contract i had for 2 years...500 in 30 days for no service since october....bullshit company . read more

Terrible. Pushy sales rep who blocked me in my doorway and wouldn't let me close the door!!! After 40 minutes I was getting scared and agreed to pay the $38 dollars for whatever service he was selling just to get him to leave. About 10 minutes later I got a contract from the company for $119 A MONTH! I called to cancel and within 3 minutes the sales guy was back at my door pounding on it and ringing my doorbell for 6 minutes straight. SIX MINUTES!! When I didn't answer he started calling my phone incessantly for the rest of the day into the evening. So disgusting that this is how you treat people. If I ever so much as see the truck on my block I'll have the police and troopers here in a minute. I've warned all the neighbors read more

Stay away from Aptive Environmental, a pest control company. When I signed on for a year, I was promised that the contract would not auto-renew. But when I called to cancel after 10 months, I was told that unless I called them on the exact day of the first anniversary of the contract, services would continue and be charged to me. (No kidding.) When I spoke to a supervisor, she told me that they had no way to cancel in advance, and so I would have to pay for part of the second year if didn't call on exactly the right day. I pointed out that this was a form of auto-renewal, even if they were not calling it that. Why not just do the one-year cancellation now? She had no answer. A scam. read more

Unsolicited late night visits to your home, pressure sales tactics, generally false information about no inside treatment needed. Stock sales lines / compliments that will make you cringe. Aptive Environmental pays their reps / managers up to 60% commission, and they are known to frequently not perform services that are contracted for. Will be extremely hard to cancel. read more

Truck rolls up and offers pesticide application for $35 cash then sends a $200 bill. Interesting business model. read more

Aptive Pest Control - Beware of this truck or others like it unless you like being scammed. - Pest Control Near Me - Randolph, New Jersey

I give it a 1 because I can't give it a point 5. The only way they got a point 5 was because they showed up. The first couple treatments were OK, hard to tell, But the last one, the Tech walked up, rang the bell, walked into the back yard, took some pictures and left. I was home but not ready to answer the door. the man was gone in 6 to 8 minutes. I don't have a mansion but it takes a lot longer to walk the property. Th customer service was not friendly either. They were more worried about this billing (that they don't deriver) then making a customer happy. I hate writing reviews for anything but this pains me read more

Aptive tech came on my property and sprayed my herb and pollinator garden with Bifen destroying it. I did not request this service. I reached out to Aptive, they said they would replace the garden. They provided me with a contact to send estimates. Suddenly, the contact they provided disappeared. (the email and phone number no longer work) I reached out again to the headquarters in Utah. I was given a different email and contact information from a new person who was "devoted to helping me". I sent him the estimates. He disappeared as well. I took them to small claims and Aptive did not show up. Now I have to file a default judgment and hope to get reimbursed to fix my herb and pollinator garden. read more

Zero complaints, the technicians are always polite informative and respectful. Anytime I have an issue they are quick to respond and address the issue. Would recommend to everybody. I also love that their products are eco friendly gave me a piece of mind for my dogs and kids. read more

Honestly saw the reviews and then felt skeptical but the guy came out and performed a great service. Did state he and there team got a whole new staff. Wonderful job! read more

Buyer Beware they sell you on "no inside house treatment needed". they send treatment application regardless of weather (rain snow) for outside your home. try and reschedule an appointment you cannot reach anyone. they treated our home 3/31/23 then we started to see inside issue. called company for another treatment and was told earliest reapplication would be 3 weeks! Requested a manager they finally sent a tech out 2 days later. Tech shows up looks at issue and needed to call his manager and Leads to find out how to treat! needs to treat inside our home. Treats inside and perimeter of windows. 2 hours later after treatment dried it was as if no treatment was performed. Same activity. I called the tech and he tells me it may get worse before it gets better. well it got worse plus the paint and caulk around my windows where they applied treatment has peeled away from the windows. Called again they we're supposed to send another tech today and no show. so I now have same problem but with damage to windows! read more

Must read about Aptive Environmental... sales man came to my door and offered me a great price, I was kinda skeptical at first but thought I'd give it a shot since I had some ants and ticks. The next day I had a different man come to my home (Steven) to do the service and he was very thorough. I just had my 2nd treatment completed and have seen no ticks at all. I saw an ant and called to get a re-service and they took care of it! they Can be hard to get ahold of but their Service really works. I would recommend them for sure!! read more

While trying to enjoy dinner with my family, I had a very annoying person continuously knock on my front door until I answered. Door to door marketing is significantly worse than phone solicitation. You can't just turn the doorbell off like the ringer on a phone. MY HOME IS MY SPACE. My time is my time. Stay away. Please do not ever knock on the door of my home ever again. read more

Constantly harassing us at our home, breaking non-solicitation rules. I can't believe this is their approach - no legitimate company would take this approach, but I think therein lies the problem. read more

A sales rep came to my door and I felt pressured to sign up so I scheduled an appointment even though I have not had any issues with insects, though at some point I know I need to treat. I tried to cancel, but the rep called me and I felt bad so I scheduled for a later date. I just called to cancel my contract and before I had the first appointment next week and spoke with Jamie, Loyalty Manager, who was wonderful and very understanding and helpful. Before reaching her, I maybe had to wait 5 min on the phone to speak to someone, but my contract has been cancelled and no appointment next week. I am writing this on behalf of the very nice experience dealing with customer service, and would give that a 5-start rating, but since I did not have the service, I cannot rate on the company as a whole. read more

Miguel Angel O..outstanding service. Gets the job done and provides explanation and additional tips on what to expect from the treatments.

Although it remains to be determined if the service worked I wanted to document how wonderful Jeremy was. Exactly on time and very thorough...so kind and polite. I will update if service didnt take care of ants. read more

The professionals that come seem thorough and do a good job.  I'm only giving 3 stars because it was supposed to be quarterly services, but they've been coming every 2 months instead of 3.  Took me half a year to notice.  They said it was a "glitch in the system".  Otherwise, I would have given a higher rating. Another note is one summer, we still got ants. We called it out on the next appointment, but does make me wonder. read more

A pushy salesman knocked on my door. After some back and forth and price cuts I thought I might be getting a good deal. They came multiple times and we continued to see pests/critters. When we called and told them that the service wasn't producing any results, they just offered to come and do the same thing again. We cancelled and got charged $250 despite the salesmen saying there is no cancellation charge. They do this by making you pay for the first treatment which they give you for free. Buyer beware we made the mistake hopefully you won't do the same. read more

We switched over to Aptive in April and we have regretted it since. We have never had so many spiders and webs around the outside of our house. Yes, the offer free re-services but they do the absolute bare minimum. We have cameras outside of our home and we can see the lack of efficiency of these re-services. We have asked many times to speak to someone in person so we can go over problem areas around the home. We both work full time and asked for someone to please come after 4:00 so we can meet with them. We were assured they would and that the Senior Technician would call us before arriving. No notice, no phone call. When I arrived home, the Senior Technician did not bother to introduce himself or ask what the problem was. He said "I sprayed and I'm dusting. I'm almost finished." He made absolutely no effort whatsoever to help us. He got in his truck and left without a word. We are absolutely disgusted with this company and it's service. Not only are the technicians unprofessional and unable to perform their duties, but all this company cares about is their social media following and referrals. We are switching back to our original company and I would never refer this company to another home owner. read more

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Came to my door and would not take no for an answer. Pushy, rude. After I left the salesman came back and harassed my wife.

Aptive's dood to door marketing campaign is annoying, disruptive, aggressive, and has guaranteed I will never use this service. Please stop canvasing our neighborhood in Livingston, NJ. This is not the way to get my, nor my neighbors', business. read more

The only thing worse than the service they perform, is their customer service. Everything by E-mail but when you cancel after the contact is over some how they ignore it and perform another service and illegally come on your property when you are not home and have the nerve to bill you for it!! try talking to a live person, you will wait hours and then they come on and say leave a message ps after one year I still have bugs read more

Aptive has done a great job managing our milipede/centipede issues... thank you Miguel Angel Aguendo and Tom Jennings for really handling this issue!! Both have been courteous professional and thorough!! It's finally getting better!! read more

Loved the service. Just moved to the Arlington Area and l didn't know the ticks were so bad. Glad I signed up! They explained the service well and were very professional when they came out. read more

2nd month with aptive and really enjoying the service. The app is extremely helpful for scheduling appointments quick and painlessly. The reps come out on time and are always very pleasant. Most recently the rep Marvens Bissereth came out. Really nice, explained everything he would do very well. Even came in the house with booties ready so as to protect my carpets and sprayed some interior areas, putting down glue traps. Really nice guy and efficient. Overall, highly recommend the service. They even offer free repeat services if bugs come back but have yet to need to use. - Steve Q. read more

Horrible! The sales kids are rude and pushy. They don't take no for an answer. I had to threaten to call the police before they would leave. I'm reporting them to the police for some action to be taken. I'm on the "Do not knock" list and they simply don't care. High pressure rudeness. read more

We had our first quarterly service with Aptive today (initial service 30 days ago), and our service pro was Treyvon Hodges. Treyvon arrived ready to perform the service with a smile on his face and a personable, friendly, and very positive attitude. We had a great conversation, and Treyvon completed the service in a timely manner. Treyvon connected on a personal level, which inspires trust and a personal connection to his profession. Our ant problem has been 99.999999% remedied, and I will recommend aptive to friends and fanily that may need the service. So far, everyone we have dealt with from aptive has been extremely polite, professional, and personable. It's extremely confidence inspiring to have people you can trust to handle these issues, and we will continue to have aptive service our home. Keep up the great work Aptive, and thank you Treyvon Hodges for being great at what you do! read more

DO NOT USE THIS COMPANY. They give you a bunch of false promises, have you sign a service contract and then they don't deliver on said promises. They will then charge you $150 when you need to switch to a different company out of necessity. They serviced my house 4 times including the initial service, each time I saw no beneficial results, the problems actually got worse, to the point where after their last visit I called up and requested they come back the next day and re-do the job, I was told by some nasty woman they would come at a later date when they were free, I requested to speak with a manager, no manager was given to me, I requested a call from the manager and was never called, I even contacted the corporate offices and requested help, they said the branch would call me and still no call... I'm not sure if this place even has management or if they are just as bad at their job as Aptive's service is. This place is garbage, I contacted Orkin and saw better results after my initial visit then 4 visits with Aptive, for basically the same price.... If you're considering pest control for your home do yourself a favor and look elsewhere!!!! read more