I am skeptical of all the amazing reviews on this company. Before they reach out and say they never serviced someone under my name, my google name is my maiden name and the contract is under my legal/married name. I will gladly provide a photo of our contract with them.
I wouldn't recommend this company to anyone. They are rude and disorganized. They cannot keep an appointment time at all- constantly reschedule or don't show up for services they said they would show up for. My husband and I both missed work 2x for a service they confirmed with us, for them to never show.
The owner, Russ, is extremely rude and yelled at me on the phone. The workers are also extremely rude and gave us an issue when we asked them not to feed our dogs treats (we don't know these people and our dogs have allergies). You are here to provide a service, not feed my dog. I am so happy we had our final service with this company that is a complete rip off. Find someone else!
I provided this review on another site and who I assume to be the owner, responded with:
"Danielle,
I want to apologize for your negative experience that you recently encountered but in order for me to address this issue, I need to know the name that is on the contract. There are several items that are very concerning to me simply because they have never happened in the XXX number of years in business. The first being we have never not showed up for a client appointment without prior communication letting them know we were not coming. The second, none of our employees carry dog biscuits and therefore would not have given any to your pets.
Please respond with the name on the contract so we can address these serious issues immediately. We strive to provide the optimal customer service and we need to understand how we could have done better."
My response to that is:
EDIT (after the response below): Wow! It took a negavtive review to get a prompt response from your company.
You don't need my name to "do better" as you put it. You can do better with the information you have.
"XXX" amount of years in business? You don't know how many years you've been in business?
I have dealt with Raine and Debbie or Diane (not sure of the name as the voicemails are fuzzy) in the office and their lack of communication with Russ, who I am assuming is the one who commented below- shockingly didn't address my concerns about his behaviors towards me. Jon Cis (for his privacy, I won't publicly post his last name, but I have it on our contract with a picture of his certification) was the one who offered our dog the treat. Unless you check the pockets of your employees (which would be concerning in itself), you have no way of knowing what they carry with them. Jon did ask to give our dog treats and when my husband kindly told him know, he pushed back (learn some boundaries) and we needed to tell him again more firmly. He then just walked away and let the other person here that day finish the job while he sat in the truck. Also, if the review below was from Russ, you weren't there that day... you were probably yelling at someone else on the phone, so please don't tell me what did and did not happen for something I witnessed with my own eyes and was part of the conversation. Also, if you're so adamant that your workers don't carry "biscuits" what were they offering my dogs then? You guys carry a lot of chemicals with you... that's concerning.
I would also like to add that your comment just proves the lack of communication, and reading on this company's part. They hear/see what they want. They are also liars. My husband and I would not miss 2 days pay for a service that was not confirmed or that we were told was rescheduled. There were multiple appointments that were confirmed and no one showed up. When we would call, we would get the run around and told that it was never confirmed... yet we had voicemails or e-mails to prove it. Gaslighting and manipulation at its finest.
For a company that talks about being veteran owned, I would have hoped you would be more professional, ethical, and communicate better.
Strive to do better with ^^^ that information. read more