Although I'm not home most of the times Aptive is here to do their service... they always leave a note behind of what was done so I know what they did. I trust that they did their service. First service of the year and Alec M. came by. Didn't get to meet him personally but I hope to soon. read more

Grayson is very customer friendly and does his job well. He is timely calls in advance and got the job done

I am not giving them any star! They have a terrible customer service. They're giving me a hard time to cancel their service. I was put on hold for more than an hour and then an automated voice told me that they don't have available representative and just dropped my call. I sent them an email and responded that I have to call and speak with a manager. I told them that I did called many times but was put on hold for more than an hour. No response after that. Their Apps does not have a way to cancel services and the only way is to call them. Please help on how to proceed and cancel Aptive services. read more

Please beware of this company and their sales people that walk door-to-door in the summer months. Last summer, they had "approved" solicitor licenses in Wayzata and Chaska (although they were not approved in Edina, it did not stop them). I, too, made the mistake of signing up for their service and noticed it was not working about a month into the contract. I called to cancel and was then told about the cancellation fee. I thought I was paid in full, until the following quarter when they started to call and email about an outstanding balance. I was determined not to pay anything else to this company that spent a total of about 15-20 min at my house in 6 months! As of right now, I was told that my contract has been cancelled and the latest fee has been waived, but what a dishonest company! I also complained about the tactics that were used by the salesperson and was told they're "independent sales consultants." They must hire these people in the summer to shake down as much business as they can door-to-door in wealthy suburbs and register unknowing residents to an annual contact. Unfortunately, I learned my lesson the hard way, but hope you can learn something from my mistake! read more

Aptive came out in the spring & caught my husband in a "weak" moment due to the start price for their "program." Suffice it to say after their first application we had never seen so many ants in our kitchen! It was almost like they put out some thing to draw the in instead of a repellant. We subsequently informed the & they came out again. There was NO improvement. Despite this we allowed them the next treatment in late summer. Trust me- we have had a mouse or two in the house when the weather gets cool, but this year we have experienced a bumper crop and have trapped 20 thus far. Do I blame Aptive? We cancelled our contract with them due to the increase in varmint infestation. Drawer your own conclusions. We do not recommend them... read more

Please don't sign anything from them! Apparently I signed a contract, even after I had a very specific conversation with Brantley about how I will not sign a contract, because I've been burned before. His words (almost) verbatim "oh no it's not a contract, and it doesn't matter because you're going to love our service so much you'll be with us for years." Basically he tricked me into signing it by saying I was signing an approval for the discounted rate, permission to be on my property, and payment, the document was called a "Welcome Letter". He told my neighbors the same thing. Not the case. We still had soo many Ants, spiders, ticks, and wasps . I tried calling to cancel, they don't answer their phones. When I did get ahold of someone, they said something along the lines of Brantley is an outside sales person and they can't go by what he said, but I did indeed sign a contract. They also said that I didn't give it a chance with only two treatments. She said they could cancel my account but I would be charged a $210 dollar cancelation fee. They have zero communication until it has to do with getting your money, then they don't leave you alone. I've had multiple emails saying I owe them and multiple bills coming in the mail for the $210. I canceled mid November. I'm out $150 already, and absolutely nothing to show for it, and will have bad remark on my credit history. read more

Arnelle Judson was my service provider today. He was friendly and attentive. He provided great service and took extra care to address a problem ant area. Yeah Arnelle. read more

Signed up for Aptive services in the hope of controlling mice in the house and garage. I worked with the person doing the first service to identify locations where mice could enter the house. I proceeded to caulk the cracks, etc. that we identified and Aptive put traps outdoors in a couple places. We are away for a few weeks in the winter and as a backup, set numerous traps inside the house. My daughter and son-in-law checked the house while we were gone and found multiple dead mice caught in the traps. When I called Aptive to complain, they were very aggressive in stating I was at fault and their only remedy was to come out to the house for another treatment. When I asked for my money back they stated that the contract I signed offered no refunds and that if I cancelled the service they would 'fine' me. You heard that right, Aptive would FINE ME! This is a company with terrible customer service with an offering that doesn't work. I recommend using any other company rather than Aptive Environmental. read more

Service was ok, however when it came time to cancel my service (after the 1 year contract) it has been a nightmare. I called one month prior to the year end and was told that I couldn't cancel until my contract obligation was complete. Scheduled my last service (which of course had to get rescheduled for some reason) and then the very next day after completed service I tried calling to cancel. Was on hold for 60 mins one time, tried again and currently am on hold again for 45 mins and counting. They don't make it easy to cancel. I am moving, which is why I need to end my service. Because of this, there is NO WAY I will be transferring service. read more

Terrible company. Save your money! Poor service! Poor customer service. The products they use to kill insects are worthless. We paid for inside and outside services. The applicator person said they where not qualified to do inside service and could only spray outside.. What a joke of a company! read more

We have been with Aptive for six months now and are pleased with their service. For example, I called on a Sunday and left a message concerned that that the voles we had years ago may be back. Nick Hendrickson, the tech who came out, explained that the marks we were seeing were from ground wasps. He treated for those AND left vole traps just in case (probably to humor me). The ground wasps and the holes they leave in the grass are gone and the vole traps are empty. Nice work Nick. Thanks!! read more

Horrible company, when I asked Chad to spray inside, he told me he did not have the right material. I watched him, he did not check the mouse boxes outside. I was very disappointed so I called the office and talked to the Manager Aaron, he assured me the proper things were done. But I did not believe him, so I told him so, and he became aggressive and asked what I would like to be done. I would like the service I have paid for, he said he would send someone out. The time came and went, no one came, no service provided. Charged my card anyway. Bad experience, terrible service. read more

Jake Warner was my service provider and Made sure to address all concerns I had. This was my first quarterly service and have used Aptive for 1 month. So far have been pleased with them. Will add 5th star after a few more months once I know they are top notch. So far pleased with service though. read more

Stay away from this place - continually move appointments on me and when I try to get another one scheduled have to wait weeks. Was told they could help us with our problems and we are over 6 months into our "treatments" and nothing is different. Even after they leave we have spiders still on the house - ridiculous. Choose another company read more

Solicitor knocked on our door at 9:10pm right after we had gotten our kids in bed. We have a No Soliciting sign on the door. My wife said we'll pass, he keeps going, she said, we'll pass, he keeps going, she said we'll pass for a third time. Not cool read more

I tried them out and not extremely happy with the service. I tried to call and cancel the upcoming service and they tell me that I will have a cancellation fee or I have to call back after the next scheduled service and pay for that. I am truly shocked by those words........I do not recommend using this company or much less they also need to learn customer service. Terrible and good luck.... read more

do not sign up for this service....before you do, call the number for existing customers and see how long you hold for. also, they do not show up for their scheduled time and when they do it is very questionable what they do to control pests. waste of time and money! read more

Aptive has built a very nice pest control business that stands out from the old school, gruff crowd with iPads, uniformed techs, nice vehicles and a slick customer service approach. But the service uses cheap product, is over priced after initial 2 months and the customer service is not designed for you it is designed to collect $$. Most disappointing is my service was performed twice in a classic MN downpour. The product doesn't work when it rains that long - It washed away. Despite calls to the "customer service" line I was refused a refund. I cancelled. Now they are trying to charge me for the last two applications. Move ont to an Ortho or other long standing company. read more

They sprayed for wasps and my son was still stung in 3 places at once because there was a noticeable hive they ignored. Last time they were at my house they didn't even bother to knock on my door to discuss any potential issues I had (lights were on and we were obviously home). No Email or phone call prior so I didn't even know they were coming! 6 weeks later I have mice in my basement. Talk to them 1st thing Monday morning they can't come out till Friday. The few times that I have called to talk to a representative they are not knowledgeable and give me the run around on details. Inconsistent pricing. And now in order to cancel the service, which they aren't providing me with, it will cost me an additional $130! read more

what an absolute SCAM. I live in MN and just got charged $101 Dollars for a quarterly service in December. It is currently -7 degrees outside and they are coming out to treat my cracks for Bugs, remove spider webs and Inspect for overhanging wasp nest. What a joke! When I called to ask how to cancel my service they want to charge me a $250 cancelation fee... Seriously for what? Also; if I don't call at the end of my service contract to say I would not longer like to continue service they would AUTO Enroll me for another Contract/Year of quarterly service at the price of $101 dollars. THIS COMPANY IS A COMPLETE SCAM!!!! I would have selected ZERO STARS but couldn't... STAY AWAY FROM THESE GUYS!!!! read more

Harmful to pollinators!!!!! One neighbor had a "treatment" done, and it ended up killing another neighbor's whole beehive. Devastating.

Russell called me and gave me a heads up regarding how long it would be before he arrived for his appointment. Once he arrived since it was out initial appointment he and over all the paperwork and answered all of my questions thoroughly. He sprayed the inside of the house, did the exterior service and set up the bait boxes based on his professional opinion of where they were needed. After he was done, we chatted about what he had done and allowed me to ask any questions. Felt very informed throughout the process. Russell was very friendly and represented Aptive very well. Signed on for annual service and hope that everyone that we encounter throughout the year is a pleasant and professional as Russell. read more

Was about to cancel this service but I had Steve Hubbard as my service tech today and he did an outstanding job. He described what service he would be performing and I watched him clean all the spider webs and dust off the eaves of the entire house! He did a great job. I'll give them another chance because of him and I will be requesting him next quarter. read more

Scam company. Payed initial fee for treatment. Waited for second treatment that was to be performed "within 30 days", per contract. When trying to cancel 45 days later, was told they would send to collections for not paying second installment! My neighbor has had similar and worse contact with them. Avoid at all costs. I should have known not to buy from a door to door scam company. read more

They show up. They appear to spray. They do a decent job for removing spider webs. But, we had them two summers ago and somehow we had more insects in our yard than the summer before or after the service. Utterly useless. read more

I'm not a customer of Aptive but even if I were to consider it, I had a terrible first impression and I have no desire to pursue the services. A rep came to my door to do a sales pitch. I've been in sales, I know how vulnerable it can make you feel so I treat other reps with respect by actually listening. As a rep, I've found you should NEVER pester until a customer comes to a "yes." It's inauthentic and unprofessional. When I told him that I appreciated his information and would think about it. He pried more. Again, I said no I like to do research before committing to a service, he scoffed and walked away. There should be more coaching for these sales reps, I was inappropriately inconvenienced at my home and your business lost all the potential customers it could have had because I'll share it with friends and family. read more

I decided to change company's, I had terminix but I thought I would try Aptive..I can't wait till my 18 months contract is up..going back to terminix..you pay 127.00 for 10 minutes of work..just now, mind you it -30 they come and us brush to do outside cob webs..that's it..I call the company to let them know they said there is a powder on the duster..yeah right ..she ask me if they went around the cracks with a spray thing I said no..I wonder what kind of job they do when no one is home...and on top of that I have more insects then I did with terminix..very unhappy customer..and won't be when my 18 months are up..back to terminix.. read more

Great service!!!! Mike Gierke did a great job, answered all my questions and was pet friendly. Aptive is a very professional company!!!

Awful... they showed up when I wasn't home even though I had contacted them to reschedule. No evidence they did anything. Back of house still has spider webs so I know they didn't use their brush like they do when I am here to watch. Contacted customer service. Snarky. Cancelled service. How does a company treat for interior pest issues without entering the home? Questionable business practices. DO NOT waste your money. read more

This company is a ripoff. Did nothing to abate my mouse issue. They poorly placed copper wire mesh outside my house, but nothing in my garage. Did not place bait stations in my house as they claimed they would. I have a big mouse problem and just wasted $600 on these clowns. I also still have typical insect problems - ants, spiders, etc. Total waste of money. Don't use. read more

Well I feel completely duped. I had no idea I signed a contract for five appointments. They are coming out today and it's 5 below, not sure what they are after but they have to come out. So far all they have done is take spiderwebs off my windows and kill my pumpkin plant. I can't wait until April when I can cancel. Do yourself a favor call bug busters. read more

An Aptive employee was walking the neighbor and knocked on our door. We were currently trying to fix an ant control issue and the spiders were making their home around the front entrance to the house. We signed up for what sounded like a good deal for continuing pest control. First application worked great, subsequent applications didn't keep them away. We asked for follow up visits days apart which didn't deter the spider webs or ants from entering the house. We asked to get the first technician out to perform the service and the company said he was only used for initial services only. Now I have cancelled the program w/$250 charge which is cheaper then paying their quarterly fees through March. Stay away!!! read more

The complimentary introductory "service" by Aptive Environmental was done yesterday (Tuesday June 27, 2017) today as described in the Service Agreement presented and described Monday June 26, 2017 by the Aptive Environmental sales representative Ryan Plante. While the guy (technician?) was here for the "service", I was working east (and close) to my house. So I was home and had ample opportunity to observe the technician while he was present. On a scale of 1 to 10 (with 1 the worst and 10 the best), my opinion of the "service" yesterday is a 3! My opinion of the "service" is a 3 only because the guy showed up and was friendly. The technician was here only for a total time of 30 minutes or less to do what was described by the sales representative as a $229 gratis complete introductory (initial) service. A large portion of the total time the technician was here was for preparing something by his pickup truck and was not devoted to treatment activities! Plante made a "big deal" of emphasizing my landscaping and that the entire perimeter of the property, including the landscaping, would be treated. I NOT observe the technician to go anywhere near the perimeter of my property. My landscaping includes decorative rock around the front lawn. Plante emphasized that the rock would be treated. I did NOT observe the technician go anywhere near the decorative rock nor did I observe him treating other areas of rocks, etc. In fact, I did NOT observe the technician north of the house (and I was working east of the house). Nor did I observe the technician treat the garage and I was working right in front of the garage. The Service Agreement specifically reads as special instructions "Treat the corners of the garage....."! The flower bed where I was deadheading a rose bush received 2 "shots" of granules from something the technician had and only about 1/3 of the flower bed received granules (treatment?). I wonder about other flower beds!! Voles? Plante stressed that neighbors were worried about voles. Plante expressed his confidence that attention would be given to voles and their irradiation and prevention. I did NOT observe the technician inspecting for any sign of voles (or any other pest) nor did he ask me anything concerning voles (nor any other pests). In fact, Plante put emphasis on how Aptive Environmental would provide "protect" for many pests, from ants to voles. I observed the technician spraying something on the portions of the front of my two storage sheds. He ignored the other areas of the sheds (e.g.,back, sides and around the shed-ground interface). Storage sheds are well known as sources of insects, mice and other pests. After the technician had gone, I observed cobwebs (i.e., spider webs) in many places around the house (I have pictures). Plante emphasized that special attention would be given to the removal of cobwebs and treatment the areas of cobwebs. Obviously, there was NOT special attention given to the removal of cobwebs!! Treatment of cobweb areas?? The Service Agreement clearly reads as special instructions "Treat perimeters of gardens, and add repellents in entrance and patio area eaves". I observed that the technician did NOT use a ladder or any other device to reach the eaves. As the technician was preparing to leave, I had to remind him about my barn even though the Service Agreement specifically and clearly reads as special instructions "Treat the barn in the back"! What was the communication between Plante and the technician? Did the technician receive any kind of information (e.g., Service Agreement) about my property before his appointment? The green colored card presented to me by the technician contained no indication of performed treatments although the card includes ample opportunity to do this. In other words, the card did not indicate that any service was performed (which pretty much describes the visit). I could go on, but you should get the message that I am very unhappy with Aptive Environmental and certainly would NOT recommend Aptive Environmental to anybody! In fact, if asked about Aptive Environmental, I will express my opinion of Aptive Environmental. I am fortunate that I did not need to pay $229 for this "service". I think I just may send this to the Better Business Bureau and the Denver Consumer Protection Agency! read more

Salesman came to our door offering services. We kept saying "no," and he kept lowering the price. We thought we would give it a try. Initial treatment did nothing. They said it could take a second treatment. They sent what appeared to be a teenager over who didn't know what he was doing. Still nothing. They missed two wasps nests which I ended up removing myself. Called to cancel...$210 cancellation fee even though their products don't work. Requested to speak with manager who never called back. Now we have boxelder bugs everywhere! Ants in our pantry. I've killed tons of spiders in the house. I guess the only positive here being a new home owner, is now I know to shut the door in the salesman's face when they come knocking. $300 is a cheap price for that lesson. read more

Do not do business with Aptive Environmental. We cancelled their service last year because we were not happy with how they provided the service. They refused to stop the service and are now charging a $160 cancellation fee and threatening to ruin our credit if we don't pay it or allow them to continue the final service, that we do not want. This is just bad business. read more

The Route Mgr., Brantley, for aptive came through my neighborhood yesterday to discuss their pest-treatment program with me and my neighbors. I was already using another company for these services with ok results but I wanted to hear what aptive had to offer. The program Brantley offered had more services and cost less than my current program. I only had to commit to the initial plus 4 quarterly applications. They guarantee all the work and if you see any issues they will come out anytime to re-treat at NO COST. Seemed like a no-brainier to me! So I scheduled the work and they sent out Steve Hubbard the next morning. He was prompt, friendly and explained everything he was going to perform. When he was finished he spoke with me at length explaining again how I may ensure my satisfaction by contacting them anytime to re-treat areas. He was very helpful and made me feel very pleased and comfortable with my decision to use aptive. I did learn this was his last day as a Service Pro and he was being promoted to the office. Congrats to you, Steve! Please send me a tech as professional as you! They also offer a $30 referral for you and and any neighbor you have sign up with them. You get the $30 for EACH neighbor you sign up! read more

adptive doesn't do what they promise. Canvassing the neighborhood sales guy stopped to tell uus about this service -- mentioning they could take care of the wasp nests he noticed. And yes, they also could manage the box elder bugs and japanese beetles that plague our yard. Without reading a review, we signed up for an annual contract. ($106/qtr). Now japanese beetles are out in full force and a call to their office for second re-treatment, I am told their service only manages crawling things -- clearly wasps don't crawl. Even though they did visit our home a second time for said japanese beetles on July 5, they would not be coming out again, AND there was no manager available for me to plead my case to. As of my experience today, I would not recommend using this service. read more

hey it was a hot miserable day and he stopped by on time and with a smile. he had a very good attitude and took care of the ant mounds in our yard. i have aptive at several properties and they have great customer service on their phone center managing it all! read more

First time using the service. My tech - Edgar A. Did a wonderful and thorough job. We have a large property and he completely covered it

I had Aptive come by last summer selling their services door to door... should have been my first clue. As we had just started having spider and some ant issues, I signed up. The first couple visits were pretty good but over the winter they have shown up to walk around my house and brush any spider webs down. Please note that we do not get many in MN in January and February. They came by yesterday and rang the bell but I did not answer the door as I was in my office on the phone. after 4 to 5 minutes I looked outside and noticed the guy was sitting in his truck. He left after another 5 minutes and I got a bill for $127. I called to ask what this was for and was told they wipe the spider webs down (again MN in January) and look for mice tracks but do NOT spray anything for bugs. After hearing this, I asked if I could cancel the service but found out it will cost me $170 to cancel or wait and have one more service where they do nothing and pay $127. I would strongly recommend looking for a different service!! read more