We signed up for the 1 year deal. The door to door sales guy was a bit pushy but did explain everything so we knew what we were getting into. In our experience the customer service folks and technicians have been courteous and professional. The first couple of applications seemed to go well. They said that the inside of the garage would be treated but they never did. I even asked for them to make sure they treated it on future visits but to no avail. After four treatments they still have yet to set foot in my garage. Most of the bugs seemed to be taken care of by the treatments however not the spiders. In fact, our home now seems to be a beacon for spiders. We get new cobwebs and spider activity even shortly after treatments. Our house looks like it is ready for Halloween with the amount of spiderwebs on the exterior of the house. None of our neighbors homes, and we are in a tight subdivision, have any spiderwebs at all. We had a new, strange but start to show up inside the house. I called for them to come and re-treat for it. They did so, and in a timely manner. That being said, the service technician placed small glue traps about the house. The kind you use for mice. Why they did this for bugs I am not clear on. Recently we have had vegetation around our house dying after the most recent treatment. Not sure if it is related but odd coincidence. The customer service person said that is the first they have heard of something like that happening. I called to cancel our contract and did not have any issues. Again the customer service person on the phone was professional, polite and did ask why we were cancelling. If the spiders could have been taken care of like the rest of the bugs and they completed all of the service (garage) that was promised we would stay with them. Now looking for another pest control service. read more

Switched to Aptive from Valor and regretted it. Started with sales person saying I had 3 days to cancel and then scheduled initial service for 3 days after contract was signed - zero opportunity to cancel without penalty. Next, nice tech but starts telling me all the things they won't do, like no more bait stations in the pole barn where they are most needed. Bait stations consistently underfilled and running out before next service. Inconsistent spraying treatment depending on the tech who comes - some were good, some not so much. Substandard value for price paid. When I finally called to cancel, CSR immediately starts quoting the contract instead of helping me. Terminating as soon as I can. read more

Door to Door Sales person (Colin) comes to my place. Starts his memorized lines, talking about my neighbors, to which i tell him i don't really care about my neighbors. Then he goes on, as I ask him for some proof of licensing that allows him to go door to door. He continues his lines, and i tell him i'm not interested. his response ? " ... So, you're wasting both our times ?!" this was all under 1 minute long. Unprofessional, insulting and uncaring, cannot take a no apparently. Beware of pushy sales tactics. i filed an official complaint with the parent company. and went to the local office, while it says open until 8pm, 6:15pm there is no one there. I'll go back. **** Update 1 month later, July 27th, when Matthew S. posted the reply below. i have sent the video footage to that address June 30th, the fact that i'm told to do that 1 month after just indicates that nothing happened and nobody really cared. Ask me for the video link i'll send it to you. read more

Absolutely horrible. Pressured my disabled veteran husband with TBI to sign contract while I was at work. Within 24 hours we emailed and cancelled service. Showed up the next month after charging again we demanded they get off our property. Never Showed up but still charged us a third time. We called and got confirmation they would refund us all charges but and that never happened. Now they are telling my bank we didn't follow cancellation policy even though it clearly states you have 3 days to cancel . And we have proof of absolutely all of it. No follow up call by company. No follow up emails. Just a total scam and if you question me. Google/Reddit ect. for yourself for the endless complaints read more

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On 4/7 I had an Active technician at my house to remove two wasps nests in a vent. When he did the removal the technician damaged my home. The vent cover, cap and screen were both damaged. I have been trying to have Active take responsibility for this damage since and have been told numerous times that my issue has been escalated" and that a local representative would reach out within 48 hours. I have heard from no one!! This is absolutely unacceptable!!! BEWARE OF USING THIS COMPANY!!! read more

My sale rep was Dylan Walker. He ensured me I could try it for a few months and cancel without the fee if i contacted him at the 'cell number he gave me. Of course after a few months of trying to contact him he got back to me that he 'was away on a trip and will get back to you asap'. Now completely ghosted. The bugs are now actually worse than before. They hardly even took care of the bugs nests when they were here because some of the bee nests 'were too high' at 15' up??? They continue to charge me monthly even with the poor work performance . Do not do business with them. I was thoroughly disappointed in every aspect from their work to their business tactics. It seems like from similar reviews this is their business practice. Didn't provide adequate service. Didn't hold up their end of the deal. Refuse to answer phone calls and messaging. read more

Worst experience with a company so far in my entire life. Not professional, don't show up when they say they are going to and their products don't work. DO NOT use this company, they are SCAM read more

Aptive doesn't seem to follow their sales contract. Trying to come more than 4 times a year that they signed up for to collect more money. They deliver on the service but questionable business tactics. read more

We had a young salesman come to our door trying to push this on us. He wouldn't take no for an answer at all. I really had a softball game to go to for my daughter and he wouldn't let me go for nothing. He told me he was treating my neighbors yard, even having their name. Funny that they came outside and I asked them if these guys were treating their yard and they said no. Funny how he got caught in a big lie. I won't be as nice next time they come to my door, I can tell you that. read more

Lied to me that I could try their service for 6 months till winter, I would not have signed up if the rep told me it was 1 year minimum. Didn't notice major difference during their service. Never trust their sales rep coming to your door. Had to pay them 199 to get rid of these real pests. Worst company to use. Warn your friends and family, stay away!! read more

Do not use Aptive! After I switched to them from another company, I started seeing bugs inside my home. The product they use does NOT work to keep the pests out of my house. It is a nightmare! In addition, customer service is horrible. I spoke to two different people and they both spoke with a very heavy accent and it was extremely difficult to get them to understand me and vice versa. I strongly recommend you use a different company. I will personally go back to using Rainbow pest control after this. read more

Worst company I have ever done business with. Their products do not work so plan on still having spiders, roaches etc. They also make it very difficult to cancel. We emailed and called. They said we were cancelled. But then they sent an email saying we had to reply to that email to actually cancel. My wife didnt see the email. So we called again the next month and they charged us $100 to cancel saying we didn't repsond to their email. That is a predatory business practice. Be aware and stay away from this company. read more

Are all bug guys gross or just these guys? I feel sorry for anyone who signs up to do business with this company. I knew within seconds of the sales guy showing up at my door that they were scammers and had horrible customer relations. Rude, deceitful, desperate; no thanks. Tip to the sales guy, if you're gonna make up a "neighbor a few doors down" who loves your service, don't be dumb enough to make up a name - never know when you're talking to a chick who knows every single person on the block. Amateur. read more

While our services and initial interactions were difficult, I am pleased to say that after reviewing them on here, my concerns were addresses by the company and they did refund the charges from our account cancelation. Grateful that they backed up their sales rep and followed through on his commitments. read more

The salesperson rang the doorbell despite our "no soliciting" sign, and told us it was not regulation size anyway. My spouse said he was not interested in the pest service multiple times, but the salesperson persisted arguing very rudely. I am going to warn all my neighbors against using them. read more

WORST COMPANY! DO NOT SIGN UP WITH THEM! I was told after 3 months of service that we could cancel for free by the door to door salesman. This is a TOTAL LIE! I just tried to call them to cancel and they told me they would charge me a $200.00 cancellation fee. I tried calling the salesman that signed us up and he has completely ignored my call. They will lie and you WILL PAY THE PRICE! Their treatments do not even work and their customer service is AWFUL! read more

Aptive is totally a scam!!! They are liars from sales person to customer service. The salesperson promise good service and good price but the contract will be 10 times higher after your sign. You have to carefully review everything before work anything with them otherwise they will trap you and rob you. Don't do any business with Aptive. They are pest and will destroy your home if you bring Aptive to your home. They are extremely huge liars from salesperson to customer service! read more

A few years ago, representatives from Aptive knocked on my door to sell their services. I reluctantly agreed and was fairly satisfied with their work. Some time in 2021, they just stopped coming and I was OK with that to save money. Out of the blue on 6/2/23, I received an auto text asking me to set up autopay. I replied STOP and received a message that I was unsubscribed. On 11/23/23 (Thanksgiving morning) I received another auto text that I had an upcoming appointment on 11/27/23. After replying that I was not a client, they, again, told me I was unsubscribed. On 11/27/23, I received a text at 722am from the technician and an auto text stating they were coming to my house for an appointment. I replied STOP again and told them if they come to my house I will not pay. Then they claimed that there was a glitch in their system that caused the error and they will remove my info. When I tried to contact their management and legal team for the multiple violations of the TCPA and my privacy rights, they ignored me and refuse to contact me. I don't know what is going on with this company but when they refuse to make things right with consumers, I tend to think they are crooked. read more

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I agree with the other negative reviews. I feel like this is a total fraud. The salesperson was aggressive and I can't believe I signed up for a contract with them. I also can't believe I'm paying $150 for them to come each time and do maybe 10 mns. of work. Our house was overtaken by box elders bugs and I have spent over $600 so far this season and we haven't had bugs this bad in years. I found out I can't cancel the service and I have to pay for them to come 3 more times. I will say that the service guys that come out are very nice, but unfortunately, I have little confidence in their products and feel like I'm paying a lot of money without having my pest issues addressed. read more

I reluctantly signed up for their service again when we had a sales person show up this summer. I was sold that they would take care of the excessive ant hills in our yard and other pests. I had to repeatedly request service sooner than scheduled because we were getting no benefit. At our second appointment I asked about treatment for voles and they placed 4 stations around our property. The rep did not bother to mention that this will attract every vole in the neighborhood. My yard is ruined - torn up 10x the amount than what I was experiencing. Like everyone says, they tell you it takes a couple months and to be patient. I was, I waited 3-4 months and now at 5 months into the contract I was sick and tired of paying for service that does nothing expect ruin my property so I called and cancelled. My reward for that is I have a torn up yard that I've been paying just under $100 a month for nothing and now I had to pay $199 to be done with this company. I would never recommend Aptive - terrible product that does not work! read more

This company is the reason I fianlly put a "No Solicitors" sign on my front door. The sales pitch started by telling me it was a $400 service but they could do it for $300 and after I said no it somehow became a $100 service with a free cobweb cleaning to start with. If the price drops to 1/4 of the price within 3 minutes of a one sided discussion who could take it seriously? As I told the person no for the final time they snidely said, "Good luck with all the cobwebs." read more

I live in Minnesota and signed up with this company, they never did get rid of the insects they said they would. Also they wanted to do a treatment in January, the people who set up the appointment's have no idea of the weather in Minnesota in January I called and tried to explain there are no bugs in January because it is so cold and they tried to tell me it would work even if its 20 below, HAHA save your money go to the hardware by a hand pump and insect killer that will work for 6 months and do it yourself for about $30 dollars. RZ read more

Aggressive door-to-door salespeople. They blanket the neighborhood and even when you tell them to leave they ring your doorbell multiple times. They also mis-represent themselves with things like "I just came from [insert name here]'s house down the street." Which...technically they game from that house but they present it as if your neighbor is endorsing their service. I've talked to the neighbors about them and we now give each other a heads up when these folks show up. Bad news. read more

This service is a joke, the pest are worst now than ever,they want me to pay a cancellation fee, for there failed service They told me that when they treat the first time it is to wake up the bugs then they can nail them. Wow I said never heard that one before. Save your Money read more

I just had a young man approach me on my driveway and high pressure me to use their service. He was vague on the details of the cost, so I turned him down. As I walked back to my door he kept trying to engage me. Finally he said, "enjoy your bugs this summer". read more

Terrible, They never mentioned a cancellation fee to me at the door, they had told me that I could cancel anytime without one. Completely lied to me at the door. Do not trust these hooligans about their lies, they are scamming!!!!! read more

This company is a joke. When they come knocking at your door run the other direction. Unfortunately, I got conned into signing a contract to have someone come out every 30 to 60 days because I have a wasp problem. It says right in my contract that after treatment is done if they are still a problem, they will come back for no charge and retreat. That's exactly what happened. I requested they come back because they were just as bad if not worse and lo and behold here comes a $178 charge on my card. I am so annoyed. I called and got my refund and canceled any future treatments with this company. Of course I had to pay a cancellation fee so they really came out on top. Don't waste your money with this company. read more

A pretty aggressive "route manager" rang my doorbell at 8pm to talk to me about getting in on a group rate for the neighborhood. If he'd woken my baby I would've been unbelievably pissed off. The price changed multiple times in the few minutes I talked to him. He didn't even have a card and was wanting me to sign up for pest control that we didn't seek out right then and there. First he asked for confirmation that I was the homeowner and then he asked to talk to my husband. I told him I wasn't going to agree to any contract without even getting a card, and he couldn't talk to my husband because we were in the middle of bedtime routine for my older child. It felt aggressive and misogynistic and no, I didn't sign up for the group rate. read more

Got charged $164 winter service for them to spend 3 min. looking at our house outside lights for any bugs. Give me a break! I watched him on my security cameras and called the company to cancel my account. read more

Liars plane and simple. The people they have come to your house just straight up lie to your face and try to take advantage of you. Took advantage of my wife and when I called to cancel everything they said there was a fee. They never sent us a bill months later we get a letter from a debt collecter. Unreal!!! The worst kind of company. Scum. I wish they would stop by my house again with me here. read more

I agree with the other negative reviews. This is not a service, they are just deceiving people. I cannot break the contract with them without penalty within 12 months. I have 2 acres of total area, they spend 10 minutes, spraying something around the house and saying that everything is fine. I have to spray trees, bushes and grass myself read more

I signed up for six treatments over 18 months. They came out in May they returned in August, then wanted to come back in September and October so somehow I was on a monthly plan. And the only reason I had them come out in September was because I had weevils. I still had them in October so I allowed them to come back and that tech told me that I still had weevils was because they had used the wrong product in September and yet the company made me pay another $161 for October for their error. I have paid $727 for 4 treatments over five months. This is ridiculous. Oh, and I still have weevils. read more

BE CAREFUL - SCAM COMPANY 1. Salesman comes saying they will come every 3 months and any service in between is free. 2. Read your contract carefully as I did not. Contract then says they will come every 60-100 days(not 3 months as salesman says). It also said I would receive 6-7 services within 18 months. 3. They charge each time they come out and after about year, I realized they were coming before the 60 days. I was supposed to have 4 services within a year, but I had 8. 4. They also tried telling me they updated the contract to every 50 days at some point and that I had to abide by that even though I singed a contract for different terms. 5. They will try to charge you cancellation fees even though they are the ones taking advantage of you. Just be careful if you choose to sign up with this company. read more

Used them for a year. Long story short didn't like the service. Wasn't worth the value. After cancelling my service I was hit with a $199 fee for cancelling my "premium service" stay away, look else where read more

I have a mole problem in my front yard. They assured me they could treat for that. The 3rd time they came, Logan informed me that they don't treat for moles. So $800 later, i still have moles. That was the only reason i hired them. What a scam read more

I wanted to say the service technicians we're all very nice, the sales rep was annoying and pushy as they mostly are, but I wanted to rid the ants we've had so I signed up. We had two treatments, 250 dollars total and still had ants in the house, they came back two more times to spray inside and then put any bait out. I still had ants in my house. so I called to cancel and the manager was super rude, saying she can have someone come back out again. Whats the point of having an overpriced spray treatment if I need to have service guys come every few weeks to put bait out-I can go to home depot and get ant bait for 10 dollars myself. The manager wouldn't waive my cancel fee nor let me speak to anyone else. I'd advise going elsewhere for your business. read more

Stay away from this company! Rep by the name of Annabelle knocked on our door. When I told her I wasn't interested, I took care of things myself, she looked up at my home, rolled her eyes and tossed her head. Extremely condescending and disrespectful. If this us the attitude Aptive supports, this is not a company you want to do business with. read more

[Update: to give them their due...after speaking with a different rep to cancel and following up with the loyalty rep, they waived my cancellation fee without my request and we're polite and apologetic about the situation.] I rarely sign up for anything that starts as door to door solicitation, and will be doubling down on that policy. The sales reps were friendly. The service tech that showed up for my initial treatment was professional and friendly. No complaints for him. I was told that the follow-up treatment would be in a month or two...possibly a bit longer. They didn't show. When I logged into my account three months later to check my account status, I had an appointment scheduled (without me calling in) within a couple of days. It was rescheduled twice and on the third time, they just didn't show. It's been four months now and I've got wasps so I decided to phone them since I'm under contract anyway. The customer service rep was incredibly rude. She told me that the only way to get appointments or reschedule them is for a customer to initiate. (Obviously not true.) When I mentioned that wasn't what I'd been told, read in the contract, or experienced last month, she got especially snotty about it. I suspect she has this complaint frequently and was already arguing before I realized we were arguing. After a particularly snide remark, I asked to speak to her manager, and she told me that unfortunately the manager was on break and couldn't come to the phone. And so was her manager's manager. Anyway...to save you the trouble...the terms of the contract are incredibly predatory: Two years of service or 12 treatments...whichever comes LATER. If no one shows up for two years, you're still on the hook. But there is a 30 day cancellation clause. It will cost me $199, but completely worth it. I don't deal with companies that treat people like that and have predatory business practices. It was an expensive lesson. Avoid it if you can!! Rule #1: don't sign up for anything without researching it first. If they won't let you sleep on it and research first, run away. The contract is going to bite you later. If you did sign up at your front door and then googled the company...you can cancel the contract without penalty in the first three days. Get out if you can. read more

no show appointments, screw up service. terrible customer service. Don't bother with them. save your money and go with a reliable company.

BUYER BEWARE! We have used Aptive as our pest service since May 2020. They do not do the full job. They didn't identify multiple outside entry points for rodents and now we have a mice infestation in our attic. Of course Aptive doesn't do attics so we had to call another pest company. $10,000 in remediation needed because Aptive didn't do a thorough job and missed multiple entry points. I called today to speak to a manager, didn't offer a refund, only offered to cancel our service. I would say use anyone for pest services but this company with lower than subpar services. read more