Stay away from this company! Rep by the name of Annabelle knocked on our door. When I told her I wasn't interested, I took care of things myself, she looked up at my home, rolled her eyes and tossed her head. Extremely condescending and disrespectful. If this us the attitude Aptive supports, this is not a company you want to do business with. read more

[Update: to give them their due...after speaking with a different rep to cancel and following up with the loyalty rep, they waived my cancellation fee without my request and we're polite and apologetic about the situation.] I rarely sign up for anything that starts as door to door solicitation, and will be doubling down on that policy. The sales reps were friendly. The service tech that showed up for my initial treatment was professional and friendly. No complaints for him. I was told that the follow-up treatment would be in a month or two...possibly a bit longer. They didn't show. When I logged into my account three months later to check my account status, I had an appointment scheduled (without me calling in) within a couple of days. It was rescheduled twice and on the third time, they just didn't show. It's been four months now and I've got wasps so I decided to phone them since I'm under contract anyway. The customer service rep was incredibly rude. She told me that the only way to get appointments or reschedule them is for a customer to initiate. (Obviously not true.) When I mentioned that wasn't what I'd been told, read in the contract, or experienced last month, she got especially snotty about it. I suspect she has this complaint frequently and was already arguing before I realized we were arguing. After a particularly snide remark, I asked to speak to her manager, and she told me that unfortunately the manager was on break and couldn't come to the phone. And so was her manager's manager. Anyway...to save you the trouble...the terms of the contract are incredibly predatory: Two years of service or 12 treatments...whichever comes LATER. If no one shows up for two years, you're still on the hook. But there is a 30 day cancellation clause. It will cost me $199, but completely worth it. I don't deal with companies that treat people like that and have predatory business practices. It was an expensive lesson. Avoid it if you can!! Rule #1: don't sign up for anything without researching it first. If they won't let you sleep on it and research first, run away. The contract is going to bite you later. If you did sign up at your front door and then googled the company...you can cancel the contract without penalty in the first three days. Get out if you can. read more

no show appointments, screw up service. terrible customer service. Don't bother with them. save your money and go with a reliable company.

BUYER BEWARE! We have used Aptive as our pest service since May 2020. They do not do the full job. They didn't identify multiple outside entry points for rodents and now we have a mice infestation in our attic. Of course Aptive doesn't do attics so we had to call another pest company. $10,000 in remediation needed because Aptive didn't do a thorough job and missed multiple entry points. I called today to speak to a manager, didn't offer a refund, only offered to cancel our service. I would say use anyone for pest services but this company with lower than subpar services. read more

The individual who treated our home was fantastic, and we really liked the service. However, the business side of things is entirely messed up. I don't think they have a real office or operate like a real business. Our service was set up for automatic payments, but apparently that stopped working, but we weren't notified until we got a letter that said we were past due and threatening to go to a collections agency. They never made any real attempt to notify us there was an issue before that point. So I called immediately and paid over the phone literally the minute I got the letter. And though we paid it (it withdrew from our account), we are still getting collection letters. This has to be one of the worst-run companies imaginable. read more

Honestly I never really paid attention to this service, as I viewed it as a 'set it and forget it' situation. Sales guys were nice enough and WOULD NOT TAKE NO for an answer. Had it for two years and, again, never really thought about it. That was until I was present for a service; ten people and two trucks for my place which doesn't need ten people and two trucks yet they still missed several webs and areas entirely. Attempted to resolve their (repeat THEIR) collection issue as I had autopay enabled. Met with a collection notice instead. Absolutely terrible "customer service" which is a s#!t job anyway, but their attitude says what everyone else has said on Yelp. They suck. read more

Absolutely awful. Started out okay in the first year, then I moved and didn't want to continue the service. Was informed I have some fictional 2 year contract that I have no recollection agreeing to those terms. Now I'm stuck paying for something I don't need. And they refuse to work with me. Not to mention their customer service is awful. Stay far away from Aptive. read more

Terribly poor service and training. They send out kids that run around your house for 5 to 10 minutes supposedly do something and then they disappear. This time, they missed a huge wasp nest. read more

Aptive Pest Control - Gigantic wasp nest that service person did not see, did not deal with, probably didn't even look for. - Pest Control Near Me - Edina, Minnesota

This company has lost it's ability to be honest and perform well in the past year. We took on Aptive as our company when the last one's customer support and service declined- well, it's happening to Aptive too. Our latest service (this week: 9-15-23) was a failure. We caught the worker NOT TOUCHING OUR HOUSE WITH ANY TOOL thus not applying any product to our house. It was also raining hard which would have washed any product away. We have tried rescheduling 3 times with them and each time we would be notified that 'due to unforseen circumstances we have had to cancel your appointment'. We have called after each cancelation and were told they don't really know why the service was cancelled. We asked for a refund and the representative said they can't give refunds!! We are still waiting for an appointment to actually take place and then we are DONE. DO NOT GO WITH THIS COMPANY. read more

I wouldn't recommend this company at all!! My neighborhood had a visit from their sales team a year ago and I signed up for treatment. My first visit was a total let down, they don't treat for box elder bugs. One of Minnesota's biggest pests, they don't treat for. Moving forward, after about three visits we'd get the text statin g our next treatment was on their schedule. I wanted to have specific areas sprayed so I waited for the tech, who didn't show and 15 minutes after my appointment I received a text claiming he did XY and Z. I was home, he never showed. I called to tell them I wasn't paying for a service they didn't do and I cancelled. They sent me to their collection service when they breached the contract. I've since moved to a reputable company that does treat for Minnesota bugs. Reported this company to the BBB. Aptive is not an above board company!! read more

Not sure how anyone can give them a positive review - maybe they are fake. Sales rep lied about the service they would provide to get cobwebs off the dock as well as the effectiveness of their products. Had 2 treatments and bugs back within weeks. Call to get "extra" free service takes weeks to schedule. Now we have box elder and Asian beetles inside just a month after last treatment. It's $249 to cancel this scam in the first year - don't fall for it. read more

DONOT fall for their discounts. The cancellation fee will more than make up for what they discount you. Service is meh... doesnt really work. I had a lot of small bugs in and around my house. Yes you can ask for them to come again, but that did not help as well. And i dont know if spraying more and more of the diluted stuff that they use is any more helpful. Oh and the lady on the phone was horrible!!! Bad customer service I keep falling for these door 2 door sales tactics!! Worst decision! read more

Terrible terrible terrible. Cancelled service after one treatment. They cancelled our second treatment the day of and rescheduled it for 3 weeks out. That's terrible customer service. Then we find a wasps nest next to where our kid plays. They said they could remove it in two weeks! Seriously? Two weeks is the soonest they could come when we were promised urgent stuff could be handled immediately. This company isn't only a fraud, it's a joke. We called Plunketts the day we found the nest and talked with Aptive. Plunketts came out the day of and luckily they did. Had the nest been disturbed our family would have been in a world of hurt! Their cancellation fee is absurd, particularly when they don't adhere to what they said. False marketing, false advertising. The only thing we got was scammed! Do NOT let these people fool you. $244 cost to cancel early - even after their poor service, cancellations, and lack of urgency. Terrible company! read more

This company needs to cool it on the solicitation when going door to door. The male who came to my house was BEYOND aggressive with his line of questioning. He can see that there is a female and children home alone and continued to ask when my husband would be home. He commented "he must be gone all of the time working to have a house like this" while continuing to push closer and closer. SO unbelievably uncomfortable and aggressive!! I'm not the only one in my neighborhood that had this issue. Absolutely disgusting behavior and he was back in the neighborhood several days in a row after what appears to be over a dozen complaints. read more

Aptive Pest Control - Joking about mother dying of cancer. Disgusting!! - Pest Control Near Me - Edina, Minnesota

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I guess I'm not the only one who has had to call the police on their sales rep. Their sales rep ( approximately 25 year old white male with brown hair 5'8" ) came on our 2 acre property with no appointment on a hover board scooter. We were by our garage which is an acre in from the road trying to clean our cars. We thought it might be a neighbor's kid so waived and let him approach us. When he started in on his Ametuer hour sales pitch and dropping our neighbors last names we kindly told him we were running behind today and asked him to set an appointment and we may be interested in the future. He then arrogantly said " I don't email and I'm not setting an appointment and you need to sign up by Monday to get the deal your neighbor is getting " my husband and I looked at each other trying not to laugh and nicely let the young man know we just didn't Have time for this today and if he wasn't interested in following up by email or setting an appointment to have a great day and he lost his temper and started berating us on our property uninvited. So my husband asked him to leave and he refused and continued to yell slurs and insults at us so we called the police. What a bunch of clowns. Don't give them your business and if you aren't interested in a juvenile insulting you for no reason, havning a tantrum on your property, without an appointment, don't even let them on if you can help it. There's more professional companies out there. read more

UPDATE: The local manager, Kyle Fox, contacted me after seeing my review (below) to try to make things right. I appreciated his offer to refund my last visit, but all I wanted was to cancel my contract without financial penalty. He agreed and apologized for "dropping the ball." Because of his customer service attitude I've added a star to their rating. *** After years with Rove, I let myself be talked into Aptive's door-to-door sales pitch, which included telling me my adjoining neighbors signed up. They implied their extensive pest control could drive pests to my less-protected yard. I still don't know why I switched, but things have gotten so much worse. They do NOT control mice. They gave me sticky traps because I was seeing mice in my house for the first time in a decade. No change in spiders or ants, their wasp control is not effective, and their box elder bug spray is not effective. Service is another issue. Last quarter they showed up, unannounced and unscheduled, the afternoon before Thanksgiving day. I turned them away as I was not prepared to have pesticides sprayed in my house while I was cooking. The following week I had to call to reschedule, they never did. Last week they were supposed to come "anytime" on Friday. I waited here all day. No show. On Saturday afternoon while my grandson was sleeping, they rang my bell. I refused to let them in because AGAIN they screwed up scheduling. It is now Tuesday afternoon and I guess I have to call THEM again to reschedule. I will be going back to Rove as soon as my contract ends in a few months. Aptive is just worthless. read more

Avoid this company. My last two scheduled appointments were cancelled without my knowledge, and I wasn't contacted to reschedule. Another phone call that took a half hour to reschedule. When their guy finished his service I noticed roughly the same amount of spider webs and egg sacks. What did he do? Calling their customer service is very frustrating. Their agents don't seem to care about their customers. Disconnected a couple of times, finally reaching a "lifeless" agent who cancelled my service (and sent an email to confirm), then promised an email confirming crediting my charge card for the last poor service. Never received the email, she disconnected me, and no more contact from this company that clearly doesn't care about customer satisfaction. read more

Frustrating at the least. I asked back in April to cancel the service, as it was the "end" of my contract. I was told I had to call back because the system does not allow them to cancel prior to a service. I called today after being notified by my bank of a charge. They have record of my request to cancel, but through it back on me saying - You had 3 months to call us back and cancel. How many times do I have to tell a company I do not want the service. I am working with my bank to dispute the charge. I was not notified they were coming, or I would have attempted to cancel prior. It was not on my Radar, as I was dealing with other more important issues. I also don't feel I was completely aware of the charges, it was a fast talking person who sold me the product, and I didn't think it was a 4 charges, I thought the charge was about $50 less per visit than I was charged. I DO NOT recommend. read more

Rip off ! ! Sounds good in the beginning, but watch out later. This company does not work with you. They insist on doing treatments in the middle of winter, even after you tell them not to. Then they send you an e.mail telling you they couldn't get into your back yard because all of the snow that kept the gate from opening. So now you've not only paid for a treatment you didn't want, but you didn't get what you paid for anyway. Now it's spring time, and there is wasp activity. They said once I paid their last statement, they'd come out and do a once over. I paid. They now said I canceled. What? Why? Makes no sense. Not good customer service AT ALL. I do not recommend this company. I'm calling Orkin next week. read more

I have paid Aptive for about 2 years to regularly come And spray. Recently I have had a problem with spiders and now I know why. Aptive pulled up to the house, no one ever got out of the truck and they left. Sent a completed email and billed me for the service THAT THEY NEVER DID! Then I called and spoke to the manager whonsaid they don't do credits, all he can do is have someone come again to complete the service. Not the trustworthy company everyone hopes for. read more

EDIT: I feel compelled to point the obviously fake generated reviews for this company; "{Generic First Name} {Last Initial or Last Name} came out today and {performed contractually advertised quarterly service} they were great - total pros." All devoid of what made it a 5-star service aside from doing what they claim to do - totally generic. I'm sure there's some legitimate reviews in here, but there's a LOT of reviews from suspiciously new or low volume accounts. Oddly any review actually mentions the name of the technician seems to be the common thread. ============ Had one of their salespeople literally scooting around our neighborhood - giving the same pitch they apparently use on just about everyone else you see a review from; we're doing {SomeRandomName}'s yard in your neighborhood - giving out a discount for today only - blahblahblah. Speaking with our neighbors nobody I've talked to has used them or knows anyone who has - which I get is just a pitch, but deceptive nonetheless. The other thing that bothers me is the vast majority of 5-star reviews you'll find on here and other popular sites are from accounts created shortly prior to leaving said review and typically have 1-2 reviews in their entire history. Reviews from accounts with significant history paint a very different picture of this company and their practices far less rose-colored. Douchey and deceptive salespeople and fake reviews leave me with little-to-no confidence in this company nor wanting to do any business with them. read more

Was sold on a one contract. After the first treatment they missed a wasp nest which I asked them for them to come back and take care of it. Not really sure if The house was treThe tech never showed up and I'll called to ask why. I was told the tech called in sick that day. Weird no one called me to reschedule another time. Try to cancel the contract but has a $200 cancellation fee. First impression of this company is not good. read more

Aptive Pest Control - Pest Control Near Me - Edina, Minnesota

If I could give them zero stars, I would. This company is a joke. Except for one of the liaison managers Josh Calloway that had excellent customer service skills. He should be the one running the company! If I would've talked with him first, I would not have canceled my account of 8 years. But all in all, the company has gone down in customer service throughout the years. I was promised things that never happened, lied to (I'm looking at you manager Connor and area manager Shelley that never called me back. Oh and Taylor, you are going to text me that I owe 130 plus dollars when you haven't even showed up three different times?), and then charged for services that did not meet my standards. Look somewhere else. This company is going downhill fast. read more

A salesperson from Aptive Environmental came to my house on or near 8/20/18 and offered a service that would rid our property and home of insects and bugs such as box elder bugs, asian lady bugs, spiders, and wasps. They applied the first treatment and charged us an initial fee of $52.49. They then came out and applied their treatment on 9/17/18, 12/5/18, and 3/19/19 and charged $106.05 on each of those visits. After the 3/19/19 visit I called to cancel the service because I still had multitudes of Asian ladybugs and boxelder bugs in and around my home and didn't want to waste any more money on this pointless service. I was told I had to pay for one more treatment per our contract, that I never received a copy of, or I would be billed an "Early Termination Fee" of $175. I told them that their service wasn't working as advertised and I wasn't going to waste anymore money on this sham. They said if I didn't pay the early termination fee, I would be turned over to a collection agency. Yesterday, they sent me a bill for $180 that says "Initial Discount Reimbursement", which I will not be paying. There are over 500 complaints by other customers on the BBB website. This company is a sham, it scams people, locks into a direct debit agreement to tap money from your account for their bogus service. The two other times their reps have tried to apply the 4th treatment around our house they admitted that the sales people just tell customers what they want to hear, that they will be rid of all kinds of bugs but in fact they're service only gets rid of certain kinds of bugs - not the kind I had wanted to get rid of, and that the sales rep had lied when selling us this service - so the company is committing fraud as far as I'm concerned. Only rating them a 1 as being forced to put something here per Yelp's requirements. read more

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I have tried to get in contact with ANYONE from Aptive for a week now to cancel my service. They put you on eternal hold, and they never answer the phone. I have currently been on hold for 1.5 hrs. They have no problem walking door to door soliciting for business and charging $100 for pest control, but they ghost you when you want to cancel. read more

I can't speak about the service itself, but if it's represented by the solicitation for their service one star is accurate. Solicitor knocked on our door at 9:15PM and was completely arrogant and took a few times to tell him it was a terrible time before he left. Neighbors complained about him as well. I did call our police department this morning and 8PM is the latest to solicit in my city, and this company was not licensed to solicit. I tried calling the complaints phone https://goaptive.com/terms-of-use and the number is not active. Again, I can't speak for the services provided, but I believe there is a correlation here. read more

Such good quality service!! Every person I talked to was so helpful and knowledgeable. Got rid of all the spiders around my house!

I had their service for a couple years. Sometimes it was good, sometimes they needed to come back for a re-apply. Anyhow I canceled their service a couple months ago, and I told them that if and when I needed their service I would call them. They came by my house after 8 pm and got my wife to sign a 24 month contract, while I'm at work. This morning when I got home and found this out, I called to cancel. They told me that I couldn't cancel because the account was now in my wife's name. Shady is all I can say. read more

Omy goodness. A friend recommended Aptiva. They were great setting us up and taking my billing info at first visit. Not sure what they actually did on first visit. I still have a wasp nest and its been a week of calls and more calls. with NO return call. Finally yesterday we got a person and set up an appointment for today. They didn't show and no txt or phone call. If I do get someone I will probably cancell service. read more

Don't waste your time on this company. They are more interested in getting you to sign up than actually doing the service. During my initial inspection, the technician placed a few traps in my kitchen and downstairs area. He did not do a good job with the inspection of my exterior. The whole appointment was an hour. At one point, he had me doing the work cause he didn't bring a ladder amd was too "big" to get up on my stool. Essentially handed me the traps and asked for me to place them. Didn't I pay you the money cause I don't want to do the job? After still seeing mice, I called back and canceled the contract. The person on the phone was friendly and offered a discount on my 30 day follow up. I chose to cancel because I don't have any faith that they'll come out and actually do a thorough enough job. The person on the phone told me that I have 30 days to pay the cancelation fee. I explained that I was going to send out a check instead of paying it through automatic withdrawal. He assured me that this was fine and there should not be a problem. Lo and behold, two days later, they did an automatic withdrawal. I had the check written and was going to drop it off that day. I still have mice and have called a different company. Don't waste your money. read more

have been using them for a year and they have canceled 3 appointments. when I try to reschedule they are 3 weeks out from the missed apointment date. When they do show up not very effective. read more

We paid for a one time treatment by Aptive. Didn't help with the bugs they assured us it would. Next month, we get charged $100+ again. My husband calls and they say "oh it needs (I have at least 2 treatments to work." Didn't say anything about it being a recurring service. My husband pays and instructs them not to come back. Fast forward to now, we start getting bills for more services they have "completed." Interesting, since no one ever set anything up with us and they had originally told us treatments were inside and out to be effective. After multiple calls to customer service, we finally get through to someone and they "waive" the $100+ fee for last month. But tell us we'll need to pay $130 to cancel. Do not use this company!! read more

We signed up for Aptive a couple months ago and it is the worst bug control. We have not seen any improvement, in fact the bugs have gotten significantly worse. We constantly need to call for additional appointments because they didn't complete the service on the entire property. We have had multiple occasions where no one shows up or they miss a significant portion of the property. Save your money and do not use Aptive. read more

I switched to Aptive from another pest control service hoping for a better experience. Unfortunately, things were worse with Aptiv. The first tech that came out to deal with my mice issue couldn't physically fit into the spaces required so I had to set the traps for him. Then when I had another issue they told me they couldn't come out for a week until a Saturday. They give you a several hour window for when they will arrive so I had to wait at home on a Saturday for 4 hours. Tech never arrived. An hour after the window he called me to tell me that he wouldn't be coming and the office would call me to reschedule, but no one ever called me. Then I called to cancel and they want a couple of hundred dollars to release my contract. read more

Everything bad that other people said happen to me. From the salesman that promised to get rid of mice made it sound good to the guys that came and pretty much did nothing. Mice still here till 3 months later when someone took care of the problems. Only one cleaned under the patio no one else did. The list does go on, but the other bad reviews said it all. I have not seen anything positive that they have done. Last time they were here I asked that they fill in the cracks, but could not do so. Been out for a while was his reply. Now they want to come out for what they can not see the cracks if they can even get to the back of the house. DO NOT waste your money. There are other companies out there. They do not rate one star. read more

No stars -I agree with the negative reviews. The salesperson at the door... I said multiple times that I Rarely buy from door to door sales people. He talked a good game. He asked what was my biggest insect problem. BOXELDER BUGS! He Promised that Aptive would resolve the issue. Promised that if I saw boxelder bugs, all I would have to do is call and someone would be out to fix it the same day. So, I couldn't turn that down. I signed up. Next day I read the lengthy, small print contract. It did not never mentioned boxelder bugs. They are not covered in the contract. I called and explained that I was promised that boxelder bugs were covered under the contract. I explained that I would need that IN WRITING. I was sent the following... "HELLO CHARLES FROM APTIVE HERE.UPON SPEAKING WITH THE SERVICE MGR,WE CAN SERVICE YOUR HOME FOR BOX ELDER BUGS IF THERE IS ENOUGH ON YOU HOME TO SPRAY.THE TREATMENT IS A DIRECT CONTACT TREATMENT IF TREATED WE ARE NOE LIABLE FOR GETTING SPRAY ON THE WINDOWS." What exactly did that mean? I still had no guarantee. So, I was in the area the following day. I paid them a visit. WOW!!!! I walked in and saw teenagers laying on couches and a room with people on phones. I was eventually asked if I was there to fill out a job application. NO WAY, I answered. I am here to get in writing everything your salesperson said would happen that isn't mentioned in the contract. I was told they started treating for boxelder bugs in 2018 and they do not guarantee them. Being within the 3 business day cancellation time & never had anyone spray (which they try to do the next day - which will cost you $250 if you cancel after an initial spray) I was charged nothing. Just told lie after lie and a bunch of my time was wasted. read more

I'm very displeased with this company, we've had to call them back out because they didn't spray the cobwebs outside. We had to call them back out because they didn't set and mouse traps. We also were convinced that we should spray the inside of the house for the little fruit bug type nats and we have a brand new house and they sprayed this white stuff all over our brand new dark trim that we have washed and washed and still finding spot and still trying to get it off. And when we called and tried to cancel they told us we were locked into a contract and it would cost us $200 almost to cancel so warning to everybody who thinks of going with this company be aware that they get you over the barrel with a contract and will not let you back out without paying up the nose read more

I am so so frustrated with this company! The only good thing I have to say about them is that the TWO techs they have sent within a week have been very polite. Other than that, I'm still not 100% satisfied... I'm so annoyed at the fact that both times their techs have not been fully prepared to do their job. They said it themselves that they forgot to bring stuff or that they ran out of it. I would assume that being fully equipped would be VERY obvious if they are OUT getting their "job done".... Now I have to wait another week to get a THIRD tech. Wish I would've seen their bad reviews before signing their stupid contract. read more

These dweebs on segways came to our house 4 times in a single day. I put up a letter with explicit instructions to go away. He read the note, put his clipboard down and rang anyways. This was all caught on camera. I called their HQ in California where a woman named "JL" they don't use their real names. This company is sketchy, don't do business with them. Also, if you get the chance to drive over one of their segways DO IT! Just don't hit the kid read more

Words cannot express how completely worthless this company is. Their treatments are weak (I question if they are really doing anything at all with their "dusting"). The customer service is horrible. They no-show frequently. We've had them for almost a year now and nothing has changed. We still have the same amount of Beetles entering in the same place on our home. And we still have a wasp problem on our front porch and back deck area. Complete waste of time and money. They say the don't spray above their heads and don't get on ladders. The guy today also told me they can't do anything about "flying insects". Will be finding a new service ASAP. They are a complete scam, in my opinion. read more