Go for Bill the pharmacist. He actually cares. This is a true neighborhood pharmacy and I will never go back to a big chain. Cannot recommend this place enough. read more

Front desk clerks need a training on how to greet customers with at minimum, a smile and a willingness to help. Rude. I'll take my money elsewhere read more

I am a bit of an expert when it comes to reviewing pharmacies as I have been getting a compounded medicated for nearly two decades (since 2006). I know what makes a pharmacy good, mediocre, and bad. And Apthorp Pharmacy is great; I almost always work with Bill (one of the pharmacists) but the others are great as well. They have always been quick to compound my medication, without hassle and their pricing is very competitive. There are a lot of chain pharmacies out there most people don't even know independent pharmacies exist but it is worth seeking out Apthorp. There's just no good reason to goto a chain when you have Apthorp in the neighborhood; They even deliver to your house or work for no extra cost locally (or a small fee if you need to send via FedEx). If you have any questions the pharmacists are knowledgeable. They also respond quickly by SMS/text message, which I greatly appreciate. I've been going here since at least 2017 and the service has always been top notch (which is rare, especially in NYC, to get such consistently good service). Thank you, from the bottom of my diseased heart; and Roland, I hope you value Bill as much as I do! :) read more

PSA: YOU CAN GET YOUR VACCINES HERE!!!!!!! I am so grateful to Apthorp pharmacy for providing me with both my first and second COVID-19 vaccines. The problem is that they aren't easy to find online to book appointments so they asked me to spread the word to my friends because they're getting in a new shipment of vaccines from the CDC next week. While I was waiting to receive my vaccine, receiving the vaccine and waiting 15 minutes after to make sure everything was sitting right, the staff were so friendly and helpful when it came to the injection, next steps, and what they required for the first and second meetings. When you book your appointment with Apthorp to receive your COVID-19 vaccine make sure that you thoroughly read and follow the instructions on each of the emails they send. Also while you're there make sure to check out the things they sell because they have some pretty great products on the shelves. STAY SAFE, SOCIAL DISTANCE, AND APPLY TO GET YOUR VACCINE! read more

Apthorp Pharmacy - Cosmetics & Beauty Supply Near Me - New York, New York

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They're the best, because the staff is so caring and responsive. I adore the people in the front (so kind and pleasant!) as well as the pharmacists. They've been so patient with me asking questions, whether I'm there or am calling with a question. Best pharmacy staff ever. Truly caring. read more

The best. A local pharmacy that cares about its patients/customers and takes their medical needs seriously. Hate to bring up another business, but after dealing with the local CVS and the fact that they never had insulin in stock and didn't really care much about getting it in the store speedily, it's been a relief to know that Apthorp cares enough to make sure that they have their clients' medicine for them/us. On top of the great customer service and care, they also have amazing products like Clarins and Mason Pearson on hand. Wonderful neighborhood business. read more

Worst pharmacy ever. I witnessed the pharmacist yell at a senior citizen woman and belittle her because she was asking about the status of her script. She was agitated and rather than console her he yelled at her. Next straw was they informed us they no longer were going to stock a drug that is fairly common. And finally our Dr left a couple of messages to fill a prescription and they claimed it wasn't on their answering service. Guess they don't really care. read more

Above and beyond. I was going here for fertility drugs. When I called them frantic because I was missing an important shot, they kept the shop open 10 minutes longer for me. This is not policy so don't hold them to that but this staff will go ABOVE AND BEYOND to help their patients. 10/10. read more

Would go back to them in a second! Fully recommend going with them as your pharmacy if you are going through egg freezing or IVF. The pharmacist Bill was kind enough to refund me any medications at the end of my cycle that was still sealed! Saving me around $900. :) This process is so expensive and stressful. Thankful to have gone with a pharmacy that was there to make the process as easy and budget friendly as possible. read more

Apthorp Pharmacy is an NYC gem! Even if you do not live on the UWS this feels like a local pharmacy and they easily service the entire city - and further with their option for overnight shipping via FedEx. I have been in touch with Apthorp regularly lately - in person and over the phone - and highly recommend them. Their Pharmacists and team members are patient, knowledgeable and kind. At one point, I probably called Apthorp 5 or 6 times in one day. One of their pharmacists, Jordan, was particularly wonderful to work with. He answered all of my questions, made sure I had everything I needed and even rushed to have an item delivered to me downtown (in just 30 minutes) when I realized I was missing it. And, Jordan shared the pharmacy department's direct line in case I had any other questions. Nicole has also been great to work with and even called to confirm I had everything I needed ahead of a recent snowstorm. The Apthorp team makes it clear that they are available via phone, text, email - and even have pharmacists on call after business hours. I also appreciated that they called me when something was not covered by my insurance (which I knew) before they ran my card. Apthorp feels like a small, local pharmacy in the midst of a big city - in the best way. They are also offering the COVID vaccine and I was touched by how personal and thoughtful the team was to people coming in for their shots when I was there in person recently. Apthorp is a excellent option and I look forward to filling future prescriptions with them! read more

OMG!!! I !!!!!!! My medical representative talked to someone in the prescription area and he told her my script was $160.00.....I was upset because the month before, I paid just $80.00 elsewhere.....When I picked up my meds, they charged me $187.00!!!!!!!! Well, how about GoodRx cost is $64.14 if I woulda gone to CVS... I was only trying to support a local retail store....... There used to be a dry cleaner I always used, also called 'Apthorp'....about 15 years ago, I brought a jacket there to be cleaned.....They charged me SIXTY DOLLARS. for the dry cleaning! When I freaked out and asked them why so much, the gal there said "IT'S A PRADA JACKET!!!"........I never used that place ever again. I will not ever again go to the Apthorp drug store again....... read more

I absolutely love this pharmacy and cannot praise them highly enough. The staff here go above and beyond for their clientele on both a personal and medical levels. I have watched, on multiple occasions, them speak gently and calmly to older people about delivery and/or paying later. I have personally experienced the outstanding nature of the staff, including when an employee waited for me *in the rain* outside of the pharmacy to give me a prescription when, due to a train delay, I emailed the pharmacy as I knew I would be arriving between closing time and 5 minutes afterwards. The employee, Ted, texted me from his personal cell phone and then waited for me. I never would have imagined such kindness happening! Thanks, Ted! read more

Such a helpful friendly and professional pharmacy. Honestly If my insurance didn't force me to use CVS I'd come here more often for prescriptions. The pharmacist is knowledgeable. It's clean. Great communication. They text w you. Get someone on the phone quickly. And never a long hold time. Small shop but that's just a bonus. Shop here and support your local pharmacy. read more

The owner, Russell, really helped me out when I had a problem with billing. Thank-you Apthorp Pharmacy and thank you Russell.

This pharmacy is one of the worst. Every time I go in here I'm reminded how awful they are. I have used them because they are close to where I live. But I am overcharged for nearly every prescription I get. I use another pharmacy in the City regularly because they are so much better to deal with, but if I need something filled quickly I will use this one. And when I go to compare what I paid here to what I might have paid elsewhere, I find I was overcharged. And somehow the insurances that are accepted elsewhere are not here. If you have any other options, use another pharmacy. read more

Life is about change. So....the phone calls have stopped. They do not call anymore to say that a prescription is filled. Instead they text you. They give you one option to type REFILL if you want a refill (and this only if a refill is offered for that medication). There is no option to let them know when you can pick up the prescription. After 10 days they automatically cancel it. I don't care for this system. I like the old way, but things change and sometimes one has to accept the change in order to flow. I find it a bit inconvenient, but I will adjust. They are very good about filling prescriptions in a timely manner, but I find their newer staff less friendly. read more

I want to first start off by saying that the entire staff at Apthorp pharmacy are wonderful, efficient, and friendly, but this review is specifically for the pharmacist, Jordan. My husband and I were going through some fertility treatments that were beyond stressful and Jordan was a source of calm and joy and took so much stress away from the entire process. He never ever made me feel rushed, he was patient and so helpful, and literally went above and beyond for us - it was like talking to a friend. Obviously we have all experienced a very difficult time over the last year and a half, but our healthcare workers are honestly angels that are facing the front lines every day, and continue to show love, care, and support for all of us. Jordan is one of those angels who took away so much stress and worry that a simple review doesn't do justice for him. He is truly special, and I would encourage everyone I know and those I don't to go to Apthorp for any of your prescription needs as they will get it done right and make you feel so secure. Thank you, Jordan - you made a difference to our experience for the better and we will never forget it! You are the best!!! read more

5 stars truly isn't enough to give the Apthorp Pharmacy. In an incredibly urgent time of need with a very short window of time to make it happen, Jordan -- the wonderful pharmacist at Apthorp, stayed opened to wait for my medication to be picked up. I can't thank him and the rest of the team at Apthorp enough. I would recommend using this pharmacy for any and all of your drug store needs. You will not have a better experience anywhere else! read more

Honestly it doesn't matter where you get your scrips if you have insurance. I chose Apthorp because it was close. They did a good job on my orders, except it sometimes takes a long, long time (compared to CVS) to get something filled, especially when they are busy. My doc called in something, and 3 hours later it still wasn't ready. What the hell...put...pills...in...the...bottle. Done. On the bright side, when you have to wait there like a tool, you can browse all the imported, high end soaps, fragrances and bath salts and pretend you are a fancy English aristocrat from 1829. That part is really sensational. I should also point out that they offer a very reliable delivery service which is quite handy if you don't need your stuff right away. And they also offered me access to a discount plan which I had no idea existed prior to using them. Customer service was pretty solid in fact. All in all, a good experience. read more

This locally owned pharmacy is a dream, an answer to the nightmare of the corporate drug chains with horrible and uncaring service. Apthorp answers the phone quickly, has people who can solve your problem and answer questions, provides what you need (if they don't have it, they will get it.) and respond to unusual circumstances and proglems. Supporting a local business is its own reward, but their caring and attention go way beyond that. If you can, please do your prescription and any other business there that you can. read more

Fantastic self pay pricing for fertility medications, same day delivery, and quick customer service. Wish they could store my Credit Card info, but won't knock em for that. If you need fertility meds in the NYC Metro area this is THE place to go! read more

Apthorp Pharmacy's moved a few blocks south from its former location. And, it's added some very helpful people. One is Carlos Raposo. Each time I shop at the pharmacy, Carlos has been consistently friendly, helpful and very generous with his time. With people like Carlos on board, Apthorp Pharmacy's move has been a welcome improvement!! Kathleen M. read more

Great service, knowledgeable pharmacist. Highly recommended. Kind of place that can be hard to find.

Apthorp pharmacy went above and beyond to help me fill an extremely last minute prescription that I needed that day. After Duane Reade wouldn't even answer their phone for over an hour, the Apthorp pharmacist not only picked up the phone right away, but helped rush the prescription and even stayed late to make sure I got it on time. This is the difference between real customer service and just being a number - thank you Apthorp!!! read more

Excellent customer service - kind, understanding and patient. Prices for my specialty medication were much more reasonable from this pharmacy than the larger brands - and they deliver if you are in the city! Highly, highly recommend! read more

I've been living in NYC and going to the Apthorp Pharmacy since 1975. I can't begin to say how enormously grateful I am to this extraordinary institution. It's really impossible to express the care they give and consideration they have for their clients. I have been blessed to have a family here on the Upper West Side -- two now grown sons and my wife -- and the people here have taken such extraordinary care of us all, in good times and in bad, for nearly thirty years. I have such deep respect and affection for the people in the front, above all the truly amazing Carlos and Rohan, who have always gone so far over and above anything one could possibly hope to receive by way of care and concern, and always with such deep kindness and good humor. And so has everyone here -- Teddy and all their other lovely colleagues. Behind it all, the observant and deeply kind pharmacists have always kept careful watch over their patrons, in ways I will never fully be able to thank. All I can say is this is the best pharmacy in the city. And therefore I assume in the world. read more

I had an issue with a prescription order. Some large pharmacies would tell you "you're on your own" but the folks at this pharmacy worked out the issue with zero hassle. Jordan is very kind and dealt with my issue and Jasmine did a great job explaining the breakdown and cost. I wish I'd known about them sooner. read more

My grandparents have been Apthorp customers for decades. They are now in their 90s and were fortunate to get both doses of the COVID vaccine at Apthorp. The pharmacy staff could not have been more warm and accommodating when providing the vaccine. My grandparents have limited mobility, and when we went for their second shot, there was tons of snow and ice making it difficult for them to get out of the car and get into the store. The pharmacist saved the day and came out to the car to administer the shots to my grandparents! It was a godsend for which we are eternally grateful. Apthorp is the rare example of an old fashioned local business that puts its customers first with great hospitality and care. read more

A pleasure to work with! I needed some bioron homeopathic medicine for my daughter and they were able to order everything I needed, and have it delivered as soon as it arrived. read more

Ridiculously overpriced. A compounded prescription was four times the price obtained elsewhere. Avoid.

Very helpful staff. Fast turn around for prescriptions. Love that they text about prescriptions. Pleasant environment. Good delivery service. Great local pharmacy read more

Stay away unless you like being put on hold forever. Have them mess up an overnight delivery for emergency medicine and then not bother to apologise. The worst read more

This pharmacy is fantastic. I am lucky to live near enough for me to get there or have delivery. The pharmacist is SMART and kind and everyone there is a pleasure to come in contact with. It's easy as can be to get a flu shot there, with actually a pharmacist that gives a "painless" injection. The other items they stock are terrific and well selected. The customer service goes beyond. They order things for you, they get in touch with docs for refills successfully. They are the reason that people should support small, independent businesses, as opposed to chain stores that hardly care as much. read more

After driving into NYC from CT for an appointment, I called this pharmacy from my doctor's office to check if they had a compound medication in stock. After being told "yes" they could fill my prescription, I stopped in and delivered the handwritten script. I was told the medication would take 30 minutes to prepare so I waited outside in my vehicle for a call back. After 45 minutes and no call, I called the pharmacy for an update and was told the meds would take an additional hour and a half to fill. What a joke! I had to leave the city well before that time so I was unable to obtain my medication - the service, transparency and communication by the staff was extremely disorganized and underwhelming to say the least. Irresponsible and not worth the wait! read more

Terrible service. I call to see if my prescription was ready. They said it was. I made a special trip to pick it up and it was not ready. I couldn't wait, so now have to make another special trip to pick it up. Don't believe anything they tell you. And prepare to wait over half an hour to pick up a prescription. Choose somewhere else if you want service. read more

Went for a flu shot , at 530, was told only between 9-5, see sign below, would love to give the local indie business, but I don't read minds. Off to a chain. read more

Apthorp Pharmacy - Apthorp door sign - Cosmetics & Beauty Supply Near Me - New York, New York

This is hands down the best pharmacy I have ever used. I have been ordering time sensitive medication and they have been so helpful and nice throughout the process. Last night when I was about to take my medication I realized I was short one vial (my fault for not checking earlier) and they actually got the extra vial delivered to me all the way downtown within an hour. And it was late! I can't say enough wonderful things about this pharmacy. They are professional, courteous and go above and beyond. Thank you Apthorp! read more

Where do we begin? Apthorp is hands down the best, most thoughtful pharmacy team in the city. This team, Jordan and Kesha specifically, went above and beyond for my husband and I when we forgot syringes for fertility meds on our way back into the city. Jordan offered to stay late in order for us to pick up our time-sensitive medication we needed that night - even texting us throughout the ride to make sure we were able to contact the pharmacy when their phone lines turned off after hours. The team here truly cares and has the most patient and understanding pharmacists you can find! read more

My wife has used Apthorp several times and they have always gone above and beyond to help explain to her the medicine she needs and ensure it gets to our place when she needs it. One evening when we realized she needed her medicine after the delivery deadline Michelle went out of her way to drop it off on our way home. It was completely unnecessary but extremely thoughtful. Highly recommend this place. read more

Unbelievably good service and support. The pharmacist called me directly, explaining the nuances of my prescription, and then had the medication delivered directly to my door. Furthermore, they were excellent at dealing with my insurance company, ensuring the medication was properly covered. HIGHLY RECOMMEND read more