Our first mistake was not reading the reviews. A simple girl's night out turned into a nightmare.
Parking:
The signage directs you to the front of the hotel, where a sign reads "Valet - Coming Soon." With no self-parking visible, you're forced to follow the road behind the building into a paid lot. Parking is free for the first 2 hours, which would later prove to be an issue. Inside, the hotel aesthetic is bright and clean, and we were promptly greeted and seated, however, this was the last positive moment regarding service.
Service:
Our server, Sierra, set the tone quickly. Despite the restaurant not being busy and appearing well-staffed, it took an unusually long time just to take our drink orders. When we asked for white zinfandel, we received a rude response: "We only have the drinks on the menu." Ironically, my friend then asked for a margarita, which was not on the menu, and the bartender somehow managed to make it. Consistency and professionalism were clearly missing.
Throughout the experience, attention to service level was non-existent. Sierra couldn't keep track of who ordered what, and delays continued for everything: taking orders, delivering takeout containers, splitting checks, and even getting water refills (which never arrived). At this point, we were joking that the server must get a kickback for delaying guests long enough to exceed the free parking window.
Check-Out Chaos:
At checkout, mass confusion set in. Sierra painstakingly recorded who ordered what, yet our checks still came out wrong. To avoid further delays, we privately sorted the difference within our group. When the signed receipts and cards were returned, we asked about parking validation--only to learn parking is just free for 2 hours, no validation provided. We rushed out, only to hit 2 hours and 1 minute, triggering a parking fee.
As if that wasn't enough, one of our party members went back to leave a tip, only to be told we never paid. Sierra accused us of taking both copies of the receipt, despite never providing two in the first place. When we quickly returned to reconcile the confusion and were met with shifting stories: first we didn't owe anything, then she thought we were hotel guests, then finally that we took both receipts. The insult was unnecessary, disrespectful, and completely out of line.
Final Thoughts:
Great food, however server was rude, disorganized, and accusatory. If you go, pack patience and maybe a stopwatch for parking. read more