I've had Jesus come diagnose and repair multiple issues that have come up. He recharged our AC, he…read morefixed our water pump connected to the AC, he helped us with our washing machine and most recently fixed our furnace. He's been a lifesaver and is very good at what he does. He's always on time and gets the job done quick while being professional. Would recommend to anyone in need. A+++

Once again, Jesus with JAS has provided us with excellent customer service. He provided us with an…read moreoutstanding deal on a new gas range. Always great communication. Always on time. Always knowledgeable, professional, courteous, fair, and very affordable. We recommend JAS for all of your appliance servicing and needs.

Not their fault. My refrigerator was making noise. I had heard that Capital City Appliance was a…read moregood company. However, they are booked up 2 or 3 months in advance. They told me that the coils in my refrigerator may just need cleaning. So, I pulled my frig out, took the back cover off and proceded to clean the very dirty coils and fan. The frig is running quietly and efficient again! No need for a new refrigerator!! Thank you!!

I recently had Capital City repair an element in my stove. For some reason the part malfunctioned…read moreagain. Even though it was beyond the warranty they sent someone out to replace the part and check the wiring......at no charge! I call that standing by their work and generously going the extra mile. As an older adult I appreciate that very much.

Our fridge stopped working and we called many appliances repair services in town. Bogard appliance…read morerepair was our choice and will be for any future repair needs we have. They proved to be honest and trustworthy not trying to talk me into unnecessary services. They provided high quality service at a reasonable price. Outstanding customer service, I am very impressed with this company and will recommend them to anyone who needs appliance repair services.

Contacted them for a repair for my dryer. Provided me an accurate quote. Excellent communication,…read morearrived on time and did an excellent job. Explained all the repairs they completed and explained the parts and labor warranty. AAA+++

David is the BEST. Came out and fixed our dishwasher ( which was inoperable due to our own fault),…read morenever made us feel stupid, was professional and capable and honest and nice. I've been handing out his business cards like candy and absolutely recommend!

Don't get me wrong - David was friendly personable and presented himself well. But now that he came…read moreout to 'fix' our problem - it's subsequently gotten worse. Throws a completely different error code. And the price to fix it now is 'more than a new washer' because 'we only use one source'. So thank you for taking $120 for a problem to be worse than what I started with.

I honestly don't even know where to begin with how terrible this entire process has been and how…read moreincompetent the sales staff is. I ordered a professional range 2 months ago, and today was the fourth delivery attempt--which I ultimately declined and requested a refund. Four separate delivery days where I planned my day around and cancelled plans because of delivery. It takes A LOT for me to write a bad review. I am absolutely baffled by the level of incompetence from the sales team at Kelly's. I would never recommend buying from them. If your appliance arrives in perfect condition, consider yourself lucky--you do not want to deal with this company if anything goes wrong. I still have not received a single unprompted phone call. Delivery Attempt #1: The stove arrived and when the protective tape was pulled off, it left residue everywhere and the stainless steel looked damaged. I declined delivery. Frustrating but understand it's no one's fault. However, one of the delivery people and our sales person implied that we should just give it a little elbow grease ourselves. We paid several thousand dollars for a new stove, I think that is unreasonable to tell a customer to do that. It was taken back to the store, where the sales staff supposedly "cleaned" it. No call from our salesperson to schedule new delivery. Delivery Attempt #2: The following week, they attempted delivery again. It still wasn't in acceptable condition, so I declined it again. Our sales person was not friendly and acted like we were being unreasonable. I ordered a brand new stove so I think it's pretty reasonable to want in perfect condition upon arrival. So they then ordered a completely new stove. Again, no one called me about a timeline or delivery. Delivery Attempt #3: My delivery window was 11:45-3:45, but they didn't show up until 6:30 PM. I received zero communication--I had to call repeatedly just to get updates on arrival time. I have a toddler and a stove I couldn't use because they kept saying they were arriving any minute. The new stove arrived with the exact same tape issue. Frustrated, I begrudgingly allowed them to bring the stove inside with the promise that a cleaning crew would come the next week-- still not convinced that they would be able to get it cleaned, but so frustrated that I had been sitting at home for hours waiting and wanted to just get it done. The installers pulled out my old stove, brought the new one in, and after working through dinnertime, bathtime, and bedtime for my toddler, they informed me at 8:30 PM that they couldn't install it because they didn't have the correct fittings. This was the first time anyone mentioned a professional installer. Again, communication has been nonexistent the entire time aside from automated delivery confirmations. Since I couldn't be without a stove with a toddler, they had to bring back my old stove and reinstall. They left our home at 9:00 PM--from a window that was supposed to end at 3:45 PM. After going back and forth with the manager, we finally arranged a professional delivery team for the following week. Delivery Attempt #4 (Today): Yet again, the stove arrived in unacceptable condition despite attempts to clean it. The installer tried to clean it and even he agreed the stainless steel looked permanently damaged. At this point, I requested a full refund. Throughout this entire ordeal, not once did anyone from Kelly's reach out to us--no updates, no apologies, no communication at all. They issued a refund but still no call. Every single time, we had to call them. I wasted four days sitting waiting for this range, clearing out a path for delivery and canceling plans. The only positive part of this experience was the delivery crews themselves. They were polite and did the best they could with the situation they were given. Jose, Chris L, Lander and Chris H were awesome and understanding of our frustrations. The professional installer that came today (I believe his name was Gary) was also very professional and friendly.

I recently purchased several Bosch appliances from Kelly's Appliance Center in Salem, including a…read morerefrigerator, dishwasher, stove, and microwave. After receiving a call that all of my appliances were ready for pickup at their warehouse, my husband went to collect them--only to find that the stove I had purchased had been sold to someone else by one of Kelly's sales associates. We were told we would have to wait for a replacement stove to be delivered. As a cottage baker, a reliable stove is essential to my business. Unfortunately, the replacement stove did not cook my products correctly. When I contacted Kelly's to report the issue, they were dismissive of my concern and I was told that their return policy only covers a five-day window--essentially leaving me with no recourse. Three weeks later, a new control panel was installed on the stove, but there's no guarantee this will resolve the issue. I can't shake the suspicion that I was given a returned or defective unit from the beginning. Sadly, this experience has completely eroded my trust in Kelly's Appliance Center. As well as the quality and reliability of Bosch stoves. I chose Kelly's because I believed they would offer superior service and support, but unfortunately, my experience has proven otherwise. I would not choose to do business with them again.

JL Appliances customer service is compassionate and genuine. I had an old refrigerator go out,…read morereceived a defective replacement, and JL Appliances were quick to deliver a new one; and showed empathy for the defective appliance and just delivered a couple of gift cards so I could replace my lost groceries! I'm in tears, thank you JL Appliance!

We purchased a washer from them and i started making noise so the repair person came out and put a…read morenew part in but the part didn't work. The part had taken 3 weeks to come in so the guy asked if we wanted a loaner and we said yes. He called JL's appliance to see if they would give us a loaner and pick ours up for repair and they agreed. Nobody said anything about a delivery charge but when the washer was fix (or so they say) they expect us (we're in our 60's) to load up their washer, take it to them and get our washer. If a delivery fee was mentioned up front we wouldn't have gotten the loaner. My husband tried tallking to the owner but she was rude and told him they just bought the busiuness and that gas was expensive. I wouldnt' ever buy anything from this compnay again.

Haven't had a need for his services lately but when I did he was the best…read more He can repair most any appliance, and sell you a replacement if needed.

Affordable and honest. Always reaching out to Larry with any concerns or purchases in the future.read more

I needed a freezer for my garage so I went to FB marketplace and found one. The seller said he'd…read moredeliver it. As it turned out, it was Jaime from Salem Appliance Service and Repair. As a used freezer, he gave me a 30 day guarantee. Well, after about 2 months, the freezer still worked but wasn't freezing things hard, like ice cream, and was collecting a lot of frost, more than normal. So I called Jaime and explained what was going on and needed a different freezer. He didn't have another one so he told me to look online and find one and he'd go pick it up for me at no charge, but I had to pay for the freezer. No problem, I knew the one I got from Jaime was over the guarantee time. After I received the new one, which the seller delivered so Jaime didn't have to go get it, I called Jaime to come and get the old one so I didn't have to pay someone to haul it away. Jaime came to get it and, can you believe it, he offered my money back. I only took 1/2 but damn, that's customer service. Thank you Jaime, you run your business like you're selling to friends or family. I really appreciate how you operate.

We purchased a home that included a high-end refrigerator. Very technologically advanced. Shortly…read moreafter we moved in, it stopped working. We called Salem Appliance Repair and a technician came out, looked it over, unplugged it, waited a bit, and plugged it back in. Said to call them back if that did not solve the problem. That was ALL he did. Unplug it and plug it back in. They could have told me to try that over the phone. Charged me $75 for five minutes. Absolutely ridiculous.

Shout out to Tim P for excellent customer service. He loaded things on the cart and pushed it to…read morecheck and even loaded in our van! Great guy! You need more employees like him!

I went in on Monday to pick up some basic items. Just need help locating them when a very rude…read moreemployee named Aaron attempted to "help". He said what I was interested in purchasing was all incorrect and his body odor was...disgusting to say the least. Breath that could kill plants. Not only bad service but bad hygiene.

Austin of the Bend Best Buy Geek squad did a great job of setting up an entertainment center in our…read morecondo. Explained everything and was professional and patient.

It was less hassle buying something but once that part was over it was nothing but hassle!…read more let's start with the information on order: tracking number no good!! BestBuy's own order number no good! Try to get real person to talk to you about these discrepancy's absolutely impossible!! I wanted to check and make sure that what I ordered was the correct part and that was impossible too!!! will not do business with this company again!!!!