Austin of the Bend Best Buy Geek squad did a great job of setting up an entertainment center in our condo. Explained everything and was professional and patient. read more

It was less hassle buying something but once that part was over it was nothing but hassle! let's start with the information on order: tracking number no good!! BestBuy's own order number no good! Try to get real person to talk to you about these discrepancy's absolutely impossible!! I wanted to check and make sure that what I ordered was the correct part and that was impossible too!!! will not do business with this company again!!!! read more

Bunch of fucken idiots who work their and aren't trained correctly to know a return policy and a manager who doesn't know how to train its employees the return policies and exchanges and a worker who doesn't understand " if we open this can we return it " ? They will say anything to make a sale as someone in the customer service industry this store is shit I also reported them to higher ups and better business bureau for not knowing their shit . read more

The Geek tech service at Bestbuy Salem has the worst aptitude but the clever way of avoiding responsibility and handling Apple service process. So glad these people are not in Healthcare service, but seeing a generation of young people with poor capability and bad ethics is what you get in Salem Bestbuy. read more

Best Buy is terrible. They are holding up in-store pickup of an online computer purchase that my credit card company has already processed (after getting in touch with me to confirm), while BB waits to verify the validity of the sale? Shit's literally insane. There is zero reason to be suspicious of me, no red flags in my history And I could have walked into the store and bought it off the shelf...just wanted to be sure the computer would be there so I ordered it online through their website Unless this is resolved first thing in the AM, I'll just buy directly from Apple and pay a little more Customer experience could not be worse They'll lose a sale by being incompetent Next day addendum: I've used the chat feature as well as spent a long time on the phone speaking with two different people. All I get is, "the system needs to review your purchase before the sale can be processed." It's incredibly insulting, and inconvenient I still don't understand what their reasoning is here. Like, what's the point? Why would they insult an established customer like this? I've called and asked, "What is the purpose of this?" and have not received an answer other than, "the system blah blah blah" Final update: I cancelled the laptop order and will buy from Apple for $100 more. This was insanity. I'm an established BB customer with the same contact info they've had on file for over twenty years. I called Citi and they approved the transaction yesterday. Made multiple calls to BB and kept being told some hogwash about system guidelines and such, and that approving permission to turn the laptop over to me, in person, could take 48 hours. To approve a purchase that I am going to pick up in person? And that I could have walked in and bought off the shelf? Mind boggling. F BB. I'll never buy from them ever again. Who wants the insult and aggravation? As an American senior citizen, I expect better. Better being respectful, courteous, and timely service. Not disrespectful, discourteous, and delayed service. They owe me an apology, but I'll never get one. They won't even notice. And if they do notice, they won't care. But, they won't even notice, which is the problem. No heart. No soul. Conclusion: I bought the laptop from Apple and the difference was like night and day. Best Buy was incompetent and indifferent, while Apple put on a Master Class on how to be efficient and how to treat a customer. I'm so glad I bought from Apple. read more

I ordered a PS5 and some accessories last weekend. All but one item were able to be picked up at the store "within an hour" but the order was not actually available until the next day because they decided to sit on the order overnight and not fulfil it. The item shipped to me was stolen off my porch within minutes of its arrival. I called them about it and they offered right away to have me to pick up a replacement at the store no cost to me. Not ideal but Ill take it. Today I get an email saying they are renegging it because "their investigation is complete" I may be disputing the entire charge on my creditcard and NEVER shopping there again. read more

Best Buy - Police report filed for stolen package - Appliances & Repair Near Me - Salem, Oregon

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I use earbuds daily for work and personal use. I bought a pair of JBL buds in August. After using them about a money they started shorting out, not holding a battery charge, and after charging all night one ear bud would only show 30% charged while the other showed 100% charged. I contacted Best Buy customer service and they refused to stand behind what they sell, instead pushing me off on JBL. JBL told me to check out a FAQ to check the connectors for debris or earwax (so this must happen a lot which tells me it's a bad design or production flaw). Regardless, didn't fix it. They told me I'll have to go ship it back to them, they will hold on to it for 4 days, then send me a replacement. I use earbuds daily and waiting a week or two for a replacement doesn't work for me. The cheap Chinese earbuds I've been getting off Amazon have worked better, for longer, were less expensive, and I didn't have to waste my time screwing around with ineffective customer service. I'm not sure what benefit Best Buy is, after 30 days they just shuffle responsibility directly to the manufacturer. What's the use of having a brick and mortar store? They don't even act as a middle man. Not happy with this product, JBL, or Best Buy. It's a lose/lose all around and I'm shopping elsewhere in the future. read more

Knowing nothing about their business. There is a rude sales "Edvin" and his manager "Ty" who aren't trained for anything about whatever their customer want to do in the shop. For shoping here, they don't want to provide any assistance and even refuse to borrow scissors to open the package. For trade in and return, they behave pretty picky and they are trying to ask everything to whoever is hiding behind their mic. read more

Nobody. Nobody is in this photo. Nobody to help purchase an appliance. How to get help? Scan a code. Scan the code, no one comes. Appliance guy has left for the night. Ffs. read more

Friendly staff although not enough people roaming to help. We only had to wait a few minutes.

I have had problems with them fulfilling my orders on several occasions, but they are marginally closer than the one in Tualatin, so I thought I'd give them another chance. Wrong item and now I have to drive 45 minutes (each way) to return it. Never again. Go to the Tualatin store. They are much nicer. read more

Bought a new washer and dryer here. I was told if price went down In 90 days they would refund the difference thru a program they sold me. When the price dropped and I should have received a refund they told me they could not refund the money. I even paid cash for them and got totally screwed. I would highly recommend you buy all your appliances elsewhere to avoid getting scammed! read more

Rude management, don't bother shopping here.. low stock and customer service The mustache manager is basically useless read more

We took my son's computer to the Geek Squad to see if the battery needed to be replaced and was told it would be $50 for them to look at it. All the technician did was turn the computer on and off a couple of times, no testing or running any diagnostics. Then the guy said we needed to GO ONLINE and buy a battery (as if we know what to buy) then come back and for ANOTHER $40 they would install it for us. We decided to take the computer to a local repair shop and the problem wasn't the battery at all. Geek Squad would have wasted nearly $200 of our money and we would still have had a nonfunctional computer. That's the last time I go to Geek Squad! read more

We went to this location to purchase 2 laptops. We did our research and found the ones online that we wanted so we went to purchase them. Got there waited for ever to be helped by someone. Asked the young girl about the laptops and she immediately had an attitude and kept trying to sell us different laptops stating the ones we wanted weren't good ones. She treated us like we were stupid and kept asking what the laptops would be used for. She did not get out the laptops we wanted so we left . Congrats Best Buy you lost out on a few 1000 bucks. read more

Geek Squad at Best Buy Salem honored my 3rd party warranty without any trouble, and even saved me a round trip with the device's manufacturer by RMAing on my behalf. The technician spoke to my level and my interests, and trusted when I described the troubleshooting steps I've already taken, rather than making me repeat them. The technician's name was Bert, and I highly recommend working with him. read more

Sales guy Chandler-was great. Purchased 3 large appliances. Soonest delivery was 2 weeks out which is today. From starting with a 12 hour window it was narrowed down to a 4 hour window. During the 2 weeks, I received several emails for me to get my prepping done by removing the old appliances and checking pathways. Done, appliances are out and were donated to another family. Now they say roads are bad and it will be another week before delivery. Roads are clear and attached is the odot cams. The crappy delivery company that BB uses directly reflects on them. read more

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My Samsung tv had dark spots across the top after a year (just past the warranty expiration), but it wasn't a priority, so I learned to live with it. That is until recently when it started glitching and the volume would come and go. I went online & started shopping and saw a 'like new' Visio on Facebook marketplace that seemed to be a steal before I decided to check the comps. I saw that Best Buy had a Toshiba - 50" Class - LED - 2160p - Smart - 4K UHD TV with HDR - Fire TV Edition on sale for $100 off at $279.99 with a free Amazon Echo dot ($49.99). I noticed they had an 'Open box' in excellent condition for $262.99 and went to the store to make sure it lived up to the 4.7 star online reviews before deciding to purchase. I had a mediocre experience with the first salesperson who demo'd it for me, as he didn't seem very knowledgeable and said it wasn't available. I went to leave and saw that, in fact, it showed 1 was available at the store. When I went back in, I approached someone to buy it and was told it wasn't there and that their system sometimes took several hours to update. Long story short, they lost a sale and my business. Technology is much too advanced for computer systems to misrepresent inventory to customers willing to drive in to the store. Yes, I got a new television elsewhere. read more

Best Buy - Appliances & Repair Near Me - Salem, Oregon

It was easy to park and get what I needed. Store has a nice parking and nice place. I was looking for old fashioned cabled keyboard and mice. read more

Normally I wouldn't leave a good review for Best Buy, but I was very impressed by the professionalism of Dawn at this Best Buy. They were fast, respectful, helpful, polite, and seemed to actually care about the customer service experience for once; which is still important to us old timers. Thanks you Dawn! read more

Due to terrible service, lukewarm prices, and lackluster inventory, I've become quite accustomed to mediocre Best Buys almost everywhere. Yet in terms of shoddy locations, I can safely say this is not one of them. The customer service is rock solid and as a result, so is this 3 star rating. Just like any location, it's quite big. Even pre-pandemic, the people traffic was only significant during holiday shopping times and big sales. I never have to worry about bumping into too many people and parking is a breeze. I think the associates here are either well trained, nice people, or simply all of the above. Phones are answered quickly, they're helpful to find items for folks and seem fairy knowledge for common electronics / appliances. I've not faced much lip when attempting to return a new item and they've been quite helpful with helping me find warranty information. I really thought it was a fluke, but like most things in life, I was probably just really lucky. read more

Just straight up dumb. My pc wasn't working right so I brought it to geek squad it took a week to be able to make an appointment to actually drop it off. At first when describing my problems the dude asking me was spaced out not paying attention. And all he did was tell me to buy a $140 subscription and then take it in the back. Another week goes by and they say my pc is ready. And guess what it wasn't. So I took it to another place i recommend just going somewhere else read more

The 2 staff members seemed annoyed that I wanted to buy a phone. The fat guy with a beard was incredibly rude. He should not be working around customers. I left without buying a phone cause the fat guy was just awful. read more

Best Buy takes zero responsibility for products not getting delivered. They say to "contact the carrier" or "contact the police". I have two photos attached, one from September of 2021 where the items were never delivered from OnTrac, and BB said it's not their problem. 5-months later, still nothing. The other is a laptop and they had someone deliver it in a dirty car and the proof of delivery is a photo of the floor mat inside of his car. BestBuy said to "call the police and file a report, not our problem". Who is delivering at Best Buy? A Stock Boy? Do they go out to see who is hanging around in the parking lot and say "Hey, do you want to deliver a laptop for us, here's $10 bucks!" I am done with Best Buy, will never shop here again. I have Gold Status and used my points and shopped here a lot. Something has really changed and based on the 2-star total review here on Yelp, it's time for new management or ownership. Warning to everyone, based on the other reviews, it's not safe to order online or in-store. If you have a problem with a purchase, you're 100% on your own. read more

Best Buy - Never delivered and BB said not their problem, call the carrier. - Appliances & Repair Near Me - Salem, Oregon

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It's impossible it seems to talk to someone at this local Best Buy. If I wanted to speak to someone in Columbia that does NOT speak English, I would call Columbia myself. Not matter how many times I call I get routed through a CS person in Columbia. your Customer Service Sucks Best Buy. And no I don't care to drive to the store to ask a ? And the NON English speaking Maria person in Columbia has NO Clue. When I can't access the internet, DON'T ask me to go to your website. What don't you get about the fact that I CANNOT access the internet. You guys suck. I won't be back to buy from from Best Buy. read more

was sent to best buy from HP for warranty work. the computer is 2 weeks old and didn't work. the only authorized repair shop is 1 hr away. i went in and was directed to the geek squad area. there the employee asked if he could help. i told him what was wrong and he told me i had to make an appointment. i said i was just dropping it off, he said i need and appointment to do that and the next appointment is at 720 pm. mind you it is 1130 in the morning, i told him i live an hour away and he says do you want an appointment for another day. i told him we could have checked the computer in in the time we have been talking, wind you no one else in in this area to do any computer appointments. what a waste of time, that is not customer service that is the run around. i will never buy anything from this company. read more

I had a deal to trade in a cell phone for this Best Buy and in the deal I would get a $300 bonus on my phone. You can actually look up the deal on their website right now but when I got to the store the associates did not know about the steel at all, and told me that my trade-in was invalid, even though I had confirmed online previously coming to the store, I had to drive 38 miles each way to get to the store only to find out that my deal didn't even exist. Apparently I have never received such terrible service in my life. And I even tried to return the item in the very end, and I couldn't do that because it had to take a day before I could return the item. 0/10 read more

I can no longer spend my time or hard earned money at Best Buy, especially this one in Salem. The more times I visit, the more times I am disappointed. Expect long checkout lines. I have never, ever seen all of the cash registers open at once. It's almost like the store management WANTS to fail. The DVDs, Blu-Rays, and Video Games are nearly always in disarray. Very hard to find what you want. I used to get great coupons for this store, but the items on sale are usually gone quickly. Nobody has ever "WOW"ed me with customer service there. There no longer seems to be an employee dress code, very unprofessional and hard to determine who works there and who doesn't. Basically waiting for this store to close. read more

Worst Return Policy ever! I live in S Salem and a friend helped me set up my tv/DVD player. She and I went shopping at Best Buy for tech items she thought we needed. This equipment added up. We found I didn't need $48 converter but since it's more than 15 days, it's 23 days, I can't return! It's so not worth it to shop at Best Buy! read more

Wow! Shout out to Zach Bridwell, what a pro, you should give the guy a raise. Sharing my delightful experience at Salem Best Buy's Pacific Sales appliance department: I am having a home built, and need *all* the appliances. After online research I decided to go to the Best Buy store in Salem because of the good selection (especially of LG appliances) reasonable prices/promos, and because I've had positive experiences with Best Buy appliances before. In addition to needing to choose between so many appliances, I also needed personal advice because I have ALS and accessibility of some appliances can be tricky. (I need some appliances that will be accessible for me from a wheelchair, and also work for my able-bodied daughter.) I needed someone to walk me through the features and pros and cons...and luckily I got the Yoda of appliances, hooray! Zach was amazing, extremely knowledgeable, and took his time helping us. He listened carefully to what we needed and wanted, making thoughtful and on-point suggestions and recommendations, while being sensitive to our price points and timelines. When done, he went further above and beyond by emailing me all the installation spec and dimension sheets I could give to my builder, and is working with me on how to plan purchases/installations to work with my timeline. I'm so very pleased! Thank you! read more

The staff including manager behind desk very unprofessional. We arrived 12/24/23 appx 11am, to exchange our warrantied headset only to find they didn't have another one in stock so before letting us repurchase the one we were exchanging, as since the return was done first in the form of a gift card, the manager was literally questioning us on how she could order one and why do we want to take our old one back? Seriously? So we need to tell her that we need the headset for gaming until another arrives? Unbelievable. And personal. She let us buy back the headset with a 2 week limit to return! ?? Now we are hoping another will be in stock within 2 weeks? What a mess. And what an inconvenience. We don't live in Salem.'There were other complications and strange personal comments involved. The "manager" did not act like a manager whatsoever. Very disappointed, will try Best Buy in Springfield after this. . We've been dealing with Best Buy since 2012 sad to see such poor quality managers as they are the only ones who can really help if need but she made things worse with how she handled this, her personal questions and comments, and overall non professional non customer service oriented. Appears as the job exists for her and not the other way around. read more

I would have give no stars, but not an option They shipped my printer to my old address in Seattle. Refused to to anything but sell me a new one. Customer service was a total waste of time. I spent parts of 3 days on their website, on the phone (was hung up on) and finally drove to another city to no avail. Finally spoke with a lovely gentleman Best Buy lost a customer forever. read more

Geek Squad to the rescue!!!! I thought the mantle over the fireplace in my new house was wide enough for my TV, but I was wrong. Called the Geek Squad and they not only were able to be here within 2 days, but they called the day before to see if they could come earlier in the day. They were so personable and friendly and were definitely experts, not leaving until I was satisfied with the end result. Highly recommend these guys!! read more

A couple of weeks ago I went in to Best Buy with the intention of purchasing a television. Well! Let me tell you what I experienced! I met "ADAM" who is and was awesome! He really took the moment to heart and helped me invest in a wonderful big screen television! Now I need to go see him cause I believe we need an attachment for sound, a speaker which will be paired to the television set. At the moment, sound is erratic and goes to very low all by itself! Ha, ha............... If you see Adam, remind him that I wrote this "thank you" especially to him! You will recognize him by his beautiful head of hair! Not kidding you! It is GORGEOUS! Any gal would die for a head of hair like THAT! Thanks so much for your help Adam! You are a wonderful and sharp and very good looking salesmen! Best Buy should be very proud of you! Sorry this is late, Adam, but I hadn't posted on Yelp for some time and I had one heck of a time finding my log on information! Duh! Take good care of that lovely hair sitting atop that very cute face! SS read more

Best Buy is an oxymoron. The best buys aren't at Best Buy because of their restrictive and hidden exceptions to their policies. First, Costco had a 27 inch iMac bundled with AppleCare at a better price than BB. BB has Price Match Guarantee but they would not match the price because it was a bundled package, and they sold the iMac and AppleCare as separate items. Okay, so off to Costco. Second, I bought a MacBook Pro with a student discount. The MacBook Pro sale price was discounted $150. The very next day after I picked it up, BB increased the discount price to $200. Seems like they would honor the new price and refund $50. Nope. It was because I used a student discount and it couldn't be used again. Despite having Elite Plus status, I will no longer shop at BB because of their too many hidden exceptions to their policies. Bye, bye Best Buy. There are plenty of other vendors who will give customers good deals and better service. One more thing, getting someone to answer the phone at the Salem store requires a long hold time. When I called the Salem store to place the MacBook order, I was on hold for 25 minutes. When I called to request the price adjustment, I was again on hold. Eventually, the call went to a main BB number. They tried calling the store using a direct number. It took a long time before they found someone to answer the phone. In conclusion, because BB has so many hidden exceptions to their pricing policies and poor customer service, I will go elsewhere. read more

I went in today for only the second time in 20 years. The signage is intuitive and within seconds I was able to locate the section for Apple products. I feel pretty certain that it helped very much that I had informed myself beforehand: the iMac I wanted was in stock, and I had a 3x5 card with the SKU number on it. Everyone was civil. An older man who appeared to be the lead hand quickly ascertained what service I wanted, and handed me over to Xander, who went in the warehouse, got the model I wanted, and rang it up without pressuring me to buy add-ons like Applecare. There is lots of parking but the slots are lined out TIGHT. I would say of all retailing, canned telephone messages, etc., that young people especially do not enunciate clearly. read more

I called at 6:30. Was on hold until 7:14. Was transferred 2 times, once to the Philippines I just want to know if I can get a wiring harness adapter for my car stereo. Absolutely ridiculous. I wish there was another game in town. I'd be there instead. read more

If it wasn't for the ONE employee who seemed to stalk me throughout the store just to harass me about my mask falling down (literally slipped as I was talking to my children or I'd pull it down to kiss my baby's head, two seconds at the most), I'd give this place 5 stars as the other employees are incredibly helpful when you need them. That one employee has ruined Best Buy for me, though. It's too bad I couldn't see his name tag. read more

They're terrible. Every single time I go in, I have to wait 30 minutes just to get any help! I don't understand how they can always be so short staffed! Every time I ask them, they say they're short staffed. And this is in the computer department! Meanwhile other departments have people standing around chatting. I think I'll start buying my electronics online. read more

I took my iPhone in to the 'Geek Squad' counter for repair with a charging problem. They wanted to sign me up for a 'diagnostic service' on the phone (at a stiff price) before they would even look at it, then another tech told me they didn't do the charge port replacement the phone probably needed, and that nobody in town would do that repair. Why would I pay to diagnose a problem that they wouldn't fix? The next day I walked into another local phone repair place that fixed the phone and replaced the aging battery in two hours -- at price about the same as just the 'diagnostic' the Geek Squad wanted to do. Poor customer service - awkward service structure - don't know if their repair work is good or not because they chased me away before I could find out. Try someplace else. read more