Rob came on time fixed the issue quickly and effiiciently…read more Probably one of the most painless service calls I ever had.

Rob was awesome! He diagnosed the issue over the phone, scheduled for a time I was available,…read moreshowed up on time, fixed the issue quickly, and the cost wasn't bad. And other parts of the fridge work better now too - go figure! We will for sure call him again if something breaks or is malfunctioning.

Oleksandr was prompt, proficient and thorough (and patient with our inattention, which contributed…read moreto our problem); and he took care of another minor problem that we hadn't even mentioned. Not inexpensive, but well worth it.

I will be using Universal Repair from now on for any services I need. Their professionalism and…read morecompetence are phenomenal. I needed my Jennair glass cooktop replaced after an accidental crack. Not under warranty but barely more than 2 years old stove. I contacted the only Jennair-certified repair service and they gave me a quote with the exact glass cooktop model I had, but which was on factory backorder. The only other glass cooktop model compatible with my stove was available to order (cheaper than the model above that was not available). I contacted them to verify they actually had a part they quoted me for, and they stated that they'd order it. I informed them it was on factory backorder. They stated that we should then order and wait. I requested a new quote with the part that was actually available but they refused to proceed. I then contacted another well-respected repair service via Yelp. They promptly called me and recommended that I do not proceed with repair which was in their opinion costly relative to the price of the stove. Not so in my opinion. I finally had a good fortune to contact Oleksandr. He gave me the best quote, confirmed that we are ordering the correct available part, and replaced it 4 days after I initially contacted him. It took him less to do the job, than it took me to figure out Zelle payment. Absolutely outstanding service!

I called High City with a unique request to find a replacement control panel for a Wolf downdraft…read moreunit. The panel had been lost in a remodel, and the discontinued part was proving difficult to find. Russell at High City was a rock star to work with. He listened, and he and the crew there went no the hunt. He could have easily said it wasn't possible but they stuck with it. Turning over every stone, the eventually found the part. Many thanks to Russell and the High City crew. They saved me a lot of money by not having to replace the whole unit. They really went the extra mile to finish the job. First class.

Update to review. The owner contacted me stating that the business wants happy customers. I…read moreinformed him that after a week, my dishwasher was working fine and obviously did not need the major repairs that the tech recommended. I said I'd be happy if the fees for the incorrect diagnosis were refunded. I just received the refund. I appreciate the refund but still concerned that I could have spent big money for no reason.

Serge made time to fix a leaking refrigerator, same day I called. He arrived promptly, gave us a…read morequote and fixed the problem in short order. Such a relief! We'll be using Appliance Repair Pro's from now on.

Garbage disposal burned out - we were able to call, get a service call and repair all on the same…read moreday. Service was quick, professional and amazing quality. Pricing was very reasonable as well. We will be using them for all of our appliance needs going forward.

They provided very fast service, arriving at my house three hours after I called. They didn't have…read morethe part that needed to be replaced, but they fixed it the next day. I can't say if their prices are high or low, since it took a little over an hour and I don't have any comparisons. However, I was very happy with the service and the technician, who offered helpful advice about dishwasher tablets. Thank you very much.

Zero stars. I chose Wilson & Myers because they marketed themselves as an established, locally…read moreowned, family-operated business with experienced founders. When problems arose, manager Mark Afone told me the advertised founders, Rich Wilson and Leo Myers, weren't involved in the operation. Despite repeated requests, I never spoke with ownership. That experience did not match the personal accountability their marketing led me to expect. I hired them to fix a minor door-sealing issue on our Thermador built-in refrigerator. Their technician left us with damaged leveling mechanisms and an unsecured refrigerator in the middle of our kitchen that could tip forward when the door was opened. I was present and watched the technician damage the adjustment mechanisms with a power drill. He said he would get parts and return the following morning. He never returned. After repeated calls and failed callbacks, I hired another company to secure and reinstall the refrigerator. That emergency service cost over $1000+. The second provider corrected the original door issue with a minor adjustment at no additional charge. Wilson & Myers sent another technician to inspect. Their manager subsequently confirmed the damaged leveling rod couplings in writing and offered to replace them. I accepted. They scheduled a corrective visit --another no-show. When I requested reimbursement and parts so another provider could finish the work, they directed me to their insurance carrier. After the carrier denied coverage, Wilson & Myers told me there were "no additional steps" they could take and considered the matter closed. The damaged couplings remain unrepaired. A minor service call became an unsafe situation, a $1000 emergency expense, and a month of chasing a company that ultimately walked away from resolving the damage. In my experience, their promises of professional service and accountability did not match what they delivered. I would not hire them again or recommend them. Fraudsters.

After calling around to a few companies, I was thrilled to find one that was able to come same-day…read more Chase was quick, knowledgeable and thorough in diagnosing and offering solutions for our fridge. We greatly appreciated his honest feedback & never felt like he was trying to sell us on more than we needed - something that seems to happen more and more these days. 10/10 would recommend Roka (and Chase) to anyone needing appliance support. We will definitely be using them again in the future!

My dryer emitted a strange odor. I knew it required service and called Roka Appliance Repair…read more When I called the company was able to provided same day service. Aaron was our service technician and was knowledgeable about European Appliances. He was professional and a good communicator to explain the issues to me and ordered a new part for my machine. The new part arrived he did a great job at my request to take photos for me of the inside of the machine before and after. That way I could see how he was able to thoroughly clean the inside of the machine before a main part was replaced. Now I feel comfortable moving forward to keep the machine and not have to replace it. I appreciate the professionalism, punctuality and care that was taken by the technician while he was in my home.

Alex got back to us very quickly with an initial quote. He went over options with both original…read moremanufacturer and after market parts. He was able to get the part quickly, find a day that worked for us, and was flexible when we had something come up on the original date. He communicated leading up to the appointment, arrived on time, and completed the job within 15 minutes of his estimated time frame. Additionally, he gave his honest opinion throughout on what he felt needed replacement vs repair vs just a good cleaning. Really outstanding experience, will absolutely call him again for any other appliance issues.

AleksPro responded quickly to my repair request and was able to come out the next day to diagnose…read moremy problem. He did a thorough diagnosis and was able to repair the issue for a reasonable price. I would highly recommend him and would use him again for future appliance repairs.

Best Pro had quick availability, including ordering and installing a part on the same day! Tech was…read morerespectful and efficient.

Unbelievable. They said they would charge an $85 fee to come assess and that would go toward the…read morerepair. The guy was here for under 3 minutes - how could he actually even know what the issue was. Got his $85 then sent me an assessment for the repair which was a quote of $400!! He repeated more times than minutes he was here "you can accept or deny the estimate" seemingly already anticipating he was going to overcharge. All I need is the switch assembly for my Microwave. A brand new microwave is $400. Total scam. Do not go with them.

Came out and gave a quote. Pretty expensive so we're gonna hold off and see if we can get it done…read morecheaper somewhere else. The technician was kind of rude and couldn't speak any English. Meh.. not sure if I would recommend this company.

I called this company to look at a refrigerator leak at my rental property. I told them explicitly:…read moreonce you understand the problem, call me before you do anything. They never called. Instead, the tech went to Home Depot on his own, bought a cap, put it on the end of a tube as a temporary "fix," and charged me $200 for it. I was never consulted or given N estimate. When I pushed back, they claimed it was "urgent," but it wasn't -- it was a slow trickle leak that had been going on for days and was being managed just fine in the meantime. I refused to pay for a fix and came back out and removed the cap. My tenant then did the exact same fix himself for a couple bucks in a couple of minutes. Then they quoted me $450 to actually fix the problem. I bought the part myself, and my tenant -- with zero appliance repair experience -- looked up a how-to video and installed it in under 20 minutes. On top of all that, I was charged $85 for a "diagnostic" before they gave me the diagnostic. I had to ask for them to tell me the part that was bad.

Our fridge started having issues on Thursday and we attempted to figure out the issues for…read moreourselves but we just couldn't get anything to work. Unfortunately most places are closed on weekends so I put in a request anyways on yelp for a service repair. Fortunately, the company reached out promptly and said they could come the next day on a Sunday. Sergiy came pretty prompt within the time hours he gave us. He was honest and didn't bs us!! We wish we could've continued services with him but the part we need is the cost of a new fridge. So given that cost vs maintenance with LG vs a new fridge: it is time to go fridge shopping. Thanks Sergiy! We appreciate you!

these guys are terrible !!!!!! do not use them !!!!!…read morethey charge over $300 hr. and $110.00 for a fuse poor service !!!